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Customer Satisfaction Representative Jobs (NOW HIRING)

kubota

Customer Satisfaction Representative I

Grapevine, TX · On-site

$14.75 - $20/hr

Effectively identify, assess, negotiate, and take action on customer concerns and comments to enhance customer satisfaction and loyalty. Utilize information resources to educate customers. PRINCIPAL ...

kubota

Customer Satisfaction Representative I

Grapevine, TX

$14.75 - $20/hr

Effectively identify, assess, negotiate, and take action on customer concerns and comments to enhance customer satisfaction and loyalty. Utilize information resources to educate customers. PRINCIPAL ...

Kubota

Customer Satisfaction Representative I

Grapevine, TX · On-site

$14.75 - $20/hr

Effectively identify, assess, negotiate, and take action on customer concerns and comments to enhance customer satisfaction and loyalty. Utilize information resources to educate customers. PRINCIPAL ...

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How much do customer satisfaction representative jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for customer satisfaction representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Satisfaction Representative, and why are they important?

To thrive as a Customer Satisfaction Representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic office software is typically required. Patience, empathy, and active listening are vital soft skills for handling customer concerns and fostering positive relationships. These skills ensure efficient resolution of issues, high customer retention, and overall satisfaction with the company's services.

What are Customer Satisfaction Representatives?

Customer Satisfaction Representatives are professionals who interact with customers to address their inquiries, resolve complaints, and ensure a positive customer experience. They serve as the frontline support for a company, handling questions, feedback, and issues through various channels such as phone, email, or chat. These representatives play a crucial role in maintaining customer loyalty and improving overall satisfaction by providing prompt, courteous, and effective service. Their responsibilities often include troubleshooting problems, processing returns or exchanges, and gathering feedback to help the company improve its products or services.

How does a Customer Satisfaction Representative typically collaborate with other departments to resolve customer issues?

Customer Satisfaction Representatives work closely with teams such as sales, technical support, and product management to address and resolve customer concerns efficiently. When a customer's issue falls outside their direct control, representatives coordinate with the appropriate department, ensuring clear communication and timely follow-up. This collaboration not only helps in providing accurate solutions but also improves the overall customer experience by demonstrating a unified company approach. Building strong interdepartmental relationships is key to success in this role, as it enables faster problem resolution and a better understanding of company processes.

What is the difference between Customer Satisfaction Representative vs Customer Service Associate?

AspectCustomer Satisfaction RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may prefer customer service certificationsHigh school diploma typically sufficient
Work EnvironmentCall centers, retail, online supportRetail stores, call centers, online support
Employer & Industry UsageCommon in retail, telecom, tech companiesWidespread across retail, hospitality, telecom
Search & Comparison IntentOften compared for customer interaction roles focusing on satisfactionCompared for general customer support roles

The main difference is that Customer Satisfaction Representatives focus specifically on ensuring customer happiness and resolving issues to improve satisfaction, often handling escalations. Customer Service Associates provide broader support, assisting with product inquiries, transactions, and basic issues. Both roles require strong communication skills, but the Satisfaction Representative role emphasizes customer retention and experience enhancement.

More about Customer Satisfaction Representative jobs
What cities are hiring for Customer Satisfaction Representative jobs? Cities with the most Customer Satisfaction Representative job openings:
What job categories do people searching Customer Satisfaction Representative jobs look for? The top searched job categories for Customer Satisfaction Representative jobs are:
Customer Satisfaction Representative jobs near you
Infographic showing various Customer Satisfaction Representative job openings in the United States as of May 2026, with employment types broken down into 46% Full Time, and 54% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Satisfaction Representative

Customer Satisfaction Representative

Global Healing Center LP

Houston, TX • On-site

$15.25 - $20.75/hr

Full-time

Posted 8 days ago

Job description

Description:

Customer Satisfaction Representatives are responsible for helping customers on the phone, by email, live chat, or in person with all of their product or account needs. This requires a thorough knowledge of our products and recommended protocols in order to provide timely and accurate information to incoming customer inquiries, order status and product knowledge requests.


Requirements:

Responsibilities:

  • Resolves customer concerns via phone, email, live chat, or social media;
  • Assists customers with the placement of orders, exchanges, or refunds;
  • Helps with complaints, errors, account questions, billing, cancellations, and other queries;
  • Identifies and assesses the customers’ needs to achieve satisfaction;
  • Provides accurate, valid, up-to-date and complete information about products;
  • Meets individual and CSR team satisfaction targets;
  • Provides appropriate solutions and alternatives to customers within the specified average time limits;
  • Goes the extra mile to engage and satisfy customers;
  • Greets and follows up with walk-in customers;
  • Creates and updates customer accounts;
  • Ensures proper customer satisfaction is being delivered at all times;
  • Most importantly, a practiced caring attitude that assists you to provide our valued customers with the best products and information.

Skills:

  • Minimum 2 years previous customer service experience or experience as a client service representative;
  • At least 1 year of call center experience;
  • High School Diploma or GED;
  • Effectively communicates in writing, by phone, or in person; Excellent written and verbal communication;
  • Proven track record of over-achieving goals or going above and beyond;
  • Possess a willingness to learn;
  • Customer orientated with the ability to adapt/respond to different types of customers;
  • Flexibility working on the weekends
  • Knowledge of natural health industry;
  • Actively embraces healthy living;
  • Bilingual CSR (English & Spanish) is a requirement

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