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Client Success Manager Jobs in Wisconsin (NOW HIRING)

CASH DEPOT LTD

Client Success Manager

Green Bay, WI

Manage customer complaints within guidelines of company policy to ensure consistency and the ... We believe in sharing success with our employees, which is why our benefits are designed to invest ...

CASH DEPOT LTD

Client Success Manager

Green Bay, WI

$22/hr

Manage customer complaints within guidelines of company policy to ensure consistency and the ... We believe in sharing success with our employees, which is why our benefits are designed to invest ...

FIS

Team Lead, Client Success Manager

Milwaukee, WI · On-site

The Client Success Manager (CSM) Team Lead is responsible for leading a team of CSMs while directly managing a portfolio of clients driving client satisfaction, solution adoption, value realization ...

2W Technologies, Inc.

Success Manager

Pewaukee, WI · On-site

If a 2W Tech  Success Manager  is your next gig, here's what you'll need to bring to the table ... Solid experience in Success Management or a similar client-facing role. * Ability to develop ...

2W Technologies, Inc.

Success Manager

Pewaukee, WI · On-site

If a 2W Tech  Success Manager  is your next gig, here's what you'll need to bring to the table ... Solid experience in Success Management or a similar client-facing role. * Ability to develop ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Wisconsin

Client Success Manager information

See Wisconsin salary details

$32.8K

$83.8K

$141.3K

How much do client success manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for client success manager in Wisconsin is $83,841.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $99,900.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a Client Success Manager, earning $300,000 annually typically requires senior-level experience, a strong track record in client retention, and skills in account management, sales, or strategic planning. High-paying roles in this field are often found in large corporations, technology firms, or financial services, and may include bonuses or profit-sharing components. Achieving this salary level generally involves advanced certifications and a proven ability to drive revenue growth and client satisfaction.

What are the key skills and qualifications needed to thrive as a Client Success Manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a Client Success Manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a Client Success Manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What is a typical CSM salary?

A Client Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and industry. Senior CSMs or those in high-demand markets can earn higher compensation, often supplemented with bonuses or commissions, especially when managing large accounts or using customer success tools.

Will AI replace CSM?

AI cannot fully replace Client Success Managers, as the role requires interpersonal skills, empathy, and strategic thinking that AI tools currently cannot replicate. AI can assist CSMs by automating routine tasks and providing data insights, allowing them to focus on building relationships and personalized support. The role is expected to evolve with technology, emphasizing skills that complement AI capabilities.

What does a Client Success Manager do?

A Client Success Manager (CSM) is responsible for building strong relationships with clients, ensuring they receive value from products or services, and helping them achieve their goals. They often coordinate onboarding, provide ongoing support, and work to renew contracts, using tools like CRM software. The role requires communication skills, problem-solving, and a focus on customer satisfaction.
More about Client Success Manager jobs
What are the most commonly searched types of Client Success jobs in Wisconsin? The most popular types of Client Success jobs in Wisconsin are:
What job categories do people searching Client Success Manager jobs in Wisconsin look for? The top searched job categories for Client Success Manager jobs in Wisconsin are:
What cities in Wisconsin are hiring for Client Success Manager jobs? Cities in Wisconsin with the most Client Success Manager job openings:
Client Success Manager jobs near you
Client Success Manager

Client Success Manager

Evans Transportation Services LLC

Delafield, WI

$70K - $75K/yr

Other

Re-posted 27 days ago

Job description

Description


Position Reports to: Vice President of Strategic Client Engagement

Direct Reports: This position has no supervisory responsibilities

Department: Client Solutions 

FLSA/Pay Status: Exempt - Salary Full-time

Updated: January 2026

JOB SUMMARY

Under the direction of the Vice President of Strategic Client Engagement, the Client   Success Manager will support the Key Account Managers with ongoing client   support. In addition to the support role, the Client Success Manager will be financially   responsible for the clients in their portfolio and will serve as the single   point of accountability. They will assist in selling creative solutions, help   onboard key accounts, and determine creative ways to continuously improve and   retain their accounts. This will be achieved by supporting the client's   supply chain needs through relationship building, problem-solving, thought   leadership, and internal and external collaboration. 

ESSENTIAL FUNCTIONS

Supports KAM team with Business Review data, PowerPoint builds, Reporting, Data mining, Data entry, Power BI creation, Claims management, etc. 

Works hand in hand with Key Account Managers on client-specific projects to meet client timelines, improve cost, and drive value. 

Support Sales on ad hoc requests to support existing or new clients. 

Serves as the primary point of contact for select customers within the portfolio, delivering a positive customer experience through proactive professional communication and timely responses. 

Successfully build trust with existing/new clients to allow sales to exit the ongoing support process. 

Grow or maintain key accounts by maintaining relationships at multiple locations and multiple levels within your client portfolio. 

Determine business review needs of each account and execute those reviews. 

Use technology and market data to gain customer insight and understand positive and negative trends with volume and profitability. 

Uncover new opportunities for growth (volume/profitability) and retain or grow the business by presenting strategic solutions. 

Works with and influences the account management team to execute the account strategy and achieve desired results. 

Execute various reports showing profitability, volume trends, and service performance to gain knowledge and determine the need for adjustments to create efficiencies and drive continuous improvement. 

Interprets and uses internal/external data, market intelligence (indexes, research, etc.), and customer information (articles, press, etc.) to provide customers with business insights and improve customer outcomes. 

Stays informed of changes within the customers' business, industry, and sector through regular customer communication and applies that knowledge to identify new opportunities. 

Adheres to Evans' Five Guiding Principles and all departmental and company procedures, policies, and handbooks. 

All other duties as assigned. 

Requirements

QUALIFICATIONS AND REQUIREMENTS

Bachelor's Degree

3 - 5 years of related experience with   a 3PL.

Additional years of education and   experience may be substituted for each other, as determined by Management.

Excellent critical thinking and   problem-solving skills.

Experience working in Transportation   Management Software (Mercury Gate) is preferred but not required.

Advanced knowledge of truckload and   less than truckload modes is preferred but not required. 

Advanced abilities in Microsoft Office   Suite and Power BI are preferred.

Transportation experience and working   knowledge of the industry.

Elevated level of organizational skills   and ability to multitask.

Ability to read, write, type, and speak   English fluently is a requirement of this position.

Ability to travel 50% or more. 

PHYSICAL DEMANDS /WORK ENVIRONMENT

While performing the duties of this job, the employee     must be able to use a keyboard, calculator, and telephone. Frequent     sitting, talking, hearing, and occasionally stand, lift (up to10 lbs.), and     an ability to adjust vision for close vision work. Reasonable accommodations may be made to     enable individuals with disabilities to perform the essential functions.

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