ZipRecruiter

Log In

1

Benefits Customer Service Representative Jobs (NOW HIRING)

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

We offer our loyal team competitive compensation, great benefits, and a supportive work environment ... A DAY IN THE LIFE OF A CSR / Customer Service Rep Your primary goal is to ensure ultimate ...

Fix Auto

Customer Service Representative (CSR)

Oceanside, CA · On-site

$17 - $23/hr

Working as a CSR has many benefits including training and experience on overall administrative functions leading to other career growth opportunities. Customer Service Rep Responsibilities * Greeting ...

Domino's

Customer Service Representative (CSR)

Springfield, VT · On-site

$16 - $21.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Lee, MA · On-site

$17.25 - $23.50/hr

Customer Service Representative (CSR) Customer Service Representative: 50 West Central Street, Lee MA 01238 The Customer Service Representative will WOW the customer by making sure they have a ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

next page

Showing results 1-20

All JobsBenefits Customer Service Representative Jobs

Benefits Customer Service Representative information

See salary details

$9

$18

$26

How much do benefits customer service representative jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for benefits customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges benefits customer service representatives face, and how can they be managed?

Benefits Customer Service Representatives often encounter challenges such as handling high call volumes, navigating complex benefits plans, and addressing sensitive inquiries from members. To manage these challenges, effective time management, strong communication skills, and a thorough understanding of benefits policies are essential. Many organizations provide comprehensive training and access to knowledge bases, which help representatives confidently assist customers and resolve issues efficiently. Collaboration with team members and supervisors also plays a key role in finding solutions to unique or escalated cases.

What are the key skills and qualifications needed to thrive as a benefits customer service representative, and why are they important?

To thrive as a Benefits Customer Service Representative, you need strong knowledge of employee benefits programs, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, benefits administration platforms, and call center systems is common. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve their concerns. These competencies are crucial for ensuring accurate benefits support, fostering customer satisfaction, and maintaining compliance with organizational policies.

What is a benefits customer service representative?

A Benefits Customer Service Representative is a professional who assists employees or plan members with questions and concerns about their benefits, such as health insurance, retirement plans, and other employee perks. They handle incoming calls, emails, or chats, providing information about coverage, claim status, enrollment, and eligibility. Their primary goal is to ensure customers understand their benefits and resolve any issues efficiently. These representatives often work for insurance companies, third-party administrators, or large organizations with dedicated HR services.
More about Benefits Customer Service Representative jobs
What cities are hiring for Benefits Customer Service Representative jobs? Cities with the most Benefits Customer Service Representative job openings:
What states have the most Benefits Customer Service Representative jobs? States with the most job openings for Benefits Customer Service Representative jobs include:
What job categories do people searching Benefits Customer Service Representative jobs look for? The top searched job categories for Benefits Customer Service Representative jobs are:
Benefits Customer Service Representative jobs near you
Infographic showing various Benefits Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Employee Benefits Customer Service Representative

Burkhart Insurance

Vincennes, IN • On-site

$13.75 - $18.75/hr

Full-time

Medical, Dental, Vision, Life

Posted 25 days ago

Job description

As an Employee Benefits Customer Service Representative, you will support clients with their employee benefits programs, assist with day-to-day service needs, and help provide a positive experience throughout the policy lifecycle. This position is ideal for someone who enjoys building relationships, solving problems, and working in a fast-paced, team-oriented environment.


Responsibilities

  • Build and maintain strong relationships with clients by providing responsive and professional customer service.
  • Support sales agents by collecting client information, assembling necessary documentation, and submitting data to insurance carriers for new business and renewal quotations.
  • Assist clients with employee benefits inquiries, including health, dental, vision, life, disability, and voluntary benefit programs.
  • Support new business, renewals, and account maintenance by preparing paperwork, processing changes, and coordinating with insurance carriers.
  • Respond to client requests and questions in a timely manner.
  • Maintain accurate client records and documentation within agency management systems.
  • Communicate benefit plan information and enrollment materials to clients as needed.
  • Stay informed regarding carrier updates, industry trends, regulations, products, and technology to enhance knowledge and performance.
  • Participate in ongoing training and professional development opportunities.


Qualifications

  • Excellent customer service skills.
  • Strong organizational and analytical abilities.
  • Strong written and verbal communication skills.
  • Detail-oriented with the ability to manage multiple priorities and deadlines.
  • Proficiency in Microsoft Excel or Power BI.
  • Insurance industry or employee benefits or PBM experience preferred but not required.


This position is based in our Vincennes, Indiana office.