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Aetna Customer Service Representative Jobs (NOW HIRING)

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Customer Service Representative (csr)

Colorado Springs, CO · On-site

$20 - $25/hr

The Customer Service Representative (CSR) plays a vital role in maintaining customer satisfaction by providing timely and effective support. Working within a small team of 1-5 members, the CSR ...

New

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

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Aetna Customer Service Representative information

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How much do aetna customer service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for aetna customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Aetna Customer Service Representative?

An Aetna Customer Service Representative assists customers with inquiries about their health insurance plans, benefits, claims, and billing. They handle phone calls, emails, or chat support to resolve issues, provide accurate information, and ensure customer satisfaction. The role requires strong communication skills, problem-solving abilities, and a thorough understanding of Aetna's policies and services. Representatives may also guide members through online tools and resources to help them manage their healthcare needs efficiently.

What are the key skills and qualifications needed to thrive as an Aetna Customer Service Representative?

To thrive as an Aetna Customer Service Representative, you need strong communication, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and knowledge of healthcare insurance systems are often required. Exceptional patience, active listening, and a customer-focused attitude are valuable soft skills that elevate success in this position. These skills ensure accurate information delivery, positive member experiences, and efficient resolution of service inquiries in a fast-paced environment.

What kinds of challenges might an Aetna Customer Service Representative face on a typical day?

Aetna Customer Service Representatives often handle a wide variety of member inquiries, which can sometimes involve complex benefit questions or navigating sensitive healthcare issues. Balancing efficiency with providing thorough, empathetic assistance can be challenging, especially during peak call times or when dealing with upset members. Representatives regularly work with multiple systems to access information, requiring strong multitasking abilities and attention to detail. Despite these challenges, the role offers continuous learning and the ability to make a positive impact on members’ healthcare experiences.

Does Aetna have remote jobs?

Aetna offers remote customer service representative positions that allow employees to work from home. These roles typically require strong communication skills, computer proficiency, and the ability to handle customer inquiries independently. Remote jobs at Aetna may be available on a full-time or part-time basis, depending on the position and company needs.
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Aetna Customer Service Representative jobs near you
Infographic showing various Aetna Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (csr)

Lighthouse auto glass

Colorado Springs, CO • On-site

$20 - $25/hr

Full-time

PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

The Customer Service Representative (CSR) plays a vital role in maintaining customer satisfaction by providing timely and effective support. Working within a small team of 1-5 members, the CSR primarily communicates through phone and email to handle inquiries, resolve issues, and ensure customers have a positive experience with the company’s products and services. This role focuses on addressing common concerns related to product information, order status, technical support, and billing or payments, without any travel requirements.

Responsibilities

  • Provide prompt and accurate customer support via phone and email
  • Resolve customer issues related to product information, order status, technical support, and billing
  • Communicate effectively to manage customer inquiries and complaints
  • Maintain thorough knowledge of products and services to assist customers efficiently
  • Handle complaint escalation with professionalism and empathy
  • Keep detailed and accurate records of customer interactions and transactions

Preferred Qualifications

  • 3+ years of experience in customer service
  • Associate's Degree in Business or a related field