Day Airbnb Customer Service Jobs (NOW HIRING)

The Community You Will Join:

Our mission at Marketing Technology is to provide a state-of-the-art platform and measurement capabilities to enable marketing and product teams to engage with our customers effectively. Every day, millions of Airbnb customers are reached via our streamlined platform over comprehensive marketing channels such as Email, Push, SMS, Google Ads, Facebook Ads etc. We deliver substantial business impact by enabling numerous stakeholders across the company, including Marketing (Brand and Performance), Guest, Host, Airbnb Org, Policy, and more.

The Difference You Will Make:

As a Staff Software Engineer on the Content Platform team, you'll provide hands-on technical leadership to build an agentic platform to quickly create onsite (airbnb.com) and offsite (emails, push notifications) content in a no-code manner. We are at an exciting inflection point. transforming the platform into an AI-driven system that can turn a marketing brief into a fully realized campaign in minutes, not months. This full stack team owns a complex CMS platform, no-code tool, rendering infrastructure and now an agentic layer, all at scale where our content is consumed by millions of Airbnb users daily. You'll work alongside a team of talented software engineers to build technology that helps Airbnb grow. You will also work closely with cross-functional partners across design, product, and marketing to solve problems that have direct growth impact on our business.

A Typical Day:

As a Staff Software Engineer on Content Platform, you will:

• Define and drive the technical vision for our platform with a product-first mindset.
• Lead and contribute to the full development cycle: technical design, implementation, testing, experimentation, and deployment.
• Participate in code and design reviews, offering constructive feedback to improve technical quality
• Mentor and provide technical guidance to engineers, fostering a culture of knowledge sharing and continuous learning.
• Collaborate with engineering, marketing, creative, and design to drive impactful outcomes.
• At Staff+ level, our engineers are responsible for setting a technical vision and delivering solutions that are flexible, efficient, and scale with the needs of the business. Each individual brings their own unique skill set, experiences, thought leadership, and technical expertise to solve these challenges for Airbnb.

Your Expertise :

• 10+ years of hands-on software engineering experience
• Bachelor's and/or Master/PhD's degree, preferably in CS, or equivalent experience
• Expertise in backend systems with large-scale service-oriented architecture
• Hands on experience architecting and developing agentic systems 
• Experience working in Java, and/or Cotlin, LangGraph, GraphQL, relational and noSQL databases, caching solutions like Redis and micro service architecture
• Passionate about efficiency, availability, and system quality
• Strong communication skills with experience driving initiatives that span across teams, departments, and leadership

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.