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Customer Service

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Servicing - Customer Care Specialist

Rochester, MI · On-site

$16/hr

Excellent verbal and written communication skills. * Strong customer service, problem-solving, and conflict resolution abilities. * Excellent organizational skills with strong attention to detail.

Customer Service

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Servicing - Customer Care Specialist

Rochester, MI · On-site

$16/hr

Excellent verbal and written communication skills. * Strong customer service, problem-solving, and conflict resolution abilities. * Excellent organizational skills with strong attention to detail.

Customer Service | Full-Time

Customer Service Agent

Killeen, TX · On-site

$13.75 - $18.50/hr

If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in ... Must be customer service oriented (empathetic, responsive, patient, and conscientious) * Ability to ...

Customer Service | Full-Time

Customer Care Agent

Hinesville, GA · On-site

$14.25 - $19/hr

Customer Care Agent MCI is one of the fastest-growing tech-enabled business services companies in ... If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in ...

ARROW MIRROR & GLASS INC

Customer Service

Georgetown, TX

$14.75 - $20.25/hr

Must have excellent verbal and written communication skills. Knowledge of Excel, scheduling ... Customer service preferred but not required. Must pass a background check and drug test. Serious ...

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How much do excellent customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for excellent customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is excellent customer service?

Excellent customer service refers to consistently meeting or exceeding customers' expectations by providing prompt, friendly, and effective support. It involves actively listening to customer needs, resolving issues efficiently, and creating a positive experience that encourages loyalty. Employees who deliver excellent customer service are empathetic, responsive, and knowledgeable about the company's products or services. This level of service helps build trust, enhances the company's reputation, and often leads to repeat business.

What are the key skills and qualifications needed to thrive in an excellent customer service role?

To thrive in an Excellent Customer Service role, you need strong communication skills, problem-solving abilities, and a basic understanding of company products or services, often supported by a high school diploma or relevant experience. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and telephone or chat support tools is typically required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport and resolve issues effectively. These competencies are vital for ensuring customer satisfaction, fostering brand loyalty, and efficiently addressing client concerns.

What are some common challenges faced by professionals in excellent customer service roles, and how can they overcome them?

Professionals in Excellent Customer Service roles often encounter challenges such as managing difficult customer interactions, handling high workloads during peak periods, and maintaining consistency across various communication channels. To overcome these, it’s helpful to develop strong communication and problem-solving skills, use active listening techniques, and stay up-to-date with company policies and product knowledge. Additionally, collaborating with team members and seeking feedback can help improve service quality and reduce stress.

What is the difference between Excellent Customer Service vs Customer Support Specialist?

AspectExcellent Customer ServiceCustomer Support Specialist
Required CredentialsNone specific, often soft skills emphasizedTypically requires technical knowledge or certifications
Work EnvironmentRetail, hospitality, call centers, online platformsCall centers, tech companies, service departments
Employer & Industry UsageBroadly used across industries to describe quality interactionsSpecific role within customer service teams, more technical
Search & Comparison IntentFocus on delivering quality interactions and satisfactionFocus on resolving technical issues and providing support

Excellent Customer Service emphasizes creating positive, satisfying interactions with customers, often requiring strong communication and interpersonal skills. Customer Support Specialists focus on technical problem-solving and support, often needing specific product or service knowledge. While both roles aim to enhance customer experience, they differ in skills, environment, and responsibilities.

What are the 5 skills for excellent customer service?

Excellent customer service requires strong communication skills, active listening, problem-solving ability, patience, and empathy. These skills help representatives understand customer needs, resolve issues effectively, and build positive relationships. Training in conflict resolution and product knowledge also enhances service quality.
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What job categories do people searching Excellent Customer Service jobs look for?

The top searched job categories for Excellent Customer Service jobs are:

Excellent Customer Service jobs near you
Infographic showing various Excellent Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Servicing - Customer Care Specialist

Customer Service

Rochester, MI • On-site

$16/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 4 days ago

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Job description

Position Summary

We are seeking a customer-focused Customer Care Servicing Specialist to join our Mortgage Servicing team. In this role, you will serve as a primary point of contact for homeowners and servicing partners, providing exceptional customer service while assisting with mortgage servicing inquiries, account maintenance, and issue resolution.

The ideal candidate enjoys helping others, communicates effectively, and thrives in a fast-paced environment. Previous experience in mortgage servicing, customer service, call center operations, financial services, or banking is highly valued.


Responsibilities

  • Serve as the primary point of contact for borrowers and servicing partners regarding mortgage servicing inquiries.
  • Handle a high volume of inbound and outbound phone calls with professionalism and empathy.
  • Respond to customer emails and written inquiries in a timely manner.
  • Research and resolve customer questions related to mortgage payments, escrow accounts, loan servicing, account status, and general servicing requests.
  • Maintain accurate documentation of all customer interactions within the servicing system.
  • Generate, review, and complete assigned servicing reports.
  • Coordinate with servicing partners and internal departments to resolve account issues efficiently.
  • Cross-train in multiple areas of mortgage servicing to support departmental needs.
  • Maintain compliance with company policies, investor guidelines, and applicable federal and state mortgage servicing regulations.
  • Deliver an exceptional customer experience while meeting quality, productivity, and service-level expectations.


Required Qualifications

  • High school diploma or equivalent.
  • 1+ year of experience in customer service, call center operations, mortgage servicing, banking, financial services, or a related field.
  • Experience handling a high volume of inbound and outbound customer calls.
  • Excellent verbal and written communication skills.
  • Strong customer service, problem-solving, and conflict resolution abilities.
  • Excellent organizational skills with strong attention to detail.
  • Intermediate to advanced Microsoft Excel skills, including formulas, VLOOKUPs, and PivotTables.
  • Proficiency with Microsoft Office (Excel, Word, Outlook).
  • Ability to multitask, prioritize work, and adapt in a fast-paced environment.
  • Self-motivated with a positive attitude and strong work ethic.
  • Full-time, onsite attendance.


Preferred Qualifications

  • Experience in mortgage servicing or mortgage operations.
  • Familiarity with mortgage servicing platforms such as MSP (ICE Mortgage Technology/Black Knight) or similar systems.
  • Knowledge of escrow, mortgage payments, loan servicing, default servicing, or customer account maintenance.
  • Bilingual (English/Spanish) preferred.


Benefits

We offer a comprehensive benefits package to support your health, financial well-being, and professional growth, including:

  • Competitive salary
  • Medical, dental, and vision insurance
  • Company-paid life insurance
  • 401(k) with employer matching
  • Paid time off and paid holidays
  • Paid training and career development
  • Employee Assistance Program (EAP)
  • Wellness initiatives
  • Career advancement opportunities


Why Join Our Team?

We're committed to delivering outstanding service to homeowners while creating a collaborative and supportive work environment for our employees. If you're passionate about helping customers, enjoy solving problems, and want to build a career in the mortgage servicing industry, we'd love to hear from you.


Equal Opportunity Employer

We are an Equal Opportunity Employer committed to fostering an inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.


Disclaimer

The duties and responsibilities described above are intended to describe the general nature of the work performed and are not intended to be an exhaustive list of responsibilities or qualifications. Responsibilities may change based on business needs. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Employment is at will unless otherwise governed by applicable law.


Search Keywords

Customer Care Specialist • Mortgage Servicing • Mortgage Customer Service • Customer Service Representative • Call Center Representative • Mortgage Operations • Loan Servicing • Escrow • Mortgage Payments • Banking • Financial Services • Borrower Support • Account Maintenance • MSP • ICE Mortgage Technology • Black Knight • Microsoft Excel • Customer Support • Mortgage Industry • Mortgage Servicing Specialist