ZipRecruiter

Log In

1

Director Client Success Jobs in Florida (NOW HIRING)

Zelis

Client Success Director

Saint Petersburg, FL · Hybrid

Lead Client Success organization setting priorities and driving accountability for results. Foster a culture of excellence and client-centricity. * Identify emerging trends and technologies to ...

Zelis

Client Success Director

Saint Petersburg, FL · On-site

Lead Client Success organization setting priorities and driving accountability for results. Foster a culture of excellence and client-centricity. * Identify emerging trends and technologies to ...

Matador AI

Be Seen First

Client Success Manager

Gainesville, FL · On-site

$60K - $75K/yr

You will work closely with dealership General Managers, Sales Managers, BDC Directors, and ... What Success Looks Like * High client satisfaction and retention rates. * Strong platform adoption ...

FIS

Client Success Manager Senior

Jacksonville, FL

The OnDemand Client Success Manager (CSM) plays a critical role in helping clients realize value ... Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small ...

BNY

Director, Client Service Executive

Lake Mary, FL

Director, Client Service Executive At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of ...

next page

Showing results 1-20

All JobsClient Success JobsDirector Client Success JobsDirector Client Success Jobs in Florida

Director Client Success information

See Florida salary details

$28.8K

$90.7K

$133.8K

How much do director client success jobs pay per year?

As of Jul 26, 2026, the average yearly pay for director client success in Florida is $90,747.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,400.00 and $108,700.00 per year, depending on experience, location, and employer.

What does a Director of Client Success do?

A Director of Client Success is responsible for overseeing the client success team and ensuring that clients achieve their desired outcomes with a company's products or services. This role involves developing strategies to improve client satisfaction, retention, and growth, as well as managing client relationships and resolving issues proactively. Directors of Client Success often collaborate with sales, product, and support teams to deliver a seamless customer experience and drive business results.

How does a Director of Client Success typically collaborate with other departments to ensure client satisfaction?

A Director of Client Success often works closely with teams such as Sales, Product, and Support to deliver a seamless experience for clients. They act as a bridge, communicating client feedback and needs to product teams for enhancements, and partnering with sales to identify upsell or renewal opportunities. Regular cross-departmental meetings and strategic planning sessions are common, ensuring that all teams are aligned on client goals and challenges. This collaborative environment helps anticipate issues, address them proactively, and foster long-term client relationships.

What is the difference between Director Client Success vs Customer Success Manager?

AspectDirector Client SuccessCustomer Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and ensures overall client satisfaction at a strategic level.Manages individual client accounts, provides support, onboarding, and ensures client retention on a day-to-day basis.
Required CredentialsBachelor's degree, experience in client success, leadership skills, and often industry-specific certifications.Bachelor's degree, experience in customer service or success, strong communication skills.
Work EnvironmentLeadership role within a team, often in an office setting, collaborating with sales, marketing, and product teams.Client-facing role, working directly with customers, often in an office or remote setting.

The main difference between a Director Client Success and a Customer Success Manager lies in scope and responsibility. The Director focuses on strategic oversight and team management, while the Customer Success Manager handles individual client relationships. Both roles require relevant experience and industry knowledge, but the Director role involves higher-level planning and leadership.

What are the key skills and qualifications needed to thrive as a Director of Client Success, and why are they important?

To thrive as a Director of Client Success, you need strong leadership abilities, deep knowledge of customer success methodologies, and relevant experience—often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Outstanding communication, strategic thinking, and conflict resolution skills help you build relationships and drive team performance. These competencies are vital for retaining clients, increasing satisfaction, and ensuring the growth and success of both your clients and your organization.
What are the most commonly searched types of Client Success jobs in Florida? The most popular types of Client Success jobs in Florida are:
What are popular job titles related to Director Client Success jobs in Florida? For Director Client Success jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Director Client Success jobs in Florida look for? The top searched job categories for Director Client Success jobs in Florida are:
What cities in Florida are hiring for Director Client Success jobs? Cities in Florida with the most Director Client Success job openings:
Director Client Success jobs near you
Infographic showing various Director Client Success job openings in Florida as of July 2026, with employment types broken down into 100% Full Time. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $90,747 per year, or $43.6 per hour.
Client Success Director

Client Success Director

Zelis Healthcare, LLC

Saint Petersburg, FL • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

At Zelis, we Get Stuff Done. So, let's get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

This position provides strategic leadership for the client success organization across multiple regions or product lines. Responsible for defining vision, driving innovation, and ensuring client success contributes to revenue growth and customer loyalty.

What You'll Do:

  • Define and execute client success strategy across multiple regions or product lines, ensuring alignment with corporate vision and revenue goals.

  • Lead Client Success organization setting priorities and driving accountability for results. Foster a culture of excellence and client-centricity.

  • Identify emerging trends and technologies to enhance client experience. Drive adoption of innovative and automated solutions that differentiate the company in the market.

  • Represent client success in executive meetings, influencing product development, pricing strategies, and go-to-market plans based on client feedback.

  • Establish governance frameworks, policies, and standards for client success operations globally. Ensure compliance with regulatory requirements.

  • Oversee large-scale budgets, ensuring efficient resource utilization and ROI on client success initiatives.

  • Act as a subject matter expert, sharing insights and influencing strategic partners.

  • Define enterprise-wide KPIs and ensure consistent measurement and reporting across all regions.

  • Provide training, support, and development opportunities to team members to ensure high performance and engagement.

  • Conduct regular performance reviews, provide feedback, and identify opportunities for professional development.

What You'll Bring to Zelis:

  • Typically has Bach. +15 yrs.; Masters +10 yrs.; Demonstrated accomplishment internally and externally; Has followership in subject matter area; Attends company training and regional training in area of expertise. Presents own work to members of department and external consultants and external professional societies.

  • Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents.

  • Proven success in leading Client Success organizations at scale.

  • Strong financial and operational management skills.

  • Ability to drive strategic initiatives and influence executive stakeholders.

  • Experience with organizational design and change management.

  • Deep understanding of global client success operations and governance frameworks.

  • Strong strategic planning and organizational design capabilities.

  • Expertise in technology adoption and process transformation.


Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.


Location and Workplace Flexibility

Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.


While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.

Base Salary Range

$153,000.00 - $193,800.00

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.

Apply