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Customer Success Jobs in Florida (NOW HIRING)

Biller Genie

Manager, Customer Success

Orlando, FL · On-site

Manager, Customer Success About the Role Biller Genie is looking for a driven and empathetic Manager, Customer Success to lead our Customer Success team and own the full post-sale customer lifecycle.

Biller Genie

Manager, Customer Success

Orlando, FL · On-site

Manager, Customer Success About the Role Biller Genie is looking for a driven and empathetic Manager, Customer Success to lead our Customer Success team and own the full post-sale customer lifecycle.

StarTech.com

Customer Success Manager

FL

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

OneArc

Customer Success Engineer

Orlando, FL · On-site

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

OneArc

Customer Success Engineer

Orlando, FL · On-site

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

SubBase

Customer Success Associate

Fort Lauderdale, FL · On-site

About the role Subbase is looking for a Customer Success Associate to support our enterprise customer base. This role does not own customer relationships directly - instead, it works hand-in-hand ...

Melio

Customer Success Manager

Miami, FL · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...

Filtrous

Customer Success Manager

Saint Petersburg, FL · On-site

Customer Success Manager Drive Retention, Satisfaction, and Revenue Through Exceptional Customer Care Why This Role Matters Retention is revenue. At Filtrous, our growth depends not just on winning ...

Worth AI

Customer Success Manager

Orlando, FL

As part of our dynamic team, you will be instrumental in driving customer satisfaction and long-term success by fostering relationships and ensuring customers gain maximum value from our products.

Inspected

Customer Success Manager

Fort Lauderdale, FL · On-site

The Customer Success Manager will own a defined portfolio of high-value accounts and shift our relationship with them from reactive problem-solving to proactive partnership. Where Support reacts ...

Worth AI

Customer Success Manager

Orlando, FL · On-site +1

As part of our dynamic team, you will be instrumental in driving customer satisfaction and long-term success by fostering relationships and ensuring customers gain maximum value from our products.

Cyxtera

Customer Success Manager

Tampa, FL · Hybrid

Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...

Overproof

Overproof seeks a driven Customer Success Specialist to join our rapidly expanding team. In this role, you will support the Customer Success Manager and serve as a bridge between the Sales, Marketing ...

AJAIA

Customer Success Specialist

Fort Lauderdale, FL · On-site +1

As the Customer Success Specialist, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with ...

Amadeus

Customer Success Manager

Maitland, FL

The Customer Success Manager (CSM) is responsible for managing small & medium customer(s) & empowering them to unlock the most value of Amadeus solutions for higher return on their investment and ...

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Showing results 1-20

All JobsCustomer Success JobsCustomer Success Jobs in Florida

Customer Success information

See Florida salary details

$24.3K

$62.1K

$104.6K

How much do customer success jobs pay per year?

As of Aug 3, 2026, the average yearly pay for customer success in Florida is $62,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $74,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the job of customer success?

Customer Success professionals focus on building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They often provide onboarding, support, and proactive engagement to improve customer satisfaction and retention, using tools like CRM software. The role requires communication skills, problem-solving, and a customer-centric approach.
What are the most commonly searched types of Customer Success jobs in Florida? The most popular types of Customer Success jobs in Florida are:
What are popular job titles related to Customer Success jobs in Florida? For Customer Success jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Customer Success jobs in Florida look for? The top searched job categories for Customer Success jobs in Florida are:
What cities in Florida are hiring for Customer Success jobs? Cities in Florida with the most Customer Success job openings:
Customer Success jobs near you
Infographic showing various Customer Success job openings in Florida as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $62,073 per year, or $29.8 per hour.

Manager, Customer Success

Biller Genie

Orlando, FL • On-site

Full-time

Re-posted 21 days ago

Job description

Manager, Customer Success
About the Role
Biller Genie is looking for a driven and empathetic Manager, Customer Success to lead our Customer Success team and own the full post-sale customer lifecycle. In this role, you'll be the champion for our existing subscriber base - ensuring customers are getting maximum value from Biller Genie, identifying opportunities for growth, and building the kind of relationships that turn customers into long-term partners. You'll lead, coach, and develop a team of Customer Success professionals while working cross-functionally to deliver an exceptional customer experience.
What You'll Do
Team Leadership & Development
  • Manage, mentor, and develop a team of Customer Success Managers/Associates, fostering a high-performance and customer-first culture
  • Set clear performance expectations, conduct regular 1:1s, and support professional growth across the team
  • Build scalable processes, playbooks, and best practices that drive consistency and efficiency

Retention
  • Own gross and net revenue retention metrics across the subscriber base
  • Proactively identify at-risk accounts and work with your team to develop and execute save strategies
  • Monitor customer health scores, usage data, and engagement signals to get ahead of churn
  • Partner with Product and Support to resolve systemic issues impacting customer satisfaction

Expansion
  • Drive upsell and cross-sell opportunities by identifying subscriber needs that align with additional Biller Genie capabilities
  • Collaborate with Sales on expansion plays and warm handoffs for growth opportunities
  • Develop and execute strategies to increase product adoption and deepen customer engagement

Voice of the Customer
  • Serve as a key advocate for the customer internally, sharing feedback, trends, and insights with Product, Marketing, and Leadership
  • Track and report on key success metrics including NPS, CSAT, churn rate, expansion revenue, and team performance

What You Bring
  • 4+ years of experience in Customer Success, Account Management, or a related field, with at least 1-2 years in a people management role
  • Proven track record of hitting retention and expansion targets in a SaaS environment
  • Strong analytical mindset - comfortable working with data to identify trends and drive decisions
  • Excellent communication and relationship-building skills, with the ability to engage customers at all levels
  • Experience with CS platforms (e.g., Gainsight, ChurnZero, Totango) and CRM tools
  • A collaborative, low-ego leadership style with a genuine passion for customer outcomes

Bonus Points
  • Background in fintech, payments, or accounts receivable automation
  • Experience building or scaling a Customer Success team from the ground up

Why Biller Genie
At Biller Genie, we're on a mission to help businesses get paid faster through intelligent AR automation. You'll join a growing team, have real ownership over a critical part of the business, and work alongside people who care deeply about our customers and each other.

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