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Export Customer Service Representative Jobs (NOW HIRING)

MILLWRIGHT LLC

Export Customer Service

Hillside, NJ · On-site

$1.0K/wk

Export Documentation (AES, Bookings, Shipping Instructions) * Communicate customer expectations to dispatch and operation team to provide exceptional customer service The ideal candidate has ...

The Dixon Group

Export Customer Support

Chestertown, MD · On-site

$18 - $23/hr

Export Customer Support Location: 1 Dixon Square, Chestertown, MD 21620 Work Hours: 8:00 AM to 5:00 ... Strong customer service mindset with a positive, professional attitude * Effective written ...

VWR, part of Avantor

Export Customer Care Specialist

Sparks, NV · On-site

$17.50 - $23/hr

Executes digital follow-up campaigns and engages prospects through self-service tools, guiding them ... Proactively interacts with sales representatives to ensure regular communication on pricing, enable ...

Ontic

Customer Service Representative

Chatsworth, CA · On-site

$28 - $36/hr

Customer Service Representative We are a fast-paced business with ambitious growth plans; so if you ... Review all exports for compliance in accordance with EAR and ITAR regulations. Main Qualifications ...

The Timken Company

$14.75 - $20.25/hr

The Customer Service Representative ("CSR") works closely with customers to provide quotations ... US Citizens, Green Card holders, Asylees or others eligible to receive US export license ...

Timken

Customer Service Representative

Traverse City, MI · On-site

$16 - $21.75/hr

The Customer Service Representative ("CSR") works closely with customers to provide quotations ... US Citizens, Green Card holders, Asylees or others eligible to receive US export license ...

Timken

$14.75 - $20.25/hr

The Customer Service Representative ("CSR") works closely with customers to provide quotations ... US Citizens, Green Card holders, Asylees or others eligible to receive US export license ...

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How much do export customer service representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for export customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an export customer service representative?

Export Customer Service Representatives are professionals who manage customer interactions and logistics for goods being shipped internationally. Their responsibilities include processing export orders, coordinating with freight forwarders and customs, ensuring compliance with international shipping regulations, and resolving customer queries related to export shipments. They serve as the primary point of contact between the company and overseas clients, helping to ensure smooth and timely delivery of products. Effective communication, organizational skills, and knowledge of export documentation are essential in this role.

What are the key skills and qualifications needed to thrive as an export customer service representative?

To thrive as an Export Customer Service Representative, you need strong knowledge of international shipping processes, export documentation, and customer service principles, often supported by a business or logistics-related degree. Familiarity with ERP systems, shipping software, and international trade compliance tools is commonly required. Excellent communication, problem-solving abilities, and attention to detail help build lasting client relationships and resolve issues efficiently. These skills ensure smooth export operations, compliance with regulations, and high customer satisfaction in a global market.

How does an export customer service representative typically collaborate with logistics teams to ensure timely shipments?

Export Customer Service Representatives work closely with logistics teams to coordinate and monitor international shipments. They communicate shipping requirements, track order progress, and resolve any customs or transportation issues that may arise. Regular collaboration ensures that customer expectations are met and that any delays or documentation concerns are addressed promptly. This teamwork is essential for maintaining smooth export operations and high customer satisfaction.

What is the difference between Export Customer Service Representative vs International Sales Coordinator?

AspectExport Customer Service RepresentativeInternational Sales Coordinator
CredentialsCustomer service experience, basic export knowledgeSales experience, export/import understanding
Work EnvironmentCustomer support, order processingSales support, client communication
Employer & IndustryLogistics, manufacturing, trading companiesExport/import firms, trading companies
Search & ComparisonOften compared for export support rolesRelated but more sales-focused

The Export Customer Service Representative primarily handles customer inquiries, order processing, and support related to exports. In contrast, the International Sales Coordinator focuses on sales activities, client relationships, and expanding export markets. While both roles require export knowledge, the customer service role emphasizes support functions, whereas the sales coordinator is more involved in business development and sales strategies.

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Export Customer Service Representative jobs near you
Infographic showing various Export Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Export Customer Service Representative

MSC Mediterranean Shipping Company SA

Chicago, IL • On-site

$16.50 - $22.50/hr

Full-time

Re-posted 18 days ago

Job description

Job summary 

Provides comprehensive assistance to clients, addressing inquiries and concerns regarding their shipments while delivering exceptional customer service to ensure client satisfaction. Maintains meticulous records of customer interactions to uphold data integrity for management reports and consistently meets productivity and service level standards. 

Essential functions 

  • Communicates effectively with clients via phone and email to troubleshoot and solve problems while cultivating positive relationships. 

  • Collaborates with team members and departments to optimize task execution, meet deadlines, and observe corporate guidelines for addressing customer inquiries; works with departments to amend and fix any discrepancies.  

  • Escalates unique or complex issues to the appropriate supervisor for resolution when necessary. 

  • Handles booking processes in the internal system based on client requirements, updates information accordingly, and coordinates all export shipment activities following MSC procedures; Assists clients in troubleshooting and problem solving regarding the bookings assigned. 

  • Maintains close communication with carriers and other agencies involved to facilitate seamless coordination and provide regular updates on shipment status. 

  • Updates records for reports as required by management, contributing to informed decision-making. 

  • Anticipates potential problems and demonstrates problem-solving skills to address unforeseen issues, going the extra mile to enhance the customer's experience. 

  • Presence required onsite 5 days per week 

  • Performs other duties as assigned. 

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