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Export Customer Service Representative Jobs (NOW HIRING)

mybakemark

11650A - Supervisor, Export

Pico Rivera, CA · On-site

You will manage the Export CSR team while working orders directly alongside them, interfacing daily with customers, the Export sales team, warehouse operations, production, freight forwarders, and ...

Employbridge

Sea Export Customer Service

Detroit, MI · On-site

$24.04/hr

Sea Export Customer Service Position Summary The Sea Export Customer Service / Sea Logistics Customer Care Specialist plays a key role in managing export shipments and delivering superior customer ...

MILLWRIGHT LLC

Export Customer Service

Hillside, NJ

$1K/wk

Export Documentation (AES, Bookings, Shipping Instructions) * Communicate customer expectations to dispatch and operation team to provide exceptional customer service The ideal candidate has ...

MILLWRIGHT LLC

Export Customer Service

Hillside, NJ

$1K/wk

Export Documentation (AES, Bookings, Shipping Instructions) * Communicate customer expectations to dispatch and operation team to provide exceptional customer service The ideal candidate has ...

Doosan

Export Dealer Service Representative

Miami Lakes, FL · On-site

$41K - $54K/yr

If so, we invite you to apply for the position of Export Customer Service Representative. This position is responsible for ensuring the execution of customer service activities and manages the ...

DHL

Customer Service Rep - Export

Edison, NJ · Hybrid

$50K - $65K/yr

Customer Service Rep - Export Location: Edison, New Jersey and Baltimore, Maryland Job Purpose : As a Customer Service Rep - Export at Hillebrand Gori, you will play a role in providing day-to-day ...

DHL

Customer Service Rep - Export

Baltimore, MD · Hybrid

$50K - $65K/yr

Customer Service Rep - Export As a Customer Service Rep - Export at Hillebrand Gori, you will play a role in providing day-to-day administrative support with readily available advice for customer ...

Global Food Corp

Customer Service Representative

Miami, FL · On-site

$18 - $25/hr

Customer Service Representative - Foodservice Export We are a growing foodservice company specializing in international exports and are seeking a detail-oriented Customer Service Representative to ...

Scan-Group

Ocean Export LCL Coordinator

Atlanta, GA · On-site

$21.25 - $28.25/hr

Minimum 1-3 years' experience in LCL ocean export customer service and/or operations is required, preferably from a NVOCC background, but a candidate with VOCC or freight forwarder experience will ...

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Export Customer Service Representative information

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How much do export customer service representative jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for export customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does an Export Customer Service Representative typically collaborate with logistics teams to ensure timely shipments?

Export Customer Service Representatives work closely with logistics teams to coordinate and monitor international shipments. They communicate shipping requirements, track order progress, and resolve any customs or transportation issues that may arise. Regular collaboration ensures that customer expectations are met and that any delays or documentation concerns are addressed promptly. This teamwork is essential for maintaining smooth export operations and high customer satisfaction.

Is CSR a good entry level position?

An Export Customer Service Representative (CSR) role is often suitable as an entry-level position, as it typically requires basic communication skills, familiarity with customer service tools, and a willingness to learn about export processes. It provides opportunities to develop skills in communication, problem-solving, and industry-specific knowledge, making it a common starting point in international trade careers.

What are the key skills and qualifications needed to thrive as an Export Customer Service Representative, and why are they important?

To thrive as an Export Customer Service Representative, you need strong knowledge of international shipping processes, export documentation, and customer service principles, often supported by a business or logistics-related degree. Familiarity with ERP systems, shipping software, and international trade compliance tools is commonly required. Excellent communication, problem-solving abilities, and attention to detail help build lasting client relationships and resolve issues efficiently. These skills ensure smooth export operations, compliance with regulations, and high customer satisfaction in a global market.

What is the difference between Export Customer Service Representative vs International Sales Coordinator?

AspectExport Customer Service RepresentativeInternational Sales Coordinator
CredentialsCustomer service experience, basic export knowledgeSales experience, export/import understanding
Work EnvironmentCustomer support, order processingSales support, client communication
Employer & IndustryLogistics, manufacturing, trading companiesExport/import firms, trading companies
Search & ComparisonOften compared for export support rolesRelated but more sales-focused

The Export Customer Service Representative primarily handles customer inquiries, order processing, and support related to exports. In contrast, the International Sales Coordinator focuses on sales activities, client relationships, and expanding export markets. While both roles require export knowledge, the customer service role emphasizes support functions, whereas the sales coordinator is more involved in business development and sales strategies.

What is export customer service job description?

An export customer service representative handles communication with international clients, processes export orders, and ensures compliance with shipping regulations. They coordinate with logistics, provide product information, and resolve issues related to export transactions, often using CRM and ERP systems. Strong communication skills and knowledge of export documentation are essential for this role.

What are Export Customer Service Representatives?

Export Customer Service Representatives are professionals who manage customer interactions and logistics for goods being shipped internationally. Their responsibilities include processing export orders, coordinating with freight forwarders and customs, ensuring compliance with international shipping regulations, and resolving customer queries related to export shipments. They serve as the primary point of contact between the company and overseas clients, helping to ensure smooth and timely delivery of products. Effective communication, organizational skills, and knowledge of export documentation are essential in this role.

What are the highest paying customer service jobs?

In customer service roles, positions such as technical support managers, client services directors, and customer success managers tend to have higher salaries, especially in industries like technology, finance, and healthcare. These roles often require advanced skills, certifications, and experience, and may involve leadership responsibilities or specialized knowledge that contribute to higher compensation.

How do I get into the import export field?

To become an Export Customer Service Representative, gaining knowledge of international trade regulations, customs procedures, and logistics is essential. Relevant skills include communication, problem-solving, and familiarity with export documentation and software. Entry often requires a high school diploma or equivalent, with some roles preferring post-secondary education or certifications in international trade or logistics.
More about Export Customer Service Representative jobs
What job categories do people searching Export Customer Service Representative jobs look for? The top searched job categories for Export Customer Service Representative jobs are:
Export Customer Service Representative jobs near you
Infographic showing various Export Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 95% Full Time, and 4% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

11650A - Supervisor, Export

mybakemark

Pico Rivera, CA • On-site

Other

Posted 7 days ago

Job description

Summary: BakeMark's Export business serves customers across the Middle East, Europe, Asia, Latin America, and the Caribbean, with shipments originating from Pico Rivera, other BakeMark locations, and overseas dropship vendors. The Export Supervisor leads the Export Customer Service Team and owns the end-to-end administrative execution of every export order — from customer PO through documentation, fumigation, loading, and final invoicing.

This is a hands-on supervisory role. You will manage the Export CSR team while working orders directly alongside them, interfacing daily with customers, the Export sales team, warehouse operations, production, freight forwarders, and government agencies.

 

What You'll Own

  • Direct communication with international customers; receive and enter orders in NDS, including contract pricing
  • Issue proformas, manage prepay confirmations, and coordinate order release
  • Own all export documentation: commercial invoices, packing lists, BOLs, Certificates of Freesale, USMCA Certificates of Origin, FDA Prior Notice filings, and country-specific requirements
  • Ensure product is properly labeled for each destination, including translated labels and date-code formats
  • Stay current on export regulations and coordinate with Quality, Production, and Procurement to maintain compliance
  • Verify product availability, freight pickups, and ensure container loading photos are captured for every shipment
  • Manage shipments originating from other BakeMark locations where documentation flows through Pico
  • Own the drop shipment workflow with overseas vendors
  • Resolve customer issues with BakeMark's long-term interest as the focus
  • Supervise and develop the Export CSR team; build customer profiles and cross-training so the team can cover every account during absences

 

What We're Looking For

This role requires critical thinking and higher-level decision-making. The right candidate is a self-starter who anticipates issues before they occur and develops solutions quickly, operating with minimal supervision.

 

Required

  • 5+ years in international export operations, preferably in food, ingredients, or regulated CPG
  • Working knowledge of U.S. export documentation and regulatory frameworks (FDA, USDA, USMCA)
  • Direct experience entering and maintaining contract pricing in an ERP/order-management system
  • Strong Excel skills — the role involves building customer-specific invoices, proformas, and customs documentation outside standard system outputs
  • Supervisory experience or clear readiness to step into one
  • Excellent written communication for customer relationships across language and time-zone barriers

 

Strongly Preferred

  • Notary commission, or willingness to become one (BakeMark covers certification)
  • Experience with ocean freight booking, BOL preparation, and freight-forwarder coordination
  • Familiarity with destination-specific documentation for the Middle East, EU, UK, Latin America, or Asia
  • Multi-currency invoicing experience
  • Foreign language (any)

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