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Director Client Success Jobs in Florida (NOW HIRING)

Zelis

Client Success Director

Saint Petersburg, FL · Hybrid

Lead Client Success organization setting priorities and driving accountability for results. Foster a culture of excellence and client-centricity. * Identify emerging trends and technologies to ...

Zelis

Client Success Director

Saint Petersburg, FL · On-site

Lead Client Success organization setting priorities and driving accountability for results. Foster a culture of excellence and client-centricity. * Identify emerging trends and technologies to ...

Sun Print Management

Be Seen First

Client Success Specialist

Tampa, FL · On-site

$50K - $55K/yr

Direct impact on client satisfaction, retention, and long-term success * Supportive team environment with opportunities for growth Competitive compensation and benefits Company Description Founded in ...

BNY

Director, Client Executive

Lake Mary, FL · On-site

$130K - $228K/yr

Job Title Director, Client Executive At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of ...

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All JobsClient Success JobsDirector Client Success JobsDirector Client Success Jobs in Florida

Director Client Success information

See Florida salary details

$28.8K

$90.7K

$133.8K

How much do director client success jobs pay per year?

As of Sep 1, 2026, the average yearly pay for director client success in Florida is $90,747.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,400.00 and $108,700.00 per year, depending on experience, location, and employer.

What is the difference between Director Client Success vs Customer Success Manager?

AspectDirector Client SuccessCustomer Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and ensures overall client satisfaction at a strategic level.Manages individual client accounts, provides support, onboarding, and ensures client retention on a day-to-day basis.
Required CredentialsBachelor's degree, experience in client success, leadership skills, and often industry-specific certifications.Bachelor's degree, experience in customer service or success, strong communication skills.
Work EnvironmentLeadership role within a team, often in an office setting, collaborating with sales, marketing, and product teams.Client-facing role, working directly with customers, often in an office or remote setting.

The main difference between a Director Client Success and a Customer Success Manager lies in scope and responsibility. The Director focuses on strategic oversight and team management, while the Customer Success Manager handles individual client relationships. Both roles require relevant experience and industry knowledge, but the Director role involves higher-level planning and leadership.

What are the most commonly searched types of Client Success jobs in Florida?

The most popular types of Client Success jobs in Florida are:

What are popular job titles related to Director Client Success jobs in Florida?

For Director Client Success jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Director Client Success jobs in Florida look for?

The top searched job categories for Director Client Success jobs in Florida are:

What cities in Florida are hiring for Director Client Success jobs?

Cities in Florida with the most Director Client Success job openings:

Director Client Success jobs near you
Infographic showing various Director Client Success job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $90,747 per year, or $43.6 per hour.

340B Director, Client Success

Pillr Health

Boca Raton, FL • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Job Title: 340B Director, Client Success
Location: Remote
Department: Client Success
Reports To: Division General Manager
Job Type: Full-Time, Exempt
Position Summary:
The 340B Director, Client Success directs and oversees the activities ensuring clients effectively leverage Pillr Health's products and services to achieve their business objectives. This role is responsible for developing strategies and processes that ensure client satisfaction throughout all phases of the client lifecycle, facilitates long-term relationships, and promotes client retention. The 340B Director, Client Success monitors and improves training and onboarding processes to ensure smooth product adoption and client collaboration. Utilizes data insights and feedback mechanisms to identify and understand clients' needs and challenges. Establish collaborative relationships with Sales, Product Development and other cross-functional areas to support client's needs.
Key Responsibilities:
  • Client Partnership & Strategy: Develop deep relationships with key stakeholders to understand their business objectives, challenges, and program success requirements.
  • Business Performance: Deliver measurable business value. Regularly review performance metrics with clients and recommend strategies to optimize program outcomes.
  • Account Growth & Retention: Identify opportunities for account expansion through upselling and cross-selling. Lead renewal strategies and negotiations to ensure long-term partnerships.
  • Client Advocacy: Champion the voice of the client internally, influencing product development, service enhancements, and strategic initiatives.
  • Executive Reporting: Deliver regular business reviews and strategic updates to client executives, highlighting achievements, insights, and future opportunities.
  • Leadership: Collaborate with support teams to ensure seamless delivery and continuous improvement of client experiences. Effectively lead and facilitate group discussions, coach, mentor, motivate, and engage others to align to a common goal. Identify and develop future organizational talent.

Qualifications:
  • Bachelor's degree in business, healthcare, operations, or a related field (master's degree preferred).
  • 5+ years of experience in client relationship management, account strategy, or client management in a software delivery model.
  • Proven ability to manage enterprise clients and deliver business outcomes through technology.
  • Advanced Excel skills, including V-Lookup, Pivot Tables, Charts & Graphs, Formulas, etc.
  • Ability to manage and lead effectively during times of organizational change and transformation.
  • Strong business acumen with the ability to link software capabilities to client KPIs and strategic goals.
  • Excellent communication, presentation, and negotiation skills.
  • Experience with CRM and analytics tools (e.g., Salesforce).

Preferred Attributes:
  • 340B ACE certification.
  • 2+ years of organizational leadership experience.
  • Pharmacy experience preferred.
  • Skilled in data reporting and interpretation.
  • Understanding of hospital/pharmacy systems, workflows, prescribing, and revenue cycle.
  • Willingness and ability to travel for client meetings.
  • U.S. citizenship and compliance with hospital credentialing standards.

Success Metrics:
  • Client retention and renewal rates
  • Revenue growth within existing client relationships
  • Client satisfaction improvement
  • Effective management of client risks, escalations, and client health

What We Offer:
  • Health insurance
  • Flexible Spending Account (FSA)
  • Dental and Vision insurance
  • 401(k) retirement plan
  • Paid time off

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