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Social Security Customer Service Representative Jobs

Milam Law

Customer Service Representative

Orlando, FL

$15 - $20.25/hr

Customer Service Representative We assist those who are physically or mentally unable to work, apply for Social Security disability benefits or SSI. We also handle appeals and represent them at ...

gpec

Security / Customer Service Attendee

Leland, NC

$13.75 - $18.75/hr

Inquire about customer needs and direct them to the appropriate sales or rental representative ... Load and unload equipment for repair, service, rentals, returns, or sales * Maintain yard in a neat ...

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Social Security Customer Service Representative information

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$26

How much do social security customer service representative jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for social security customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Where do 70 year olds work?

Social Security Customer Service Representatives can work in various settings such as government offices, call centers, or remote environments. Many roles require strong communication skills, familiarity with social security policies, and the ability to handle sensitive information, with flexible schedules often available for older workers.

How to get $3000 a month in Social Security?

A Social Security Customer Service Representative does not determine benefit amounts; these are based on your work history and earnings record. To receive approximately $3,000 monthly, you generally need to have earned sufficient credits and contributed to Social Security over a lengthy career, with higher lifetime earnings increasing your benefit. Claiming benefits at full retirement age or later can also maximize your monthly payout.

What are some common challenges faced by Social Security Customer Service Representatives and how can they be managed?

Social Security Customer Service Representatives often encounter high call volumes and complex inquiries from individuals seeking assistance with benefits, claims, or eligibility. Managing these challenges requires strong communication skills, patience, and the ability to quickly access and interpret relevant policies. Many representatives find it helpful to stay organized, utilize available training resources, and collaborate with their team to resolve especially difficult cases efficiently. Regular support from supervisors and ongoing training also help in keeping up with policy changes and improving service quality.

What is the difference between Social Security Customer Service Representative vs Social Security Claims Specialist?

AspectSocial Security Customer Service RepresentativeSocial Security Claims Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationBachelor's degree often preferred; specialized knowledge of claims processing
Work EnvironmentCustomer service centers, phone support, in-person officesClaims processing units, administrative offices, field offices
Employer & Industry UsageU.S. Social Security Administration, government agenciesU.S. Social Security Administration, government agencies
Common Search & ComparisonYesYes

While both roles work within the Social Security Administration, Social Security Customer Service Representatives primarily assist beneficiaries via phone or in person, providing information and answering questions. Social Security Claims Specialists focus on processing and reviewing claims, often requiring more specialized knowledge and credentials. Both roles are essential for delivering social security services but differ in responsibilities and work environment.

What are the key skills and qualifications needed to thrive as a Social Security Customer Service Representative, and why are they important?

To thrive as a Social Security Customer Service Representative, you need a solid understanding of Social Security programs, strong customer service abilities, and at least a high school diploma or equivalent. Familiarity with case management systems, government databases, and standard office software is typically required. Patience, active listening, and problem-solving skills help representatives effectively address diverse client concerns and resolve issues. These skills ensure efficient, accurate service delivery and positive experiences for individuals navigating complex Social Security processes.

What does a Social Security Customer Service Representative do?

A Social Security Customer Service Representative assists individuals with inquiries related to Social Security benefits, retirement, disability, and Medicare. They help customers understand eligibility requirements, guide them through the application process, and resolve issues regarding benefits or claims. Representatives also handle phone calls, in-person visits, and online inquiries to provide accurate information and support to the public.

How do I become a Social Security representative?

To become a Social Security Customer Service Representative, candidates typically need a high school diploma or equivalent, strong communication skills, and experience in customer service or administrative roles. The hiring process involves submitting an application through the federal employment portal, passing a written exam or assessment, and completing training provided by the Social Security Administration after selection.

How much does a Social Security customer service representative make?

A Social Security Customer Service Representative typically earns between $40,000 and $55,000 annually, depending on experience, location, and federal pay scales. The role often requires strong communication skills and familiarity with government systems, with opportunities for advancement and benefits included.
What cities are hiring for Social Security Customer Service Representative jobs? Cities with the most Social Security Customer Service Representative job openings:
What states have the most Social Security Customer Service Representative jobs? States with the most job openings for Social Security Customer Service Representative jobs include:
What job categories do people searching Social Security Customer Service Representative jobs look for? The top searched job categories for Social Security Customer Service Representative jobs are:
Social Security Customer Service Representative jobs near you
Infographic showing various Social Security Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 49% Full Time, 49% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Call Center Representative - DHA

Call Center Representative - DHA

Social Security Administration

Kansas City, MO

$15 - $19.50/hr

Other

Posted 10 days ago

Social Security Administration rating

7.9

Company rating: 7.9 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

62nd of 276 rated public sector bodies

Job description

Customer Service Representative

Customer Service Representatives work in a call center environment to provide a high level of quality service to our customers on SSA's National 800 number. Once selected for the Customer Service Representative position in SSA, you will contribute to the Agency's mission through direct service to the public. This involves receiving incoming calls through SSA's National 800 number and conducting interviews to determine the nature of the call or provide information on SSA laws, rules and regulations and Medicare Insurance Programs; obtaining information in order to determine eligibility for programs administered by SSA; and using automation tools to access and update information about claims or potential eligibility. As a Customer Service Representative, you must be knowledgeable about Social Security programs and be able to explain complex concepts to members of the public who contact the agency. If selected, you will be given extensive training to prepare you to perform the position. Customer Service Representatives provide assistance to beneficiaries and the general public in person, by telephone, or in writing; conduct interviews to determine the nature of the caller's question or issue; explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs.

Cut-Off Dates to receive applications will be used for this announcement. First Cut-Off Date: June 8, 2026 Second Cut-Off Date: June 14, 2026 Third Cut-Off Date: July 5, 2026 Fourth Cut-Off Date: August 2, 2026 Fifth Cut-Off Date: August 30, 2026 Closing Date: September 30, 2026.

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