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Day Airbnb Customer Service Jobs (NOW HIRING)

Airbnb

Staff Software Engineer, Marketing technology

Every day, millions of Airbnb customers are reached via our streamlined platform over comprehensive ... Expertise in backend systems with large-scale service-oriented architecture * Hands on experience ...

New

Airbnb

Senior Staff Software Engineer, Trust

$125K - $165K/yr

... developers as customers and championing self-service, documentation, and delightful DX ... Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas ...

Airbnb

Software Engineer, Infrastructure

OR · Remote

$172K - $204K/yr

A Typical Day: * Work with open source communities (e.g. istio) to build the next generation service mesh for all Airbnb back-end services; * Build the cross-region gateways and load balancers for ...

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How much do day airbnb customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for day airbnb customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the most common challenges faced by Day Airbnb Customer Service representatives, and how are they addressed?

Day Airbnb Customer Service representatives often encounter challenges such as resolving booking disputes, handling last-minute cancellations, and managing guest or host concerns in real time. Representatives are trained to use empathy, clear communication, and Airbnb's support tools to de-escalate situations and provide satisfactory solutions quickly. Team members typically collaborate closely, sharing information and best practices to ensure consistency in responses. Access to ongoing training and support from supervisors helps address complex cases and maintain high service standards.

What is a Day Airbnb Customer Service representative?

Day Airbnb Customer Service representatives are professionals who assist Airbnb users during regular daytime hours with issues related to bookings, reservations, payments, and general inquiries. They handle questions and problems from both guests and hosts, helping to ensure a smooth and positive experience on the platform. These representatives provide support through various channels such as email, chat, and phone, addressing concerns ranging from account issues to property disputes. Their goal is to resolve problems efficiently and maintain high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Day Airbnb Customer Service representative?

To thrive as a Day Airbnb Customer Service representative, you need strong communication skills, problem-solving abilities, and familiarity with hospitality industry standards, often supported by prior customer service experience. Proficiency with Airbnb's platform, CRM systems, and ticketing tools such as Zendesk is typically required. Patience, empathy, and adaptability are standout soft skills for effectively managing guest and host inquiries. These competencies ensure efficient issue resolution, customer satisfaction, and a positive brand reputation in a dynamic environment.
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Day Airbnb Customer Service jobs near you
Infographic showing various Day Airbnb Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Staff Software Engineer, Marketing technology

Airbnb

Remote

Full-time

Posted 2 days ago

New

Airbnb rating

6.1

Company rating: 6.1 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

15th of 21 rated holiday rentals

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Our mission at Marketing Technology is to provide a state-of-the-art platform and measurement capabilities to enable marketing and product teams to engage with our customers effectively. Every day, millions of Airbnb customers are reached via our streamlined platform over comprehensive marketing channels such as Email, Push, SMS, Google Ads, Facebook Ads etc. We deliver substantial business impact by enabling numerous stakeholders across the company, including Marketing (Brand and Performance), Guest, Host, Airbnb Org, Policy, and more.
The Difference You Will Make:
As a Staff Software Engineer on the Content Platform team, you'll provide hands-on technical leadership to build an agentic platform to quickly create onsite (airbnb.com) and offsite (emails, push notifications) content in a no-code manner. We are at an exciting inflection point. transforming the platform into an AI-driven system that can turn a marketing brief into a fully realized campaign in minutes, not months. This full stack team owns a complex CMS platform, no-code tool, rendering infrastructure and now an agentic layer, all at scale where our content is consumed by millions of Airbnb users daily. You'll work alongside a team of talented software engineers to build technology that helps Airbnb grow. You will also work closely with cross-functional partners across design, product, and marketing to solve problems that have direct growth impact on our business.
A Typical Day:
As a Staff Software Engineer on Content Platform, you will:
  • Define and drive the technical vision for our platform with a product-first mindset.
  • Lead and contribute to the full development cycle: technical design, implementation, testing, experimentation, and deployment.
  • Participate in code and design reviews, offering constructive feedback to improve technical quality
  • Mentor and provide technical guidance to engineers, fostering a culture of knowledge sharing and continuous learning.
  • Collaborate with engineering, marketing, creative, and design to drive impactful outcomes.
  • At Staff+ level, our engineers are responsible for setting a technical vision and delivering solutions that are flexible, efficient, and scale with the needs of the business. Each individual brings their own unique skill set, experiences, thought leadership, and technical expertise to solve these challenges for Airbnb.

Your Expertise :
  • 10+ years of hands-on software engineering experience
  • Bachelor's and/or Master/PhD's degree, preferably in CS, or equivalent experience
  • Expertise in backend systems with large-scale service-oriented architecture
  • Hands on experience architecting and developing agentic systems
  • Experience working in Java, and/or Cotlin, LangGraph, GraphQL, relational and noSQL databases, caching solutions like Redis and micro service architecture
  • Passionate about efficiency, availability, and system quality
  • Strong communication skills with experience driving initiatives that span across teams, departments, and leadership

Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$212,000-$265,000 USD

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