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Customer Success Manager Jobs in Wisconsin (NOW HIRING)

Empyra Inc.

WI · On-site

$80 - $100/hr

The Customer Success Manager will be responsible for listening to customers' challenges, analyzing data, and providing strategic solutions and excellent customer service on a daily basis. As a ...

Semactic

WI · On-site

$80 - $100/hr

Join Semactic as a Customer Success Manager! Scope : client management, GEO/SEO strategy, innovation/AI Location : Based in Belgium, with telework flexibility. Semactic is a leading European SaaS ...

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Appian Corporation

Customer Success Manager

Madison, WI · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

Appian

Customer Success Manager

Madison, WI · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

CDK

$70K - $80K/yr

The customer success manager will also be responsible for identifying and nurturing additional revenue opportunities in partnership with sales. Responsibilities * Follow all CDK Global policies and ...

CDK

$70K - $80K/yr

The customer success manager will also be responsible for identifying and nurturing additional revenue opportunities in partnership with sales. Responsibilities * Follow all CDK Global policies and ...

Milwaukee Tool

Customer Success Manager

Brookfield, WI · On-site

Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY customers and help them turn connected technology into measurable business outcomes. This role is the ...

Milwaukee Tool

Customer Success Manager

Brookfield, WI · On-site

Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY customers and help them turn connected technology into measurable business outcomes. This role is the ...

Solventure Group

WI · On-site

$125 - $150/hr

Solventure is recruiting a Customer Success Manager (Supply Chain Planning) * You have a genuine, working understanding of supply chain planning; demand planning, S&OP, inventory, or supply planning ...

Milwaukee Tool

Customer Success Manager

Brookfield, WI · On-site

Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY customers and help them turn connected technology into measurable business outcomes. This role is the ...

Cleo

Customer Success Manager

Madison, WI · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

Sprocket Security

Customer Success Manager

Madison, WI · Remote

Your Mission - As Customer Success Manager, you will own a portion of Sprocket's high growth portfolio of customers and be accountable for the post-sale relationship end to end. You will drive ...

Findhelp

Customer Success Manager

Madison, WI · On-site

As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of high-value customers, serving as a trusted advisor throughout the post-implementation customer journey.

Findhelp

Customer Success Manager

Madison, WI · On-site

As a Customer Success Manager, you will drive the strategic health and growth of a portfolio of high-value customers, serving as a trusted advisor throughout the post-implementation customer journey.

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Wisconsin

Customer Success Manager information

See Wisconsin salary details

$32.8K

$83.8K

$141.3K

How much do customer success manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for customer success manager in Wisconsin is $83,841.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $99,900.00 per year, depending on experience, location, and employer.

What does a customer success manager do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a customer success manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs

What are the most commonly searched types of Customer Success jobs in Wisconsin?

The most popular types of Customer Success jobs in Wisconsin are:

What are popular job titles related to Customer Success Manager jobs in Wisconsin?

For Customer Success Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager jobs in Wisconsin look for?

The top searched job categories for Customer Success Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Customer Success Manager jobs?

Cities in Wisconsin with the most Customer Success Manager job openings:

Customer Success Manager jobs near you
Infographic showing various Customer Success Manager job openings in Wisconsin as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $83,841 per year, or $40.3 per hour.

Customer Success Manager

WI • On-site

Empyra Inc.
See more jobs at Empyra Inc.external

$80 - $100/hr

Other

Medical, Dental, Vision, Retirement

Posted 21 days ago

Job description

We pride ourselves on our dedication to customer satisfaction and are looking for a passionate Customer Success Manager to join our myOneFlow (https://www.myoneflow.com/) team. This is an on‑site full‑time role in Dallas, TX, and will be responsible for ensuring customer satisfaction, customer retention, and building strong relationships with clients. The Customer Success Manager will be responsible for listening to customers' challenges, analyzing data, and providing strategic solutions and excellent customer service on a daily basis. As a Customer Success Manager, you will:

Key Responsibilities
  • Own a portfolio of myOneFlow customers across diverse sectors (Local Government, Education, Cities), ensuring high-level engagement, adoption, and retention
  • Drive adoption and expansion by identifying new use cases, additional departments and business units that can utilize myOneFlow by aligning its solutions to value adoption.
  • Develop a thorough understanding of the myOneFlow solution to help understand customer needs and solution requirements
  • Work closely with the sales team to identify opportunities for cross‑selling.
  • Collaborate with the product development team to ensure customer feedback is incorporated into product development.
  • Maintain a regular cadence of QBRs and EBRs to communicate outcomes and adoption metrics to influence renewals, upsells, and multi‑year expansion opportunities
  • Act as a liaison to understand what makes customers successful and share best practices with other clients and team members. You are the glue between our customers and their success
  • Proactively monitor customer health and identify risks before they become escalations.
  • Lead complex renewal and expansion opportunities, strategically balancing customer needs with business objectives to drive industry‑leading retention, customer growth, and revenue outcomes.
  • Analyze customer data to identify trends and opportunities for improvement.
  • Develop and implement strategies to reduce customer churn and increase customer retention.
  • Stay up‑to‑date with industry trends and best practices to ensure our software products remain competitive.
Qualifications
  • 3+ years in an enterprise software customer success role
  • Excellent analytical and problem‑solving skills
  • Background with consultative and strategic customer engagement, balancing empathy for the customer with accountability for results
  • Proven record of achieving high levels of customer satisfaction and customer retention
  • Demonstrated ability to build and maintain strong relationships with clients
  • Strong customer service skills and ability to handle customer escalations
  • Experience with HubSpot or another CRM software, JIRA, or similar issue tracking systems
  • Excellent written and verbal communication skills
  • Ability to work independently
  • Bachelor’s degree in business administration, Marketing, Communications, or related field
  • Experience in the state/local government case management/CRM industry is preferred
  • Self‑driven to manage customer success
  • Competitive salary & bonuses
  • Health, dental, and vision insurance
  • 401k
  • Opportunities for professional development
  • Collaborative and dynamic work environment

If you are passionate about customer success, have a deep understanding of software solutions, and enjoy building strong relationships, we invite you to apply for the Software Customer Success Manager position at Empyra. Join us in shaping the success of our customers and contributing to the growth of our innovative software!

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