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Customer Success Project Manager Jobs in Wisconsin

Wolters Kluwer

Customer Success Associate

Madison, WI

$34K - $57K/yr

Manage your own customers, under supervision from manager or team and work across Customer Service function to complete or resolve customer requests * Develop and maintain positive working ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$34K - $57K/yr

Manage your own customers, under supervision from manager or team and work across Customer Service function to complete or resolve customer requests * Develop and maintain positive working ...

Wolters Kluwer

Customer Success Associate

Madison, WI · On-site

$34K - $57K/yr

Manage your own customers, under supervision from manager or team and work across Customer Service function to complete or resolve customer requests * Develop and maintain positive working ...

Wolters Kluwer

Customer Success Associate

Madison, WI

$34K - $57K/yr

Manage your own customers, under supervision from manager or team and work across Customer Service function to complete or resolve customer requests * Develop and maintain positive working ...

Wolters Kluwer N.V.

$34K - $57K/yr

Manage your own customers, under supervision from manager or team and work across Customer Service function to complete or resolve customer requests * Develop and maintain positive working ...

Wisconsin

Customer Success Representative

Oshkosh, WI · On-site

$19/hr

Position Title: Customer Success Representative Job Category: University Staff Employment Type ... They would manage email, phone calls, and in-person interactions. Monday - Thursday 9:00 AM to 3:00 ...

Harris

$22 - $25/hr

Customer Support, Product Management, and Customer Success . What your impact will be: * Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound ...

Harris

$22 - $25/hr

Customer Support, Product Management, and Customer Success . What your impact will be: * Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound ...

Harris

$22 - $25/hr

Customer Support, Product Management, and Customer Success . What your impact will be: * Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound ...

Harris

$22 - $25/hr

Customer Support, Product Management, and Customer Success . What your impact will be: * Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound ...

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Showing results 41-60

All JobsCustomer Success Project JobsCustomer Success Project Manager JobsCustomer Success Project Manager Jobs in Wisconsin

Customer Success Project Manager information

See Wisconsin salary details

$32.8K

$83.8K

$141.3K

How much do customer success project manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer success project manager in Wisconsin is $83,841.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $99,900.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.
What are popular job titles related to Customer Success Project Manager jobs in Wisconsin? For Customer Success Project Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Customer Success Project Manager jobs in Wisconsin look for? The top searched job categories for Customer Success Project Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for Customer Success Project Manager jobs? Cities in Wisconsin with the most Customer Success Project Manager job openings:
Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in Wisconsin as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $83,841 per year, or $40.3 per hour.

Customer Success Specialist

J. J. Keller & Associates

Neenah, WI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Requisition #: 20830
Functional Area: Administrative Support; Client Service
Employment Type: Full-Time
Work Options: In Office / Partial Remote from Neenah/Appleton/Oshkosh area #LI-Hybrid
Work Hours: Monday - Friday 8am - 430pm
Position Summary
J. J. is hiring a Customer Success Specialist to join our Consulting Services team! J. J. Keller was founded over 70 years ago and we serve 500,000+ companies with solutions and expert insights to help create safe work environments and simplify the complexities of compliance.
As a Customer Success Specialist, you will act as a point of contact for our clients for routine support issues, be responsible for sourcing hotels for client training events and offer administrative support to the Consulting team.
J. J. Keller offers many great benefits!
  • Annual Reviews, Merit Increases & Quarterly Bonus Program Paid Out When Company Goals are Met!
  • Medical / Dental / Vision Insurance
  • Tuition Reimbursement, eligible your FIRST DAY
  • 401(k) with Employer Match + Company-Funded Annual Profit Sharing
  • 17 Days Paid Time Off (PTO) + 8 Paid Company Holidays + 1 Paid Floating Holiday

There are so many things to love about our home office in Neenah, WI:
  • Jean-friendly environment, every day of the week!
  • Café that offers breakfast, lunch and multiple a la carte items
  • Free Onsite Wellness Clinic for those associates near our corporate office + free telehealth coverage for all associates
  • Free access to our onsite Fitness Center + additional 24/7 access to FLEX by Fitness on Demand to enjoy workouts at home.
  • Near 1-mile long walking trail that wraps around the campus
  • Multiple collaboration stations

Job Responsibilities
  • Establishes and maintains relationships with assigned clients and manages client relationship. Serves as the primary interface between J. J. Keller and the client, to inlcude such tasks as:
    • Frequently contacting assigned accounts to build/enhance relationships and clients' understanding of the service.
    • Successfully transitioning clients to subscription services, ensuring that they understand the service and roles/responsibilities.
    • Providing assistance with billing issues, ordering training content/supplies, etc.
  • Conducts quarterly follow-ups with subscription clients and engages Driver Training Managers and Driver Trainers as warranted.
  • Independently analyzes and resolves support issues in line with knowledge level. Follows proper troubleshooting steps, asks clarifying questions, and discovers underlying causes of issue.
  • Documents all calls (phone and emails) including contacts, suggestions and resolution to issues.
  • Identifies service enhancements based on customer feedback for continuous improvement of the solution and provides feedback to key stakeholders.
  • Follows escalation procedures to provide a seamless customer experience and allows the team to effectively resolve customer inquiries.
  • Proactively identifies at-risk clients and develops strategies to improve satisfaction and retain the client.
  • Regularly collaborates with Sales and Sales Leadership to provide visibility to client issues and promote future business.

Qualifications
Experience:
  • 2+ years of customer service experience, preferably in a high-volume, service environment.

Education:
  • High School Graduate or General Education Degree (GED.

Other Skills/Qualifications:
  • Must be proficient in the use of a PC and MS Office Suite.
  • Professional communication skills in a variety of channels such as phone, email, chatrooms, etc.
  • Effective time management to balance needs of escalated clients, while engaging with entire account base.
  • Commitment to providing outstanding client service.

Physical Requirements
Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to customer sites and/or industry and training events may also be required, depending on assignment.
We Protect People & The Businesses They Run™
Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.
J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business - from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.
J. J. Keller Career Stories: Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.
J. J. Keller Earns 8th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great.
J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J. J. Keller.
2024 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition.
If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.
Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Programand you will earn a cash payment if your referral is hired.
J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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