ZipRecruiter

Log In

2

Remote Airbnb Customer Service Jobs (NOW HIRING)

Airbnb

Staff Software Engineer, Build

$204K - $255K/yr

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or ... services and solutions. All qualified individuals are encouraged to apply. We strive to also ...

Airbnb

Senior Software Engineer, Guest & Host

$190K - $220K/yr

We work to improve both the supply and demand side of Airbnb's Stays, Experiences and Services ... This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or ...

Airbnb

Senior Staff Software Engineer, Trust

$125K - $165K/yr

... developers as customers and championing self-service, documentation, and delightful DX ... This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or ...

Airbnb

Senior Staff Operations Engineer, AIOps

The Global Operations team at BizTech manages production services across Airbnb's corporate ... This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or ...

Airbnb

Principal Software Engineer, Performance

$138K - $185K/yr

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or ... services and solutions. All qualified individuals are encouraged to apply. We strive to also ...

next page

Showing results 1-20

All JobsAirbnb Customer Service JobsRemote Airbnb Customer Service Jobs

Remote Airbnb Customer Service information

See salary details

$9

$18

$26

How much do remote airbnb customer service jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for remote airbnb customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Remote Airbnb Customer Service vs Remote Vacation Rental Customer Support?

AspectRemote Airbnb Customer ServiceRemote Vacation Rental Customer Support
CredentialsBasic customer service skills, sometimes hospitality or tourism knowledgeSimilar credentials, often with additional familiarity with vacation rental platforms
Work EnvironmentRemote, home-based, flexible hoursRemote, home-based, flexible hours
Employer & IndustryAirbnb, hospitality, travel industryVacation rental platforms, hospitality, travel industry
Search & Comparison IntentHigh overlap in job duties and industry contextSimilar roles with slight platform or platform-specific differences

Remote Airbnb Customer Service and Remote Vacation Rental Customer Support roles are very similar, both involving assisting travelers with bookings, inquiries, and issues in a remote setting within the hospitality industry. The main difference lies in the specific platform or company they support, but the required skills, credentials, and work environment are largely the same.

Will Airbnb pay me to work from home?

Remote Airbnb customer service roles typically offer employees compensation for their work, including those working from home. Payment is usually based on an hourly rate or salary, and employees may need to complete training and use specific communication tools. The exact pay structure depends on the position and company policies.
More about Remote Airbnb Customer Service jobs
What cities are hiring for Remote Airbnb Customer Service jobs? Cities with the most Remote Airbnb Customer Service job openings:
What are the most commonly searched types of Airbnb Customer Service jobs? The most popular types of Airbnb Customer Service jobs are:
What states have the most Remote Airbnb Customer Service jobs? States with the most job openings for Remote Airbnb Customer Service jobs include:
What job categories do people searching Remote Airbnb Customer Service jobs look for? The top searched job categories for Remote Airbnb Customer Service jobs are:
Remote Airbnb Customer Service jobs near you
Infographic showing various Remote Airbnb Customer Service job openings in the United States as of June 2026, with employment types broken down into 20% As Needed, 40% Part Time, 20% Temporary, and 20% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Machine Learning Engineer, Customer Support Engineering

Machine Learning Engineer, Customer Support Engineering

Airbnb

Remote

$162K - $186K/yr

Full-time

Posted 19 days ago

Airbnb rating

5.8

Company rating: 5.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

16th of 21 rated holiday rentals

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.
The Core ML team in Community Support is the team responsible for adopting the Agentic AI technologies to enable an intelligent, scalable and exceptional customer service experience. We are responsible for developing the Chat AI assistant, Voice AI Assistant and more! The team is constantly exploring the SOTA Agentic architecture, develops and enhances various AI models, ML services and leverages tools including SFT, Reinforcement learning, Distillation, RAG/Search, LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.
The Difference You Will Make:
We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.
You will build and leverage cutting edge AI technologies to transform Airbnb's customer service by delivering personalized, easy-to-use and proactive customer service experience.
Many of the initiatives you'll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities.
A Typical Day:
  • Champion the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
  • Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
  • Learn and share the latest AI/ML technologies with the team.

Your Expertise:
  • PhD or Master's degree w/ 3+ YOE in Computer Science, Machine Learning, Artificial Intelligence, or a related technical field - or equivalent industry experience
  • Hands-on expertise in LLM, including pretraining, fine-tuning (SFT, RLHF, GRPO), prompt engineering, RAG architectures, and LLM evaluation frameworks
  • Experience building Agentic AI systems - including multi-agent orchestration, tool-use, planning, memory, and autonomous reasoning pipelines (e.g., ReAct, LangGraph, AutoGen, or similar)
  • Experience of shipping production-grade ML/AI systems at scale, with deep understanding of ML infrastructure, model serving, and MLOps best practices
  • Excellent communication skills with the ability to collaborate effectively across Engineering, Product, and Design organizations

Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$162,000-$186,000 USD

Apply