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Customer Success Jobs in Florida (NOW HIRING)

Windward

Customer Success Manager

Tampa, FL · On-site

Customer Success Manager (CSM) We are looking for a highly motivated and mission-driven Customer Success Manager (CSM) to join our U.S. Public Sector team. In this role, you will manage strategic ...

Right Fit Advisors

Customer Success Manager

Tampa, FL · On-site

Customer Success Manager (Hybrid - Tampa, FL) 2 Days - Onsite Base: $100K + 20% Bonus Do you own outcomes-not just relationships? Are you tired of being reactive instead of strategic? Want to drive ...

Kaseya

Customer Success Manager

Orlando, FL · On-site

Customer Success Manager Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our ...

Kaseya Careers

Customer Success Manager

Orlando, FL · On-site

Position Summary As a Customer Success Manager within Kaseya's Elite Support organization, you will serve as a strategic advisor for our most valuable partners, helping drive a proactive, high-touch ...

Captivea USA

Customer Success Manager

Orlando, FL · On-site

$15K - $25K/mo

Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the USA, France, Switzerland, Canada, Singapore, and India. We help growing and mid-market companies ...

OneArc

Customer Success Engineer

Orlando, FL

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

OneArc

Customer Success Engineer

Orlando, FL · On-site

As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training ...

Melio

Customer Success Manager

Miami, FL · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success ...

SubBase

Customer Success Associate

Fort Lauderdale, FL · On-site

About the role Subbase is looking for a Customer Success Associate to support our enterprise customer base. This role does not own customer relationships directly - instead, it works hand-in-hand ...

Guardz

Customer Success Manager

Miami, FL · On-site

Customer Success Manager Miami, Florida, United States Established in 2022, Guardz rapidly emerged as a noteworthy player in the cybersecurity sphere, securing $85M in funding and rallying a ...

DocuPhase

Customer Success Manager

Saint Petersburg, FL · On-site

About the Role We are seeking an accomplished Customer Success Manager with 3+ years of experience driving measurable business value for customers in B2B SaaS, preferably within the Office of Finance ...

Kaseya Careers

Customer Success Manager

Orlando, FL · On-site

Position Summary As a Customer Success Manager within Kaseya's Elite Support organization, you will serve as a strategic advisor for our most valuable partners, helping drive a proactive, high-touch ...

Worth AI

Customer Success Manager

Orlando, FL · On-site +1

As part of our dynamic team, you will be instrumental in driving customer satisfaction and long-term success by fostering relationships and ensuring customers gain maximum value from our products.

Inspected

Customer Success Manager

Plantation, FL · On-site

The Customer Success Manager will own a defined portfolio of high-value accounts and shift our relationship with them from reactive problem-solving to proactive partnership. Where Support reacts ...

SubBase

Customer Success Director

Fort Lauderdale, FL · On-site

$120 - $160/hr

About the role SubBase is looking for a Customer Success Director to own the post-sale relationship for our largest and most strategic accounts. You'll be the primary point of contact for enterprise ...

Guardz

Customer Success Manager

Miami, FL · On-site

Customer Success at Guardz is being rebuilt around AI, data, and digital-first engagement, and this role sits at the center of that shift. Playbooks are still being written and automation is actively ...

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Showing results 1-20

All JobsCustomer Success JobsCustomer Success Jobs in Florida

Customer Success information

See Florida salary details

$24.3K

$62.1K

$104.6K

How much do customer success jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer success in Florida is $62,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $74,000.00 per year, depending on experience, location, and employer.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What are the most commonly searched types of Customer Success jobs in Florida?

The most popular types of Customer Success jobs in Florida are:

What are popular job titles related to Customer Success jobs in Florida?

For Customer Success jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Customer Success jobs in Florida look for?

The top searched job categories for Customer Success jobs in Florida are:

What cities in Florida are hiring for Customer Success jobs?

Cities in Florida with the most Customer Success job openings:

Customer Success jobs near you
Infographic showing various Customer Success job openings in Florida as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $62,073 per year, or $29.8 per hour.

Customer Success Representative

Infinity Management Group

Tampa, FL • On-site

Other

Posted 8 days ago

Job description

Infinity Management Group was founded on the belief that sales should feel like a 5-star service and not just a transaction. In partnership with top-tier home improvement experts, we help educate customers on quality home improvement and construction services - all while providing our team entry points into rewarding professional pathways.


Our Customer Success Representatives serve as brand ambassadors, communicators, and community protectors. We don’t just sell solutions; we represent peace of mind. Our team prides itself on sales and account management done right, careers done better, and impact done daily.


What You’ll Be Doing

Help customers feel safe, supported, and empowered in this performance-based role. As a Customer Success Representative, you’ll turn home improvement solutions into peace of mind. You’ll work closely with clients to ensure they understand their options, feel heard, and receive top-tier service - all while growing your skills and making a genuine impact.


Your Job As A Customer Success Representative Will Involve:

  • Guiding residential customers through home improvement sales solutions with clarity and compassion, ensuring they feel secure and confident in their choices
  • Addressing questions and concerns with patience and expertise, transforming worries into reassurance
  • Developing tailored recommendations based on customer needs, lifestyle, and property specifics through a sales consultation
  • Following up proactively with customers to check on service satisfaction and offer additional support when needed
  • Collaborating closely with field technicians, service teams, and fellow Customer Success Representatives to deliver seamless customer experiences
  • Keeping detailed, accurate records of customer interactions, preferences, and service plans
  • Meeting and exceeding individual and team sales goals through genuine, needs-based selling
  • Actively participating in training and coaching sessions to enhance your product knowledge and customer engagement skills


What We Look For

The qualifications and skills we seek in a Customer Success Representative include:

  • Strong communication skills: you listen as well as you speak
  • Empathy and patience when dealing with customer concerns or fears
  • Confidence to recommend solutions and guide customers through decisions
  • Ability to multitask in a dynamic, fast-paced environment
  • Basic computer and CRM knowledge
  • Previous experience in customer service, sales, or hospitality is a plus - but not required
  • Self-motivated mindset with a genuine passion for helping people


What You’ll Enjoy

Every Customer Success Representative should benefit from:

  • Industry-leading training with mentorship and continuous learning opportunities
  • Supportive team culture where your voice is heard and valued
  • Opportunities for advancement into senior customer success or leadership roles

Apply