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Product Success Manager Jobs in Wisconsin (NOW HIRING)

Empyra Inc.

WI · On-site

$85 - $110/hr

As a Customer Success Manager, you will: Key Responsibilities * Own a portfolio of myOneFlow ... Collaborate with the product development team to ensure customer feedback is incorporated into ...

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... A strong understanding of the sales organization, product offerings, professional services, and ...

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... A strong understanding of the sales organization, product offerings, professional services, and ...

Wolters Kluwer

Customer Success Manager

Madison, WI · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... A strong understanding of the sales organization, product offerings, professional services, and ...

Wolters Kluwer

Customer Success Manager

Madison, WI

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... A strong understanding of the sales organization, product offerings, professional services, and ...

CDK

$70K - $80K/yr

They will strive to maximize adoption and utilization of CDK products, help our customers achieve value, driving client engagement and minimizing churn. The customer success manager will also be ...

New

Semactic

WI · On-site

$70 - $90/hr

Join Semactic as a Customer Success Manager! Scope : client management, GEO/SEO strategy ... Working closely with the Product and Expert teams to relay needs and continuously improve our ...

Eaton Plc

Customer Success Manager

Menomonee Falls, WI · On-site

Customer Success Manager Eaton's Digital Office is seeking a Customer Success Manager to support ... Share actionable Voice of Customer insights with Product, Offer Management, Support, Services ...

CDK

$70K - $80K/yr

They will strive to maximize adoption and utilization of CDK products, help our customers achieve value, driving client engagement and minimizing churn. The customer success manager will also be ...

New

Appian Corporation

Customer Success Manager

Madison, WI

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Build deep expertise in Appian's products, implementation methodology, and best practices to guide ...

Appian

Customer Success Manager

Madison, WI · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Build deep expertise in Appian's products, implementation methodology, and best practices to guide ...

ApartmentIQ

Customer Success Manager

Madison, WI

About Our Products ApartmentIQ is the all-in-one data platform powering smarter decisions across ... The Role As the Customer Success Manager for the ApartmentIQ product, you'll play an important role ...

Cleo

Customer Success Manager

Madison, WI · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts ... Escalate issues appropriately to Services, Support, and Product, and drive resolution on behalf of ...

Milwaukee Tool

Customer Success Manager

Brookfield, WI · On-site

Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY ... Conduct onboarding calls, product tours, training sessions, customer demos, jobsite visits, success ...

Jamf

Customer Success Manager

Eau Claire, WI · On-site

As a Customer Success Manager (CSM) at Jamf, you will be the post-sale partner for customers ... Certifications in Jamf Products (Jamf 100, Jamf 170, Jamf 200) (Preferred) * A combination of ...

ECP

Customer Success Manager

Milwaukee, WI · Remote

You'll proactively engage users to maximize product adoption, identify growth opportunities, track ... success check-ins and outreach campaigns to ensure customers fully leverage key modules-CRM, eMAR ...

Milwaukee Tool

Customer Success Manager

Brookfield, WI · On-site

Milwaukee Tool is seeking a Customer Success Manager to own relationships with assigned ONE-KEY ... Conduct onboarding calls, product tours, training sessions, customer demos, jobsite visits, success ...

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All JobsProduct Success JobsProduct Success Manager JobsProduct Success Manager Jobs in Wisconsin

Product Success Manager information

See Wisconsin salary details

$52K

$160.9K

$198.8K

How much do product success manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for product success manager in Wisconsin is $160,896.00, according to ZipRecruiter salary data. Most workers in this role earn between $142,300.00 and $198,800.00 per year, depending on experience, location, and employer.

What is a product success manager?

A Product Success Manager is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's product. They act as a bridge between the product team and customers, helping to onboard users, address issues, gather feedback, and drive product adoption and satisfaction. Their role often involves collaborating with sales, support, and development teams to improve the product and enhance the overall customer experience. By understanding customer needs and product capabilities, Product Success Managers help maximize the value delivered to both customers and the business.

How does a product success manager typically collaborate with product, sales, and support teams to drive customer satisfaction?

Product Success Managers act as a bridge between customers and internal teams by gathering feedback, identifying pain points, and communicating customer needs to product development. They work closely with sales teams to ensure a smooth onboarding experience for clients and coordinate with support teams to resolve issues quickly. Regular cross-functional meetings, shared project management tools, and clear documentation are all part of their collaborative workflow. This approach helps ensure that the product evolves in line with user needs and that customers receive consistent, high-quality support.

What are the key skills and qualifications needed to thrive as a product success manager, and why are they important?

To thrive as a Product Success Manager, you need strong skills in product management, customer success, data analysis, and a background in business or technology, often supported by a relevant degree. Familiarity with CRM platforms, analytics tools, and product management software such as Salesforce, Jira, or Gainsight is typically required. Exceptional communication, problem-solving, and relationship-building abilities help drive customer satisfaction and cross-functional collaboration. These competencies are crucial for ensuring clients achieve value from products, leading to higher retention, growth, and overall success.

What is the difference between Product Success Manager vs Customer Success Manager?

AspectProduct Success ManagerCustomer Success Manager
Primary FocusEnsuring product adoption and success through product features and performanceBuilding and maintaining customer relationships to ensure satisfaction and retention
Work EnvironmentCollaborates closely with product development, marketing, and sales teamsWorks directly with clients, support teams, and sales teams
Required SkillsProduct knowledge, technical understanding, communication skillsCustomer relationship management, communication, problem-solving
Industry UsageTech, SaaS, software companiesTech, SaaS, service industries

While both roles focus on customer success, the Product Success Manager emphasizes product performance and adoption, working closely with product teams. The Customer Success Manager centers on client relationships and satisfaction, often acting as the voice of the customer within the company.

What are popular job titles related to Product Success Manager jobs in Wisconsin?

For Product Success Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Product Success Manager jobs in Wisconsin look for?

The top searched job categories for Product Success Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Product Success Manager jobs?

Cities in Wisconsin with the most Product Success Manager job openings:

Product Success Manager jobs near you
Infographic showing various Product Success Manager job openings in Wisconsin as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $160,896 per year, or $77.4 per hour.

Customer Success Manager

Empyra Inc.

WI • On-site

$85 - $110/hr

Other

Medical, Dental, Vision, Retirement

Posted 8 days ago

Job description

We pride ourselves on our dedication to customer satisfaction and are looking for a passionate Customer Success Manager to join our myOneFlow (https://www.myoneflow.com/) team. This is an on‑site full‑time role in Dallas, TX, and will be responsible for ensuring customer satisfaction, customer retention, and building strong relationships with clients. The Customer Success Manager will be responsible for listening to customers' challenges, analyzing data, and providing strategic solutions and excellent customer service on a daily basis. As a Customer Success Manager, you will:

Key Responsibilities
  • Own a portfolio of myOneFlow customers across diverse sectors (Local Government, Education, Cities), ensuring high-level engagement, adoption, and retention
  • Drive adoption and expansion by identifying new use cases, additional departments and business units that can utilize myOneFlow by aligning its solutions to value adoption.
  • Develop a thorough understanding of the myOneFlow solution to help understand customer needs and solution requirements
  • Work closely with the sales team to identify opportunities for cross‑selling.
  • Collaborate with the product development team to ensure customer feedback is incorporated into product development.
  • Maintain a regular cadence of QBRs and EBRs to communicate outcomes and adoption metrics to influence renewals, upsells, and multi‑year expansion opportunities
  • Act as a liaison to understand what makes customers successful and share best practices with other clients and team members. You are the glue between our customers and their success
  • Proactively monitor customer health and identify risks before they become escalations.
  • Lead complex renewal and expansion opportunities, strategically balancing customer needs with business objectives to drive industry‑leading retention, customer growth, and revenue outcomes.
  • Analyze customer data to identify trends and opportunities for improvement.
  • Develop and implement strategies to reduce customer churn and increase customer retention.
  • Stay up‑to‑date with industry trends and best practices to ensure our software products remain competitive.
Qualifications
  • 3+ years in an enterprise software customer success role
  • Excellent analytical and problem‑solving skills
  • Background with consultative and strategic customer engagement, balancing empathy for the customer with accountability for results
  • Proven record of achieving high levels of customer satisfaction and customer retention
  • Demonstrated ability to build and maintain strong relationships with clients
  • Strong customer service skills and ability to handle customer escalations
  • Experience with HubSpot or another CRM software, JIRA, or similar issue tracking systems
  • Excellent written and verbal communication skills
  • Ability to work independently
  • Bachelor’s degree in business administration, Marketing, Communications, or related field
  • Experience in the state/local government case management/CRM industry is preferred
  • Self‑driven to manage customer success
  • Competitive salary & bonuses
  • Health, dental, and vision insurance
  • 401k
  • Opportunities for professional development
  • Collaborative and dynamic work environment

If you are passionate about customer success, have a deep understanding of software solutions, and enjoy building strong relationships, we invite you to apply for the Software Customer Success Manager position at Empyra. Join us in shaping the success of our customers and contributing to the growth of our innovative software!

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