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Benefits Customer Service Representative Jobs (NOW HIRING)

iShare, Inc.

Finance - Benefits CSR

$16.50 - $22.25/hr

Initial contract 6 Months 24 *7 operation, 8 hours shifts to be assigned on a rolling basis The Benefit Disbursement Customer Service Representative is responsible for providing exceptional service ...

iShare Inc

Finance - Benefits CSR

Miami, FL · Remote

Initial contract 6 Months. 24 *7 operation, 8 hours shifts to be assigned on a rolling basis The Benefit Disbursement Customer Service Representative is responsible for providing exceptional service ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

CSR / Customer Service Rep Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / ... We offer our loyal team competitive compensation, great benefits, and a supportive work environment ...

Fix Auto

Customer Service Representative (CSR)

Oceanside, CA · On-site

$17 - $23/hr

Working as a CSR has many benefits including training and experience on overall administrative functions leading to other career growth opportunities. Customer Service Rep Responsibilities * Greeting ...

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Benefits Customer Service Representative information

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How much do benefits customer service representative jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for benefits customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a benefits customer service representative?

A Benefits Customer Service Representative is a professional who assists employees or plan members with questions and concerns about their benefits, such as health insurance, retirement plans, and other employee perks. They handle incoming calls, emails, or chats, providing information about coverage, claim status, enrollment, and eligibility. Their primary goal is to ensure customers understand their benefits and resolve any issues efficiently. These representatives often work for insurance companies, third-party administrators, or large organizations with dedicated HR services.

What are some common challenges benefits customer service representatives face, and how can they be managed?

Benefits Customer Service Representatives often encounter challenges such as handling high call volumes, navigating complex benefits plans, and addressing sensitive inquiries from members. To manage these challenges, effective time management, strong communication skills, and a thorough understanding of benefits policies are essential. Many organizations provide comprehensive training and access to knowledge bases, which help representatives confidently assist customers and resolve issues efficiently. Collaboration with team members and supervisors also plays a key role in finding solutions to unique or escalated cases.

What are the key skills and qualifications needed to thrive as a benefits customer service representative, and why are they important?

To thrive as a Benefits Customer Service Representative, you need strong knowledge of employee benefits programs, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, benefits administration platforms, and call center systems is common. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve their concerns. These competencies are crucial for ensuring accurate benefits support, fostering customer satisfaction, and maintaining compliance with organizational policies.

What are the benefits of working as a benefits customer service representative?

Working as a benefits customer service representative offers benefits such as gaining experience in the healthcare or insurance industry, developing communication and problem-solving skills, and often includes competitive pay, flexible schedules, and employee benefits like health insurance and paid time off. The role provides opportunities for career advancement and skill development in customer service and benefits administration.
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Benefits Customer Service Representative jobs near you
Infographic showing various Benefits Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, and 5% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Benefits Customer Service Representative

A-Line Staffing Solutions

Buffalo, NY • On-site

$18/hr

Other

Medical, Retirement

Posted 14 days ago

Job description

Location: Buffalo, NY (Must be local) Work Setup: Remote after initial onboarding/training; Day 1 is onsite to pick up equipment and confirm setup. You may also be asked to come onsite for meetings/projects as needed. Pay $18.00/hr starting Pay increase after ~30 days (increase is scheduled for the first Monday after 30 days, per the job notes) Schedule Monday–Friday (no weekends) Must be flexible to work an 8-hour shift within a broader window (typically 8:00 AM – 11:00 PM) Busy season: 40 hours/week + overtime as needed Off-season: hours may fluctuate (about 32–40/week) based on client need About the Role As a Benefits Customer Service Representative, you’ll support members through benefit enrollment and updates to health and/or pension plans. You’ll spend most of your day assisting members by phone, with opportunities to support via chat/message center/email as you gain experience. This role is ideal for someone who enjoys helping people, communicating clearly, and working in a structured service environment.
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About A-Line Staffing Solutions

Sourced by ZipRecruiter

A-Line Staffing Solutions is an established full-service recruiting and staffing provider that operates in the industry of human resources and recruitment. Based in Utica, Michigan, A-Line Staffing Solutions has been committed to its mission of providing innovative and effective workforce solutions since its foundation. The company specializes in providing high-quality staffing solutions for a range of disciplines, including Information Technology, Professional, Administrative, Healthcare, and more. A-Line prides itself on its ability to offer comprehensive and tailored staffing solutions in line with the varying needs of different businesses, which has played a crucial role in the company's growth and success.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Utica, MI, US

Year founded

2004

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