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Shopify Customer Success Jobs (NOW HIRING)

SWYM LLC

Customer Success Manager

Customer Success Manager Location: India - Bangalore - Hybrid Full-time Position About Swym: At ... Experience in the E-commerce industry or with Shopify and similar platforms. * Tech-savvy - You've ...

Gumloop Inc.

Gusto, Ramp, Shopify, Samsara, Instacart, and Opendoor are running agents on Gumloop across their ... We're bringing on a Founding Customer Success Manager to own our largest enterprise relationships ...

Post Script

Senior Customer Success Manager

$100K - $117K/yr

Senior Customer Success Manager Remote Postscript is the AI messaging platform trusted by 20,000+ Shopify brands -- including Brooklinen, Ruggable, True Classic, and Dr. Squatch. With a mission to ...

Impact Radius

Customer Success Manager

Santa Barbara, CA · On-site

$80K - $95K/yr

Customer Success Manager New York; Santa Barbara; Seattle; Columbus About Impact.com: Impact.com is ... Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics ...

IMPACT

Customer Success Manager

Manhattan, NY · On-site

$80K - $95K/yr

Customer Success Manager New York; Santa Barbara; Seattle; Columbus About Impact.com: Impact.com is ... Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics ...

Impact Radius

Customer Success Manager

Columbus, OH · On-site

$80K - $95K/yr

Customer Success Manager New York; Santa Barbara; Seattle; Columbus About Impact.com: Impact.com is ... Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics ...

Impact Inc

Customer Success Manager

Seattle, WA · On-site

$80K - $95K/yr

Customer Success Manager New York; Santa Barbara; Seattle; Columbus About Impact.com: Impact.com is ... Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics ...

Owner

Customer Success Manager - Mexico

Customer Success Manager - Mexico Remote - Mexico FullTime / Customer Success About Owner Owner is ... Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We'll be scaling even faster in ...

Jobgether

Merchant Success Associate

... of Shopify merchants. * Customer service, customer success, account management, merchant support ... or another customer-facing experience is highly valuable, although prior enterprise customer ...

Yotpo

Customer Success Manager (Ocean)

New York, NY · On-site

$100K - $125K/yr

Experience in customer success, account management, or brand partnerships, ideally in D2C, ... Experience working with Shopify or other ecommerce platforms. * Background working directly with ...

Yotpo

Customer Success Manager (Ocean)

Boston, MA · On-site

$100K - $125K/yr

Experience in customer success, account management, or brand partnerships, ideally in D2C, ... Experience working with Shopify or other ecommerce platforms. * Background working directly with ...

Yotpo

Customer Success Manager (Ocean)

Manhattan, NY · On-site

$100K - $125K/yr

Experience in customer success, account management, or brand partnerships, ideally in D2C, ... Experience working with Shopify or other ecommerce platforms. * Background working directly with ...

Supermetrics

Senior Customer Success Manager

$100K - $125K/yr

Senior Customer Success Manager Supermetrics is looking for a Senior Customer Success Manager to ... customers like Shopify, HubSpot, and Nestlé. Since our founding in 2013, we've grown from a one ...

Yotpo

Customer Success Manager (Ocean)

Manhattan, NY · On-site

$100K - $125K/yr

Experience in customer success, account management, or brand partnerships, ideally in D2C, ... Experience working with Shopify or other ecommerce platforms. * Background working directly with ...

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Showing results 41-60

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Shopify Customer Success information

See salary details

$32.5K

$83.1K

$140K

How much do shopify customer success jobs pay per year?

As of Sep 15, 2026, the average yearly pay for shopify customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What cities are hiring for Shopify Customer Success jobs?

Cities with the most Shopify Customer Success job openings:

What are the most commonly searched types of Shopify Customer Success jobs?

The most popular types of Shopify Customer Success jobs are:

Customer Success Manager/Lead

San Francisco, CA • On-site

Foundation
1 - 10 employees
Learn more about Foundationexternal

Other

Re-posted 25 days ago

Job description

Introduction
Foundation is hiring a customer success executive to accelerate our core business, modernize homebuilding, and help transform the experience of buying, selling, and owning homes.
About Foundation
Backed by $6.8M in funding from leading VCs (including Y Combinator), Foundation is an ex-Opendoor team transforming residential real estate.
Foundation's first product is the native customer experience platform for homebuilders - think "Shopify for Homebuilders." We work with enterprise-scale homebuilders to deliver a modern digital customer experience, dramatically improving both their customer happiness and the productivity of their teams. In two years, we've demonstrated clear product-market fit and rapid growth - all with just contract design support.
The Role
We're hiring an experienced Customer Success Manager to own and grow relationships with a portfolio of Foundation customers. This role sits at the intersection of customer success, account management, and onboarding execution. You'll serve as a trusted partner to customers post-sale-driving adoption, managing ongoing needs, and ensuring customers realize long-term value from the platform.
You'll operate with a high degree of autonomy, managing multiple accounts and priorities while proactively identifying risks, opportunities, and process improvements. You'll collaborate closely with Product, Engineering, and Operations to resolve issues, influence roadmap decisions through customer feedback, and continuously improve how we onboard and support customers.
This role is built for someone who wants real ownership and real impact. As an early member of a growing team, you'll help define how we work with customers-not just execute an existing playbook. You'll wear multiple hats, make decisions, and see the direct results of your work as Foundation scales.
This is an ideal role for someone with strong SaaS customer experience who thrives in fast-moving environments, enjoys building from ambiguity, and wants meaningful ownership and visibility in a scaling startup.
What You'll Do
Account Ownership & Customer Success
  • Own a portfolio of mid-market to enterprise customers as the primary point of contact post-onboarding.
  • Build trusted relationships with customer stakeholders; run regular check-ins, health reviews, and success conversations.
  • Drive product adoption and value realization by aligning customer goals to platform capabilities.
  • Monitor account health, usage trends, and engagement metrics; proactively address risks and expansion opportunities.
Onboarding Oversight
  • Lead or oversee new customer onboarding in partnership with Onboarding and Operations teams.
  • Run kickoff calls, manage timelines and milestones, coordinate training, and ensure smooth go-lives.
  • Identify onboarding risks early and communicate clearly with both customers and internal teams.
Support & Escalation Management
  • Act as an escalation point for complex customer issues, ensuring timely resolution and clear communication.
  • Partner with Support to maintain strong SLA adherence and customer satisfaction.
  • Create clear escalation packets for Product and Engineering, including context, impact, and reproduction steps.
Cross-Functional Collaboration & Process Improvement
  • Serve as the voice of the customer internally-surfacing trends, feature requests, and recurring pain points.
  • Collaborate with Product and Product Ops to translate customer feedback into actionable insights.
  • Help refine onboarding playbooks, success processes, and internal documentation to support scale.
Documentation, Reporting & Insights
  • Maintain accurate account documentation, success plans, and customer notes in CRM tools.
  • Produce clear internal updates on account health, risks, and wins for leadership.
  • Contribute to knowledge base articles, customer-facing guides, and internal enablement materials.
What We're Looking For
  • 5-7 years of experience in Customer Success, Account Management, Implementation/Onboarding Management, or a related SaaS customer-facing role at high-growth, venture-backed technology companies
  • Proven experience owning customer relationships and managing multiple accounts simultaneously.
  • Strong written and verbal communication skills-you can translate technical or product concepts into clear, customer-friendly language.
  • Experience working cross-functionally with Product, Engineering, and Operations teams.
  • Comfort operating in ambiguity and building structure where processes are still evolving.
  • Strong organizational and project management skills, with a bias toward proactive follow-through.
  • Familiarity with common SaaS tools (CRM, ticketing systems, project tracking tools, analytics dashboards).
  • U.S. work authorization.
Nice to Have
  • Experience in vertical SaaS, proptech, or real estate/homebuilding.
  • Exposure to customer success metrics (health scores, retention, expansion, NPS).
  • Experience contributing to process design or operational improvements.
Who You Are
  • A customer advocate who balances empathy with clear expectations and accountability.
  • Comfortable owning outcomes end-to-end, not just tasks.
  • Thoughtful, organized, and proactive in how you manage work and relationships.
  • Energized by partnering with customers and shaping how a growing company serves them.

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