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Day Airbnb Customer Service Jobs (NOW HIRING)

Airbnb

Staff Software Engineer, Build (Bazel)

$204K - $255K/yr

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has ... services as we manage a build graph that continues to grow in complexity. A Typical Day:

Customer Service | Full-Time

Customer Service Agent

Killeen, TX · On-site

$13.75 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... 60 days of employment, and all employees have access to MEC medical plans after just 30 days.

Airbnb

Staff Backend Engineer - Ads Platform

... with the Airbnb product to understand the customer journey. Your Expertise: * 9+ years of ... services and solutions. All qualified individuals are encouraged to apply. We strive to also ...

Airbnb

Senior Software Engineer, Agent Core Products

$125K - $165K/yr

... service to the guests and hosts we serve. A Typical Day: * Work cross-functionally with product ... Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas ...

Airbnb

Staff Data Scientist - Long Term Impact

$200K - $242K/yr

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has ... Every day, hosts offer unique stays and experiences that make it possible for guests to connect ...

Airbnb

Senior Staff Software Engineer, Payments

... services. It is a core strategy to fulfill Airbnb's belongs anywhere mission. We are building a ... Your Customer (KYC), and sanctions screening while minimizing operational cost and customer ...

Airbnb

Creative Producer, Experiential

San Francisco, CA · On-site

$157K - $185K/yr

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has ... Every day, hosts offer unique stays and experiences that make it possible for guests to connect ...

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How much do day airbnb customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for day airbnb customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Day Airbnb Customer Service representative?

Day Airbnb Customer Service representatives are professionals who assist Airbnb users during regular daytime hours with issues related to bookings, reservations, payments, and general inquiries. They handle questions and problems from both guests and hosts, helping to ensure a smooth and positive experience on the platform. These representatives provide support through various channels such as email, chat, and phone, addressing concerns ranging from account issues to property disputes. Their goal is to resolve problems efficiently and maintain high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Day Airbnb Customer Service representative?

To thrive as a Day Airbnb Customer Service representative, you need strong communication skills, problem-solving abilities, and familiarity with hospitality industry standards, often supported by prior customer service experience. Proficiency with Airbnb's platform, CRM systems, and ticketing tools such as Zendesk is typically required. Patience, empathy, and adaptability are standout soft skills for effectively managing guest and host inquiries. These competencies ensure efficient issue resolution, customer satisfaction, and a positive brand reputation in a dynamic environment.

What are the most common challenges faced by Day Airbnb Customer Service representatives, and how are they addressed?

Day Airbnb Customer Service representatives often encounter challenges such as resolving booking disputes, handling last-minute cancellations, and managing guest or host concerns in real time. Representatives are trained to use empathy, clear communication, and Airbnb's support tools to de-escalate situations and provide satisfactory solutions quickly. Team members typically collaborate closely, sharing information and best practices to ensure consistency in responses. Access to ongoing training and support from supervisors helps address complex cases and maintain high service standards.
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Day Airbnb Customer Service jobs near you
Infographic showing various Day Airbnb Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Staff Software Engineer, Community Support Engineering

Airbnb

Remote

Full-time

Re-posted 6 days ago

Airbnb rating

6.1

Company rating: 6.1 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

15th of 21 rated holiday rentals

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Providing world-class customer service for our community of guests and hosts is a critical mission at Airbnb. The Ambassador Routing & Channels (ARC) team sits within Airbnb Community Support and is responsible for powering intelligent, differentiated service experiences, ensuring every support request, across any channel, is addressed by the right expert at the right time. Our work directly drives faster resolutions, higher quality interactions, and exceptional customer satisfaction at scale.
The Difference You Will Make:
As a Staff GenAI Backend Engineer on the ARC team, you will drive meaningful impact across our core routing and differentiated service programs:
  • Lead engineering delivery on strategic programs that enable intelligent agent matching, personalized support experiences for high-value customers, and next-generation routing and communication channel capabilities.
  • Own and evolve core routing infrastructure, including decision engines, workflow orchestration, and routing rule management. Ensuring high availability, correctness, and scalability across millions of daily support interactions.
  • Drive consolidation of fragmented routing logic spread across multiple platforms and channels into a centralized, auditable, and maintainable system.
  • Collaborate cross-functionally with Product, Operations, Data Science, and partner engineering teams to align on priorities and deliver outcomes that improve the customer support experience.
  • Contribute to technical quality through design reviews, code reviews, and pragmatic architectural decision-making.
  • Play a critical role in building the team's technical depth by actively mentoring junior engineers, setting clear growth expectations, and driving a culture where engineers consistently level up.
A Typical Day:
  • Collaborate cross-functionally with product, design, engineering, and data science teams to develop backend systems and enhance AI prompt effectiveness for routing and differentiated service experiences.
  • Lead and contribute across the full development lifecycle: technical design, implementation, testing, experimentation, and production deployment.
  • Champion a culture of engineering excellence by role modeling best practices in design, code quality, and cross-functional collaboration, and creating an environment where engineers at all levels continuously grow.
  • Participate in on-call rotations, incident response, and post-mortems to ensure the reliability of routing infrastructure serving millions of Airbnb guests and hosts.
  • Engage in sprint planning, backlog grooming, and design doc sharing sessions to keep ARC's delivery on track.
  • Optimize system availability, performance, and scalability while pushing enhancements for improved efficiency across AI-driven routing workflows.
  • Collaborate with cross-regional engineering partners to align on shared routing capabilities and drive consistency across global support operations.
Your Expertise:
  • 9+ years of software development experience in service-oriented architectures and backend development.
  • Expertise in workflow optimization and backend systems, with a focus on scalable and flexible architecture.
  • Expertise in designing and iterating on prompt engineering to fine-tune AI capabilities for AI/LLM-driven scenarios.
  • Expertise of RAG patterns, memory routing, and agent planning.
  • Proficiency in crafting backend systems focusing on technical quality, efficiency, and resilience.
  • Excellent collaboration and communication skills to work effectively across teams and domains.
  • Passion for agile development, system optimization, and team productivity enhancements.
  • Bachelor's and/or Master's/Ph.D. degree, preferably in Computer Science, or equivalent practical experience.

Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$204,000-$255,000 USD

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