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Director Customer Success Manager Jobs in Racine, WI

MGIC

Director, Customer Experience Technology

Milwaukee, WI · On-site

$137K - $233K/yr

Every position is critical to our company's success - from the analytical to the technical; from ... Manage relationships with key technology vendors, ensuring and enabling updates, integrations, and ...

Deloitte

Deployment Success Manager

Milwaukee, WI · On-site

Our Deloitte Customer team empowers organizations to build deeper relationships with customers ... Work you'll do As a Deployment Success Manager on the Customer team, you will be responsible for:

MGIC

Director, Customer Experience Technology

Milwaukee, WI · On-site

$137.49 - $233.74/hr

Manage relationships with key technology vendors, ensuring and enabling updates, integrations, and ... Manages a team of direct reports. Leads and develops employees into a highly effective team by ...

Mind+ Neurology

Patient Success Manager

Brookfield, WI

$20 - $23/hr

Answer and direct phone calls promptly and professionally. Address patient inquiries and provide ... Patient Support: Provide exceptional customer service to patients, addressing their needs and ...

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All JobsCustomer Success JobsDirector Customer Success Manager JobsDirector Customer Success Manager Jobs in Racine, WI

Director Customer Success Manager information

See Racine, WI salary details

$30.5K

$77.9K

$131.3K

How much do director customer success manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for director customer success manager in Racine, WI is $77,887.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $92,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director customer success manager, and why are they important?

To thrive as a Director Customer Success Manager, you need extensive experience in customer success leadership, strong analytical abilities, and a deep understanding of client lifecycle management, usually supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight or Totango, and data analytics systems is typically required. Outstanding communication, strategic thinking, and relationship-building skills help drive team performance and foster lasting client partnerships. These competencies are crucial for ensuring customer satisfaction, driving retention, and achieving organizational growth targets.

What are the typical challenges faced by a director customer success manager in balancing client needs with business objectives?

A Director Customer Success Manager often navigates the challenge of balancing client satisfaction with the broader business goals of the company. This involves prioritizing customer requests, managing expectations, and ensuring that the team delivers value while also aligning with revenue targets and operational constraints. Effective communication, strategic planning, and cross-functional collaboration are essential to address these challenges and foster long-term client relationships. Additionally, the role requires proactively identifying potential issues and creating scalable processes to support both customer growth and organizational efficiency.

What is the difference between Director Customer Success Manager vs Customer Success Manager?

AspectDirector Customer Success ManagerCustomer Success Manager
ResponsibilitiesOversees multiple teams, develops strategies, manages key accountsManages individual customer accounts, ensures customer satisfaction
Required CredentialsBachelor's degree, experience in leadership roles, industry-specific knowledgeBachelor's degree, experience in customer service or success roles
Work EnvironmentLeadership, strategic planning, cross-team collaborationCustomer interaction, problem-solving, account management
Industry UsageCommon in SaaS, tech, and enterprise sectorsWidely used across various industries including SaaS and services

The main difference between a Director Customer Success Manager and a Customer Success Manager lies in scope and responsibilities. The director focuses on strategic leadership and overseeing teams, while the manager handles day-to-day customer interactions. Both roles require relevant experience, but the director typically has more leadership and strategic planning responsibilities.

What does a director customer success manager do?

A Director Customer Success Manager oversees the customer success team and is responsible for ensuring that customers achieve their desired outcomes using a company’s products or services. They develop strategies to improve customer satisfaction, retention, and growth. This role involves collaborating with other departments, managing customer relationships at a high level, analyzing customer feedback, and implementing best practices. Ultimately, the director ensures the customer success function aligns with the company's business goals.

What are the most commonly searched types of Customer Success Manager jobs in Racine, WI?

The most popular types of Customer Success Manager jobs in Racine, WI are:

What job categories do people searching Director Customer Success Manager jobs in Racine, WI look for?

The top searched job categories for Director Customer Success Manager jobs in Racine, WI are:

What cities near Racine, WI are hiring for Director Customer Success Manager jobs?

Cities near Racine, WI with the most Director Customer Success Manager job openings:

Director Customer Success Manager jobs near you

Account Manager II, Client Success (Wealth)

Worldpay, Inc.

Milwaukee, WI • Hybrid

Full-time

Re-posted 6 days ago

Job description

Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?

Please note: This is a full-time position with a required hybrid schedule in the posted location.

Current and/or future sponsorships are not available for this role.

About the role:

The Client Success Manager is part of the Client Success organization and orchestrates the post-sales experience for clients. Their priority is to use their product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realize value from products. CSMs are also responsible for minimizing churn/compression risk and identifying expansion opportunities.

What you will be doing:

  • Accountable for driving full post-sale client value and operational excellence, acting as liaison between client and product, support, professional services, and sales teams when required

  • Assist in client issue resolution, taking a portfolio-specific lens

  • Proactively analyze client health and product usage data, and take necessary actions to mitigate risk, improve product adoption, deliver business value outcomes, and reduce churn

  • Develop a deep understanding of clients' business objectives and collaborate with clients to build a joint success plan with milestones and measurable KPIs to achieve desired outcomes through product adoption

  • Build strong relationships with clients, develop success plans, proactively engage across the lifecycle, and enable value realization

  • Responsible for driving product adoption of their specific product "major"

  • Act as a strategic advisor, bringing forward expansion opportunities and insights to EAM and sellers, and influencing product roadmaps based on client feedback

  • Sources and hands off upsell/cross-sell opportunities to sellers

  • Participate in the renewal process and articulate the renewal value story to clients

What you bring:

  • Experience focused on Wealth

  • 5-7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles

  • Bachelor's degree; relevant previous experience in financial technology services

  • Ability to clearly articulate business value (written/verbal) to various stakeholders within clients' organizations

  • Knowledge of financial technology industry and products, including market trends, challenges, and opportunities

  • Strong analytical skills, including experience with Tableau or similar software, and turning data into insights

  • Strong communication/presentation skills and confidence in all levels of customer engagement/situations

  • Strong leadership and ability to collaborate with cross-functional teams incl. Sales, Renewals, technical roles

What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:

  • Flexible and creative work environment

  • Diverse and collaborative atmosphere

  • Professional and personal development resources

  • Opportunities to volunteer and support charities


Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here


For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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