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Client Success Manager Hybrid Jobs in Florida (NOW HIRING)

ID Plans Corp.

Client Success Manager

Tampa, FL · On-site

$75K - $85K/yr

Client Success Manager Location: Remote (U.S.) Employment Type: Full-Time Reports to: Sr. Client Success Manager Position Overview The Client Success Manager plays a critical role in supporting and ...

ID Plans

Client Success Manager

Tampa, FL · Remote

Client Success Manager Location: Tampa, Florida (Corporate Office) Employment Type: Full-Time Reports to: Sr. Client Success Manager Position Overview The Client Success Manager plays a critical role ...

eMed LLC.

Client Success Manager

Miami, FL · On-site

$70 - $90/hr

Client Success Manager Location: Miami, FL or Chicago, IL About eMed eMed is a digital health leader powered by its Empathetic AI Population Health Platform. We partner with employers, governments ...

eMed LLC

Client Success Manager

Miami, FL · On-site

Client Success Manager Location: Miami, FL or Chicago, IL About eMed eMed is a digital health leader powered by its Empathetic AI™ Population Health Platform. We partner with employers, governments ...

Recooty

Client Success Manager

West Palm Beach, FL · On-site

$65 - $95/hr

The Client Success Manager acts as the connective tissue for the account: translating strategic direction into action, tracking commitments through to closure, and surfacing issues before they become ...

New

Gartner

Client Success Manager

Fort Myers, FL · On-site +1

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure ... In our hybrid work environment, we provide the flexibility and support for you to thrive - working ...

Gartner

Client Success Manager

Fort Myers, FL · On-site

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure ... In our hybrid work environment, we provide the flexibility and support for you to thrive - working ...

Gartner

Client Success Manager

Fort Myers, FL · On-site +1

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure ... In our hybrid work environment, we provide the flexibility and support for you to thrive - working ...

Gartner

Client Success Manager

Fort Myers, FL · On-site +1

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure ... In our hybrid work environment, we provide the flexibility and support for you to thrive - working ...

Huzzle

Client Success Manager

Tampa, FL · On-site

On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager , high-impact role focused on onboarding, execution, and client relationship management. This is an operations-driven ...

Huzzle

Client Success Manager

Tampa, FL · On-site

On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager , high-impact role focused on onboarding, execution, and client relationship management. This is an operations-driven ...

Huzzle

Client Success Manager

Tampa, FL · On-site

$70 - $100/hr

On Site ( Tampa, Florida ) Job Summary We are hiring a Client Success Manager for a remote, high‑impact role focused on onboarding, execution, and client relationship management. This is an ...

Gartner, Inc.

Client Success Manager

Fort Myers, FL · On-site

$70 - $101/hr

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure ... In our hybrid work environment, we provide the flexibility and support for you to thrive -- working ...

Arrive Logistics

Client Success Manager

Tampa, FL · On-site

Who We Want As a Client Success Manager at Arrive, you will lead a team managing our highest-volume shippers. You'll leverage your industry expertise and energy to mentor, develop, and guide Client ...

New

Arrive Logistics

Client Success Manager

Tampa, FL · On-site

Who We Want As a Client Success Manager at Arrive, you will lead a team managing our highest-volume shippers. You'll leverage your industry expertise and energy to mentor, develop, and guide Client ...

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All JobsClient Success Hybrid JobsClient Success Manager Hybrid JobsClient Success Manager Hybrid Jobs in Florida

Client Success Manager Hybrid information

What does a Client Success Manager Hybrid do?

A Client Success Manager Hybrid is responsible for ensuring clients achieve their desired outcomes while using a company’s products or services. The 'hybrid' aspect means they typically work both remotely and in-office, combining virtual meetings with in-person interactions. Their main duties include onboarding new clients, building lasting relationships, addressing client concerns, and collaborating with internal teams to deliver solutions. Client Success Managers also track client satisfaction and work to maximize client retention and expansion opportunities. Their role is crucial for fostering customer loyalty and driving business growth.

What are the key skills and qualifications needed to thrive as a Client Success Manager Hybrid?

To thrive as a Client Success Manager Hybrid, you need strong relationship management, problem-solving abilities, and a background in business or account management, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, proactive mindset, and adaptability are critical soft skills for building trust and effectively addressing client needs in both remote and in-office settings. These skills ensure client satisfaction, retention, and long-term business growth in a dynamic work environment.

How does a Client Success Manager Hybrid typically balance on-site and remote work to effectively support clients and their internal team?

As a Client Success Manager Hybrid, you'll often split your time between working remotely and being on-site, depending on client needs and team meetings. This hybrid structure allows you to build strong relationships through in-person interactions while also leveraging virtual tools for regular check-ins and project updates. Successful CSMs proactively coordinate their schedules to ensure they are available for client milestones, team collaborations, and urgent issues, whether in the office or remotely. Clear communication and adaptability are key to maintaining high client satisfaction and seamless teamwork in this flexible environment.

What is the difference between Client Success Manager Hybrid vs Customer Support Specialist?

AspectClient Success Manager HybridCustomer Support Specialist
CredentialsRelevant experience, certifications in customer success or account managementBasic customer service skills, sometimes certifications in support tools
Work EnvironmentProactive client engagement, account management, strategic planningReactive support, troubleshooting, resolving customer issues
Employer & IndustryTech, SaaS, B2B servicesRetail, telecom, tech support

The Client Success Manager Hybrid focuses on proactive account management and building long-term client relationships, often requiring strategic skills and certifications. In contrast, the Customer Support Specialist primarily handles reactive customer inquiries and troubleshooting. While both roles involve customer interaction, the CSM Hybrid emphasizes retention and growth, whereas the Support Specialist centers on issue resolution.

What are popular job titles related to Client Success Manager Hybrid jobs in Florida?

For Client Success Manager Hybrid jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Client Success Manager Hybrid jobs in Florida look for?

The top searched job categories for Client Success Manager Hybrid jobs in Florida are:

What cities in Florida are hiring for Client Success Manager Hybrid jobs?

Cities in Florida with the most Client Success Manager Hybrid job openings:

Client Success Manager Hybrid jobs near you
Infographic showing various Client Success Manager Hybrid job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 84% In-person, and 16% Hybrid job distribution.

Client Success Manager

ID Plans Corp.

Tampa, FL • On-site

$75K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Key responsibilities

  • Guide clients through onboarding, implementation, and adoption processes to ensure successful product integration.

  • Provide proactive support, troubleshoot issues, and conduct training sessions to promote user engagement and satisfaction.

  • Conduct regular check-ins and Quarterly Business Reviews to assess client satisfaction and identify opportunities for account growth.

Job description

Client Success Manager
Location: Remote (U.S.)
Employment Type: Full-Time
Reports to: Sr. Client Success Manager
Position Overview
The Client Success Manager plays a critical role in supporting and retaining our clients by
ensuring they receive maximum value from our products and services. This position was created
to strengthen client relationships, enhance engagement, seek out expansion opportunities and
minimize churn.
The ideal candidate will leverage a strong background in SaaS and enterprise technology
solutions to deliver successful client onboarding, training, and ongoing support. While not a sales
role, the Client Success Manager is responsible for identifying opportunities for account growth
and ensuring clients remain fully informed and satisfied with our suite of software & services.
Key Responsibilities
Client Onboarding and Relationship Management
•
Partner with Account Executives and Account Managers to guide clients through the
implementation and adoption process.
•
Establish and maintain trusted relationships with key stakeholders within client
organizations.
•
Evaluate and understand client business goals to ensure product alignment and long-term
success.
Client Support and Retention
•
Provide proactive client support, addressing inquiries, troubleshooting issues, and
ensuring prompt resolution.
•
Host training sessions, webinars, and product demonstrations to drive user adoption and
engagement.
•
Conduct regular check-ins and Quarterly Business Reviews (QBRs) to assess client
satisfaction and performance outcomes.
•
Serve as the client advocate internally, representing their needs and feedback to cross-
functional teams.
Process Improvement and Collaboration
•
Collaborate with internal departments-including Product Managers, Sales, and
Operations-to enhance client experience and outcomes.
•
Develop educational materials and client resources to support onboarding and continued
usage.
•
Support initiatives to improve client retention, satisfaction, and Net Promoter Scores
(NPS).
Qualifications and Experience
•
Minimum of 3 years of experience in SaaS or enterprise software customer success,
account management, or client services.
•
Demonstrated proficiency with CRM systems (e.g., Salesforce, HubSpot).
•
Experience using Conversational Intelligence tools (e.g., Gong, Chorus, or SalesLoft).
•
Proven ability to communicate Return on Investment (ROI) and demonstrate value
through measurable outcomes.
•
Exceptional verbal, written, and presentation skills.
•
Strong analytical and problem-solving abilities with attention to detail.
•
Ability to collaborate effectively across teams and organizational levels.
Success Metrics
•
Achievement of client retention and satisfaction goals.
•
Increased product adoption and usage within assigned accounts.
•
Year-over-year growth in account spend.
•
NPS maintained or improved within target range.
•
Positive internal and external feedback on professionalism and collaboration.
Compensation and Benefits
•
Competitive salary
•
Comprehensive health, dental, and vision insurance
•
401(k) plan with matching contributions
•
Paid time off and flexible scheduling
•
Remote work environment with opportunities for travel as needed
Physical Requirements
•
Ability to sit or stand for extended periods (up to four hours).
•
Frequent use of computer, phone, and standard office equipment.
•
Occasional lifting or moving of materials up to 20 pounds.
•
Ability to communicate clearly and effectively with clients and colleagues.

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