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Humana Customer Service Jobs (NOW HIRING)

Humana

Principal Architect

Frisco, TX · Remote

... services supporting digital experiences and technology platform development. As the Principal ... Humana's customers and partners. The ideal candidate for this position will have a broad ...

Humana

Principal Architect

Frisco, TX · Remote

... services supporting digital experiences and technology platform development. As the Principal ... Humana's customers and partners. The ideal candidate for this position will have a broad ...

Humana

Principal Architect

Louisville, KY · Remote

... services supporting digital experiences and technology platform development. As the Principal ... Humana's customers and partners. The ideal candidate for this position will have a broad ...

Humana

Principal Architect

Louisville, KY · Remote

... services supporting digital experiences and technology platform development. As the Principal ... Humana's customers and partners. The ideal candidate for this position will have a broad ...

Humana

Principal Architect

Louisville, KY · Remote

... services supporting digital experiences and technology platform development. As the Principal ... Humana's customers and partners. The ideal candidate for this position will have a broad ...

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Humana Customer Service information

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How much do humana customer service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for humana customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are typical daily responsibilities for a Humana Customer Service representative?

As a Humana Customer Service representative, your day-to-day tasks may include answering incoming calls or emails from members, assisting them with claims, benefits, and policy questions, and troubleshooting account issues. You’ll often work alongside other team members in a collaborative environment, sharing best practices and ensuring consistent service standards. The role involves effective time management to meet response goals, accurate documentation of interactions, and continuous learning about Humana’s evolving products and services. Candidates who enjoy helping others and thrive in dynamic settings tend to find this work especially rewarding.

What are the key skills and qualifications needed to thrive in the Humana Customer Service position, and why are they important?

To excel in a Humana Customer Service role, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is often required. Patience, active listening, and empathy are critical soft skills for building trust with members and addressing their needs. These competencies are essential for delivering high-quality service, resolving inquiries efficiently, and ensuring member satisfaction.

What is a Humana Customer Service?

A Humana Customer Service job involves assisting members with their healthcare insurance needs, including answering questions about policies, benefits, billing, and claims. Representatives provide support via phone, chat, or email to ensure a positive customer experience. This role requires strong communication skills, problem-solving abilities, and knowledge of Humana’s healthcare plans. Employees often receive training on company policies and healthcare regulations to better assist customers.

More about Humana Customer Service jobs
What cities are hiring for Humana Customer Service jobs? Cities with the most Humana Customer Service job openings:
What are the most commonly searched types of Humana Customer Service jobs? The most popular types of Humana Customer Service jobs are:
What states have the most Humana Customer Service jobs? States with the most job openings for Humana Customer Service jobs include:
What job categories do people searching Humana Customer Service jobs look for? The top searched job categories for Humana Customer Service jobs are:
Humana Customer Service jobs near you
Infographic showing various Humana Customer Service job openings in the United States as of August 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Member Service Rep (Bilingual)

Healthcare Support Staffing

Tampa, FL

$14 - $16/hr

Contractor

Re-posted 23 days ago

Job description

Company Description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

Job Description/Day to Day Duties:

Care Specialist for our call center to directly respond to questions, handle issues and provide guidance to both internal and external customers. 

Receive, document and resolve customer inquiries by using established best practices 

Build lasting relationships with Humana's customers 

Educate customers, providers and employers about Humana's products and services over the telephone 

Comply with HIPPA and CMS regulations 

Schedule medical appointments and transportation for patients and/or care givers when needed 

Qualifications

Minimum Education/Qualifications/Licensures:

High School Diploma/GED

Bilingual English/Spanish

Call center CSR experience (in the last 4 years)

MS applications knowledge

Additional Information

Length of Assignment: 09/28/2015-02/19/2016

Shift:  Must have the ability to work an 8 hr. shift between 8 am to 8 pm Monday through Sunday (Saturday OR Sunday), 5 days per week, with the flexibility to work overtime based on business needs 

Start: September 28, 2015

Pay rate: $14-$16 / hour (based on experience)

Healthcare Support logo

About Healthcare Support

Sourced by ZipRecruiter

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!Healthcare Support Staffing, Inc. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Maitland, FL, US

Year founded

2003

Social media

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