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Director Client Success Jobs in Wisconsin (NOW HIRING)

MBE CPAs

Client Success Representative

Tomah, WI · On-site

Our Client Success Representative will act as the office location's receptionist greeting our ... Greeting and directing clients and visitors by phone, email, or in person. * Providing ...

Cielo

Senior Director - Client Data Solutions

Wauwatosa, WI · On-site +1

$103K - $139K/yr

... success! Cielo is a brand that reflects our big idea - that talent is rising - and with it our ... The Senior Director - Client Data Solutions is accountable for templated, analytics-ready data ...

Cielo

Senior Director - Client Data Solutions

Wauwatosa, WI · Remote

$103K - $139K/yr

... success! Cielo is a brand that reflects our big idea - that talent is rising - and with it our ... The Senior Director - Client Data Solutions is accountable for templated, analytics-ready data ...

Recovery.com

Director of Advertiser Success

Madison, WI · On-site

... Client Services, or another customer-facing leadership role, with a demonstrated track record of improving customer retention and operational performance. * Strong operational leadership experience ...

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All JobsClient Success JobsDirector Client Success JobsDirector Client Success Jobs in Wisconsin

Director Client Success information

See Wisconsin salary details

$38.9K

$122.6K

$180.7K

How much do director client success jobs pay per year?

As of Jul 26, 2026, the average yearly pay for director client success in Wisconsin is $122,571.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,400.00 and $146,900.00 per year, depending on experience, location, and employer.

What does a Director of Client Success do?

A Director of Client Success is responsible for overseeing the client success team and ensuring that clients achieve their desired outcomes with a company's products or services. This role involves developing strategies to improve client satisfaction, retention, and growth, as well as managing client relationships and resolving issues proactively. Directors of Client Success often collaborate with sales, product, and support teams to deliver a seamless customer experience and drive business results.

How does a Director of Client Success typically collaborate with other departments to ensure client satisfaction?

A Director of Client Success often works closely with teams such as Sales, Product, and Support to deliver a seamless experience for clients. They act as a bridge, communicating client feedback and needs to product teams for enhancements, and partnering with sales to identify upsell or renewal opportunities. Regular cross-departmental meetings and strategic planning sessions are common, ensuring that all teams are aligned on client goals and challenges. This collaborative environment helps anticipate issues, address them proactively, and foster long-term client relationships.

What is the difference between Director Client Success vs Customer Success Manager?

AspectDirector Client SuccessCustomer Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and ensures overall client satisfaction at a strategic level.Manages individual client accounts, provides support, onboarding, and ensures client retention on a day-to-day basis.
Required CredentialsBachelor's degree, experience in client success, leadership skills, and often industry-specific certifications.Bachelor's degree, experience in customer service or success, strong communication skills.
Work EnvironmentLeadership role within a team, often in an office setting, collaborating with sales, marketing, and product teams.Client-facing role, working directly with customers, often in an office or remote setting.

The main difference between a Director Client Success and a Customer Success Manager lies in scope and responsibility. The Director focuses on strategic oversight and team management, while the Customer Success Manager handles individual client relationships. Both roles require relevant experience and industry knowledge, but the Director role involves higher-level planning and leadership.

What are the key skills and qualifications needed to thrive as a Director of Client Success, and why are they important?

To thrive as a Director of Client Success, you need strong leadership abilities, deep knowledge of customer success methodologies, and relevant experience—often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Outstanding communication, strategic thinking, and conflict resolution skills help you build relationships and drive team performance. These competencies are vital for retaining clients, increasing satisfaction, and ensuring the growth and success of both your clients and your organization.
What are the most commonly searched types of Client Success jobs in Wisconsin? The most popular types of Client Success jobs in Wisconsin are:
What are popular job titles related to Director Client Success jobs in Wisconsin? For Director Client Success jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Director Client Success jobs in Wisconsin look for? The top searched job categories for Director Client Success jobs in Wisconsin are:
What cities in Wisconsin are hiring for Director Client Success jobs? Cities in Wisconsin with the most Director Client Success job openings:
Director Client Success jobs near you
Infographic showing various Director Client Success job openings in Wisconsin as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 1% Temporary, and 4% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $122,571 per year, or $58.9 per hour.
Client Success Representative

Client Success Representative

MBE CPAs

Tomah, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

What's the role?
Our Client Success Representative will act as the office location's receptionist greeting our clients and providing administrative assistance to the firm's partners and staff. This role is a key brand ambassador for the company providing exceptional customer service to all they interact with. This includes:
  • Greeting and directing clients and visitors by phone, email, or in person.
  • Providing administrative support to MBE team including correspondence, coordinating appointments, scheduling events and luncheons, ordering office, handling office mail, scanning and assembling documents, etc,
  • Assisting clients with requested information, delivery of documents and payments, and general inquiries.
  • Assist with preparation of paperwork and delivery of tax returns to clients.
  • Assisting Payroll Solutions affiliate with processing payroll as needed.

What experience and skills do I need to be successful?
  • Comfortable working daily in Microsoft Office products including Excel, Word, and Outlook.
  • Strong communication and customer service skills for interacting with our customers on the phone, via email, and in person.
  • Strong attention to detail and accuracy.
  • Previous experience in a related receptionist or administrative support role highly desired.

Great Perks and Benefits:
Some major perks this firm can offer are long-term job stability, work-life balance to support raising a family, and significant opportunity to grow your career within the firm. In addition:
  • Competitive medical, dental, and vision insurance plans.
  • FSA/HSA account options.
  • Paid Time Off (PTO).
  • 401k employer matching program to save for retirement.
  • Tuition reimbursement, CPA assistance, and professional growth opportunities through continuing education.
  • Supplemental insurance options for life, AD&D, STD, LTD, and critical illness.
  • Bonuses for helping with business development leads.
  • Incredible potential for upward mobility and career growth.

What will my schedule look like?
This role supports our office hours of Monday-Friday 8a-5p. The role will typically work an 8.5 hour shift with a 30 minute lunch break each day. Generally overtime is not expected outside of tax season. During the January-April tax season, this role does work every Saturday 8-12 or 9-1 allowing for some extra income with overtime hours. May-September the office closes at noon on Fridays for summer hours.
How do I join?
First step is applying with your resume. Qualified candidates will then complete a phone screen with HR, followed by an interview with the MBE team.
What else are you hiring for?
See all MBE CPA's openings on their website or reach out to our lead recruiter, Brock Kazda, on LinkedIn.
More about the MBE Affiliate Group:
MBE CPAs is a team of accounting experts who use our industry-based knowledge to help others succeed in their financial journeys. We expanded our services from just accounting and tax to now include an entire affiliate group of services to support our clients with 19 office locations including 13 in Wisconsin in Black Earth, Door Country, Fort Atkinson, Mauston, Marshfield, Portage, Reedsburg, Sauk City, Sun Prairie, Tomah, Wausau, Wisconsin Dells-Lake Delton, and our corporate headquarters in Baraboo plus offices in Phoenix, Goodyear, and Chandler, Arizona, in Scottsbluff and Kimball, Nebraska, and Durango, Colorado.

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