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Day Airbnb Customer Service Jobs (NOW HIRING)

Airbnb

A Typical Day: The responsibilities listed below are not exhaustive. Given the fast-moving nature ... of service to our community * Interact with Airbnb customers and community members through all ...

Airbnb

Product Manager

San Francisco, CA · On-site

... Airbnb, including product, design, engineering, data science, payments, trust, customer support ... services and solutions. All qualified individuals are encouraged to apply. We strive to also ...

New

Airbnb

Operations Engineer, BizTech

$71K - $96K/yr

Every day, hosts offer unique stays and experiences that make it possible for guests to connect ... The Global Operations team at BizTech manages production services across Airbnb's corporate ...

Airbnb

Product Manager, Search

San Francisco, CA

... Day: * Define and drive the long-term vision and roadmap for the future of search on Airbnb ... services and solutions. All qualified individuals are encouraged to apply. We strive to also ...

New

Airbnb

Staff Platform Manager, Quality

In the fast-paced and dynamic environment of Airbnb, no two days are the same. You'll be ... services and solutions. All qualified individuals are encouraged to apply. We strive to also ...

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How much do day airbnb customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for day airbnb customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the most common challenges faced by Day Airbnb Customer Service representatives, and how are they addressed?

Day Airbnb Customer Service representatives often encounter challenges such as resolving booking disputes, handling last-minute cancellations, and managing guest or host concerns in real time. Representatives are trained to use empathy, clear communication, and Airbnb's support tools to de-escalate situations and provide satisfactory solutions quickly. Team members typically collaborate closely, sharing information and best practices to ensure consistency in responses. Access to ongoing training and support from supervisors helps address complex cases and maintain high service standards.

What is a Day Airbnb Customer Service representative?

Day Airbnb Customer Service representatives are professionals who assist Airbnb users during regular daytime hours with issues related to bookings, reservations, payments, and general inquiries. They handle questions and problems from both guests and hosts, helping to ensure a smooth and positive experience on the platform. These representatives provide support through various channels such as email, chat, and phone, addressing concerns ranging from account issues to property disputes. Their goal is to resolve problems efficiently and maintain high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Day Airbnb Customer Service representative?

To thrive as a Day Airbnb Customer Service representative, you need strong communication skills, problem-solving abilities, and familiarity with hospitality industry standards, often supported by prior customer service experience. Proficiency with Airbnb's platform, CRM systems, and ticketing tools such as Zendesk is typically required. Patience, empathy, and adaptability are standout soft skills for effectively managing guest and host inquiries. These competencies ensure efficient issue resolution, customer satisfaction, and a positive brand reputation in a dynamic environment.
More about Day Airbnb Customer Service jobs
What cities are hiring for Day Airbnb Customer Service jobs? Cities with the most Day Airbnb Customer Service job openings:
What are the most commonly searched types of Airbnb Customer Service jobs? The most popular types of Airbnb Customer Service jobs are:
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Day Airbnb Customer Service jobs near you
Infographic showing various Day Airbnb Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Senior Machine Learning Engineer, Customer Support Engineering

Airbnb

Remote

$196K - $227K/yr

Full-time

Re-posted 18 days ago

Airbnb rating

6.1

Company rating: 6.1 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

15th of 21 rated holiday rentals

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.
Our ML team in Community Support is the team responsible for adopting the Agentic AI technologies to enable an intelligent, scalable and exceptional customer service experience. We are responsible for developing the Chat AI assistant, Voice AI Assistant and Human agent Assistant! The team is constantly exploring the SOTA Agentic architecture, develops and enhances various AI models, ML services and leverages tools including SFT, Reinforcement learning, Distillation, RAG/Search, LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.
The Difference You Will Make:
We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.
You will build and leverage cutting edge AI technologies to transform Airbnb's customer service by delivering personalized, easy-to-use and proactive customer service experience.
Many of the initiatives you'll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities.
A Typical Day:
  • Champion the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
  • Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
  • Learn and share the latest AI/ML technologies with the team.

Your Expertise:
  • PhD or Master's degree w/ 6+ YOE in Computer Science, Machine Learning, Artificial Intelligence, or a related technical field - or equivalent industry experience
  • Hands-on expertise in LLM, including pretraining, fine-tuning (SFT, RLHF, GRPO), prompt engineering, RAG architectures, and LLM evaluation frameworks
  • Experience building Agentic AI systems - including multi-agent orchestration, tool-use, planning, memory, and autonomous reasoning pipelines (e.g., ReAct, LangGraph, AutoGen, or similar)
  • Experience of shipping production-grade ML/AI systems at scale, with deep understanding of ML infrastructure, model serving, and MLOps best practices
  • Excellent communication skills with the ability to collaborate effectively across Engineering, Product, and Design organizations

Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$196,000-$227,000 USD

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