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Day Airbnb Customer Service Jobs (NOW HIRING)

A Typical Day: The responsibilities listed below are not exhaustive. Given the fast-moving nature ... of service to our community * Interact with Airbnb customers and community members through all ...

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has ... services as we manage a build graph that continues to grow in complexity. A Typical Day:

... with the Airbnb product to understand the customer journey. Your Expertise: * 9+ years of ... services and solutions. All qualified individuals are encouraged to apply. We strive to also ...

Senior Staff Software Engineer, Trust

$125K - $165K/yr

... developers as customers and championing self-service, documentation, and delightful DX ... Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas ...

A Typical Day: * Develop causal estimates for long-term impact of short-term metric movements ... The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to ...

... services. It is a core strategy to fulfill Airbnb's belongs anywhere mission. We are building a ... Your Customer (KYC), and sanctions screening while minimizing operational cost and customer ...

... Day: * Define and drive the long-term vision and roadmap for the future of search on Airbnb ... services and solutions. All qualified individuals are encouraged to apply. We strive to also ...

Every day, hosts offer unique stays and experiences that make it possible for guests to connect ... service is a chance to deepen why guests choose Airbnb. You'll partner closely with the teams ...

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Day Airbnb Customer Service information

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How much do day airbnb customer service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for day airbnb customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Day Airbnb Customer Service representative?

Day Airbnb Customer Service representatives are professionals who assist Airbnb users during regular daytime hours with issues related to bookings, reservations, payments, and general inquiries. They handle questions and problems from both guests and hosts, helping to ensure a smooth and positive experience on the platform. These representatives provide support through various channels such as email, chat, and phone, addressing concerns ranging from account issues to property disputes. Their goal is to resolve problems efficiently and maintain high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Day Airbnb Customer Service representative?

To thrive as a Day Airbnb Customer Service representative, you need strong communication skills, problem-solving abilities, and familiarity with hospitality industry standards, often supported by prior customer service experience. Proficiency with Airbnb's platform, CRM systems, and ticketing tools such as Zendesk is typically required. Patience, empathy, and adaptability are standout soft skills for effectively managing guest and host inquiries. These competencies ensure efficient issue resolution, customer satisfaction, and a positive brand reputation in a dynamic environment.

What are the most common challenges faced by Day Airbnb Customer Service representatives, and how are they addressed?

Day Airbnb Customer Service representatives often encounter challenges such as resolving booking disputes, handling last-minute cancellations, and managing guest or host concerns in real time. Representatives are trained to use empathy, clear communication, and Airbnb's support tools to de-escalate situations and provide satisfactory solutions quickly. Team members typically collaborate closely, sharing information and best practices to ensure consistency in responses. Access to ongoing training and support from supervisors helps address complex cases and maintain high service standards.

Is Day Airbnb Customer Service support work from home?

Day Airbnb Customer Service roles often offer remote work options, allowing agents to perform their duties from home. These positions typically require good communication skills, familiarity with customer service tools, and a reliable internet connection. However, specific work-from-home policies may vary by location and employer requirements.
More about Day Airbnb Customer Service jobs

What cities are hiring for Day Airbnb Customer Service jobs?

Cities with the most Day Airbnb Customer Service job openings:

What are the most commonly searched types of Airbnb Customer Service jobs?

The most popular types of Airbnb Customer Service jobs are:

What states have the most Day Airbnb Customer Service jobs?

States with the most job openings for Day Airbnb Customer Service jobs include:

Infographic showing various Day Airbnb Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Senior Staff Software Engineer, Marketing Technology

Airbnb

Remote

$125K - $165K/yr

Full-time

Posted 26 days ago


Airbnb rating

6.1

Company rating: 6.1 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

15th of 21 rated holiday rentals


Job description

The Community You Will Join:

Our mission at Marketing Technology is to provide a state-of-the-art platform and measurement capabilities to enable marketing and product teams to engage with our customers effectively. Every day, millions of Airbnb customers are reached via our streamlined platform over comprehensive marketing channels such as Email, Push, SMS, Google Ads, Facebook Ads etc. We deliver substantial business impact by enabling numerous stakeholders across the company, including Marketing (Brand and Performance), Guest, Host, Airbnb Org, Policy, and more.

 

The Difference You Will Make:

As a Senior Staff Software Engineer on the Content Platform team, you'll set the technical direction for the org's transformation into an AI-driven system that turns a marketing brief into a fully realized campaign in minutes, not months. You'll own the technical strategy across a complex, multi-team surface area spanning a CMS platform, no-code authoring tools, rendering infrastructure, and an emerging agentic layer, all operating at a scale where the content produced is consumed by millions of Airbnb users daily. You will partner with engineering leadership, product, design, and marketing stakeholders across the company to define multi-year technical strategy, resolve the org's hardest cross-team technical challenges, and raise the bar for engineering excellence across Marketing Technology.

 

A Typical Day:

As a Senior Staff Software Engineer on Content Platform, you will:

  • Define and drive technical vision and strategy for the Content Platform org, ensuring architectural decisions scale across teams and align with broader company technology direction.
  • Identify and resolve the highest-leverage, most ambiguous technical problems that span multiple teams or systems, often before they become visible to others.
  • Lead architecture and design reviews across the org, setting technical standards and driving consistency in engineering practices.
  • Mentor and grow Staff and senior engineers, and act as a technical multiplier by scaling your judgment and expertise across the broader organization.
  • Partner directly with engineering leadership, product, design, and marketing/business stakeholders to align technical strategy with business priorities and influence roadmap decisions at the org level.
  • Represent Marketing Technology in company-wide technical forums, driving adoption of best practices and shaping technical direction beyond your immediate team.
  • At Senior Staff level, our engineers are expected to operate with organization-wide scope and impact, setting technical direction that shapes how multiple teams build and scale, while remaining deeply hands-on when it matters most.

 

Your Expertise:

  • 15+ years of hands-on software engineering experience, including a track record of technical leadership at organizational scale
  • Bachelor's and/or Master's/PhD degree, preferably in CS, or equivalent experience
  • Deep expertise in backend systems and large-scale, service-oriented and distributed architectures
  • Proven experience architecting and scaling agentic or AI-driven systems in production
  • Experience with Java, and/or Kotlin, LangGraph, GraphQL, relational and NoSQL databases, caching solutions like Redis, and microservice architecture
  • Demonstrated ability to set technical vision and drive execution across multiple teams and stakeholders, with a track record of influencing engineering culture and standards beyond a single team
  • Passionate about efficiency, availability, and system quality at scale
  • Past experience with Marketing Technology or Growth platform systems is a plus
  • Exceptional communication and cross-functional influence skills, with experience driving initiatives that span teams, departments, and leadership

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.


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