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Benefits Customer Service Representative Jobs (NOW HIRING)

AJC Search Associates, Ltd.

$17.50 - $23.75/hr

Prestigious Regional Broker's growth creates the need for a Customer Service Rep with 2 plus years of Employee Benefits experience, excellent Excel and interpersonal skills to handle their largest ...

AJC Search Associates, Ltd.

Regional Employee Benefits Consulting Firm's rapid growth creates the need for an Employee Benefits professional with claims and customer service experience. Ground floor opportunity to account ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

We offer our loyal team competitive compensation, great benefits, and a supportive work environment ... A DAY IN THE LIFE OF A CSR / Customer Service Rep Your primary goal is to ensure ultimate ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Plus 57

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Customer Service Representative CSR

Dallas, TX · On-site

$18 - $20/hr

We are seeking a Tier I Customer Service Representative to join our team immediatley! You will be responsible for helping customers by providing product and service information and answering customer ...

Domino's

Customer Service Representative (CSR)

Middlebury, VT · On-site

$16.75 - $22.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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How much do benefits customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for benefits customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Benefits Customer Service Representative, and why are they important?

To thrive as a Benefits Customer Service Representative, you need strong knowledge of employee benefits programs, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, benefits administration platforms, and call center systems is common. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve their concerns. These competencies are crucial for ensuring accurate benefits support, fostering customer satisfaction, and maintaining compliance with organizational policies.

What are some common challenges Benefits Customer Service Representatives face, and how can they be managed?

Benefits Customer Service Representatives often encounter challenges such as handling high call volumes, navigating complex benefits plans, and addressing sensitive inquiries from members. To manage these challenges, effective time management, strong communication skills, and a thorough understanding of benefits policies are essential. Many organizations provide comprehensive training and access to knowledge bases, which help representatives confidently assist customers and resolve issues efficiently. Collaboration with team members and supervisors also plays a key role in finding solutions to unique or escalated cases.

What is a Benefits Customer Service Representative?

A Benefits Customer Service Representative is a professional who assists employees or plan members with questions and concerns about their benefits, such as health insurance, retirement plans, and other employee perks. They handle incoming calls, emails, or chats, providing information about coverage, claim status, enrollment, and eligibility. Their primary goal is to ensure customers understand their benefits and resolve any issues efficiently. These representatives often work for insurance companies, third-party administrators, or large organizations with dedicated HR services.
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Benefits Customer Service Representative jobs near you
Remote Benefits Customer Service Representative

Remote Benefits Customer Service Representative

A-Line Staffing Solutions LLC

San Diego, CA • Remote

$17/hr

Other

Medical, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

A-Line staffing is hiring for a Remote Benefits Customer Service Representative in San Diego, CA If interested APPLY NOW for IMMEDIATE consideration. Benefits Customer Service Representative Details · Location: MUST live within 2 hours of San Diego, CA 92108 – on site 1st day before going remote · Required to come in for meetings or major projects · Payrate: $17/hr+ - depending on bilingual status · Required Availability: Mon-Fri only, hours vary 6a-6p, 32 to 40 hours per week, possible OT. Might need to be available from 5:30a-8p Benefits Customer Service Representative Job Description · Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message · Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls.

· Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements · Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon · Read and understand clients plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and to anticipate the future needs of the member Benefits Customer Service Representative Requirements · Must have High School Diploma or GED · Looking for any various experience, preferably in Customer Service or Call Center · Looking for English Speaking candidates or Bilingual in Spanish or French (Paid .75 Cents more if Bilingual, Fully Fluent in Spanish or French) Please click to apply now! Austin Faris or an A-Line Team Member will reach out to you as soon as possible! Email your resume to afaris@alinestaffing.com .

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About A-Line Staffing Solutions

Sourced by ZipRecruiter

A-Line Staffing Solutions is an established full-service recruiting and staffing provider that operates in the industry of human resources and recruitment. Based in Utica, Michigan, A-Line Staffing Solutions has been committed to its mission of providing innovative and effective workforce solutions since its foundation. The company specializes in providing high-quality staffing solutions for a range of disciplines, including Information Technology, Professional, Administrative, Healthcare, and more. A-Line prides itself on its ability to offer comprehensive and tailored staffing solutions in line with the varying needs of different businesses, which has played a crucial role in the company's growth and success.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Utica, MI, US

Year founded

2004

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