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Remote Dental Customer Service Jobs (NOW HIRING)

Axelon

Customer Service Representative

$20/hr

Remote Location: California Summary: Schedule: Ability and desire to work during the hours of ... Respond to dental customer requests via telephone or email, providing excellent service to the ...

Axelon

Customer Service Rep (Remote)

$20/hr

Position is remote after training Candidates will be expected to work all training days - no time ... We are actively hiring Customer Care Advocates for our Dental Global Customer Solutions (GCS) team!

Hawkins Personnel Group

$14 - $18/hr

Pay $11.25 Monolingual, $11.75 bilingual Weekly Pay & Benefits Day Shift, Remote Member Service ... Dental experience, billing and customer service preferred. * Medical and Dental terminology ...

Candid

Remote Dental Account Manager

$100K/yr

... with dental practices. In this fully remote role, you'll be responsible for increasing case ... Experience using CRM platforms to manage accounts and sales pipelines (Salesforce experience ...

New

Online Remote Jobs

Remote Customer Service Agent

$15.75 - $21.25/hr

About the job Remote Customer Service Agent Travel Agents are responsible for creating and booking travel itineraries for clients. The most successful Travel Agents are able to use networking and ...

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Remote Dental Customer Service information

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How much do remote dental customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote dental customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a remote dental customer service representative?

A Remote Dental Customer Service representative is a professional who assists dental patients and clients through phone, email, or online chat from a location outside of a traditional dental office. Their responsibilities often include answering questions about dental services, scheduling appointments, handling billing inquiries, and providing information about dental insurance. They play a crucial role in ensuring a positive patient experience by serving as the first point of contact for dental practices. Remote representatives use specialized software and communication tools to perform their duties efficiently. This position allows for flexible work environments while maintaining high standards of customer care.

What are the key skills and qualifications needed to thrive as a remote dental customer service representative?

To thrive as a Remote Dental Customer Service Representative, you need a solid understanding of dental terminology, insurance processes, and prior experience in customer support, often supported by a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) systems, dental practice management software, and call center platforms is typically required. Outstanding communication, active listening, and problem-solving abilities help you address patient concerns and build rapport remotely. These skills ensure efficient resolution of inquiries, patient satisfaction, and seamless coordination between patients and dental offices.

What are the most common challenges faced in a remote dental customer service position, and how can I prepare for them?

One of the main challenges in a remote dental customer service role is effectively communicating complex dental information and insurance details to patients over the phone or via email, without face-to-face interaction. You may also need to quickly resolve patient concerns, coordinate with dental offices, and manage sensitive information while maintaining a friendly and professional demeanor. To prepare, it helps to familiarize yourself with dental terminology, practice clear and empathetic communication, and develop strong time-management skills, as you may be handling multiple tasks and inquiries simultaneously.

What is the difference between Remote Dental Customer Service vs Remote Dental Receptionist?

AspectRemote Dental Customer ServiceRemote Dental Receptionist
CredentialsBasic customer service skills, possibly dental office knowledgeSimilar, may include familiarity with dental software
Work EnvironmentRemote, from homeRemote, from home
Employer & Industry UsageDental practices, dental insurance companiesDental offices, clinics, dental management companies
Common Search & ComparisonCustomer support, patient inquiriesScheduling, patient check-in, appointment management

Remote Dental Customer Service and Remote Dental Receptionist roles both involve working remotely within the dental industry. While customer service focuses on patient inquiries and support, receptionists handle scheduling and administrative tasks. Both positions require similar credentials and are used by dental practices and related companies, but their primary responsibilities differ slightly.

Are there any remote jobs in the dental field?

Remote dental customer service jobs are available and typically involve assisting patients with appointments, billing, and inquiries via phone or online chat. These roles often require good communication skills, familiarity with dental software, and the ability to work independently in a virtual environment.
More about Remote Dental Customer Service jobs

What cities are hiring for Remote Dental Customer Service jobs?

Cities with the most Remote Dental Customer Service job openings:

What are the most commonly searched types of Dental Customer Service jobs?

The most popular types of Dental Customer Service jobs are:

What states have the most Remote Dental Customer Service jobs?

States with the most job openings for Remote Dental Customer Service jobs include:

What job categories do people searching Remote Dental Customer Service jobs look for?

The top searched job categories for Remote Dental Customer Service jobs are:

Remote Dental Customer Service jobs near you
Infographic showing various Remote Dental Customer Service job openings in the United States as of August 2026, with employment types broken down into 81% Full Time, 16% Part Time, and 3% Temporary. Highlights an 100% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Dental Customer Service Representative

ACS Benefit Services, LLC

Remote

$16.50 - $22.25/hr

Full-time

Posted 4 days ago

Job description

***Candidates must reside in one of the following states: NC, FL, GA, IN, KS, SC, VA***
Title:
Dental Customer Service Representative
FLSA Status:
Non exempt
Shift: 7.5 hours/day, 37.5 hours/week
Flex hours between 8:00 am to 6:00 pm
Monday through Friday, occasional OT
Reports to: Dental Customer Service Supervisor
Department: Dental
Employment Status: Full Time
Supervisory Responsibilities:
No
Date Created/Last Evaluated: March 2026
Summary
The Dental Customer Service Representative is responsible for handling incoming calls from members, providers, brokers and group administrators to verify eligibility, verify benefits, explain EOB’s, research claim payments and answer general questions in a call center environment.
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Qualifications
  • High School Graduate or General Education Degree (GED)
  • At least 2 years of related experience
  • Dental terminology experience, preferred
  • Bilingual, preferred
Knowledge, Skills and Abilities
  • Excellent verbal and written communication skills required
  • Ability to utilize the available time to organize and complete work within given deadlines
  • Ability to meet company metrics
  • Ability to work independently with minimal supervision
  • Ability to communicate clearly and concisely in spoken and written word
  • Ability to take care of the customers’ needs while following company procedures
  • Ability to pay attention to the minute details of a project or task
  • Ability to get along well with a variety of personalities and individuals
  • Ability to remain calm under pressure
Essential Functions
  • Confer with customers by telephone to provide information about dental services, eligibility and plan benefits
  • Ensure department metrics are met by call volume and minimum talk time. Call monitoring must verify minimum number of errors and customer complaints
  • Remain calm when speaking with callers who may become upset
  • Keep records of customer interactions and transactions, record detail of inquiries, complaints, and comments in the system, as well as any actions taken
  • Check to ensure that appropriate changes were made to resolve customer’ problems
  • Refer unresolved customer grievances to designated departments for further investigation
  • Documents all calls in a clear and concise manner
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as eligibility, and handle claims questions regarding payments or denials
  • Review dental insurance policy terms to determine whether a particular service is covered by insurance
Physical Demands
Heavy phone usage and use of computer equipment. This is a sedentary role.
Work Environment
Remote work-from-home position. Requirements are a dedicated workspace with minimal distractions.
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

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