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Internship Humana Customer Service Jobs (NOW HIRING)

After all, a health services company that has multiple ways to improve the lives of its customers ... Humana has an inclusive and diverse culture welcoming candidates with multilingual skill sets to ...

After all, a health services company that has multiple ways to improve the lives of its customers ... Humana has an inclusive and diverse culture welcoming candidates with multilingual skill sets to ...

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Internship Humana Customer Service information

What are the key skills and qualifications needed to thrive as an Internship Humana Customer Service representative, and why are they important?

To thrive as an Internship Humana Customer Service representative, you need strong communication skills, problem-solving abilities, and a basic understanding of customer service principles, often supported by enrollment in a relevant degree program. Familiarity with customer relationship management (CRM) software, call center platforms, and basic office applications such as Microsoft Office is typically required. Excellent interpersonal skills, patience, and a positive attitude help interns build rapport with customers and colleagues. These skills ensure effective customer interactions, efficient issue resolution, and contribute to a positive company reputation.

What types of projects or responsibilities can I expect as an intern in Humana’s Customer Service team?

As an intern with Humana’s Customer Service team, you can expect to engage in a variety of hands-on activities, such as assisting with customer inquiries, supporting process improvements, and learning about compliance in the healthcare industry. You’ll often participate in team meetings, shadow experienced representatives, and help analyze customer feedback to enhance service quality. This role gives you exposure to both individual and collaborative projects, allowing you to develop communication, problem-solving, and technical skills in a supportive, fast-paced environment. Interns are encouraged to ask questions, contribute ideas, and take initiative, which can open doors to future full-time opportunities within Humana.

What is an Internship at Humana in Customer Service?

An Internship at Humana in Customer Service is a temporary position designed for students or recent graduates to gain hands-on experience in customer support within the healthcare industry. Interns typically assist customers by answering questions, resolving issues, and providing information about Humana's health insurance products and services. This role helps interns develop communication, problem-solving, and technical skills while learning about the healthcare sector. It also provides networking opportunities and insight into possible career paths at Humana. Interns often work closely with experienced professionals and may participate in training sessions or projects.

Does Humana offer internships?

Humana offers internships in various departments, including customer service roles, providing students and recent graduates with practical experience in healthcare and insurance industries. These internships typically include training, mentorship, and opportunities to develop relevant skills such as communication and problem-solving.
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Early Career Information Technology (IT) Full-Time Opportunities - January, February or Summer 20...

Early Career Information Technology (IT) Full-Time Opportunities - January, February or Summer 20...

Humana

Denver, CO

$15.50 - $20.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday


Humana rating

8.0

Company rating: 8.0 out of 10

Based on 251 frontline employees who took The Breakroom Quiz

145th of 259 rated insurance


Job description

Become a part of our caring community
Location: Louisville, KY; Arlington, VA; Denver, CO; Fort Lauderdale, FL; and Frisco, TX
Description
Humana is a leading healthcare organization committed to helping millions of people achieve their best health. Our Information Technology (IT) teams play a vital role in delivering innovative digital solutions that improve patient outcomes, streamline operations, and enhance consumer experience.
Humana is seeking early career IT professionals for full-time roles starting in January, February, or Summer 2026. These opportunities are designed for undergraduate and master's students graduating in Summer 2025, December 2025 or Spring/Summer 2026 who are passionate about technology and eager to make an impact in the healthcare industry. Roles span across Artificial Intelligence, Machine Learning, Software Engineering, Data Engineering, Data Science, Agile Project Management, and related disciplines. Qualified applicants will be considered for a variety of positions across Humana's IT organization, and your areas of interest will be requested and considered during the hiring process.

Potential Team Placements:

You may be placed in one of the several dynamic areas within Humana's IT organization, including:

  • Digital & Growth: Digital & Growth focuses on leveraging technology to drive member engagement, business expansion, and operational efficiency. The team develops and refines digital tools, mobile applications, and self-service portals that enhance the customer journey. Projects may include building new digital experiences, implement marketing automation, or use analytics to inform business strategy.

  • Enterprise AI: The Enterprise Augmented Intelligence (AI) team is responsible for innovating and building reusable, human-centered AI capabilities, tools and services to support and mature Humana's data science community and its data science projects. This includes focusing on advancing the future of AI with innovations such as Natural Language Processing (NLP) and Conversational AI, driving the AI Center of Excellence (COE) and supporting high-priority business use cases, all with the purpose of helping individuals achieve their best health, enabling simpler care and membership growth for Humana. Interns may work on projects involving model development, data pipeline optimization, and AI-driven insights for clinical and business challenges.

  • Insurance: The Insurance IT segment enables Humana's core insurance operations by developing and maintaining systems for claims processing, underwriting, policy administration, and member enrollment. Projects often focus on automating workflows, modernizing legacy platforms, AI chatbots and IVR, and enhancing data integrity to support efficient and accurate insurance services.

Required Qualifications

  • Must be available to work full-time (40 hours/week) starting January, February, or Summer 2026.

  • Must not require sponsorship to work in the United States now or in the future.

  • Must be a current full-time undergraduate or graduate student with an expected graduation date between Summer 2025 and Summer 2026.

  • Must be intellectually curious, flexible, as demonstrated through previous jobs, internships, and/or projects.

  • Must possess strong interpersonal, written, and oral communication skills.

Preferred Qualifications

  • Be actively involved in on-campus and/or community activities.

  • Have a strong academic history, with a minimum of 3.5 cumulative GPA.

  • Possess an interest in working in the healthcare industry.

  • Pursuing a bachelor's or master's degree in computer science, Computer Engineering, Information Technology, Computer Information Systems, Data Science, Cyber Security, or related quantitative discipline.

  • Technical skills may include Java, C#, JavaScript/Angular, SQL, Oracle, MongoDB, PowerBI, cloud platforms (Azure, AWS, Google Cloud), SaaS (Salesforce), agile methodologies (scaled agile, scrum), and AI/ML frameworks.

You must be authorized to work in the US without Humana sponsorship as Humana does not provide work visa sponsorship for this role.


Use your skills to make an impact

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security-both today and in the future, including:
Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$80,900 - $110,300 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.


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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

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