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Remote Humana Customer Service Jobs (NOW HIRING)

Remote Humana's Insurance Segment Strategy team plays a pivotal role in defining the future of ... Through our Humana insurance services and our CenterWell healthcare services, we make it easier for ...

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Remote Humana Customer Service information

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How much do remote humana customer service jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for remote humana customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote Humana customer service representatives, and how can they be managed?

Remote Humana customer service representatives often face challenges such as maintaining clear communication with team members, managing time effectively without in-person supervision, and navigating technical issues from a home setup. To manage these, representatives are encouraged to utilize Humana’s digital communication tools, participate in regular virtual team meetings, and follow structured daily routines. Additionally, Humana provides comprehensive training and IT support to help resolve technical problems and ensure smooth service delivery.

What are the key skills and qualifications needed to thrive as a Remote Humana Customer Service Representative, and why are they important?

To excel as a Remote Humana Customer Service Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic computer applications is typically required, and some roles may prefer experience in healthcare or insurance. Outstanding empathy, patience, and active listening help you build rapport with customers and handle complex or sensitive inquiries effectively. These skills ensure efficient resolution of member issues, high customer satisfaction, and compliance with company and industry standards.

What is the difference between Remote Humana Customer Service vs Remote UnitedHealth Group Customer Service?

AspectRemote Humana Customer ServiceRemote UnitedHealth Group Customer Service
Required CredentialsHigh school diploma or equivalent; some roles may require healthcare-related certificationsHigh school diploma or equivalent; healthcare or insurance knowledge preferred
Work EnvironmentRemote, home-based with flexible hoursRemote, home-based with similar flexible scheduling
Employer & Industry UsageHealthcare insurance provider, focusing on member supportHealthcare insurance and benefits management, focusing on member assistance

Both roles involve remote customer service within the healthcare insurance industry, requiring similar credentials and offering flexible, home-based work environments. The main difference lies in the specific employer and brand focus, with Humana and UnitedHealth Group being distinct healthcare providers. Candidates interested in healthcare customer support can expect comparable job requirements and work conditions in both roles.

What is a Remote Humana Customer Service Representative?

A Remote Humana Customer Service Representative is an employee who works from home to assist Humana’s members with inquiries about their health insurance plans, benefits, claims, and coverage. They provide information, resolve issues, and ensure a positive customer experience using phone, chat, or email communications. This role requires strong communication skills, technical proficiency, and a commitment to helping customers understand their healthcare options.
More about Remote Humana Customer Service jobs
What cities are hiring for Remote Humana Customer Service jobs? Cities with the most Remote Humana Customer Service job openings:
What are the most commonly searched types of Humana Customer Service jobs? The most popular types of Humana Customer Service jobs are:
What states have the most Remote Humana Customer Service jobs? States with the most job openings for Remote Humana Customer Service jobs include:
Insurance Strategy Lead

Insurance Strategy Lead

Humana, Inc.

New York, NY • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago


Humana rating

7.9

Company rating: 7.9 out of 10

Based on 256 frontline employees who took The Breakroom Quiz

156th of 263 rated insurance


Job description

Become a part of our caring community
Humana is a publicly traded, Fortune 50 healthcare company with a legacy of innovation, evolving from skilled nursing and hospitals to one of the largest health benefits providers in the US. At the core of this evolution is Humana's Insurance Segment, which provides Medicare Advantage, Medicaid, and other health plans to millions. By integrating insurance with care delivery through CenterWell, Humana is improving healthcare access, coordination, and affordability for its members.
Location: Remote
Humana's Insurance Segment Strategy team plays a pivotal role in defining the future of Humana's Medicare and Medicaid businesses, which generate the majority of the company's total revenue and earnings. Comprised of experienced professionals from top-tier consulting firms and leading healthcare organizations, the team works closely with senior leaders across the enterprise to drive high-profile strategy projects that address the business's most complex challenges and biggest opportunities.
Humana is seeking an experienced team member with meaningful strategy consulting or healthcare strategy experience to join this team. As an Insurance Strategy Lead, you will directly contribute to high-impact strategy projects, engage with executive leadership, and develop actionable recommendations that shape Humana's long-term direction. This is a high-impact, high-visibility role where your insights will help inform Board-level discussions and enterprise-wide strategic priorities.
As a Lead, you will be responsible for deconstructing complex business challenges, conducting targeted research and analysis, and developing sound, data-driven recommendations that help guide Humana's strategic direction. Your role will be instrumental in synthesizing strategic choices being made across the business unit into cohesive, actionable plans that drive both growth and profitability while improving the health of Humana's members. You will also help shape implementation considerations and work closely with business owners to transition strategies into execution, ensuring that recommendations translate into meaningful business impact.
Recent example projects include development of a 5-year growth strategy for Humana's Insurance business, developing a portfolio of new products to improve the provider experience, identifying key go-to-market priorities, assessing the performance of strategic initiatives and business areas, evolving key facets of the Medicare Advantage growth strategy, and identifying improvement opportunities for a key business function.
Key Responsibilities
  • Lead large, high-impact workstreams within the Insurance Segment Strategy team's project portfolio, from problem structuring to analysis to recommendations
  • Analyze market trends, competitive dynamics, and internal performance data to inform strategic decisions
  • Develop clear, data-driven recommendations and communicate findings to senior leaders
  • Collaborate with stakeholders across the organization to translate strategy into execution
  • Prepare executive-level presentations and materials for senior leadership and the Board of Directors
  • Support the annual strategic planning process and ongoing business reviews
  • Mentor and develop junior team members, fostering a collaborative team environment

Use your skills to make an impact
Required Qualifications
  • Bachelor's degree
  • 2+ years of full-time work experience with a leading management consulting firm and/or strategy consulting related experience outside of a consulting firm, coupled with 2-3+ years of additional full-time work experience in a role requiring core strategy consulting skills/capabilities
  • Strong analytical and problem-solving skills, with the ability to develop structured insights from complex data
  • Excellent communication skills, including experience preparing and delivering executive-level presentations
  • Ability to work cross-functionally and influence key stakeholders in a matrixed environment
  • Experience managing significant workstreams or independent projects

Preferred Qualifications
  • MBA, MPH, or other relevant advanced degree
  • Healthcare industry experience, particularly in managed care or provider sectors
  • Experience leading strategy projects from concept to execution

Additional Information
This role reports to a Director on the Insurance Segment Strategy team, works collaboratively with members of rest of the team, and with senior leadership throughout the company
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$138,200 - $190,100 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

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