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Director Client Success Jobs (NOW HIRING)

Revecore Technologies

Director, Client Success

Director, Client Success The Director of Client Success will own and oversee relationships with Revecore's Revenue Integrity hospital/health system customers. The Director of Client Success is ...

Revecore

Director, Client Success

Franklin, TN · Remote

Director, Client Success The Director of Client Success will own and oversee relationships with Revecore's Revenue Integrity hospital/health system customers. The Director of Client Success is ...

Ventra Health, Inc.

Director, Client Success

The Director, Client Success is responsible for overseeing and ensuring that Manager, Client Success maintain and develop a strong and long-term relationship with clients. This role will also include ...

WellSky

Director, Client Success

Overland Park, KS

$2.5K/yr

The Director, Client Success is responsible for leading a team of client success teammates who manage clients and focus on revenue retention, referenceability, and growth. The scope of this job ...

WellSky

Director, Client Success

Overland Park, KS · On-site

The Director, Client Success is responsible for leading a team of client success teammates who manage clients and focus on revenue retention, referenceability, and growth. The scope of this job ...

Ventra Health, Inc.

Director, Client Success

The Director, Client Success is responsible for overseeing and ensuring that Manager, Client Success maintain and develop a strong and long-term relationship with clients. This role will also include ...

CareMetx

Director, Client Success

Bethesda, MD · On-site

Director, Client Success POSITION SUMMARY: The Director, Client Success, reporting to the SVP, Account Management, serves as the primary strategic relationship owner for all assigned pharma ...

CareMetx LLC

Director, Client Success

Director, Client Success POSITION SUMMARY: The Director, Client Success, reporting to the SVP, Account Management, serves as the primary strategic relationship owner for all assigned pharma ...

Dow Jones

Director, Client Success

New York, NY · On-site

The role reports directly to the Executive Director of Client Success. You Will: Strategic Client Leadership * Independently direct and supervise the post-sale client experience in designated ...

Inspiren

Director, Client Success

About the Role The Director, Client Success owns the operator relationship end-to-end. This is not a support role or a coordination role. You are the strategic partner to senior living operators ...

Superpower

Director, Client Success

San Francisco, CA · On-site

This is the founding Client Success role. It is not a relationship-management seat. It is the person who owns whether members engage, whether clients renew, and whether we can prove what we deliver.

Apply Early

Blackpoint Cyber

Director, Client Success

$167K - $213K/yr

About the Role We are seeking a strategic and hands-on Director of Client Success to lead our Client Success function. This role will drive partner satisfaction, retention, and expansion by aligning ...

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All JobsDirector Client Success Jobs

Director Client Success information

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$38.5K

$121.4K

$179K

How much do director client success jobs pay per year?

As of Jul 2, 2026, the average yearly pay for director client success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What does a Director of Client Success do?

A Director of Client Success is responsible for overseeing the client success team and ensuring that clients achieve their desired outcomes with a company's products or services. This role involves developing strategies to improve client satisfaction, retention, and growth, as well as managing client relationships and resolving issues proactively. Directors of Client Success often collaborate with sales, product, and support teams to deliver a seamless customer experience and drive business results.

How does a Director of Client Success typically collaborate with other departments to ensure client satisfaction?

A Director of Client Success often works closely with teams such as Sales, Product, and Support to deliver a seamless experience for clients. They act as a bridge, communicating client feedback and needs to product teams for enhancements, and partnering with sales to identify upsell or renewal opportunities. Regular cross-departmental meetings and strategic planning sessions are common, ensuring that all teams are aligned on client goals and challenges. This collaborative environment helps anticipate issues, address them proactively, and foster long-term client relationships.

What is the difference between Director Client Success vs Customer Success Manager?

AspectDirector Client SuccessCustomer Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and ensures overall client satisfaction at a strategic level.Manages individual client accounts, provides support, onboarding, and ensures client retention on a day-to-day basis.
Required CredentialsBachelor's degree, experience in client success, leadership skills, and often industry-specific certifications.Bachelor's degree, experience in customer service or success, strong communication skills.
Work EnvironmentLeadership role within a team, often in an office setting, collaborating with sales, marketing, and product teams.Client-facing role, working directly with customers, often in an office or remote setting.

The main difference between a Director Client Success and a Customer Success Manager lies in scope and responsibility. The Director focuses on strategic oversight and team management, while the Customer Success Manager handles individual client relationships. Both roles require relevant experience and industry knowledge, but the Director role involves higher-level planning and leadership.

What are the key skills and qualifications needed to thrive as a Director of Client Success, and why are they important?

To thrive as a Director of Client Success, you need strong leadership abilities, deep knowledge of customer success methodologies, and relevant experience—often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Outstanding communication, strategic thinking, and conflict resolution skills help you build relationships and drive team performance. These competencies are vital for retaining clients, increasing satisfaction, and ensuring the growth and success of both your clients and your organization.
More about Director Client Success jobs
What cities are hiring for Director Client Success jobs? Cities with the most Director Client Success job openings:
What are the most commonly searched types of Client Success jobs? The most popular types of Client Success jobs are:
What states have the most Director Client Success jobs? States with the most job openings for Director Client Success jobs include:
What job categories do people searching Director Client Success jobs look for? The top searched job categories for Director Client Success jobs are:
Director Client Success jobs near you
Infographic showing various Director Client Success job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 10% Part Time, 1% Temporary, and 1% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.
Director, Client Success

Director, Client Success

Revecore Technologies

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Revecore rating

8.1

Company rating: 8.1 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Ready to make a difference for hospitals while working from home? Start your next chapter at Revecore! For over 25 years, we've been at the forefront of specialized claims management, helping healthcare providers recover meaningful revenue to enhance quality patient care in their communities. We're powered by people, driven by technology, and dedicated to our clients and employees. If you're looking for a collaborative and diverse culture with a great work/life balance, look no further.
As part of our team, you'll be rewarded with:
  • Comprehensive medical, dental, vision, and life insurance benefits from the start of your employment
  • 12 paid holidays and flexible paid time off
  • 401(k) contributions
  • Employee Resource Groups that build community
  • Career growth opportunities
  • An excellent work/life balance

Location: Remote -- USA
The Role: Director, Client Success
The Director of Client Success will own and oversee relationships with Revecore's Revenue Integrity hospital/health system customers. The Director of Client Success is responsible for the client relationship from client onboarding through the life of the contract. Drawing upon the ability to manage accounts and build relationships, the Director of Client Success will be a strategic thinker who can strike the appropriate balance between the customer's needs and the company's business objectives. The Director of Client Success will develop deep relationships with executive champions and revenue cycle leadership, to assess existing workflows and make recommendations to ensure alignment with and achievement of mutual goals. This role will proactively engage in the day-to-day management of assigned accounts, including effective collaboration with internal Operations and Sales teams to drive client profitability. This role requires an experienced professional with a keen attention to detail who is articulate, credible, and data driven with a passion for building strong relationships to ensure customer success and satisfaction.
As a Director, Client Success, you will:
  • Serve as the primary point of contact for all client needs through the full client life cycle; serve as liaison on all operational items including results, findings, scope of work, service levels and account inquiries
  • Build strong, long-term relationships with customers by regular communication and efficiently resolving issues through collaboration with appropriate stakeholders
  • Prepare and present monthly reporting and quarterly executive performance reviews to ensure customer alignment and ongoing delivery of value
  • Monitor daily/weekly/monthly performance trends and analyze data to proactively engage Operations and Product teams to mitigate performance issues
  • Analyze client trends and make recommendations to adjust strategy to ensure successful achievement of objectives
  • Serve as a trusted advisor to influence appropriate service scope and effectively manage objections
  • Maintain high levels of account hygiene by ensuring contract and scope compliance, appropriate documentation and effective communication across both internal and external stakeholders to ensure alignment and transparency
  • Manage the health of each client, identifying client risk, and working with extended Revecore teams to define plans to manage clients to a healthy status
  • Collaborate with Sales, Client Engagement, Operations and Executive Leadership to promote client retention, satisfaction, and growth; ensure awareness of Client activities and drive collaboration between Sales/Client Engagement and Client Success toward account team goals
  • Responsible for Client Satisfaction in assigned book of business as measured by client satisfaction surveys, NPS, KLAS ratings, retention, referenceability and profitability
  • Promote advocacy efforts by identifying and driving opportunities for case studies and testimonials

You will be successful if you have:
  • At least 5 years in account management, professional services, operations, or sales-oriented positions within the healthcare industry (preferably serving large hospitals or hospital systems with services or software related to revenue cycle)
  • Bachelor's degree in business, healthcare administration or another healthcare-related field
  • Strong understanding of hospital revenue cycle including billing, claims processing, contracting and payer workflows
  • Proven experience building strong client relationships and growing complex relationships
  • Ability to work independently and manage multiple priorities; a self starter
  • Ability to build credibility and trust by understanding and addressing customer business needs
  • Excellent written, verbal, presentation, and phone communication skills, with the ability to adapt conversations for different audiences
  • Excellent quantitative and analytical skills
  • Strong technical skills; proficiency with business intelligence platforms, spreadsheet, and presentation tools
  • Experience with CRM tools (i.e., Salesforce)
  • Ability to travel as needed (up to 25%)

Work at Home Requirements:
  • A quiet, distraction-free environment to work from in your home.
  • A secure home internet connection with speeds >20 Mbps for downloads and >10 Mbps for uploads is required.
  • The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive.

Revecore is an equal opportunity employer that does not discriminate based on race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, age, disability status, veteran status, genetic information, or any other legally protected status.
We believe that a diverse workforce fosters innovation and creativity, enriches our culture, and enables us to better serve the needs of our clients and communities. We welcome and encourage individuals of all backgrounds, perspectives, and abilities to apply.
Must reside in the United States within one of the states listed below:
Alabama, Arkansas, Delaware, Florida, Georgia, Iowa, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maine, Michigan, Minnesota, Missouri, Mississippi, Montana, North Carolina, Nebraska, New Hampshire, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin, and West Virginia

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