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Overnight Bilingual Customer Service Representative Jobs

florida one insurance

NY · On-site

$43 - $92/hr

Join Florida One Insurance as a Full-Time Bilingual Customer Service Representative, where you can immerse yourself in a dynamic environment that values your skills and growth. In this onsite ...

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Overnight Bilingual Customer Service Representative information

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How much do overnight bilingual customer service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for overnight bilingual customer service representative in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What is the difference between Overnight Bilingual Customer Service Representative vs Overnight Customer Service Representative?

FeatureOvernight Bilingual Customer Service RepresentativeOvernight Customer Service Representative
Language SkillsRequires fluency in two languagesRequires proficiency in one language
CredentialsOften bilingual certification or language proficiency testTypically no language certification required
Work EnvironmentCall centers, remote support, customer service departmentsSimilar environments, often in call centers or remote roles
Industry UsageCommon in companies serving diverse customer basesWidespread across various industries

The main difference is that the Overnight Bilingual Customer Service Representative must be fluent in two languages, often requiring additional certification, while the Overnight Customer Service Representative typically works in one language. Both roles operate in similar environments and serve similar industries, but bilingual skills expand the customer base they can support.

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Overnight Bilingual Customer Service Representative jobs near you

Overnight Bilingual Customer Service Representative

Alorica

El Paso, TX

$20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Alorica rating

5.4

Company rating: 5.4 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

48th of 72 rated call and contact centers

Job description

Overnight Bilingual Customer Service Representative

Location: 1440 Goodyear Dr, El Paso TX 79936  

Employment Type: Full-time, $20/HR 

Supporting: Financial Services

About Us

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Here's What the Job Really Looks Like

You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.

How You'll Make an Impact

  • Guide customers through questions, concerns, or challenges they encounter while using the product or service
  • Listen actively to understand the root of the issue and provide clear, effective solutions
  • Record detailed call information for auditing, reporting, and follow-up purposes
  • Maintain and update customer records to ensure accurate and current information
  • Identify opportunities to introduce customers to new or enhanced services that meet their needs
  • Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
What'll Set You Up for Success
Required:
  • High school diploma or GED
  • 6 months of customer service or sales experience preferred
  • Bilingual English/Spanish
  • Overnight Working Hours
For Internal Candidates:
  • Must not be on any corrective action or performance plans
  • Must have held your current position for 6 months
  • Must have relevant industry/program experience
Location Note: We're currently hiring for this position in El Paso, Texas
Why Alorica?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day.
What We Offer:
  • Health, dental, and vision coverage with HSA options
  • Paid time off
  • Flexible pay options: daily or weekly pay
  • 401(k) retirement plan
  • Leadership development programs designed to support career growth and advancement
  • Professional and personal development through open-access courses via Alorica Academy
  • Paid training and tuition reimbursement
  • Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
  • Employee assistance program for personal and professional support
  • Additional voluntary benefits to meet your individual needs
  • Monthly MLBA activities and employee engagement events
  • Monthly birthday celebrations and employee appreciation days
  • Company spirit week activities
  • Local restaurant discount partnership with Peter Piper Pizza
  • Dedicated mother's room
  • Relaxation lounge with comfortable seating and TV access
  • Alorica Cafe with fresh ready-to-go meals
Our Values
Bold - We challenge conventions and take smart risks
Relentless - We deliver results, no matter what it takes
Connected - We work as One Alorica because we're stronger together
True - We show up as our authentic selves, every single day
Ready to Join Us?
If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.
Apply Today!
Equal Opportunity Employer - Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
#AloricaJobs #CallCenter #CustomerServiceJobs #ElPaso

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