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Benefits Customer Service Representative Jobs (NOW HIRING)

A-Line Staffing Solutions

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Benefits Customer Service Representative

San Diego, CA · On-site

$18.50/hr

Benefits Customer Service Rep Details: * Location: MUST live within 2 hours of San Diego CA 92108 * * On-site 1st day before going remote | Late August start date * Payrate: $18.50/hr * Required ...

A-Line Staffing Solutions

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Benefits Customer Service Representative

Chula Vista, CA · On-site

$18.50/hr

Full time Benefits Customer Service Representative openings in the San Diego, CA area with a major company! Starting ASAP!! Apply now to Chris Meyer with A-Line! PAY RATE: $18.50 per hour HOURS : 8hr ...

iShare Inc

Finance - Benefits CSR

Miami, FL · Remote

Initial contract 6 Months. 24 *7 operation, 8 hours shifts to be assigned on a rolling basis The Benefit Disbursement Customer Service Representative is responsible for providing exceptional service ...

Speedway LLC

Customer Service Representative

Plainfield, IL · On-site

$3.2K/wk

The Customer Service Representative embodies & exhibits the principles of Consistent Exceptional ... Benefits: * Customer Service Bonus Potential of up to 7% of Pay * Retirement Savings Plan • Up to ...

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Benefits Customer Service Representative information

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How much do benefits customer service representative jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for benefits customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges Benefits Customer Service Representatives face, and how can they be managed?

Benefits Customer Service Representatives often encounter challenges such as handling high call volumes, navigating complex benefits plans, and addressing sensitive inquiries from members. To manage these challenges, effective time management, strong communication skills, and a thorough understanding of benefits policies are essential. Many organizations provide comprehensive training and access to knowledge bases, which help representatives confidently assist customers and resolve issues efficiently. Collaboration with team members and supervisors also plays a key role in finding solutions to unique or escalated cases.

What are the key skills and qualifications needed to thrive as a Benefits Customer Service Representative, and why are they important?

To thrive as a Benefits Customer Service Representative, you need strong knowledge of employee benefits programs, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, benefits administration platforms, and call center systems is common. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve their concerns. These competencies are crucial for ensuring accurate benefits support, fostering customer satisfaction, and maintaining compliance with organizational policies.

What is a Benefits Customer Service Representative?

A Benefits Customer Service Representative is a professional who assists employees or plan members with questions and concerns about their benefits, such as health insurance, retirement plans, and other employee perks. They handle incoming calls, emails, or chats, providing information about coverage, claim status, enrollment, and eligibility. Their primary goal is to ensure customers understand their benefits and resolve any issues efficiently. These representatives often work for insurance companies, third-party administrators, or large organizations with dedicated HR services.
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What cities are hiring for Benefits Customer Service Representative jobs? Cities with the most Benefits Customer Service Representative job openings:
What states have the most Benefits Customer Service Representative jobs? States with the most job openings for Benefits Customer Service Representative jobs include:
What job categories do people searching Benefits Customer Service Representative jobs look for? The top searched job categories for Benefits Customer Service Representative jobs are:
Benefits Customer Service Representative jobs near you
Infographic showing various Benefits Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Benefits Customer Service Representative

Benefits Customer Service Representative

A-Line Staffing Solutions

San Diego, CA • On-site

$18.50/hr

Full-time

Medical, Dental, Vision, Life

This job post has expired today. Applications are no longer accepted.

Job description

A-Line staffing is hiring for a Remote Benefits Customer Service (Call Center) Representative in Richardson!

If interested in the Remote Benefits Customer Service (Call Center) role APPLY NOW!!


Benefits Customer Service Rep Details:

  • Location: MUST live within 2 hours of San Diego CA 92108
    • On-site 1st day before going remote | Late August start date
  • Payrate: $18.50/hr
  • Required Availability: Mon-Fri only, hours vary, 8-hour shift between 6a-6p | some OT required
    • 32 to 40 hours per week during training
    • OT hours may run as late as 8p

Benefits Customer Service Rep Highlights:

  • This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
  • Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance
  • A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Benefits Customer Service Rep Responsibilities:

  • Quickly build rapport and respond to speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful accurate timely manner
  • Consistently meeting commitments via phone email and instant message
  • Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
  • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
  • Demonstrate knowledge understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
  • Maintain and document complete and accurate call and case notes in English in a professional manner

Benefits Customer Service Rep Requirements:

  • Verifiable High School Diploma or GED is required
  • Attendance mandatory for first 90 days
  • Call center experience required
  • Strong computer skills required
  • Strong problem-solving skills required
  • Must have a private/quite workspace with internet connection
  • MUST live within live within 2 hours of San Diego CA 92108
  • MUST be available for afterhours OT

Remote Work Requirements:

  • Must reside within the United States - within 2 hours of San Diego CA 92108
  • Dedicated, distraction-free work environment
  • High-speed, hardwired internet connection required (Wi-Fi, satellite, cellular, or dial-up connections are not acceptable)
  • Ability to use employer-provided computer and tech equipment

If interested Remote Benefits Customer Service (Call Center) role apply now!!

Brittney Blackman

Outbound Calls, Claims, CSR, Call Center, Inbound Calls, Customer Service Representative, Healthcare, Inbound, Outbound, Benefits, Medical Terminology, Patients, Healthcare Call Center, Calling, Medical Benefits, Health Services, Provider Services, Patient Services, Medical CSR, HIPAA, Confidential Data, Customer Services, Translation, Compliance, Build Rapport

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About A-Line Staffing Solutions

Sourced by ZipRecruiter

A-Line Staffing Solutions is an established full-service recruiting and staffing provider that operates in the industry of human resources and recruitment. Based in Utica, Michigan, A-Line Staffing Solutions has been committed to its mission of providing innovative and effective workforce solutions since its foundation. The company specializes in providing high-quality staffing solutions for a range of disciplines, including Information Technology, Professional, Administrative, Healthcare, and more. A-Line prides itself on its ability to offer comprehensive and tailored staffing solutions in line with the varying needs of different businesses, which has played a crucial role in the company's growth and success.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Utica, MI, US

Year founded

2004

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