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Customer Success Leader Jobs in Florida (NOW HIRING)

Worth AI

Customer Success Manager

Orlando, FL · On-site

Partner with the Customer Success leaders to identify trends across the book of business, including underwriting performance, risk outcomes, and customer usage patterns * Identify and execute on ...

Worth AI

Customer Success Manager

Orlando, FL · On-site +1

Partner with the Customer Success leaders to identify trends across the book of business, including underwriting performance, risk outcomes, and customer usage patterns * Identify and execute on ...

DHL eCommerce

Customer Success Specialist

Orlando, FL · On-site

Serve as a trusted advisor to Operations and Customer Success leadership by analyzing operational trends, recommending process improvements, and influencing business decisions affecting customer ...

Worth AI

Customer Success Manager

Orlando, FL · On-site

Partner with the Customer Success leaders to identify trends across the book of business, including underwriting performance, risk outcomes, and customer usage patterns * Identify and execute on ...

DHL eCommerce

Customer Success Specialist

Orlando, FL · On-site

Serve as a trusted advisor to Operations and Customer Success leadership by analyzing operational trends, recommending process improvements, and influencing business decisions affecting customer ...

Windward

Customer Success Manager

Tampa, FL · On-site

Customer Success Manager (CSM) We are looking for a highly motivated and mission-driven Customer ... Comfortable leading customer training sessions, workshops, and executive briefings. * Willingness ...

Right Fit Advisors

Customer Success Manager

Tampa, FL · On-site

This is about leading the customer journey, influencing strategy, and turning clients into long-term growth partners . What You'll Own * Lead onboarding, adoption, and long-term success strategy

Kaseya

Customer Success Manager

Orlando, FL · On-site

Customer Success Manager Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our ...

Captivea USA

Customer Success Manager

Orlando, FL · On-site

$15K - $25K/mo

Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the USA, France, Switzerland, Canada, Singapore, and India. We help growing and mid-market companies ...

Inspected

Customer Success Manager

Plantation, FL · On-site

The Customer Success Manager will own a defined portfolio of high-value accounts and shift our ... Own executive-level relationships independently - leading conversations on account health, adoption ...

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All JobsCustomer Success Leader JobsCustomer Success Leader Jobs in Florida

Customer Success Leader information

See Florida salary details

$24.3K

$62.1K

$104.6K

How much do customer success leader jobs pay per year?

As of Aug 27, 2026, the average yearly pay for customer success leader in Florida is $62,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $74,000.00 per year, depending on experience, location, and employer.

What is a customer success leader?

A Customer Success Leader is a professional responsible for guiding and overseeing a company's customer success team. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, which helps drive retention and growth. Customer Success Leaders develop strategies, analyze customer data, and collaborate with other departments to improve the overall customer experience. They play a key role in building long-term relationships with clients by proactively addressing their needs and challenges.

How does a customer success leader balance strategic planning with day-to-day team management?

A Customer Success Leader is responsible for both high-level strategic planning and the daily management of their team. This means setting long-term goals for customer outcomes, while also being hands-on with coaching, performance tracking, and resolving escalated client issues. Balancing these aspects often involves delegating routine tasks, leveraging data to inform strategy, and regularly communicating with both customers and internal stakeholders. The role requires strong organizational skills and the ability to pivot between big-picture thinking and immediate operational needs.

What are the key skills and qualifications needed to thrive as a customer success leader, and why are they important?

To thrive as a Customer Success Leader, you need a deep understanding of customer relationship management, strategic account planning, and proven leadership experience, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer support platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and team-building skills set standout leaders apart in this role. These abilities are crucial to driving customer retention, fostering team performance, and ensuring clients achieve desired outcomes with the company's products or services.

What is the difference between Customer Success Leader vs Customer Success Manager?

AspectCustomer Success LeaderCustomer Success Manager
ResponsibilitiesOversees customer success strategies, leads teams, and drives retention at a strategic level.Manages individual customer accounts, ensures satisfaction, and supports retention efforts.
Required CredentialsTypically requires experience in customer success, leadership skills, and industry knowledge.Requires customer success experience, communication skills, and industry familiarity.
Work EnvironmentLeadership teams, strategic planning, cross-department collaboration.Direct interaction with customers, account management, and support teams.

The Customer Success Leader focuses on strategic oversight and team leadership, while the Customer Success Manager handles day-to-day account management. Both roles require customer success experience, but the leader role emphasizes strategy and team development, whereas the manager role emphasizes direct customer interaction.

What are popular job titles related to Customer Success Leader jobs in Florida?

For Customer Success Leader jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Customer Success Leader jobs in Florida look for?

The top searched job categories for Customer Success Leader jobs in Florida are:

What cities in Florida are hiring for Customer Success Leader jobs?

Cities in Florida with the most Customer Success Leader job openings:

Customer Success Leader jobs near you
Infographic showing various Customer Success Leader job openings in Florida as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $62,073 per year, or $29.8 per hour.

Customer Success Leader

Lennox International

Fort Lauderdale, FL • On-site

$75K - $98K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Lennox International rating

7.1

Company rating: 7.1 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

343rd of 495 rated machine equipment manufacturers

Job description

Who We Are
Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.
We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC).
Benefits:
For information regarding our impressive benefits package, please visit our web site at LII Benefits. We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more! Note: benefits may vary depending on the position and are subject to change.
What Drives Success
Under direct supervision, the Customer Success Leader develops new prospects and partners with existing national account customers to drive growth in maintenance and service offerings. This role is responsible for post-sales success, strengthening customer relationships, ensuring contractual performance, and expanding services through operational excellence and customer satisfaction.
Key Responsibilities
  • Develop new prospects and engage existing national account customers to increase sales of maintenance and service solutions
  • Build, maintain, and grow key relationships with targeted existing and prospective national accounts
  • Lead and support post-sales customer engagement to ensure high satisfaction, long-term retention, and repeat business
  • Collaborate closely with Customer Experience Specialists to ensure customer needs, performance metrics, and contractual requirements are consistently met
  • Monitor customer success indicators and proactively address service gaps or risks
  • Leverage strong operational performance and customer service outcomes to expand services into new markets and customer locations not currently supported
  • Identify account expansion and growth opportunities within existing customer relationships
  • Negotiate pricing and terms of sales and service agreements in alignment with business objectives
  • Maintain accurate account documentation, engagement activity, and performance metrics within CRM systems

What We Are Looking For
  • Bachelor's degree or an equivalent combination of education and relevant experience
  • Five year sale experience
  • Expert-level relationship-building, listening, persuasion, and negotiation skills
  • Strong time management and organizational abilities
  • In-depth knowledge of sales principles, marketing strategies, product demonstrations, and sales techniques
  • Strong understanding of customer service principles, including customer needs assessment, quality standards, and satisfaction evaluation
  • Excellent written and verbal communication skills
  • Substantial industry and product knowledge
  • Proficiency in Microsoft Office applications and Customer Relationship Management (CRM) software

What We Offer
Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $75,000 - $105,000 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company's applicable plan. Employees in this role are not eligible for overtime.
Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.
Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.
Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture - which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member's contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you'll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!
Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.
We may use automated tools, including artificial intelligence, to support parts of our hiring process, such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions, please contact CandidateAccommodations@Lennox.com.

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