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Benefits Customer Service Representative Jobs (NOW HIRING)

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

We offer our loyal team competitive compensation, great benefits, and a supportive work environment ... A DAY IN THE LIFE OF A CSR / Customer Service Rep Your primary goal is to ensure ultimate ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

We offer our loyal team competitive compensation, great benefits, and a supportive work environment ... A DAY IN THE LIFE OF A CSR / Customer Service Rep Your primary goal is to ensure ultimate ...

Domino's

Customer Service Representative (CSR)

Peterborough, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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Benefits Customer Service Representative information

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How much do benefits customer service representative jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for benefits customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the 5 benefits of customer service?

Working as a Benefits Customer Service Representative offers benefits such as developing strong communication and problem-solving skills, gaining experience in benefits programs and healthcare systems, and building customer relationship management expertise. These roles often provide opportunities for career advancement and skill development in a supportive environment. Additionally, they may include benefits like flexible schedules and training programs to enhance job performance.

What are some common challenges Benefits Customer Service Representatives face, and how can they be managed?

Benefits Customer Service Representatives often encounter challenges such as handling high call volumes, navigating complex benefits plans, and addressing sensitive inquiries from members. To manage these challenges, effective time management, strong communication skills, and a thorough understanding of benefits policies are essential. Many organizations provide comprehensive training and access to knowledge bases, which help representatives confidently assist customers and resolve issues efficiently. Collaboration with team members and supervisors also plays a key role in finding solutions to unique or escalated cases.

What are the key skills and qualifications needed to thrive as a Benefits Customer Service Representative, and why are they important?

To thrive as a Benefits Customer Service Representative, you need strong knowledge of employee benefits programs, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, benefits administration platforms, and call center systems is common. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve their concerns. These competencies are crucial for ensuring accurate benefits support, fostering customer satisfaction, and maintaining compliance with organizational policies.

What is a Benefits Customer Service Representative?

A Benefits Customer Service Representative is a professional who assists employees or plan members with questions and concerns about their benefits, such as health insurance, retirement plans, and other employee perks. They handle incoming calls, emails, or chats, providing information about coverage, claim status, enrollment, and eligibility. Their primary goal is to ensure customers understand their benefits and resolve any issues efficiently. These representatives often work for insurance companies, third-party administrators, or large organizations with dedicated HR services.

What's the highest paying customer service job?

Benefits Customer Service Representatives typically earn competitive salaries, but higher-paying customer service roles include positions like Customer Service Managers, Technical Support Managers, or roles in specialized industries such as finance or technology. These roles often require leadership skills, industry knowledge, and sometimes certifications, and can offer higher compensation than entry-level positions.

Is CSR a good entry level position?

A Benefits Customer Service Representative (CSR) role is often considered a good entry-level position because it requires minimal prior experience and provides training in customer service skills, benefits administration, and communication. It can serve as a stepping stone to more advanced roles in human resources, benefits management, or customer support, often involving standard office hours and basic computer skills. However, the job may involve repetitive tasks and handling difficult customers, which should be considered by job seekers.

What are the benefits of working as a customer service representative?

Working as a Benefits Customer Service Representative offers opportunities to develop communication and problem-solving skills, as well as experience with benefits programs and customer interaction. The role often provides a stable schedule, potential for advancement, and the chance to work in a supportive team environment.
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What states have the most Benefits Customer Service Representative jobs? States with the most job openings for Benefits Customer Service Representative jobs include:
What job categories do people searching Benefits Customer Service Representative jobs look for? The top searched job categories for Benefits Customer Service Representative jobs are:
Benefits Customer Service Representative jobs near you
Infographic showing various Benefits Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 39% Full Time, 42% Part Time, 18% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Benefits Customer Service Representative

Benefits Customer Service Representative

A-Line Staffing Solutions LLC

Buffalo, NY • Remote

$16.50/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 21 days ago

Job description

A-Line staffing is hiring for a Remote Benefits Customer Service (Call Center) Representative in Buffalo! If interested in the Remote Benefits Customer Service (Call Center) role APPLY NOW!! Benefits Customer Service Rep Details: Location: MUST live within 2 hours of Buffalo New York 14204 On-site 1st day before going remote | Late Summer start, date TBD Payrate: $16.50/hr to start - 18/hr after 30-days Required Availability: Mon-Fri only, hours vary, 8-hour shift between 8a-11p | some OT required 32 to 40 hours per week during training OT hours may run as late as 11p Benefits Customer Service Rep Highlights: This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates Benefits Customer Service Rep Responsibilities: Quickly build rapport and respond to speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful accurate timely manner Consistently meeting commitments via phone email and instant message Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism and diplomacy during difficult calls Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements Demonstrate knowledge understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information Maintain and document complete and accurate call and case notes in English in a professional manner Benefits Customer Service Rep Requirements: Verifiable High School Diploma or GED is required Attendance mandatory for first 90 days Call center experience required Strong computer skills required Strong problem-solving skills required Must have a private/quite workspace with internet connection MUST live within live within 2 hours of Buffalo New York 14204 MUST be available for afterhours OT Remote Work Requirements: Must reside within the United States - within 2 hours of Buffalo New York 14204 Dedicated, distraction-free work environment High-speed, hardwired internet connection required (Wi-Fi, satellite, cellular, or dial-up connections are not acceptable) Ability to use employer-provided computer and tech equipment If interested Remote Benefits Customer Service (Call Center) role apply now!!

Brittney Blackman | bblackman@alinestaffing.com Outbound Calls, Claims, CSR, Call Center, Inbound Calls, Customer Service Representative, Healthcare, Inbound, Outbound, Benefits, Medical Terminology, Patients, Healthcare Call Center, Calling, Medical Benefits, Health Services, Provider Services, Patient Services, Medical CSR, HIPAA, Spanish Speaking, French Speaking, English Speaking, Bilingual, Confidential Data, Customer Services, Translation, Compliance, Build R

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About A-Line Staffing Solutions

Sourced by ZipRecruiter

A-Line Staffing Solutions is an established full-service recruiting and staffing provider that operates in the industry of human resources and recruitment. Based in Utica, Michigan, A-Line Staffing Solutions has been committed to its mission of providing innovative and effective workforce solutions since its foundation. The company specializes in providing high-quality staffing solutions for a range of disciplines, including Information Technology, Professional, Administrative, Healthcare, and more. A-Line prides itself on its ability to offer comprehensive and tailored staffing solutions in line with the varying needs of different businesses, which has played a crucial role in the company's growth and success.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Utica, MI, US

Year founded

2004

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