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Work From Home Customer Success Manager Remote Jobs in Florida

Stryker

Customer Success Manager (Remote)

Orlando, FL · Remote

$116K - $193K/yr

Work Flexibility: Remote The Customer Success Manager helps customers achieve their strategic objectives and extracts maximum value from their investment in the Stryker Vocera portfolio. They drive ...

Trivium

Customer Success Manager

Miami, FL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American ... Fully remote work with flexible schedule within Eastern Time. * Opportunity to build and lead your ...

Melio

Customer Success Manager

Miami, FL · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO ... Work collaboratively alongside relevant Melio departments to ensure the voice of the customer is ...

Amadeus

Work with clients to understand their needs and objectives, develop strategies, and collaborate ... Ensure customers are gaining full benefit from Amadeus products and identify opportunities where ...

Threshold 360

Customer Success Manager

Tampa, FL · On-site +1

Competitive Salary | + Bonus + Equity | 2-5 yrs SaaS CS | Remote THE OPPORTUNITY Threshold 360 has ... from one dashboard. It's built on our Virtual Tours platform, the industry standard trusted by ...

AJAIA

Customer Success Manager

Fort Lauderdale, FL · On-site +1

As the Customer Success Manager, you will own the customer journey after the sale ... from onboarding and product adoption to ongoing support and customer success. You will work ...

Truv

$150K - $230K/yr

Fully Remote. * Health, dental, and vision benefits. * 401(k) * Flexible time off. * Work with ... Learn from an experienced leadership team from top tech companies. * High-impact role with clear ...

Worth AI

Customer Success Manager

Orlando, FL · On-site +1

Monitor customer success metrics and develop strategies for improvement * Manage an assigned book ... Work From Home * Free Food & Snacks (for those in Orlando, FL)

Panaya

Customer Success Manager, Brazil

Miami, FL · On-site +1

Recognized by DUN's 100 as one of Israel's top Hi-Tech companies to work for in 2025, Panaya has ... The portfolio will mostly include accounts from Brazil and will require native level of Portuguese.

ITRADE STEM

Senior Customer Success Manager

Tampa, FL · On-site +1

This opportunity is located in Tampa or Naples, FL, with a chance to be remote. The ideal candidate ... from sales to implementation. * Manage the customer onboarding process, ensuring customers are ...

Meltwater

Customer Success Manager II

Miami, FL · On-site +1

$80K - $108K/yr

Begin your career as a Customer Success Manager II at Meltwater, where each day is dedicated to ... work environment that is free from discrimination and harassment. All employment decisions at ...

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

... from you! About us NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140 ... We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with ...

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Work From Home Customer Success Manager Remote information

What does a work from home customer success manager do?

A Work From Home Customer Success Manager is responsible for building and maintaining strong relationships with customers to ensure they are satisfied with a company’s products or services. Working remotely, they proactively assist customers, address concerns, and help them achieve their goals through the effective use of the product. Their duties often include onboarding new clients, providing product training, resolving issues, and acting as the main point of contact for customer inquiries. By working from home, they utilize digital communication tools to stay connected with clients and internal teams. Their ultimate goal is to drive customer retention and foster long-term loyalty.

What are the key skills and qualifications needed to thrive as a work from home customer success manager, and why are they important?

To thrive as a Work From Home Customer Success Manager, you need strong communication, problem-solving abilities, and experience with account management, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) platforms such as Salesforce or Zendesk and proficiency in virtual communication tools are typically required. Exceptional empathy, organizational skills, and the ability to work independently set top performers apart in this role. These skills ensure customers are supported effectively, driving satisfaction and retention in a remote environment.

What are some typical challenges faced by remote customer success managers, and how can they be addressed?

Remote Customer Success Managers often face challenges such as building strong client relationships without in-person meetings and maintaining clear communication across virtual channels. To overcome these, it's important to use video calls, regular check-ins, and collaborative tools to foster connection and transparency with clients and internal teams. Additionally, proactively managing your schedule and prioritizing tasks can help you stay organized and responsive, which is crucial for delivering high-quality customer support and driving customer satisfaction in a remote setting.

What is the difference between Work From Home Customer Success Manager Remote vs Work From Home Account Manager Remote?

AspectWork From Home Customer Success Manager RemoteWork From Home Account Manager Remote
CredentialsTypically requires a bachelor's degree in business, marketing, or related field; customer success certifications are a plusUsually requires a bachelor's degree; sales or account management certifications can be beneficial
Work EnvironmentRemote, collaborative with customer success teams, and client-facingRemote, focused on managing client accounts, sales, and renewals
Employer & Industry UsageCommon in SaaS, tech, and service industriesCommon in SaaS, tech, and service sectors

Both roles are remote, client-focused positions in similar industries. Customer Success Managers focus on onboarding, retention, and customer satisfaction, while Account Managers emphasize managing client accounts, renewals, and upselling. The key difference lies in their primary objectives: retention versus sales growth.

What are popular job titles related to Work From Home Customer Success Manager Remote jobs in Florida?

For Work From Home Customer Success Manager Remote jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Work From Home Customer Success Manager Remote jobs in Florida look for?

The top searched job categories for Work From Home Customer Success Manager Remote jobs in Florida are:

What cities in Florida are hiring for Work From Home Customer Success Manager Remote jobs?

Cities in Florida with the most Work From Home Customer Success Manager Remote job openings:

Work From Home Customer Success Manager Remote jobs near you
Infographic showing various Work From Home Customer Success Manager Remote job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Customer Success Manager (Remote)

Orlando, FL • Remote

Stryker
See more jobs at Strykerexternal

$116K - $193K/yr

Full-time

This job post has expired 8 days ago. Applications are no longer accepted.

Job description

Work Flexibility: Remote

The Customer Success Manager helps customers achieve their strategic objectives and extracts maximum value from their investment in the Stryker Vocera portfolio. They drive solution adoption post-deployment for defined customers, support retention and expansion of our solutions alongside account executives and serve as a customer consultant. They establish and maintain long-term relationships with client executives and champions, ensuring that activities are closely aligned with business strategy and intended success metrics. They will proactively engage with customers to develop a deep understanding of customers' business objectives and be able to identify and articulate how our solution supports the achievement of those goals, driving increased volume and breakthrough performance throughout the customer life cycle. They are responsible for understanding the 'health' of our customers, ensuring they grow into solution advocates.

What you will do:

  • Manage the relationship with designated customers by providing guidance to enhance current systems and anticipate future needs

  • Ensure prompt issue resolution, coordinate necessary resources, lead communications, document statuses, anticipate risks and opportunities

  • Understand each customer's unique goals, challenges, and requirements and identify improvement opportunities and recommend solutions

  • Track customer usage and engagement, creating and sharing regular reports on customer health and progress

  • Build expertise with the Stryker solution system design, deployment, administration as well as end user training

  • Provide guidance and advice to customers on how to maximize the value of their investments

  • Anticipate the customers' needs and propose alternate solutions to resolve technical and organizational challenges which slow the rate of expansion

  • Monitor contract renewals, identify upselling opportunities, and ensure a high renewal rate

What you need:

Required:

  • Bachelor's degree required

  • Minimum 4 years of relatable work experience required in customer success, account management or related field

  • Healthcare industry experience with knowledge of clinical operations, patient care workflows, healthcare technology, or health system organizational structures

Preferred:

  • Experience building and maintaining customer relationships through all phases of a technical system implementation lifecycle

  • Strong communication skills with the proven ability to use technology to present concepts and articulate business value and return on investment

  • Technical expertise with databases, wireless networking, mobile voice clients, system administration, and distributed systems architectures

United States of America Pay Ranges:

  • Puerto Rico: $77,700 - $129,500 USD Annual
  • USN: $89,300 - $148,800 USD Annual
  • US5: $93,800 - $156,200 USD Annual
  • US10: $98,200 - $163,700 USD Annual
  • US15: $102,700 - $171,100 USD Annual
  • US20: $107,200 - $178,600 USD Annual
  • US30: $116,100 - $193,400 USD Annual
View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 20%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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