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Shopify Customer Success Jobs (NOW HIRING)

Topline Pro

Customer Success Associate

New York, NY · On-site

$60K/yr

As a Customer Success Associate, you'll be on the front lines of our customer experience, answering ... And we end all team meetings in a "Boom!" About Topline Pro We're building an AI-powered Shopify ...

Topline Pro

Customer Success Team Lead

Brooklyn, NY

Customer Success Team Lead We're looking for a Customer Success Team Lead to join Topline Pro and ... And we end all team meetings in a "Boom!" About Topline Pro We're building an AI-powered Shopify ...

Algolia

Customer Success Engineer

$111K - $130K/yr

As a Customer Success Engineer at Algolia, you will play a key role in ensuring our customers adopt ... Experience with Shopify, Magento, and Salesforce a plus #LI-remote Algolia does not discriminate on ...

Maker

Customer Success Manager (CSM) Who We Are? * We are a dynamic start up headquartered in the San ... Experience with eCommerce platforms like Shopify is a plus. Timings: * Monday to Friday, 9 AM - 7 ...

Maker

Customer Success Manager (CSM) Who We Are? * We are a dynamic start up headquartered in the San ... Experience with eCommerce platforms like Shopify is a plus. Timings: * Monday to Friday, 9 AM - 7 ...

Topline Pro

Customer Success Team Lead

Manhattan, NY

Role Summary We're looking for a Customer Success Team Lead to join Topline Pro and help shape the ... And we end all team meetings in a "Boom!" About Topline Pro We're building an AI-powered Shopify ...

Topline Pro

Customer Success Team Lead

New York, NY · On-site

$100K/yr

Role Summary We're looking for a Customer Success Team Lead to join Topline Pro and help shape the ... And we end all team meetings in a "Boom!" About Topline Pro We're building an AI-powered Shopify ...

IVO Inc

Enterprise Customer Success Manager

Manhattan, NY · On-site

$170K - $210K/yr

... Shopify. We recently raised our Series B and have grown 800% over the last 12 months. Position ... We are seeking a skilled and dedicated Customer Success Manager with a background in SaaS in ...

Ivo

Enterprise Customer Success Manager

New York, NY · On-site

$170K - $210K/yr

... Shopify. We recently raised our Series B and have grown 800% over the last 12 months. Position ... We are seeking a skilled and dedicated Customer Success Manager with a background in SaaS in ...

Topline Pro

Customer Success Manager

Brooklyn, NY

$65K - $80K/yr

Customer Success Manager We're looking for a Customer Success Manager to join our fast-growing team ... And we end all team meetings in a "Boom!" About Topline Pro We're building an AI-powered Shopify ...

Impact.com

Customer Success Director

New York, NY · On-site

$110K - $135K/yr

Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics ... As a Customer Success Director (CSD) at impact.com, you will play a key individual contributor role ...

Ordergroove

Senior Customer Success Manager

The Sr. Customer Success Manager owns the post-sales experience and works directly with our ... such as Shopify, Salesforce, BigCommerce, and Magento * Prior experience working for or with ...

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All JobsShopify Customer Success Jobs

Shopify Customer Success information

See salary details

$32.5K

$83.1K

$140K

How much do shopify customer success jobs pay per year?

As of Jun 6, 2026, the average yearly pay for shopify customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.
What cities are hiring for Shopify Customer Success jobs? Cities with the most Shopify Customer Success job openings:
What are the most commonly searched types of Shopify Customer Success jobs? The most popular types of Shopify Customer Success jobs are:

Customer Success Associate

Topline Pro

New York, NY • On-site

$60K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 17 days ago

Job description

Role Summary
At Topline Pro, we're building a team of customer-first problem solvers who thrive on helping others succeed. As a Customer Success Associate, you'll be on the front lines of our customer experience, answering questions, solving issues, and jumping in wherever help is needed. This role is perfect for someone who loves connecting with people, is curious about how tech products work, and wants to build a strong foundation in a go-to-market career. You'll gain exposure to multiple teams working in our Brooklyn office, develop versatile skills, and play a key part in creating an outstanding experience for every Topline Pro customer.
What you'll do
  • Be the first point of contact for customers, answering calls, texts, and emails with empathy, clarity, and urgency.
  • Troubleshoot questions and guide customers through solutions, ensuring every interaction leaves them confident and supported.
  • Flex between teams, from customer support to onboarding, stepping in where help is needed most.
  • Manage tasks in tools like Asana and Google Workspace to keep communication and workflows on track.
  • Learn new technologies quickly and help improve internal processes as we scale.
  • Collaborate with Customer Success Managers and onboarding specialists to deliver seamless experiences.
  • Play a key role in maintaining strong customer sentiment through fast, effective responses and proactive communication.

What we're looking for
  • Exceptional written and verbal communication skills; able to make complex things sound simple.
  • A genuine passion for helping people and delivering great customer experiences.
  • Strong organizational and time management skills; can juggle multiple priorities smoothly.
  • Growth mindset, open to feedback and eager to learn and improve.
  • Comfort working across different teams and systems; flexible and tech-savvy.
  • Spanish fluency is a plus.
  • Bonus: prior experience in customer-facing roles such as retail, teaching, acting, or hospitality.

Who you are
  • Excited to begin or grow your career in a go-to-market, customer-facing tech world.
  • Love connecting with people and solving problems with a positive attitude.
  • Curious, adaptable, and not afraid to jump into new challenges.
  • Take pride in doing things well and care deeply about customers' success.
  • Bring energy, empathy, and clear communication to everything you do.
  • Willing and excited to work 5 days a week in our Williamsburg, Brooklyn office!

Hiring Process
  • Recruiter Screen
  • Team Manager Screen
  • Hiring Manager Screen
  • Cofounder Screen

What we offer
  • $60K base salary
  • Full Medical, Dental, and Vision Health Coverage
  • Computer and workspace enhancements
  • 401(k) plan (non-matching)
  • Unlimited vacation, 9 company holidays including election day, and 1 personal volunteer day a year
  • Company-paid Wellhub membership for fitness and wellness
  • Dinner covered with Uber Eats + a stocked kitchen to keep you fueled
  • Opportunity to take on significant responsibility and ownership in scaling a product that can change the lives of home service pros

Our Values
  • No Bullsh*t: We create meaningful results for our customers and drive growth for our team-ensuring progress and impact are felt every day. Our focus, both internally and externally, is on delivering genuine value rather than superficial solutions or benefit without purpose.
  • Think Big, Learn Fast: We move quickly, acting on data to uncover insights and solutions. We embrace risks, knowing every experiment fuels growth-even when it doesn't go as planned.
  • One Team, One Dream: We tackle challenges together with creativity, and an open mind-always seeking solutions and embracing fresh ideas to win as a team.
  • Empower Every Voice: We welcome diverse perspectives and bold ideas, creating space for authenticity and respect-because great ideas come from everywhere.
  • Be an Owner: We take responsibility for outcomes, act in the company's best interest, and treat every dollar as our own. We move with urgency, think long-term, and take pride in driving impact.
  • Boom!: We take time to celebrate each other's achievements, big and small-at work and in life-because shared success fuels lasting momentum. And we end all team meetings in a "Boom!"

About Topline Pro
We're building an AI-powered Shopify for service businesses. We help service pros (e.g., roofers, landscapers, painters, cleaners) acquire direct business, fast. Up and running within minutes using Gen AI, our digital storefront products help pros get discovered, trusted, and booked repeatedly.
Topline Pro was co-founded by Nick Ornitz (CEO) and Shannon Kay (COO), with an excellent team of 120+ rockstars and plans to expand further in 2026. We serve thousands of local service businesses and were named one of the top 50 Tech Companies building for SMBs in 2023 and 2024.
We're YC-backed and well-funded, with several years of runway, and we've experienced rapid growth over the past year. We're in a phenomenal position to scale, with the financial foundation, product-market fit, and momentum to go big. You'll be joining at an inflection point, where the groundwork is laid, and the path to massive impact is clear.
We believe "great candidates" do not come about simply from a check mark next to past experience. We believe in hiring people, not just skills. Even if you do not check every box but find excitement at the prospect of working with us in this capacity, please apply.
Topline Pro is committed to building an inclusive workplace and assembling a team from diverse backgrounds. We ensure that individuals with disabilities receive reasonable accommodation throughout the application and interview process. We strongly encourage applications from underrepresented candidates and those from nontraditional backgrounds.

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