WI · On-site
$85 - $110/hr
The Customer Success Manager will be responsible for listening to customers' challenges, analyzing data, and providing strategic solutions and excellent customer service on a daily basis. As a ...
New
WI · On-site
$85 - $110/hr
The Customer Success Manager will be responsible for listening to customers' challenges, analyzing data, and providing strategic solutions and excellent customer service on a daily basis. As a ...
New
WI · On-site
$70 - $90/hr
Join Semactic as a Customer Success Manager! Scope : client management, GEO/SEO strategy, innovation/AI Location : Based in Belgium, with telework flexibility. Semactic is a leading European SaaS ...
New
Customer Success Manager
Madison, WI · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
New
Customer Success Manager
Madison, WI · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
New
Customer Success Manager
Madison, WI · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
New
Customer Success Manager
Madison, WI · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
New
Customer Success Manager
Madison, WI · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
New
Customer Success Manager
Madison, WI · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
New
WI · On-site
$70 - $110/hr
Als Customer Success Manager bij AMOTEK begeleid je innovatieve startups en klanten naar succes en zorg je ervoor dat technologie écht het verschil maakt. Wij geven vorm aan de toekomst door ...
New
WI · On-site
$70 - $110/hr
Als Customer Success Manager bij AMOTEK begeleid je innovatieve startups en klanten naar succes en zorg je ervoor dat technologie écht het verschil maakt. Wij geven vorm aan de toekomst door ...
New
Customer Success Manager
Madison, WI · On-site
$125K - $250K/yr
We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...
Customer Success Manager
Madison, WI · On-site
$125K - $250K/yr
We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...
Customer Success Manager
Madison, WI · On-site
Customer Success Manager Madison Location: Madison Office Preferable or Remote within USA Company Mission - Our mission is to help secure as many companies as possible, by using the best way of doing ...
Customer Success Manager
Madison, WI · On-site
Customer Success Manager Madison Location: Madison Office Preferable or Remote within USA Company Mission - Our mission is to help secure as many companies as possible, by using the best way of doing ...
Customer Success Manager
Madison, WI · On-site
$125K - $250K/yr
We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...
Quick apply
Customer Success Manager
Madison, WI · On-site
$125K - $250K/yr
We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...
Customer Success Manager
Eau Claire, WI · On-site
Customer Success Manager At Jamf, we empower people to be their best selves and do their best work. As a Customer Success Manager (CSM) at Jamf, you will be the post-sale partner for customers ...
Customer Success Manager
Eau Claire, WI · On-site
Customer Success Manager At Jamf, we empower people to be their best selves and do their best work. As a Customer Success Manager (CSM) at Jamf, you will be the post-sale partner for customers ...
Customer Success Manager
Brookfield, WI · On-site
Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY customers and help them turn connected technology into measurable business outcomes. This role is the ...
Customer Success Manager
Brookfield, WI · On-site
Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY customers and help them turn connected technology into measurable business outcomes. This role is the ...
Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY customers and help them turn connected technology into measurable business outcomes. This role is the ...
Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY customers and help them turn connected technology into measurable business outcomes. This role is the ...
Customer Success Manager
Madison, WI · On-site
$90 - $130/hr
As the Customer Success Manager for the ApartmentIQ product, you'll play an important role in driving a seamless experience for our customers -- taking ownership of creating and managing ...
New
Customer Success Manager
Madison, WI · On-site
$90 - $130/hr
As the Customer Success Manager for the ApartmentIQ product, you'll play an important role in driving a seamless experience for our customers -- taking ownership of creating and managing ...
New
WI · On-site
$110 - $150/hr
Solventure is recruiting a Customer Success Manager (Supply Chain Planning) * You have a genuine, working understanding of supply chain planning; demand planning, S&OP, inventory, or supply planning ...
New
WI · On-site
$110 - $150/hr
Solventure is recruiting a Customer Success Manager (Supply Chain Planning) * You have a genuine, working understanding of supply chain planning; demand planning, S&OP, inventory, or supply planning ...
New
Customer Success Manager
Brookfield, WI · On-site
Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY customers and help them turn connected technology into measurable business outcomes. This role is the ...
Customer Success Manager
Brookfield, WI · On-site
Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY customers and help them turn connected technology into measurable business outcomes. This role is the ...
Customer Success Manager
Madison, WI · On-site
The Role As the Customer Success Manager for the ApartmentIQ product, you'll play an important role in driving a seamless experience for our customers -- taking ownership of creating and managing ...
Quick apply
Customer Success Manager
Madison, WI · On-site
The Role As the Customer Success Manager for the ApartmentIQ product, you'll play an important role in driving a seamless experience for our customers -- taking ownership of creating and managing ...
Customer Success Manager
Madison, WI · Remote
Your Mission - As Customer Success Manager, you will own a portion of Sprocket's high growth portfolio of customers and be accountable for the post-sale relationship end to end. You will drive ...
Customer Success Manager
Madison, WI · Remote
Your Mission - As Customer Success Manager, you will own a portion of Sprocket's high growth portfolio of customers and be accountable for the post-sale relationship end to end. You will drive ...
WI · On-site
$64.34 - $119/hr
As a Customer Success Manager (CSM) at Jamf, you will be the post-sale partner for customers leveraging the Jamf platform to manage and secure Apple devices at scale. You will own the customer ...
New
WI · On-site
$64.34 - $119/hr
As a Customer Success Manager (CSM) at Jamf, you will be the post-sale partner for customers leveraging the Jamf platform to manage and secure Apple devices at scale. You will own the customer ...
New
Customer Success Manager
Madison, WI · On-site
The Opportunity The Customer Success Manager (CSM) provides account management services and support to targeted customers, builds collaborative long-term relationships, and provides project ...
Customer Success Manager
Madison, WI · On-site
The Opportunity The Customer Success Manager (CSM) provides account management services and support to targeted customers, builds collaborative long-term relationships, and provides project ...
WI · On-site
$215 - $225/hr
Job Overview We are looking for a Customer Success Manager to join our growing team in Texas (Remote). The role focuses on ensuring customer adoption, retention, and satisfaction for our flagship ...
New
WI · On-site
$215 - $225/hr
Job Overview We are looking for a Customer Success Manager to join our growing team in Texas (Remote). The role focuses on ensuring customer adoption, retention, and satisfaction for our flagship ...
New
Customer Success Manager Govtech information
What is a customer success manager in Govtech?
A Customer Success Manager (CSM) in Govtech is responsible for ensuring that government clients effectively adopt and benefit from technology solutions provided by their company. They act as the main point of contact between the tech provider and public sector clients, helping to onboard users, resolve issues, and maximize the value gained from the product or service. Their role is crucial in building long-term relationships, driving client satisfaction, and enabling digital transformation within government organizations.
How does a customer success manager in Govtech typically collaborate with government clients and internal teams to ensure project success?
As a Customer Success Manager in the Govtech sector, you will regularly liaise with government stakeholders to understand their unique needs, regulatory requirements, and project goals. You’ll serve as the main point of contact, coordinating with product, engineering, and support teams to tailor solutions, manage expectations, and resolve issues promptly. Success in this role often requires strong communication skills, patience, and the ability to navigate complex approval processes. Building trust with clients and fostering a collaborative internal environment are key to delivering value and ensuring long-term satisfaction.
What are the key skills and qualifications needed to thrive as a customer success manager in Govtech, and why are they important?
To thrive as a Customer Success Manager in Govtech, you need a strong understanding of government processes, client relationship management, and SaaS solutions, typically supported by a degree in business, public administration, or a related field. Familiarity with CRM software like Salesforce, customer analytics tools, and government procurement systems is highly valuable. Exceptional communication, problem-solving, and stakeholder management skills help build trust and ensure client satisfaction. These capabilities are crucial for driving product adoption, maximizing client retention, and navigating the unique challenges of government clients.
What is the difference between Customer Success Manager Govtech vs Customer Support Specialist Govtech?
| Aspect | Customer Success Manager Govtech | Customer Support Specialist Govtech |
|---|---|---|
| Primary Focus | Building long-term client relationships and ensuring product adoption | Providing technical support and resolving user issues |
| Required Skills | Customer relationship management, communication, strategic planning | Technical troubleshooting, product knowledge, problem-solving |
| Work Environment | Proactive engagement with clients, account management | Reactive support, helpdesk or support center |
| Industry Usage | Used in government technology projects to retain clients | Used to assist users with technical problems in govtech products |
The main difference is that Customer Success Managers Govtech focus on fostering ongoing relationships and ensuring clients derive value from products, while Customer Support Specialists Govtech handle immediate technical issues. Both roles are essential in the govtech industry but serve different functions in client engagement and support.
What are popular job titles related to Customer Success Manager Govtech jobs in Wisconsin?
For Customer Success Manager Govtech jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Govtech jobs in Wisconsin look for?
The top searched job categories for Customer Success Manager Govtech jobs in Wisconsin are:
- Telecommute Junior Customer Success Manager
- Entry Level Customer Success Manager
- Weekend Customer Success Manager
- Seasonal Customer Success Manager
- Senior Customer Success Manager Edtech
- Customer Success Manager
- Founding Customer Success Manager
- Crm Contract
- Customer Success Leader
- Customer Success Consultant
What cities in Wisconsin are hiring for Customer Success Manager Govtech jobs?
Cities in Wisconsin with the most Customer Success Manager Govtech job openings:
$85 - $110/hr
Other
Medical, Dental, Vision, Retirement
Posted 3 days ago
New
Job description
We pride ourselves on our dedication to customer satisfaction and are looking for a passionate Customer Success Manager to join our myOneFlow (https://www.myoneflow.com/) team. This is an on‑site full‑time role in Dallas, TX, and will be responsible for ensuring customer satisfaction, customer retention, and building strong relationships with clients. The Customer Success Manager will be responsible for listening to customers' challenges, analyzing data, and providing strategic solutions and excellent customer service on a daily basis. As a Customer Success Manager, you will:
Key Responsibilities- Own a portfolio of myOneFlow customers across diverse sectors (Local Government, Education, Cities), ensuring high-level engagement, adoption, and retention
- Drive adoption and expansion by identifying new use cases, additional departments and business units that can utilize myOneFlow by aligning its solutions to value adoption.
- Develop a thorough understanding of the myOneFlow solution to help understand customer needs and solution requirements
- Work closely with the sales team to identify opportunities for cross‑selling.
- Collaborate with the product development team to ensure customer feedback is incorporated into product development.
- Maintain a regular cadence of QBRs and EBRs to communicate outcomes and adoption metrics to influence renewals, upsells, and multi‑year expansion opportunities
- Act as a liaison to understand what makes customers successful and share best practices with other clients and team members. You are the glue between our customers and their success
- Proactively monitor customer health and identify risks before they become escalations.
- Lead complex renewal and expansion opportunities, strategically balancing customer needs with business objectives to drive industry‑leading retention, customer growth, and revenue outcomes.
- Analyze customer data to identify trends and opportunities for improvement.
- Develop and implement strategies to reduce customer churn and increase customer retention.
- Stay up‑to‑date with industry trends and best practices to ensure our software products remain competitive.
- 3+ years in an enterprise software customer success role
- Excellent analytical and problem‑solving skills
- Background with consultative and strategic customer engagement, balancing empathy for the customer with accountability for results
- Proven record of achieving high levels of customer satisfaction and customer retention
- Demonstrated ability to build and maintain strong relationships with clients
- Strong customer service skills and ability to handle customer escalations
- Experience with HubSpot or another CRM software, JIRA, or similar issue tracking systems
- Excellent written and verbal communication skills
- Ability to work independently
- Bachelor’s degree in business administration, Marketing, Communications, or related field
- Experience in the state/local government case management/CRM industry is preferred
- Self‑driven to manage customer success
- Competitive salary & bonuses
- Health, dental, and vision insurance
- 401k
- Opportunities for professional development
- Collaborative and dynamic work environment
If you are passionate about customer success, have a deep understanding of software solutions, and enjoy building strong relationships, we invite you to apply for the Software Customer Success Manager position at Empyra. Join us in shaping the success of our customers and contributing to the growth of our innovative software!