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Customer Success Representative Jobs in Florida (NOW HIRING)

4 Over llc

Customer Success Rep I - FL plant

Miami, FL · On-site

$18 - $19/hr

The Customer Success Representative (CSR) plays a key role in delivering exceptional support and solutions within a contact center environment. This role focuses on building strong customer ...

LIFESAFE SERVICES LLC

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Inside Sales & Customer Success Representative

Jacksonville, FL · On-site

$75K - $85K/yr

Position Overview We are seeking a high-energy, consultative Inside Sales & Customer Success Representative to drive our business-to-business (B2B) national sales strategy from our Jacksonville ...

LIFESAFE SERVICES LLC

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Inside Sales & Customer Success Representative

Jacksonville, FL · On-site

$75K - $85K/yr

Position Overview We are seeking a high-energy, consultative Inside Sales & Customer Success Representative to drive our business-to-business (B2B) national sales strategy from our Jacksonville ...

LIFESAFE SERVICES LLC

Be Seen First

Inside Sales & Customer Success Representative

Jacksonville, FL · On-site

$75K - $85K/yr

Position Overview We are seeking a high-energy, consultative Inside Sales & Customer Success Representative to drive our business-to-business (B2B) national sales strategy from our Jacksonville ...

Microchip USA

Client Success Representative

Tampa, FL · On-site

Represent the company's core values of being Efficient, Dedicated, and Excellent What We're ... Excellent computer skills (Microsoft Office Suite, Emails, Internet, CRM)    Compensation ...

OneArc

Customer Success Engineer

Orlando, FL · On-site

Event Representation: Support and represent OneArc at industry exhibitions and trade shows ... Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in ...

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How much do customer success representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer success representative in Florida is $18.10, according to ZipRecruiter salary data. Most workers in this role earn between $13.27 and $18.85 per hour, depending on experience, location, and employer.

How does a customer success representative typically collaborate with other departments to resolve client issues?

Customer Success Representatives often work closely with teams such as Sales, Product, and Support to address client needs and ensure a smooth user experience. When a customer encounters a challenge, the representative may coordinate with the Support team for technical troubleshooting or escalate product feedback to the Product team for improvements. Regular cross-departmental meetings and clear communication channels are common, helping to resolve issues efficiently and keep clients satisfied. This collaborative environment is key to delivering consistent, high-quality service and building long-term customer relationships.

What are the key skills and qualifications needed to thrive as a customer success representative, and why are they important?

To thrive as a Customer Success Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk and basic data analysis skills are commonly required. Exceptional interpersonal skills, empathy, and proactive engagement set top performers apart in this role. These skills are vital for building lasting customer relationships, ensuring satisfaction, and driving customer retention and growth.

Is customer success a good career?

Customer Success Representatives focus on building relationships with clients to ensure satisfaction and retention, often requiring strong communication and problem-solving skills. The role can offer career growth into management or specialized areas, with opportunities across various industries. It is generally considered a stable and rewarding career path for those interested in client interaction and support.

What is the difference between Customer Success Representative vs Customer Support Specialist?

AspectCustomer Success RepresentativeCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and retentionReactively resolves customer issues and inquiries
Work EnvironmentOngoing relationship management, account reviewsHandling support tickets, troubleshooting
Required SkillsCommunication, relationship-building, product knowledgeTechnical troubleshooting, problem-solving
Industry UsageCommon in SaaS, tech, and subscription servicesWidespread across various industries including tech and retail

While both roles involve customer interaction, Customer Success Representatives focus on proactive engagement to foster long-term relationships, whereas Customer Support Specialists primarily address immediate technical issues. Understanding these differences helps organizations assign the right roles to improve customer satisfaction and retention.

What is a customer success representative?

Customer Success Representatives are professionals who work to ensure that customers have a positive experience with a company's products or services. Their role involves onboarding new clients, addressing customer concerns, and helping clients achieve their desired outcomes. They often serve as the main point of contact for customers, proactively identifying issues, providing solutions, and fostering long-term relationships to drive retention and satisfaction. Customer Success Representatives also gather feedback to help improve products and services.
More about Customer Success Representative jobs
What are the most commonly searched types of Customer Success Representative jobs in Florida? The most popular types of Customer Success Representative jobs in Florida are:
What are popular job titles related to Customer Success Representative jobs in Florida? For Customer Success Representative jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Customer Success Representative jobs in Florida look for? The top searched job categories for Customer Success Representative jobs in Florida are:
What cities in Florida are hiring for Customer Success Representative jobs? Cities in Florida with the most Customer Success Representative job openings:
What are popular job titles related to Customer Success Representative jobs in FL? For Customer Success Representative jobs in FL, the most frequently searched job titles are:
Customer Success Representative jobs near you
Infographic showing various Customer Success Representative job openings in Florida as of July 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $37,640 per year, or $18.1 per hour.

Customer Success Representative

SBA Communications Corporation

Boca Raton, FL • On-site

Full-time

Medical, Retirement, PTO

Re-posted yesterday

Job description

Since 1989, SBA Communications has been a pillar of the wireless industry. Today, as a publicly traded global leader and S&P 500 company, our network of over 46,000 communication sites spans 10+ countries, forming the critical infrastructure that connects millions. We are the force behind the scenes -the essential infrastructure that keeps our world connected.
We are looking for innovators to join the dynamic team that makes it all possible. In an industry that moves fast, we rely on our agility to stay ahead of the curve and deliver results. However, we never achieve it alone. Our culture is defined by a "Team First" focus, where every team member matters, and we collaborate passionately to support our customers' objectives.
We believe in shared success. At SBA, we invite every team member to think like an owner.
Financial Wellbeing:
  • Plan for your future with our Global Ownership Program (Annual RSU awards for eligible employees), a 401K with a generous company match, and an Employee Stock Purchase Plan offering company stock at a discount.

Mental Wellbeing:
  • We prioritize your health with access to a dedicated Health Concierge service.

Personal Growth & Balance:
  • Enjoy a generous Paid Time Off (PTO) package, paid holidays, and paid volunteer hours. We also fuel your ambition with tuition reimbursement, support for professional certifications, and a wellness reimbursement program.

If you're ready to make an impact with a stable industry leader, we want to hear from you.
Your Next Career Opportunity - Customer Success Representative
The Customer Success Representative (CSR) is responsible for building and maintaining strong relationships with customers and partners, ensuring seamless integration into the company's ecosystem. This role serves as the primary point of contact for clients and acts as an internal advocate to drive satisfaction, retention, and continued collaboration across Managed WiFi, Distributed Antenna Systems (DAS), and Fiber deployment services.
What You Will Do - Primary Responsibilities
  • Ensure a seamless transition and setup for services or products related to Managed WiFi, Distributed Antenna Systems (DAS), and/or Fiber deployment.
  • Coordinate onboarding activities with property owner, SBA construction teams, and Internet Service Provider (ISP) partners.
  • Develop and maintain onboarding documentation, timelines, and status reports to ensure clarity and accountability.
  • Build and sustain strong relationships with key stakeholders, partners, and customers to drive continued collaboration and satisfaction.
  • Serve as the primary point of contact and escalation for assigned customer accounts.
  • Advocate for customers internally by escalating tickets and providing oversight of ISP partner performance.
  • Conduct regular business reviews and proactive check-ins to assess satisfaction and identify growth opportunities.
  • Oversee customer agreements to ensure ongoing compliance with contractual terms and conditions.
  • Process customer-requested change orders accurately and in a timely manner.
  • Assist with Accounts Receivable (AR) collection escalation as needed to support finance operations.
  • Facilitate internal and external meetings to ensure customers are consistently updated on deployment progress.
  • Maintain project trackers and status reports to monitor milestones, timelines, and deliverables.
  • Identify and communicate risks or delays proactively to all relevant stakeholders.
  • Assist in both direct and indirect sales efforts by leveraging strategic partnerships and aligning them with business objectives.
  • Ensure customer information is accurate, current, and complete within the CRM platform.
  • Support the sales team in identifying upsell and cross-sell opportunities within existing accounts.

What You'll Need - Qualifications & Requirements
  • 3-5 years of experience in customer success, account management, or client services.
  • 3-5 years of experience in the telecommunications industry, with specific exposure to Multi-Family segment is preferred
  • Excellent verbal and written communication skills with the ability to engage effectively at all levels.
  • Strong interpersonal skills and demonstrated ability to build lasting professional relationships.
  • Proven problem-solving and conflict resolution abilities in fast-paced, customer-facing environments.
  • Proficient in CRM software (e.g., Microsoft- Dynamics 365 or equivalent platforms).
  • High attention to detail with consistent follow-through on commitments and deliverables.
  • Ability to manage multiple accounts and projects simultaneously with strong organizational skills.
  • Bachelor's degree in Business, Finance, or Marketing or relevant experience
  • Familiarity with ISP partnership management and SLA oversight.
  • Exposure to Accounts Receivable processes and basic financial reporting.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to stoop, bend, kneel or crouch.
  • Ability to stand, walk and sit.
  • Ability to reach with hands and arms
  • Visual ability correctable to 20/20.
  • Sitting up to 90% of the day.
  • Ability to respond verbally in an understandable, professional manner in person and over the telephone.
  • Manual dexterity to input data into the computer and the calculator and operate the equipment listed above.
  • Ability to lift up to 15 pounds.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Office/ Cubicle workspace.
  • Moderate noise level.

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