Shopify Customer Success Jobs (NOW HIRING)

• BS/BA degree required
• 10+ years of experience in eCommerce and/or Customer Engagement platforms
• Deep familiarity with the joint value proposition of Shopify partnering with customer engagement platform providers, particularly targeting merchants for B2C sales motions
• Familiarity with Shopify’s customer success processes targeted to increase GMV for merchants is a significant plus
• High analytical skills and the ability to quickly understand complex issues and develop/apply simplifying frameworks to facilitate broader organizational understanding, decision-making, and action
• Deep understanding of solution selling with a joint solution offering from Insider One + Shopify
• Ability to establish clear targets with partners and develop plans and objectives to achieve those targets
• Output-oriented, with a very strong ability to personally create high-quality, customer-facing content including presentations and datasheets
• Excellent project management skills; able to effectively manage multiple ongoing projects to meet deadlines
• Experience with the B2B SaaS (Software as a Service) business model
• Experience in the marketing technology space preferred but not required

• Co-own the joint global business plan (including Sales & Marketing plans) with your Shopify counterpart
• Collaborate on GTM planning and track progress to plan
• Collaborate with the Insider One Product & Shopify tech partnership team to lead joint roadmap development and scoping, and track progress to plan
• Align with Shopify and execute on sales enablement and account mapping initiatives
• Be accountable for updating the app listing and partner directory to highlight Insider One with brands
• Stay up to date on required migrations/APIs
• Collaborate with the Insider One Product & Shopify tech partnership teams to investigate opportunities to improve integration or build new products for joint customers
• Manage partner program certification questionnaires by collaborating with (and seeking input from) relevant teams (e.g., security, product, sales, solution consulting, etc.)
• Collaborate with Insider One regional partnership and sales teams to drive strategic growth initiatives with Shopify globally
• Collaborate with Insider One Regional Field Marketers to engage with Shopify to plan joint activation at key industry events and trade shows (including, but not limited to, NRF, Shoptalk, etc.)
• Collaborate with the Insider One marketing team and the partner to plan and execute co-marketing activities with Shopify
• Generate leads and track your pipeline and revenue generated through and with Shopify globally
• Leverage Shopify to increase Insider One’s brand awareness globally
• Ensure all the adjacent organizations within Insider One (Product, Sales, Marketing, Solution Consulting, and Customer Success teams) are continually kept informed of progress to plan
• Work with Insider One global offices to continually improve their partnership practice, grow their portfolio of partners, create go-to-market plans, drive expansion opportunities, and manage and grow the partnership

• Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
• Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
• Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
• Help build the team you want to work with and enjoy rewarding referral bonuses.
• Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
• From global retreats to team-building activities, expect year-round events that turn into lifelong memories.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.