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Director Client Success Jobs (NOW HIRING)

Ventra Health, Inc.

Director, Client Success

The Director, Client Success is responsible for overseeing and ensuring that Manager, Client Success maintain and develop a strong and long-term relationship with clients. This role will also include ...

New

CareMetx

Director, Client Success

Bethesda, MD · On-site

Director, Client Success POSITION SUMMARY: The Director, Client Success, reporting to the SVP, Account Management, serves as the primary strategic relationship owner for all assigned pharma ...

New

CareMetx LLC

Director, Client Success

Director, Client Success POSITION SUMMARY: The Director, Client Success, reporting to the SVP, Account Management, serves as the primary strategic relationship owner for all assigned pharma ...

New

FIS

Director, Client Success

Jacksonville, FL · On-site

What you will be doing As the Client Success Director you will lead Client Success for Community and Credit Union core banking clients, combining executive-level client engagement with hands-on ...

Blackpoint Cyber

Director, Client Success

$167K - $213K/yr

About the Role We are seeking a strategic and hands-on Director of Client Success to lead our Client Success function. This role will drive partner satisfaction, retention, and expansion by aligning ...

Unum UK

Director, Client Success

Columbia, SC · On-site

... Client Success Organization. This position may lead front line teams and/or managers who are ... Directs the day-to-day support for field services and direct support to Unum and Colonial Life ...

Unum UK

Director, Client Success

Chattanooga, TN

... Client Success Organization. This position may lead front line teams and/or managers who are ... Directs the day-to-day support for field services and direct support to Unum and Colonial Life ...

Unum Group

Director, Client Success

Columbia, SC · On-site

... Client Success Organization. This position may lead front line teams and/or managers who are ... Directs the day-to-day support for field services and direct support to Unum and Colonial Life ...

Visa

Sr Director Client Success

Austin, TX · Hybrid

As Senior Director, Regional Client Success, Delivery & Implementation, you will be accountable for successful onboarding, implementation delivery, adoption, value realization, and long-term customer ...

Visa

Sr Director Client Success

Austin, TX · On-site

As Senior Director, Regional Client Success, Delivery & Implementation, you will be accountable for successful onboarding, implementation delivery, adoption, value realization, and long-term customer ...

VELOX

Director, Client Success Operations

Boise, ID

We are looking for a Director of Client Success Operations to build and optimize the systems that drive client retention, adoption, and expansion. This is not a traditional client services leadership ...

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All JobsDirector Client Success Jobs

Director Client Success information

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$38.5K

$121.4K

$179K

How much do director client success jobs pay per year?

As of Jun 12, 2026, the average yearly pay for director client success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What does a Director of Client Success do?

A Director of Client Success is responsible for overseeing the client success team and ensuring that clients achieve their desired outcomes with a company's products or services. This role involves developing strategies to improve client satisfaction, retention, and growth, as well as managing client relationships and resolving issues proactively. Directors of Client Success often collaborate with sales, product, and support teams to deliver a seamless customer experience and drive business results.

How does a Director of Client Success typically collaborate with other departments to ensure client satisfaction?

A Director of Client Success often works closely with teams such as Sales, Product, and Support to deliver a seamless experience for clients. They act as a bridge, communicating client feedback and needs to product teams for enhancements, and partnering with sales to identify upsell or renewal opportunities. Regular cross-departmental meetings and strategic planning sessions are common, ensuring that all teams are aligned on client goals and challenges. This collaborative environment helps anticipate issues, address them proactively, and foster long-term client relationships.

What is the difference between Director Client Success vs Customer Success Manager?

AspectDirector Client SuccessCustomer Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and ensures overall client satisfaction at a strategic level.Manages individual client accounts, provides support, onboarding, and ensures client retention on a day-to-day basis.
Required CredentialsBachelor's degree, experience in client success, leadership skills, and often industry-specific certifications.Bachelor's degree, experience in customer service or success, strong communication skills.
Work EnvironmentLeadership role within a team, often in an office setting, collaborating with sales, marketing, and product teams.Client-facing role, working directly with customers, often in an office or remote setting.

The main difference between a Director Client Success and a Customer Success Manager lies in scope and responsibility. The Director focuses on strategic oversight and team management, while the Customer Success Manager handles individual client relationships. Both roles require relevant experience and industry knowledge, but the Director role involves higher-level planning and leadership.

What are the key skills and qualifications needed to thrive as a Director of Client Success, and why are they important?

To thrive as a Director of Client Success, you need strong leadership abilities, deep knowledge of customer success methodologies, and relevant experience—often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Outstanding communication, strategic thinking, and conflict resolution skills help you build relationships and drive team performance. These competencies are vital for retaining clients, increasing satisfaction, and ensuring the growth and success of both your clients and your organization.
More about Director Client Success jobs
What cities are hiring for Director Client Success jobs? Cities with the most Director Client Success job openings:
What are the most commonly searched types of Client Success jobs? The most popular types of Client Success jobs are:
What states have the most Director Client Success jobs? States with the most job openings for Director Client Success jobs include:
What job categories do people searching Director Client Success jobs look for? The top searched job categories for Director Client Success jobs are:
Director Client Success jobs near you
Infographic showing various Director Client Success job openings in the United States as of June 2026, with employment types broken down into 87% Full Time, 5% Part Time, 1% Temporary, and 7% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.
Director, Client Success

Director, Client Success

IT Solutions Consulting LLC

Kansas City, MO • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Description
About ITS:
Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.
Requirements
Job Summary:
The Director, Client Strategy leads the regional Client Strategy team, and is responsible for maximizing client expectations, satisfaction, and MRR net retention post-sale. The Director, Client Strategy is responsible for setting the regional department's strategy aimed at influencing future lifetime value through higher product and service adoption and customer satisfaction. This position is responsible for the identification of opportunities to increase the sale of products and services and reduce churn through advocacy, as well as analyzing competitor activities to assess potential threats. This leader will need to work closely with the sales and service delivery teams to align strategy and account opportunities (i.e. opportunities and risks). Additionally, as a key leader in the business and client lifecycle, the Director, Client Strategy will be responsible for motivating and engaging their team by being an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization while embodying organizational values.
Responsibilities:
  • Develop and execute the overall strategic vision and plan for the client strategy team with a focus on client retention, satisfaction, advocacy, cost-saving, and expansion.
  • Develop and execute the regional team's objectives to match the company's business KPIs and strategies and report on the team's customer environments and project statuses to make recommendations for future business planning.
  • Partner with service delivery team to continuously evaluate client lifecycle experience with IT Solutions to ensure ownership is clear, and client experience exceeds expectations.
  • Oversee the activities, including risk management, implementation strategy, and relationship management of the client strategy.
  • Ensure the expectations, timelines, and budgets of the client strategy team are met while prioritizing client retention.
  • Proactively manage client health scorecards to mitigate churn risk and communicate to the executive team as escalation situations arise.
  • Study the client's business opportunities, challenges, and growth strategies to advise on strategic integrations across technology and business processes.
  • Partner with leaders across internal departments to meet deliverables, drive processes, identify service delivery efficiencies/opportunities to optimize internal workflow and processes to minimize client attrition and drive solution, and ultimately achieve profitability goals.
  • Oversee the identification of opportunities to increase the sale of products and services and analyze competitor activities to assess threats.
  • Support the performance of client strategy team members, ensuring they understand how to provide the highest level of service and increase value for customers.
  • Review data trends to understand the future landscape and ensure effective navigation to exceed client expectations.
  • Build business value through successful strategic engagements, solution adoption, and client health assessments.
  • Possess innate understanding of the varied business models employed by clients and the ability to capture essence of a problem and drive to solution.
  • Review and track the client strategy and procurement team's business objectives to maintain positive client effective rate, identify areas for cost-savings, and present findings to internal stakeholders.
  • Partner with the VP, Client Success by evaluating current product results, identifying needs to be filled, and providing customer feedback.
  • Coaches and reviews the performance of all direct reports and ensures that all staff are guided, trained, and developed in order to maximize individual and collective performance.
  • Partners with VP, Client Success and HR in identifying top talent and executing retention efforts.

Knowledge, Skills, and Abilities:
  • Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams
  • Demonstrates professionalism and diplomacy consistently in all internal and external interactions
  • Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
  • Able to collaborate across the organization and with external stakeholders
  • Experience successfully working with senior (C-level) executives
  • Holds strong operational skills that will drive organizational efficiencies and customer satisfaction.
  • Excellent follow-through skills and the ability to anticipate and address business needs proactively.
  • Possess a strong work ethic; self-motivated with a desire to take the initiative and look for ways to improve processes and create efficiencies; have a strong sense of urgency.
  • Excellent time management and organizational skills in managing multiple priorities with overlapping tasks across multiple businesses.
  • Excellent oral and written communication skills.
  • Excellent attention to detail and time management skills with a proven track record of planning and executing multiple projects simultaneously.

Experience
Requirements/Experience:
  • Bachelors degree in a related field of study or relative experience
  • 10+ years in IT account management working for a managed service provider (MSP)
  • 8+ years' experience in a management position.
  • Experience working with NIST Framework Standards \Experience working with compliance requirements and controls such as HIPAA, PII, PHI, PCI/DSS, etc.
  • IT-related certifications such as Microsoft Certified Professional, and Information Technology Infrastructure Library (ITIL) framework.

Compensation Package
ITS offers a full benefits package, including:
  • Rich Medical and prescription plans
  • Dental & Vision
  • Paid Holidays and Flexible Paid Time Off
  • 401K/401K Roth with Safe Harbor matching
  • Stock Appreciation Rights
  • Company-paid life insurance, long-term and short-term disability insurance
  • Company-paid mental health support & financial wellness services
  • FSA for medical and dependent care
  • HSA option with compatible medical plan
  • Company-paid training, materials, and exams
  • Performance-based bonuses

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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