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Director Client Success Jobs (NOW HIRING)

Selerix

Director, Client Success - BenAdmin Department: Client Success Reports To: Vice President, Client Success Location: Plano, TX Columbia, SC Indianapolis, IN New Orleans, LA Remote Job Summary The ...

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CareMetx

Director, Client Success

Bethesda, MD · On-site

Director, Client Success POSITION SUMMARY: The Director, Client Success, reporting to the SVP, Account Management, serves as the primary strategic relationship owner for all assigned pharma ...

CareMetx LLC

Director, Client Success

Director, Client Success POSITION SUMMARY: The Director, Client Success, reporting to the SVP, Account Management, serves as the primary strategic relationship owner for all assigned pharma ...

Dow Jones

Director, Client Success

New York, NY

The role reports directly to the Executive Director of Client Success. You Will: Strategic Client Leadership * Independently direct and supervise the post-sale client experience in designated ...

Superpower

Director, Client Success

San Francisco, CA · On-site

This is the founding Client Success role. It is not a relationship-management seat. It is the person who owns whether members engage, whether clients renew, and whether we can prove what we deliver.

Emplova

Client Success Director

Huntington Station, NY · On-site

$80K - $100K/yr

About the RoleWe are seeking a Client Success Director to manage and grow a portfolio of clients, serving as their primary point of contact and trusted advisor. This role blends strategic advisory ...

Emplova

Client Success Director

Huntington, NY · On-site

About the Role We are seeking a Client Success Director to manage and grow a portfolio of clients, serving as their primary point of contact and trusted advisor. This role blends strategic advisory ...

Western Weather Group-

Client Success

Chico, CA · On-site

Core Responsibilities Direct Client Support * Be the primary point of contact for clients day-to ... Complete Client Success tasks for PSPS events, including scheduling, communications and preparation ...

Wiland

Client Success Director

Niwot, CO · On-site +1

$78K - $95K/yr

The Client Success Director (CSD) is the primary Client contact within the Wiland organization. This individual is responsible for meeting or exceeding revenue goals for their assigned book of ...

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Director Client Success information

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$38.5K

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$179K

How much do director client success jobs pay per year?

As of Jul 23, 2026, the average yearly pay for director client success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What does a Director of Client Success do?

A Director of Client Success is responsible for overseeing the client success team and ensuring that clients achieve their desired outcomes with a company's products or services. This role involves developing strategies to improve client satisfaction, retention, and growth, as well as managing client relationships and resolving issues proactively. Directors of Client Success often collaborate with sales, product, and support teams to deliver a seamless customer experience and drive business results.

How does a Director of Client Success typically collaborate with other departments to ensure client satisfaction?

A Director of Client Success often works closely with teams such as Sales, Product, and Support to deliver a seamless experience for clients. They act as a bridge, communicating client feedback and needs to product teams for enhancements, and partnering with sales to identify upsell or renewal opportunities. Regular cross-departmental meetings and strategic planning sessions are common, ensuring that all teams are aligned on client goals and challenges. This collaborative environment helps anticipate issues, address them proactively, and foster long-term client relationships.

What is the difference between Director Client Success vs Customer Success Manager?

AspectDirector Client SuccessCustomer Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and ensures overall client satisfaction at a strategic level.Manages individual client accounts, provides support, onboarding, and ensures client retention on a day-to-day basis.
Required CredentialsBachelor's degree, experience in client success, leadership skills, and often industry-specific certifications.Bachelor's degree, experience in customer service or success, strong communication skills.
Work EnvironmentLeadership role within a team, often in an office setting, collaborating with sales, marketing, and product teams.Client-facing role, working directly with customers, often in an office or remote setting.

The main difference between a Director Client Success and a Customer Success Manager lies in scope and responsibility. The Director focuses on strategic oversight and team management, while the Customer Success Manager handles individual client relationships. Both roles require relevant experience and industry knowledge, but the Director role involves higher-level planning and leadership.

What are the key skills and qualifications needed to thrive as a Director of Client Success, and why are they important?

To thrive as a Director of Client Success, you need strong leadership abilities, deep knowledge of customer success methodologies, and relevant experience—often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Outstanding communication, strategic thinking, and conflict resolution skills help you build relationships and drive team performance. These competencies are vital for retaining clients, increasing satisfaction, and ensuring the growth and success of both your clients and your organization.
More about Director Client Success jobs
What cities are hiring for Director Client Success jobs? Cities with the most Director Client Success job openings:
What are the most commonly searched types of Client Success jobs? The most popular types of Client Success jobs are:
What states have the most Director Client Success jobs? States with the most job openings for Director Client Success jobs include:
What job categories do people searching Director Client Success jobs look for? The top searched job categories for Director Client Success jobs are:
Director Client Success jobs near you
Infographic showing various Director Client Success job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Director, Client Success

Selerix

On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

Job Title: Director, Client Success - BenAdmin
Department: Client Success
Reports To: Vice President, Client Success
Location: Plano, TX Columbia, SC Indianapolis, IN New Orleans, LA Remote
Job Summary
The Director, Client Success - BenAdmin leads the BenAdmin Client Success function, owning retention, lifecycle delivery quality, and client satisfaction across Selerix's core BenAdmin portfolio. This role is accountable for building and developing the management layer of the BenAdmin CS team, establishing the operating systems and playbooks that make delivery scalable, and ensuring that the BenAdmin CSM team functions as the effective relationship quarterback for the full client experience, including coordination with ACA, System Configuration, Data Services, and the Benefits Support Center.
This role also plays a central part in ensuring that Diversified Services offerings - Engage adoption, FSA/HSA, and COBRA awareness - are systematically embedded in the BenAdmin client touch point framework as a growth channel for those product lines.
Key Responsibilities
  • Coach direct report managers on the practice of management, including 1:1s, feedback, accountability, performance conversations, and team development.
  • Build succession depth for all key management roles so the function is not dependent on any single manager.
  • Own the hiring standard for the function, ensuring every new hire has a structured onboarding plan with clear 30/60/90-day milestones.
  • Hold managers accountable for the performance of their teams and the quality of the management practices that produced those results.
  • Own the operating cadence of the function, including team meetings, leadership meetings, cross-functional check-ins, and performance review cycles.
  • Build processes and systems that allow the function to scale, reducing reliance on individual heroics or tribal knowledge.
  • Own the standard for BenAdmin client experience across the full lifecycle, from implementation handshake through renewal and expansion.
  • Build and maintain the BenAdmin client lifecycle playbook to reflect best-in-class delivery.
  • Own the integrity of the BenAdmin CSM quarterback model, ensuring CSMs function as the unified relationship owner for clients with multiple Selerix services.
  • Establish the standard touch point framework that ensures COBRA, FSA/HSA, and Engage are systematically introduced to BenAdmin clients.
  • Own the BenAdmin function's contribution to gross and net revenue retention, tracking and reporting performance monthly.
  • Build the renewal management standard, ensuring every manager holds their team to 120-day advance renewal preparation and accurate forecasting.
  • Identify and surface systemic expansion signals across the BenAdmin portfolio, partnering with Sales on commercial follow-up.
  • Build or evolve client health scoring for the BenAdmin portfolio, moving the function toward a systematic early warning model.
  • Coordinate with Shared Services on task routing to preserve CSM capacity for relationship and strategy work.
  • Operate as a First Team member, prioritizing the success of the broader leadership team alongside functional advocacy.
  • Build peer relationships with the Director, Client Success - ACA to ensure consistent team norms and coordinated client experiences.

Qualifications
  • 5+ years in progressively senior leadership roles, with at least 2 years leading managers or managing a multi-team function.
  • Demonstrated track record of building a high-performing CS function, not just inheriting or maintaining one.
  • Deep experience in benefits administration, HR technology, or SaaS client success, sufficient to set the quality standard and develop managers in the work.
  • Experience managing cross-functional complexity across System Configuration, Data Services, ACA, and Benefits Support Center.
  • Experience using data to manage a function and communicate function health to executive stakeholders.
  • Strong management development skills, with the ability to coach managers rather than manage individual contributors.
  • Data fluency, with comfort using metrics to diagnose problems, make decisions, and communicate with executive leadership.
  • Cross-functional credibility and the ability to build peer relationships and drive outcomes across multiple functions.
  • Executive communication skills, with the ability to distill complex functional realities clearly for VP and C-suite audiences.
  • Familiarity with ACA compliance a plus.
  • Experience with HubSpot, Monday.com, and TrakStar a plus.
  • Experience building or evolving a client health scoring model a plus.
  • Bachelor's degree or equivalent experience.

Must be eligible for US employment
We offer the following benefits:
  • Medical, Dental and Vision insurance
  • 4 weeks paid time off (PTO)
  • 9 paid holidays
  • Tuition Reimbursement
  • 401K (with match)
  • Basic Life
  • Long-Term Disability

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