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Shopify Customer Success Manager Jobs in Appleton, WI

Our software was built in Madison, WI and we are now growing across the US! We're expanding our internal customer success team to support our growing customers. Do you have a caring profile and like ...

For this role, success looks like: * 4+ years of experience in customer support, with at least 1-2 years in a leadership or management role, preferably in a SaaS environment * Proven ability to lead ...

For this role, success looks like: * 4+ years of experience in customer support, with at least 1-2 years in a leadership or management role, preferably in a SaaS environment * Proven ability to lead ...

From online scheduling and two-way texting to reputation management, reminders, and surveys, our ... Operational Leadership & Team Performance Lead and scale a 50+ person Customer Success Operations ...

From online scheduling and two-way texting to reputation management, reminders, and surveys, our ... Operational Leadership & Team Performance Lead and scale a 50+ person Customer Success Operations ...

Position Title: Customer Success Representative Job Category: University Staff Employment Type ... They would manage email, phone calls, and in-person interactions. Monday - Thursday 9:00 AM to 3:00 ...

Client Success Managers ensure client needs and expectations are aligned; contractual obligations are met, and day-to-day operations run smoothly. They maintain client satisfaction and help clients ...

Proven success managing multiple complex projects while balancing timelines, priorities, and customer expectations. * Outstanding communication and relationship-building skills with the ability to ...

... customers and our operations, ensuring seamless execution and long-term success. What You'll Do ... Manage customer programs including forecasting, quoting, order flow, and inventory models (e.g ...

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Shopify Customer Success Manager information

See Appleton, WI salary details

$31.7K

$81K

$136.5K

How much do shopify customer success manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for shopify customer success manager in Appleton, WI is $81,010.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $96,600.00 per year, depending on experience, location, and employer.

Can you make 10k a month on Shopify?

A Shopify Customer Success Manager's role focuses on supporting clients and ensuring their satisfaction, not directly generating sales or income. Achieving a monthly income of $10,000 typically depends on factors such as sales volume, profit margins, and business strategies of the store owner, rather than the customer success role itself. Success in earning that level of income requires entrepreneurial skills, marketing expertise, and effective store management.

What are the key skills and qualifications needed to thrive as a Shopify Customer Success Manager, and why are they important?

To thrive as a Shopify Customer Success Manager, you need a strong understanding of e-commerce best practices, account management experience, and knowledge of the Shopify platform. Familiarity with customer relationship management (CRM) tools, support ticketing systems, and analytics dashboards is typically required. Exceptional communication, problem-solving, and relationship-building skills help you stand out in supporting and retaining clients. These combined skills are crucial for driving customer satisfaction, resolving issues efficiently, and ensuring clients maximize the value of Shopify’s solutions.

Is being a CSM stressful?

A Shopify Customer Success Manager (CSM) role can be stressful due to managing client relationships, meeting sales or retention targets, and handling customer issues. The job often requires strong communication skills, problem-solving, and the ability to work under pressure, especially during busy periods or when resolving complex customer concerns.

What does a Shopify Customer Success Manager do?

A Shopify Customer Success Manager (CSM) is responsible for helping merchants maximize the value of the Shopify platform. They serve as a main point of contact for merchants, providing onboarding assistance, proactive support, and strategic guidance to help businesses grow. CSMs work to understand each client's unique goals and challenges, ensuring satisfaction and long-term retention. They may also coordinate with technical and support teams to resolve issues and recommend best practices for using Shopify's features.

How does a Shopify Customer Success Manager typically collaborate with other teams to enhance the merchant experience?

Shopify Customer Success Managers regularly work cross-functionally with sales, product, and support teams to ensure merchants receive comprehensive guidance and solutions. They relay merchant feedback to product teams to help prioritize feature updates and improvements, and coordinate with sales to identify upsell opportunities that align with the merchant's growth goals. This collaborative approach ensures that merchants benefit from a seamless experience and that their evolving needs are addressed promptly. Strong communication and teamwork skills are essential for success in this role.

Is it hard to get a Shopify job?

Getting a Shopify Customer Success Manager role can be competitive and typically requires relevant experience in customer service, account management, or e-commerce, along with strong communication skills. Familiarity with Shopify's platform and tools, as well as a customer-focused approach, can improve chances of securing the position.

How much do CSMS usually make?

Shopify Customer Success Managers (CSMs) typically earn between $50,000 and $80,000 annually, with experienced professionals or those in senior roles earning over $100,000. Compensation varies based on experience, location, and company size, and may include bonuses or commissions for performance.

What is the difference between Shopify Customer Success Manager vs Shopify Account Manager?

AspectShopify Customer Success ManagerShopify Account Manager
Primary FocusEnsuring customer satisfaction, onboarding, and retentionManaging client accounts, upselling, and renewals
Work EnvironmentCustomer support teams, onboarding processesSales teams, client relationship management
Required SkillsCustomer service, communication, product knowledgeSales, negotiation, relationship building

The Shopify Customer Success Manager primarily focuses on onboarding, supporting, and retaining customers to ensure their success with Shopify. In contrast, the Shopify Account Manager emphasizes managing existing client accounts, driving sales, and renewals. While both roles require strong communication skills and industry knowledge, the Customer Success Manager is more customer support-oriented, whereas the Account Manager leans toward sales and account growth.

What job categories do people searching Shopify Customer Success Manager jobs in Appleton, WI look for? The top searched job categories for Shopify Customer Success Manager jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Shopify Customer Success Manager jobs? Cities near Appleton, WI with the most Shopify Customer Success Manager job openings:
Infographic showing various Shopify Customer Success Manager job openings in Appleton, WI as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $81,010 per year, or $38.9 per hour.

Customer Success Manager

Carepool

Appleton, WI • On-site

Full-time

Re-posted 19 days ago


Job description

Carepool is making Rideshare inclusive for everyone. Our software was built in Madison, WI and we are now growing across the US!
We're expanding our internal customer success team to support our growing customers. Do you have a caring profile and like helping others? Are you able to work well remotely and stay focused? This job could be for you!
3 Years of Customer Facing experience and phone support
Caring profile, cared for others in your family or others
Healthcare exposure in a job setting is preferred but not required.