Customer Success Manager
Orlando, FL · On-site
Experience within MSP, IT management, cybersecurity, or SaaS industries. * Familiarity with support platforms, CRM systems, and reporting tools. * Experience conducting Executive Business Reviews ...
Customer Success Manager
Orlando, FL · On-site
Experience within MSP, IT management, cybersecurity, or SaaS industries. * Familiarity with support platforms, CRM systems, and reporting tools. * Experience conducting Executive Business Reviews ...
Customer Success Manager
Orlando, FL · On-site
About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software ... Position Summary As a Customer Success Manager within Kaseya's Elite Support organization, you will ...
Customer Success Manager
Orlando, FL · On-site
About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software ... Position Summary As a Customer Success Manager within Kaseya's Elite Support organization, you will ...
Customer Success Manager, SLED
Tampa, FL · On-site +1
... IT infrastructure, enhance cybersecurity, and improve operational efficiency. Your deep ... customer success, with a proventrack recordof managing complex sales cycles within government and ...
Customer Success Manager, SLED
Tampa, FL · On-site +1
... IT infrastructure, enhance cybersecurity, and improve operational efficiency. Your deep ... customer success, with a proventrack recordof managing complex sales cycles within government and ...
Customer Success Manager
Miami, FL · On-site
$90 - $140/hr
DescriptionThe Customer Success Manager (CSM) is a customer-facing role that drives the success of strategic customer relationships, delivering customer-centric solutions and ensuring ongoing ...
Customer Success Manager
Miami, FL · On-site
$90 - $140/hr
DescriptionThe Customer Success Manager (CSM) is a customer-facing role that drives the success of strategic customer relationships, delivering customer-centric solutions and ensuring ongoing ...
Customer Success Manager
Maitland, FL · Hybrid
Job Title Customer Success Manager External Job Title: Customer Success Manager Position: Permanent, Hybrid Location: Maitland, FL About the Business: The Customer Success Manager (CSM) is ...
Customer Success Manager
Maitland, FL · Hybrid
Job Title Customer Success Manager External Job Title: Customer Success Manager Position: Permanent, Hybrid Location: Maitland, FL About the Business: The Customer Success Manager (CSM) is ...
Established in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere ... Requirements: * 3+ years in Customer Success, Account Management, or a related post-sales role in ...
Quick apply
Established in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere ... Requirements: * 3+ years in Customer Success, Account Management, or a related post-sales role in ...
Customer Success Manager
Fort Lauderdale, FL · On-site
As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping technology, ensuring the successful implementation and adoption of our automated solutions. Key ...
Customer Success Manager
Fort Lauderdale, FL · On-site
As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping technology, ensuring the successful implementation and adoption of our automated solutions. Key ...
Customer Success Manager
Opa Locka, FL · On-site
$30 - $37/hr
As a Customer Success Manager, you will play a crucial role in ensuring our clients receive the best possible experience with our products and services. In this role, you will be responsible for ...
Quick apply
Customer Success Manager
Opa Locka, FL · On-site
$30 - $37/hr
As a Customer Success Manager, you will play a crucial role in ensuring our clients receive the best possible experience with our products and services. In this role, you will be responsible for ...
As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping technology, ensuring the successful implementation and adoption of our automated solutions. Key ...
As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping technology, ensuring the successful implementation and adoption of our automated solutions. Key ...
As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping technology, ensuring the successful implementation and adoption of our automated solutions. Key ...
Quick apply
As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping technology, ensuring the successful implementation and adoption of our automated solutions. Key ...
Customer Success Manager
Miami, FL · On-site
Description The Customer Success Manager (CSM) is a customer-facing role that drives the success of strategic customer relationships, delivering customer-centric solutions and ensuring ongoing ...
Customer Success Manager
Miami, FL · On-site
Description The Customer Success Manager (CSM) is a customer-facing role that drives the success of strategic customer relationships, delivering customer-centric solutions and ensuring ongoing ...
Customer Success Manager
Plantation, FL · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
Customer Success Manager
Plantation, FL · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
Customer Success Manager
Tampa, FL · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
Customer Success Manager
Tampa, FL · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
Customer Success Manager
Plantation, FL · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
Customer Success Manager
Plantation, FL · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
Customer Success Manager
Miami, FL · Remote
$3.5K - $7.0K/mo
Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per month, based on experience Employment Type: Full-Time ...
Customer Success Manager
Miami, FL · Remote
$3.5K - $7.0K/mo
Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American English - mandatory) Salary: $3,500-$7,000 per month, based on experience Employment Type: Full-Time ...
Customer Success Manager
Tampa, FL · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
Customer Success Manager
Tampa, FL · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
Responsibilities for the Customer Success Manager * Owns the health, satisfaction, and engagement of the assigned Customer accounts, utilizing and improving upon current methodology to deliver ...
Responsibilities for the Customer Success Manager * Owns the health, satisfaction, and engagement of the assigned Customer accounts, utilizing and improving upon current methodology to deliver ...
Customer Success Manager
Maitland, FL · On-site
The Customer Success Manager (CSM) is responsible for managing small & medium customer(s) & empowering them to unlock the most value of Amadeus solutions for higher return on their investment and ...
Customer Success Manager
Maitland, FL · On-site
The Customer Success Manager (CSM) is responsible for managing small & medium customer(s) & empowering them to unlock the most value of Amadeus solutions for higher return on their investment and ...
Customer Success Manager
Plantation, FL · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
Customer Success Manager
Plantation, FL · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
Customer Success Manager
Tampa, FL · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
Customer Success Manager
Tampa, FL · On-site
The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...
Customer Success Manager Cybersecurity information
What does a customer success manager in cybersecurity do?
A Customer Success Manager (CSM) in Cybersecurity helps clients maximize the value of cybersecurity products and services by ensuring effective onboarding, ongoing support, and proactive problem-solving. They act as a trusted advisor, guiding customers on best practices, product features, and strategies to enhance their security posture. CSMs also collaborate with technical teams to address customer concerns, promote product adoption, and contribute to customer retention and satisfaction. Ultimately, they help ensure that clients achieve their cybersecurity goals and experience a positive return on their investment.
What are the key skills and qualifications needed to thrive as a customer success manager in cybersecurity?
To thrive as a Customer Success Manager in Cybersecurity, you need a solid understanding of cybersecurity concepts, client relationship management, and typically a bachelor's degree in a related field. Familiarity with security platforms, CRM systems (like Salesforce), and certifications such as CSM or CISSP can be highly beneficial. Outstanding communication, problem-solving abilities, and a proactive approach to customer engagement are essential soft skills. These competencies ensure that clients are supported, secure, and satisfied, driving long-term retention and success in a rapidly evolving security landscape.
How does a customer success manager in cybersecurity typically collaborate with technical and sales teams to ensure client satisfaction?
As a Customer Success Manager in cybersecurity, you act as a bridge between clients, technical support, and sales teams. You regularly coordinate with technical experts to address clients’ security concerns and ensure their solutions are properly implemented. Simultaneously, you work closely with sales to identify upsell opportunities and communicate client feedback. This cross-functional collaboration is essential for delivering a seamless customer experience and driving long-term client retention.
What is the difference between Customer Success Manager Cybersecurity vs Technical Account Manager Cybersecurity?
| Aspect | Customer Success Manager Cybersecurity | Technical Account Manager Cybersecurity |
|---|---|---|
| Primary Focus | Customer retention, onboarding, and satisfaction | Technical support, issue resolution, and product optimization |
| Required Skills | Customer relationship management, communication, cybersecurity knowledge | Technical expertise, troubleshooting, cybersecurity certifications |
| Work Environment | Customer-facing, account management teams | Technical support teams, client sites, or remote |
| Certifications | Customer success or cybersecurity certifications (e.g., CCSK) | Technical cybersecurity certifications (e.g., CISSP, CEH) |
While both roles involve cybersecurity and client interaction, the Customer Success Manager Cybersecurity primarily focuses on maintaining customer relationships and ensuring satisfaction, whereas the Technical Account Manager Cybersecurity emphasizes technical support and resolving security issues. Both roles require cybersecurity knowledge but differ in their core responsibilities and skill sets.
What are popular job titles related to Customer Success Manager Cybersecurity jobs in Florida?
For Customer Success Manager Cybersecurity jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Cybersecurity jobs in Florida look for?
The top searched job categories for Customer Success Manager Cybersecurity jobs in Florida are:
What cities in Florida are hiring for Customer Success Manager Cybersecurity jobs?
Cities in Florida with the most Customer Success Manager Cybersecurity job openings:
Full-time
Re-posted 13 days ago
Job description
Position Summary
As a Customer Success Manager within Kaseya's Elite Support organization, you will serve as a strategic advisor for our most valuable partners, helping drive a proactive, high-touch support experience. This role focuses on operational excellence, service performance management, escalation coordination, and continuous improvement initiatives designed to strengthen long-term customer health and satisfaction.
You will work cross-functionally with Support, Product, Engineering, and Customer Success teams to identify trends, reduce recurring issues, improve service delivery, and enhance the overall customer experience. This is a proactive service management role focused on relationship management, analytics, and strategic engagement - not reactive ticket handling.
Key Responsibilities
- Manage a portfolio of Elite partners as the primary point of contact for service-related engagement.
- Build and maintain strong relationships with customer stakeholders and internal cross-functional teams.
- Monitor and analyze key support metrics including CSAT, CES, MTTR, backlog health, escalation trends, and overall service performance.
- Identify operational risks, recurring issues, and opportunities for continuous service improvement.
- Conduct Quarterly Business Reviews (QBRs) focused on support performance, trends, root cause analysis, and actionable recommendations.
- Translate technical support data into clear business insights and customer-facing recommendations.
- Coordinate and manage high-priority escalations to ensure timely resolution and effective communication.
- Partner with Support, Product, and Engineering teams to address systemic issues and improve service quality.
- Advocate for customers while aligning with internal operational processes and support standards.
- Recommend improvements related to product configuration, support workflows, best practices, and customer enablement.
- Contribute to the ongoing development of Elite Support processes, playbooks, and operational standards.
- Drive proactive customer engagement initiatives to improve long-term customer success and stability.
- Maintain accurate documentation, reporting, and communication regarding customer health and service trends.
- Achieve internal KPIs related to customer satisfaction, escalation reduction, service improvement, and partner engagement.
- Perform additional duties and responsibilities as assigned.
Required Qualifications
- 3+ years of experience in Technical Support, Customer Success, Technical Account Management, Service Delivery, or similar customer-facing roles.
- Experience managing enterprise or high-value customer relationships.
- Experience working cross-functionally with Support, Product, Engineering, and Operations teams.
- Strong background in SaaS, IT services, enterprise software, or cybersecurity environments.
- Experience analyzing support KPIs and operational performance metrics.
Preferred Qualifications
- Experience within MSP, IT management, cybersecurity, or SaaS industries.
- Familiarity with support platforms, CRM systems, and reporting tools.
- Experience conducting Executive Business Reviews (EBRs) or Quarterly Business Reviews (QBRs).
- ITIL, Customer Success, or Service Management certifications preferred.
- Bachelor's degree or equivalent professional experience.
- Experience driving operational process improvement and enterprise escalation management initiatives.
#IND525