Director Customer Success Manager Jobs in Racine, WI

## Associate Director, Product OperationsApplylocations: Glendale-Wisconsin-United States of Americatime type: Full timeposted on: Posted Todayjob requisition id: WD30274091**Build your best future with the Johnson Controls team!****Who we are:**Johnson Controls is global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!**What We Offer:*** Competitive salary* Paid vacation/holidays/sick time* Comprehensive benefits package including 401K, medical, dental, and vision care.* On-the-job/cross-training opportunities* Encouraging and collaborative team environment* Dedication to safety through our Zero Harm policyAbout the RoleWe are seeking a highly strategic and organized Associate Director Product Operations to oversee complex programs across Johnson Controls’ OpenBlue product portfolio, including but not limited to Equipment Performance, Net Zero, Workplace, Central Utility Plant, Companion, Employee, Insights, End-to-End Optimization and emerging agentic AI initiatives. This role is the operational anchor of our portfolio, ensuring seamless execution, customer satisfaction, and cross-functional alignment. You will serve as the single point of contact for customer success queries, manage responses to commercial RFPs, and support the product and engineering teams with activities that span across the entire portfolio. You will also lead integrated PI planning and provide financial oversight to ensure profitability and pipeline health across all product lines.Key ResponsibilitiesProgram Leadership & Execution* Lead the delivery of complex, multi-product customer programs across the OpenBlue suite.* Ensure programs are executed on time, within scope, and aligned with strategic objectives.* Manage dependencies, risks, and escalations across product lines and functions.Customer Engagement & Success* Act as the primary point of contact for customer success teams, ensuring timely resolution of queries and proactive communication with the relevant product teams.* Build strong relationships with key customer stakeholders to ensure satisfaction and long-term engagement.* Support onboarding, rollout, and adoption of OpenBlue solutions across customer environments.Commercial Support & RFP Management* Collaborate with Commercial teams to respond to RFPs, RFIs, and other customer procurement processes.* Coordinate input from product, engineering, UI/UX, AI and delivery teams to ensure accurate and compelling proposals.* Track and manage proposal outcomes and feedback to inform future responses.Integrated PI Planning & Cross-Portfolio Coordination* Lead and facilitate integrated PI (Program Increment) planning across product, engineering, AI, and UI/UX teams.* Ensure alignment of objectives, timelines, and resources across all OpenBlue products.* Drive transparency and collaboration across teams to support shared goals and delivery milestones.Financial Oversight & Portfolio Health* Track and report on financial performance across the product portfolio, including profitability, pipeline, and cost-to-serve.* Partner with finance and product leadership to ensure programs are commercially viable and aligned with strategic growth targets.* Support forecasting, budgeting, and resource allocation across the portfolio.Portfolio Evolution & AI Integration* Partner with product and AI leadership to support the transition from legacy systems to GenAI-powered, AI-native platforms.* Ensure program delivery frameworks are adaptable to evolving technologies and customer expectations.* Contribute to strategic planning and roadmap alignment across the AI-enhanced portfolio.Qualifications* 15+ years of experience in program or product management, preferably in enterprise SaaS or smart building technologies.* Proven success managing complex, multi-stakeholder programs across product and engineering teams.* Familiarity with OpenBlue or similar smart building platforms.* Strong understanding of customer success, commercial processes, and enterprise delivery models.* Experience with PI planning, agile methodologies, and cross-functional coordination.* Financial acumen with experience in tracking profitability, pipeline, and cost metrics.* Excellent communication, stakeholder management, and problem-solving skills.Preferred Qualifications* Experience supporting RFPs and working closely with commercial teams.* PMP, Agile, or other relevant certifications.* Background in sustainability, IoT, HVAC equipment, workplace experience platforms, and enterprise software delivery.**SALARY RANGE**: $141,000 - $237,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the **About Us** tab on the **Johnson Controls Careers** site at https://jobs.johnsoncontrols.com/about-us #J-18808-Ljbffr