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Humana Customer Service Jobs (NOW HIRING)

... services supporting digital experiences and technology platform development. As the Principal ... Humana's customers and partners. The ideal candidate for this position will have a broad ...

... services supporting digital experiences and technology platform development. As the Principal ... Humana's customers and partners. The ideal candidate for this position will have a broad ...

... services supporting digital experiences and technology platform development. As the Principal ... Humana's customers and partners. The ideal candidate for this position will have a broad ...

... services supporting digital experiences and technology platform development. As the Principal ... Humana's customers and partners. The ideal candidate for this position will have a broad ...

... services supporting digital experiences and technology platform development. As the Principal ... Humana's customers and partners. The ideal candidate for this position will have a broad ...

... services supporting digital experiences and technology platform development. As the Principal ... Humana's customers and partners. The ideal candidate for this position will have a broad ...

Senior Voice of the Customer Professional

$19.75 - $27/hr

Work in a multi-disciplinary team to help Humana better understand how customers experience our products and services. * Use customer feedback, survey data, sentiment, behavioral signals, and ...

Two (2) years of customer service experience. * Experience working in the healthcare industry or a ... Humana reserves the right to require associates to upgrade their internet service if necessary.

HHA/CNA, Home Health

Fort Pierce, FL · On-site

$37K - $43K/yr

... Excellent customer service Strong clinical background Strong sense of engagement to be a team ... Through our Humana insurance services and our CenterWell healthcare services, we make it easier for ...

... Excellent customer service Strong clinical background Strong sense of engagement to be a team ... Through our Humana insurance services and our CenterWell healthcare services, we make it easier for ...

... Excellent customer service Strong clinical background Strong sense of engagement to be a team ... Through our Humana insurance services and our CenterWell healthcare services, we make it easier for ...

HHA/CNA, Home Health

Vero Beach, FL · On-site

$37K - $43K/yr

... Excellent customer service Strong clinical background Strong sense of engagement to be a team ... Through our Humana insurance services and our CenterWell healthcare services, we make it easier for ...

... Excellent customer service Strong clinical background Strong sense of engagement to be a team ... Through our Humana insurance services and our CenterWell healthcare services, we make it easier for ...

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Humana Customer Service information

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How much do humana customer service jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for humana customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How much does Humana pay work from home?

Humana customer service representatives working from home typically earn an hourly wage that ranges from $14 to $20, depending on experience and location. The role often offers flexible schedules and requires strong communication skills, with some positions providing additional benefits or incentives.

What are typical daily responsibilities for a Humana Customer Service representative?

As a Humana Customer Service representative, your day-to-day tasks may include answering incoming calls or emails from members, assisting them with claims, benefits, and policy questions, and troubleshooting account issues. You’ll often work alongside other team members in a collaborative environment, sharing best practices and ensuring consistent service standards. The role involves effective time management to meet response goals, accurate documentation of interactions, and continuous learning about Humana’s evolving products and services. Candidates who enjoy helping others and thrive in dynamic settings tend to find this work especially rewarding.

Is it hard to get hired at Humana?

Humana customer service positions typically require a high school diploma or equivalent and good communication skills. The hiring process involves multiple interviews and assessments, and candidates with relevant experience or certifications may have an advantage. Overall, the difficulty depends on the applicant's qualifications and the current job market conditions.

How much does Humana pay employees?

Humana customer service representatives typically earn an hourly wage ranging from $15 to $20, depending on experience and location. The company also offers benefits such as health insurance and paid time off, with opportunities for advancement and skill development.

Is Humana a good company to work for remotely?

Humana Customer Service roles can be performed remotely, offering flexibility and the ability to work from home. The company provides training and requires strong communication skills, with remote positions often including benefits and a structured schedule. Employee reviews vary, but many report positive experiences with remote work options at Humana.

What are the key skills and qualifications needed to thrive in the Humana Customer Service position, and why are they important?

To excel in a Humana Customer Service role, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is often required. Patience, active listening, and empathy are critical soft skills for building trust with members and addressing their needs. These competencies are essential for delivering high-quality service, resolving inquiries efficiently, and ensuring member satisfaction.

What is a Humana Customer Service job?

A Humana Customer Service job involves assisting members with their healthcare insurance needs, including answering questions about policies, benefits, billing, and claims. Representatives provide support via phone, chat, or email to ensure a positive customer experience. This role requires strong communication skills, problem-solving abilities, and knowledge of Humana’s healthcare plans. Employees often receive training on company policies and healthcare regulations to better assist customers.

More about Humana Customer Service jobs
What cities are hiring for Humana Customer Service jobs? Cities with the most Humana Customer Service job openings:
What are the most commonly searched types of Humana Customer Service jobs? The most popular types of Humana Customer Service jobs are:
What states have the most Humana Customer Service jobs? States with the most job openings for Humana Customer Service jobs include:
Infographic showing various Humana Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Principal Architect

Principal Architect

Humana

Louisville, KY • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago


Humana rating

7.9

Company rating: 7.9 out of 10

Based on 262 frontline employees who took The Breakroom Quiz

159th of 281 rated insurance


Job description

Become a part of our caring community
The Principal Solutions Architect(role is remote but must be located in Dallas, TX or Louisville, KY) leads teams of System and Solution Architects and manages the operation of Digital platforms and services supporting digital experiences and technology platform development. As the Principal Architect digital platforms, they provide strategic advice and guidance to cloud infrastructure and DevSecOps solutions teams for maintaining and building capabilities for high profile systems that support the digital business at Humana. As the lead for Solutions and Systems architecture they lead a team of highly skilled architects with broad, advanced technical experience across digital marketing sales and online presence in websites, mobile apps and omni-channel communications with Humana's customers and partners. The ideal candidate for this position will have a broad understanding of cloud computing, systems architecture, scalable solutions building and integration. With a background in engineering, this role will be an advocate for the engineer while interfacing with business teams to coordinate teams and programs to advance digital growth across Humana.

The Principal Solutions Architect translates business needs into technical systems solutions. Integrates hardware, software and network interfaces to form a system. Works with senior executives to develop and drive segment or enterprise-wide functional strategies. Advises one or more areas, programs or functions and provides recommendations to senior executives on matters of significance, and as an advanced subject matter expert competent to work at very high levels in multiple knowledge and functional areas across the enterprise.


Use your skills to make an impact

Role Description:

  • Lead the development of a Platform ecosystem in fast track the digital transformation journey of Humana following current day industry best practices, and technologies.
    • Highly scalable, Portable, and resilient cloud infrastructure following Cloud Native and Cloud agnostic principles,
    • Establish the Automation and self-service for improved time to market and the developer experience by enforcing consistent cloud adoption and implementation strategies,
    • Establish reusable design patterns, solutions to expedite the adoption of enterprise governance like Privacy, Security, Compliance.
    • Establish unified intake and onboarding process to best leverage various approved technologies and patterns at Humana for more robust, and consistent implementations.
  • Lead the development, architecture, strategy and adoption of AI, ML and Gen AI related technologies to improve the member experience by building highly personalized, context aware digital experiences.
  • Lead the architecture center of practices across Sales, Marketing (MarTech) and Digital to enable and enforce consistent best solutions across all the touch points of a consumer.
  • Lead interaction with IT partners to ensure a clear, efficient approach to delivery, quality in all promoted work, scalable and well thought out approaches and front-end technologies that are appropriately implemented.
  • Lead the development, and Architecture of digital experiences using various technologies MACH Architecture principles.
    • front-end web solutions using HTML, JavaScript, CSS, Vue,js, Angular and React.js
    • Micro services using Java, .Net, Node.js and Python
    • Varity of data base technologies like relation, document, vector, and graph etc.

Responsibilities:

  • Work closely with vendors, agencies, internal partners, and team members and act as a Subject Matter Expert on the theories and principals behind usability and interface design.
  • Design, develop and maintain Humana's network and fully integrated applications systems to ensure the protection of highly confidential data that passes through them.
  • Build highly secured web and mobile experiences for various Humana enterprise web portals, which will be used by and protect consumers, employees, and external partners.
  • Design and architect an enterprise website search functionality using advanced Artificial Intelligence and Machine Learning techniques.
  • Ensure that all third-party library integrations on various Humana portals are meeting Humana standards in the areas of Security, Privacy, Performance and Accessibility, as well as Section 508 and ADA compliance.
  • Build a dependency management program to ensure that different web development libraries in use are not vulnerable, deprecated, and/or associated with unfavorable licensing agreements
  • Understands and advocates architecture principles and articulates value proposition of architecture to business and technology partners.
  • Ensures decisions around architecture are made in alignment with defined strategies and deviations from standards are accurately identified, addressed, and communicated.
  • Sets technology strategy to deliver on corporate objectives and expected outcomes.
  • Leads a team of architects designing and configuring the technical systems and application architecture across all platforms, systems, applications and hardware within the Healthcare Ecosystem.
  • Works with peers from other segments and Enterprise Architecture on development and execution of Enterprise IT Standards and frameworks.
  • Work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
  • Make decisions around technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.
  • Influences enterprise strategy.
  • Develops and maintains technology roadmap in partnership with Business leaders to deliver desired outcomes.
  • Creates a team culture of inclusion, support, and curiosity that demonstrates the Humana values.

Role Essentials:

  • Broad technology experience across several of these areas including cloud architecture, digital marketing, NoSQL/SQL databases, event streaming, analytics, machine learning, networking, security, storage, DevSecOps, containers, server less, CI/CD, management and monitoring, cloud migrations, digital transformation.
  • Experience in the design and implementation of complex IT solutions (including scalable cloud-based solutions)
  • Experience with large enterprise level systems and managing data at scale.
  • Experience with multiple public cloud providers.
  • Experience architecting cloud native solutions or migrating on-prem solutions to cloud.
  • Candidate must be willing to switch the gears as needed to swing between different areas of Digital Channels based on the designated assignments and exigencies of duty.
  • Prior experience providing technical leadership to a team of Lead and Senior Architects.
  • Understands and can articulate common architectural patterns and design principles.

Required Qualifications

  • Bachelor's degree in Computer Science or 10+ years management in related IT field
  • 10 or more years of progressive information technology experience directly related to architecture/engineering, information security, or other specialized technology field
  • 5+ years of project/people leadership
  • 3-5 years of experience with Cloud Computing & certifications in Cloud Technologies
  • 5+ years of experience with platform implementation and transformation
  • Extremely strong technical foundation with a solid background in architectural patterns involving Digital Experience Strategy and ability to map technology concepts across various technology platforms
  • Experience in leading thru organizational change
  • Experience in development of large-scale systems for enterprise strategic initiatives
  • Strong communication skills for creating and sharing presentations to multiple levels of audiences of stakeholders - i.e. senior executives in business and IT, architects, developers, etc.
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences
  • Prior experience in development of software for enterprise applications and digital websites

Preferred Qualifications

  • Master's Degree in Computer Science or a related field (IT, MBA, etc.)
  • Cloud Solutions Architect certification(s) with major CSPs (Azure preferred)
  • Experience with web content and publishing services from Adobe and Akamai
  • Experience in agile development and work practices
  • Experience in creating personalized experiences with modular and flexible web and mobile architectures

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$172,200 - $236,900 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.


What Humana employees say

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Benefits

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Humana logo

About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

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