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Director Client Success Jobs (NOW HIRING)

DeepIntent

Director, Client Success

New York, NY · On-site

$150K - $170K/yr

The Director, Client Success will oversee their own book of business and build relationships with each client to understand their business goals and help them achieve success using DeepIntent ...

Nttlimited

Director, Client Success

Ohio, IL · On-site

The Director, Client Success ensures that the Client Success Management strategy is achieved by driving in-contract growth and renewals (with minimum churn). This is in pursuit of revenue and gross ...

NTT Ltd.

Director, Client Success

Ohio, IL · On-site

The Director, Client Success ensures that the Client Success Management strategy is achieved by driving in-contract growth and renewals (with minimum churn). This is in pursuit of revenue and gross ...

DeepIntent

Director, Client Success

New York, NY · On-site

$150K - $170K/yr

The Director, Client Success will oversee their own book of business and build relationships with each client to understand their business goals and help them achieve success using DeepIntent ...

Selerix

Director, Client Success - BenAdmin Department: Client Success Reports To: Vice President, Client Success Location: Plano, TX Columbia, SC Indianapolis, IN New Orleans, LA Remote What It Means to Be ...

Carenet Health

Director, Client Success

San Antonio, TX · On-site +1

We are hiring for a Director, Client Success , who will lead a portfolio of enterprise clients and mentor a team of Client Success professionals focused on maximizing client retention, expanding ...

Nexcess

Director, Client Success

$160K - $175K/yr

Overview The Director. Client Success is responsible for leading the Client Success and Technical Account Management (TAM) functions for the Managed Cloud business unit. This role develops and ...

CLUTCH

Director Client Success

Director, Client Success Position reports to Associate Vice President, Client Satisfaction CLUTCH is a hybrid consultancy and agency focused on working with B2B companies that intend to grow and ...

Dow Jones

Director, Client Success

New York, NY · On-site

The role reports directly to the Executive Director of Client Success. You Will: Strategic Client Leadership * Independently direct and supervise the post-sale client experience in designated ...

Ipsos

Director, Client Success

Culver City, CA · On-site

$100K - $115K/yr

Ipsos is seeking a driven Director, Client Success with functional expertise and technical knowledge to lead in the execution and coordination of technical projects for the Communities and Custom ...

Ipsos

Director, Client Success

Culver City, CA · On-site

$100K - $115K/yr

Ipsos is seeking a driven Director, Client Success with functional expertise and technical knowledge to lead in the execution and coordination of technical projects for the Communities and Custom ...

Ipsos

Director, Client Success

Culver City, CA · On-site

$100K - $115K/yr

Ipsos is seeking a driven Director, Client Success with functional expertise and technical knowledge to lead in the execution and coordination of technical projects for the Communities and Custom ...

Superpower

Director, Client Success

San Francisco, CA · On-site

This is the founding Client Success role. It is not a relationship-management seat. It is the person who owns whether members engage, whether clients renew, and whether we can prove what we deliver.

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Director Client Success information

See salary details

$38.5K

$121.4K

$179K

How much do director client success jobs pay per year?

As of Sep 1, 2026, the average yearly pay for director client success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What is the difference between Director Client Success vs Customer Success Manager?

AspectDirector Client SuccessCustomer Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and ensures overall client satisfaction at a strategic level.Manages individual client accounts, provides support, onboarding, and ensures client retention on a day-to-day basis.
Required CredentialsBachelor's degree, experience in client success, leadership skills, and often industry-specific certifications.Bachelor's degree, experience in customer service or success, strong communication skills.
Work EnvironmentLeadership role within a team, often in an office setting, collaborating with sales, marketing, and product teams.Client-facing role, working directly with customers, often in an office or remote setting.

The main difference between a Director Client Success and a Customer Success Manager lies in scope and responsibility. The Director focuses on strategic oversight and team management, while the Customer Success Manager handles individual client relationships. Both roles require relevant experience and industry knowledge, but the Director role involves higher-level planning and leadership.

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Director Client Success jobs near you
Infographic showing various Director Client Success job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Director, Client Success

DeepIntent

New York, NY • On-site

$150K - $170K/yr

Full-time

Posted 20 days ago

Job description

What You'll Do:

DeepIntent is seeking an experienced Director, Client Success to join our Client Success team. The Client Success team is responsible for providing excellent client service and managing all post sales activities from set up through post campaign performance reviews, while driving incremental revenue and renewals for all media buys. The Director, Client Success will oversee their own book of business and build relationships with each client to understand their business goals and help them achieve success using DeepIntent's solutions. The Director, Client Success should have a strong knowledge of the programmatic landscape and is a key contributor in the overall growth of the company.

  • Manage all day-to-day operations associated with key strategic accounts; serve as the primary point person for all post sale client requests and communication with clients (including optimizations, reporting, recommendations, etc.)
  • Manage, mentor and coach a pod of Client Success Managers
  • Develop, grow and maintain solid customer relationships with clients through exceptional client service 
  • Monitor pacing and delivery while working with the Campaign Manager to find ways to optimize based on client's success metrics
  • Work with the Analytics team to provide ongoing insights on campaign performance and post-campaign wrap-up analysis, as well as conduct client business reviews
  • Work closely with Sales and Strategy to identify ways to grow accounts and bring forth strategic recommendations 
  • Help develop best practices within the Operations organization through internal collaboration
  • Stay current with best practices, strategies, and industry standards related to digital marketing
  • Work with Sales and Campaign Managers to ensure the accuracy of all IO related data

Who You Are: 

  • 8+ years of working experience in a Client Success role within the adtech, digital and/or programmatic industry 
  • You have a great passion for digital and an understanding of the digital advertising landscape; experience in healthcare is a plus!
  • Have a desire to work in a rapidly growing and ever-changing startup environment 
  • You are detail oriented and organized with flexibility to work on diverse projects and accounts
  • Strong verbal and written communication skills 
  • Able to critically think to solve problems and answer client ad hoc questions
  • Proficient with Word, Excel and PowerPoint 
  •  Strong knowledge of the ad-tech ecosystem, key industry partners and technical market standards (ad serving, SSP, DSP, IAS, DV, etc.)
  • Proven track record of success owning customer relationships, client meetings, QBR's, product training, data analysis, and strategic business reviews

DeepIntent is proud to offer a competitive compensation package inclusive of a base salary range of $150,000 - $170,000. The base salary range takes into consideration each candidate's skills, experience and qualifications. In addition, we offer an annualized bonus/commissions plan and competitive benefits as well as many other company offerings.

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