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Aetna Customer Service Representative Jobs (NOW HIRING)

HelloGov AI

Customer Service Representative

Miami, FL

$50K/yr

HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas,

HelloGov AI

Customer Service Representative

Miami, FL

$50K/yr

HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas,

CVS Health

Customer Service Representative

Hartford, CT

$17 - $31.30/hr

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who

CVS Health

Customer Service Representative

High Point, NC · On-site +1

$17 - $25.65/hr

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who

CVS Health

Customer Service Representative

Plantation, FL · On-site

$17 - $28.46/hr

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who

New

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or

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Aetna Customer Service Representative information

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How much do aetna customer service representative jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for aetna customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Does Aetna have remote jobs?

Aetna offers remote customer service representative positions that allow employees to work from home. These roles typically require strong communication skills, computer proficiency, and the ability to handle customer inquiries independently. Remote jobs at Aetna may be available on a full-time or part-time basis, depending on the position and company needs.

What does an Aetna rep do?

An Aetna Customer Service Representative assists members with questions about their health insurance plans, processes claims, and provides information on coverage options. They typically work in call centers, use customer management systems, and require good communication and problem-solving skills.

What kinds of challenges might an Aetna Customer Service Representative face on a typical day?

Aetna Customer Service Representatives often handle a wide variety of member inquiries, which can sometimes involve complex benefit questions or navigating sensitive healthcare issues. Balancing efficiency with providing thorough, empathetic assistance can be challenging, especially during peak call times or when dealing with upset members. Representatives regularly work with multiple systems to access information, requiring strong multitasking abilities and attention to detail. Despite these challenges, the role offers continuous learning and the ability to make a positive impact on members’ healthcare experiences.

Is it hard to get hired by Aetna?

Aetna Customer Service Representative positions typically require strong communication skills, customer service experience, and the ability to handle multiple tasks. The hiring process involves submitting an application, passing assessments, and sometimes participating in interviews, with competition varying based on the role and location.

What are the key skills and qualifications needed to thrive in the Aetna Customer Service Representative position, and why are they important?

To thrive as an Aetna Customer Service Representative, you need strong communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and knowledge of healthcare insurance systems are often required. Exceptional patience, active listening, and a customer-focused attitude are valuable soft skills that elevate success in this position. These skills ensure accurate information delivery, positive member experiences, and efficient resolution of service inquiries in a fast-paced environment.

What is an Aetna Customer Service Representative job?

An Aetna Customer Service Representative assists customers with inquiries about their health insurance plans, benefits, claims, and billing. They handle phone calls, emails, or chat support to resolve issues, provide accurate information, and ensure customer satisfaction. The role requires strong communication skills, problem-solving abilities, and a thorough understanding of Aetna's policies and services. Representatives may also guide members through online tools and resources to help them manage their healthcare needs efficiently.

Is Aetna remote jobs legit?

Aetna offers remote customer service representative positions that are legitimate employment opportunities. These roles typically involve handling customer inquiries via phone or online platforms and require relevant communication skills. Applicants should verify job postings directly on Aetna's official careers page to avoid scams.
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Aetna Customer Service Representative jobs near you
Infographic showing various Aetna Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 36% Locum Tenens, 22% Internship, 3% As Needed, 31% Full Time, 4% Part Time, and 4% Summer. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

HelloGov AI

Miami, FL

$50K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 13 days ago

Job description

HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration.
Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of trusted couriers.

The Role

As a Customer Service Representative, you will be responsible for delivering a premium customer experience on every call. Through direct outbound outreach, you will assist customers with their applications, address inquiries, and ensure a smooth process from start to finish. This is a high-volume, customer-centric position with around 200 calls per day. Success means upholding the highest standard of service on every interaction

Requirements

  • Conduct up to 200 outbound customer calls daily
  • Support customers through passport, visa, and registration application processes
  • Manage escalations with professionalism, resolving concerns effectively and efficiently
  • Strengthen customer retention by proactively addressing cancellation and refund requests
  • Gather and share customer feedback to help enhance services and internal processes
Qualifications
  • 1+ years of experience delivering exceptional customer service in a fast-paced environment
  • Proven de-escalation skills and ability to manage high call volume
  • Strong verbal communication and problem-solving ability
  • Experience with CRM or customer-facing tools (training provided)
  • Highly organized, punctual, and self-directed
  • Positive, team-oriented attitude with a results-driven mindset
  • Bachelor's degree preferred
  • Must be legally authorized to work in the U.S. (background check required)

Benefits

  • $50,000/year
  • Parking pass provided
  • Complimentary breakfast and snacks
  • Aetna Medical, Vision, Dental & Life Insurance
  • 10 PTO days + most federal holidays
  • Growth opportunities within a fast-scaling startup

HelloGov AI does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected under applicable law.