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Export Customer Service Representative Jobs (NOW HIRING)

Employbridge

Sea Export Customer Service

Detroit, MI · On-site

$24.04/hr

Sea Export Customer Service Position Summary The Sea Export Customer Service / Sea Logistics Customer Care Specialist plays a key role in managing export shipments and delivering superior customer ...

MILLWRIGHT LLC

Export Customer Service

Hillside, NJ · On-site

$1.0K/wk

Export Documentation (AES, Bookings, Shipping Instructions) * Communicate customer expectations to dispatch and operation team to provide exceptional customer service The ideal candidate has ...

Apply Early

MILLWRIGHT LLC

Import Export Customer Service

Hillside, NJ · On-site

$1.1K/wk

Export Documentation (AES, Bookings, Shipping Instructions) * Communicate customer expectations to dispatch and operation team to provide exceptional customer service The ideal candidate has ...

Apply Early

CaroTrans

Export Customer Service Specialist

Irving, TX · On-site

$16.25 - $21.50/hr

... Service role . You'll learn our global logistics operations from the ground up, gaining hands-on ... Managing export cargo movements * Building strong relationships with customers and internal teams ...

DHL

Customer Service Rep - Export

Edison, NJ · On-site

$50K - $65K/yr

Customer Service Rep - Export Location: Edison, New Jersey and Baltimore, Maryland Job Purpose : As a Customer Service Rep - Export at Hillebrand Gori, you will play a role in providing day-to-day ...

Scan-Group

Ocean Export LCL Coordinator

Atlanta, GA · On-site

$21.25 - $28.25/hr

Minimum 1-3 years' experience in LCL ocean export customer service and/or operations is required, preferably from a NVOCC background, but a candidate with VOCC or freight forwarder experience will ...

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Export Customer Service Representative information

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How much do export customer service representative jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for export customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does an Export Customer Service Representative typically collaborate with logistics teams to ensure timely shipments?

Export Customer Service Representatives work closely with logistics teams to coordinate and monitor international shipments. They communicate shipping requirements, track order progress, and resolve any customs or transportation issues that may arise. Regular collaboration ensures that customer expectations are met and that any delays or documentation concerns are addressed promptly. This teamwork is essential for maintaining smooth export operations and high customer satisfaction.

What is the highest paying job in customer service?

In customer service, roles such as Customer Service Manager, Client Services Director, or Customer Experience Executive tend to have the highest salaries, often exceeding $70,000 annually. These positions typically require strong leadership skills, industry knowledge, and experience managing teams or complex client relationships.

What are the key skills and qualifications needed to thrive as an Export Customer Service Representative, and why are they important?

To thrive as an Export Customer Service Representative, you need strong knowledge of international shipping processes, export documentation, and customer service principles, often supported by a business or logistics-related degree. Familiarity with ERP systems, shipping software, and international trade compliance tools is commonly required. Excellent communication, problem-solving abilities, and attention to detail help build lasting client relationships and resolve issues efficiently. These skills ensure smooth export operations, compliance with regulations, and high customer satisfaction in a global market.

What is the difference between Export Customer Service Representative vs International Sales Coordinator?

AspectExport Customer Service RepresentativeInternational Sales Coordinator
CredentialsCustomer service experience, basic export knowledgeSales experience, export/import understanding
Work EnvironmentCustomer support, order processingSales support, client communication
Employer & IndustryLogistics, manufacturing, trading companiesExport/import firms, trading companies
Search & ComparisonOften compared for export support rolesRelated but more sales-focused

The Export Customer Service Representative primarily handles customer inquiries, order processing, and support related to exports. In contrast, the International Sales Coordinator focuses on sales activities, client relationships, and expanding export markets. While both roles require export knowledge, the customer service role emphasizes support functions, whereas the sales coordinator is more involved in business development and sales strategies.

What is the role of an export agent?

An export agent is responsible for coordinating the shipment of goods to international markets, ensuring compliance with export regulations, preparing necessary documentation, and communicating with clients and logistics providers. They often use export management software and require knowledge of customs procedures and international trade laws.

What is export customer service job description?

An export customer service representative handles communication with international clients, processes export orders, and ensures compliance with shipping regulations. They coordinate with logistics, provide product information, and resolve issues related to export transactions, often using CRM and ERP systems. Strong communication skills and knowledge of export documentation are essential for this role.

What are Export Customer Service Representatives?

Export Customer Service Representatives are professionals who manage customer interactions and logistics for goods being shipped internationally. Their responsibilities include processing export orders, coordinating with freight forwarders and customs, ensuring compliance with international shipping regulations, and resolving customer queries related to export shipments. They serve as the primary point of contact between the company and overseas clients, helping to ensure smooth and timely delivery of products. Effective communication, organizational skills, and knowledge of export documentation are essential in this role.

How do I get into the import export field?

To become an Export Customer Service Representative, gaining knowledge of international trade regulations, customs procedures, and logistics is essential. Relevant skills include communication, problem-solving, and familiarity with export documentation and software. Entry often requires a high school diploma or equivalent, with some roles preferring post-secondary education or certifications in supply chain management.
More about Export Customer Service Representative jobs
What job categories do people searching Export Customer Service Representative jobs look for? The top searched job categories for Export Customer Service Representative jobs are:
Export Customer Service Representative jobs near you
Infographic showing various Export Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Export Customer Service Representative

Export Customer Service Representative

Sunnen Products Company

Saint Louis, MO • On-site

$15 - $20.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Sunnen Products Company is investing in our next 100 years and looking to grow our team! We are seeking results-driven, excited candidates that are interested in working for a company with a long legacy and a bright future! For the last 100 years, we have been a global leader in the manufacturing and distribution of bore sizing and finishing equipment, engine rebuilding equipment, and tooling and abrasives.
As the leading global manufacturer of precision honing equipment and related accessories, Sunnen Products Company provides excellent employment opportunities for those in search of a challenging and rewarding career. We pride ourselves on our quality products, exceptional customer service and highly valued employees.
The Customer Service Representative is dedicated to delivering exceptional customer experiences with professionalism and composure, even in challenging situations. This role offers a dynamic environment, combining customer order processing and inquiry handling through various channels such as phone, email, and eCommerce platforms. As part of a fast-paced, collaborative team, the representative accurately analyzes, interprets, and fulfills customer requests while ensuring efficiency and attention to detail.
ESSENTIAL FUNCTIONS OF THE JOB
The Customer Service Representative will be responsible for delivering results that include the following:
  • Establish strong, effective working relationships with customers and coworkers.
  • Efficiently process customer purchase orders received through phone, email, or eCommerce platforms, ensuring accuracy and promptness.
  • Provide leads obtained from customer interactions to appropriate sales personnel.
  • Transfer technical inquiries or application requests to the Advanced Technology Center (honing lab). Transfer customer equipment service needs to Field Service department.
  • Communicate vital order details, such as pricing, delivery schedules, and terms of sale, to keep customers well-informed.
  • Screen customers against Restricted Party Lists.
  • Input customer information into our CRM database for accurate and up-to-date recording of activities.
  • Actively onboard customers to the eCommerce platform for product ordering and self-service with common customer information requests.
  • Proactively call and email customers to foster customer loyalty, satisfaction and increased sales.

POSITION QUALIFICATION REQUIREMENTS
  • High school education or equivalent
  • Minimum of three years' customer service experience
  • Experienced in accurately processing orders using computer applications
  • Proven experience working in a fast-paced environment with the ability to multi-task projects and responsibilities
  • Customer Relationship Management Systems such as (Oracle CX CRM) and eCommerce platforms (Shopify)
  • Ability to work as a team
  • Ability to solve problems
  • Ability to learn technical product attributes
  • Experience with Exports (highly preferred)
  • Strong written and verbal English communication skills (Fluency is Spanish is a plus)

Sunnen offers a wide variety of benefits for our employees, such as:
  • Competitive Insurance Coverage, eligible on the first of the month after hire date:
    • Medical (PPO and High Deductible Plan with Employer HSA Contribution)
    • Dental
    • Vision
    • Life and AD&D
    • Accident
    • Critical Illness
    • Hospital Indemnity
  • 401(k) Eligibility with Employer Match
  • Company Paid Benefits:
    • Group Life and AD&D Insurance
    • Short Term Disability
    • Long Term Disability
    • Employee Assistance Program
  • Competitive Vacation Policy
  • Tuition Reimbursement
  • Paid Plant Closure Between Christmas and New Year's Day

Sunnen is an equal opportunity employer and provides a friendly, family-oriented atmosphere. We are proud to say that our average length of service is nearly 20 years!
Apply today to join Sunnen Products Company and work alongside leading manufacturers as you build a rewarding career!
We require a background and SSN check, drug test, and physical for pre-employment.

Apply