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Internship Humana Customer Service Jobs (NOW HIRING)

Humana

Principal Architect

Frisco, TX · Remote

... services supporting digital experiences and technology platform development. As the Principal ... Humana's customers and partners. The ideal candidate for this position will have a broad ...

Humana

Principal Architect

Frisco, TX · Remote

... services supporting digital experiences and technology platform development. As the Principal ... Humana's customers and partners. The ideal candidate for this position will have a broad ...

Humana

Principal Architect

Louisville, KY · Remote

... services supporting digital experiences and technology platform development. As the Principal ... Humana's customers and partners. The ideal candidate for this position will have a broad ...

Humana

Principal Architect

Louisville, KY · Remote

... services supporting digital experiences and technology platform development. As the Principal ... Humana's customers and partners. The ideal candidate for this position will have a broad ...

Humana

Principal Architect

Louisville, KY · Remote

... services supporting digital experiences and technology platform development. As the Principal ... Humana's customers and partners. The ideal candidate for this position will have a broad ...

Humana

Principal Architect

Frisco, TX · Remote

... services supporting digital experiences and technology platform development. As the Principal ... Humana's customers and partners. The ideal candidate for this position will have a broad ...

Humana, Inc.

IFG Customer Success Agent

$15.75 - $21.25/hr

Reliance Brokerage Customer Success Representatives are trusted partners who help customers ... Humana reserves the right to require associates to upgrade their internet service if necessary.

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Internship Humana Customer Service information

What types of projects or responsibilities can I expect as an intern in Humana’s customer service team?

As an intern with Humana’s Customer Service team, you can expect to engage in a variety of hands-on activities, such as assisting with customer inquiries, supporting process improvements, and learning about compliance in the healthcare industry. You’ll often participate in team meetings, shadow experienced representatives, and help analyze customer feedback to enhance service quality. This role gives you exposure to both individual and collaborative projects, allowing you to develop communication, problem-solving, and technical skills in a supportive, fast-paced environment. Interns are encouraged to ask questions, contribute ideas, and take initiative, which can open doors to future full-time opportunities within Humana.

What are the key skills and qualifications needed to thrive as an internship Humana customer service representative, and why are they important?

To thrive as an Internship Humana Customer Service representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer service principles, often supported by enrollment in a relevant degree program. Familiarity with customer relationship management (CRM) software, call center platforms, and basic office applications such as Microsoft Office is typically required. Excellent interpersonal skills, patience, and a positive attitude help interns build rapport with customers and colleagues. These skills ensure effective customer interactions, efficient issue resolution, and contribute to a positive company reputation.

What is an internship at Humana in customer service?

An Internship at Humana in Customer Service is a temporary position designed for students or recent graduates to gain hands-on experience in customer support within the healthcare industry. Interns typically assist customers by answering questions, resolving issues, and providing information about Humana's health insurance products and services. This role helps interns develop communication, problem-solving, and technical skills while learning about the healthcare sector. It also provides networking opportunities and insight into possible career paths at Humana. Interns often work closely with experienced professionals and may participate in training sessions or projects.
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What are the most commonly searched types of Humana Customer Service jobs? The most popular types of Humana Customer Service jobs are:
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Internship Humana Customer Service jobs near you
Infographic showing various Internship Humana Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Bilingual Consumer Service Operations Rep

Humana

Miramar, FL • Hybrid

$40K - $52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Humana rating

8.0

Company rating: 8.0 out of 10

Based on 264 frontline employees who took The Breakroom Quiz

164th of 303 rated insurance

Job description

Become a part of our caring community
Join Humana's Infusion Pharmacy team and help patients access the medications and care they need. As a Bilingual Consumer Service Operations Representative, you will partner with providers, patients, and health plans to manage pharmacy referrals and prior authorizations for managed care members. Reporting to the Consumer Service Operations Supervisor, you will review and process health and prescription claims, ensure compliance with payer requirements, including Medicare and Medicaid guidelines, and help guide efficient, accurate service delivery.
You'll serve as a trusted resource for customers and healthcare providers, resolve complex issues, support audits and special projects, and contribute to team success by mentoring and training colleagues. This is an excellent opportunity for someone who enjoys problem-solving, collaborating across teams, and making a meaningful impact on patient care.

Responsibilities:

  • Independently follow up on pending orders, including Member Liability and Health Plan authorizations.
  • Submit test claim based on prescription request collaborating with the Pharmacy department.
  • Work rejections directly with the health insurance company.
  • Use telephone or computer systems to obtain additional information and payments.
  • Request Prior authorizations.
  • Participate in special projects and other assigned tasks.

Use your skills to make an impact

Required Qualifications

  • Bilingual English/Spanish. Must be able to speak, read and write in both languages without limitations or assistance.
  • Minimum of 1 year of customer service experience.
  • Experience learning and navigating new technology systems.
  • Proficient in Microsoft Office Outlook and Word.

Preferred Qualifications

  • Pharmacy Technician certification.
  • Previous health insurance experience.

Additional Information

  • Location: Miramar, FL.
  • Workstyle: Hybrid Home, required to be in office one day per week.
  • Schedule: The Infusion Pharmacy is open Monday-Friday, 8:00 AM-9:00 PM, Saturday 9:00 AM-6:00 PM, and Sunday, 10:00 AM-7:00 PM. You will follow a rotating schedule, with shifts assigned across the hours of operation and including both weekday and weekend coverage.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$40,000 - $52,300 per year


Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About OneHome: OneHome coordinates a full range of post-acute care ranging from home health, infusion therapy and durable medical equipment services at patients' homes. OneHome's patient focused model creates one integrated point of accountability that coordinates with physicians, hospitals and health plans serving more than one million health plan members nationwide. OneHome was acquired by Humana in 2021 to advance value-based care. Our culture is inclusive, diverse, and above all, caring. It is important to us that our employees are engaged, supported and fairly treated. We offer a comprehensive benefits package to ensure the health and financial well-being of you and your family.About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

What Humana employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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