ZipRecruiter

Log In

1

On Call Humana Customer Service Jobs (NOW HIRING)

Humana

After all, a health services company that has multiple ways to improve the lives of its customers ... Humana has an inclusive and diverse culture welcoming candidates with multilingual skill sets to ...

Humana

After all, a health services company that has multiple ways to improve the lives of its customers ... Humana has an inclusive and diverse culture welcoming candidates with multilingual skill sets to ...

next page

Showing results 1-20

All JobsOn Call Humana Customer Service Jobs

On Call Humana Customer Service information

See salary details

$10

$18

$26

How much do on call humana customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for on call humana customer service in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between On Call Humana Customer Service vs Humana Customer Service Representative?

AspectOn Call Humana Customer ServiceHumana Customer Service Representative
CredentialsHigh school diploma or equivalent; healthcare knowledge beneficialHigh school diploma or equivalent; healthcare knowledge beneficial
Work EnvironmentRemote or call center setting, handling inbound callsCall center or remote, assisting members via phone or chat
Job FocusResponding to member inquiries, resolving issues, providing informationAssisting members with plan details, billing, and coverage questions

Both roles require similar credentials and work in call center environments, focusing on member support. The main difference is that On Call Humana Customer Service often involves flexible, on-demand shifts, while Humana Customer Service Representatives typically have scheduled shifts with more routine responsibilities.

More about On Call Humana Customer Service jobs
What are the most commonly searched types of Humana Customer Service jobs? The most popular types of Humana Customer Service jobs are:
What job categories do people searching On Call Humana Customer Service jobs look for? The top searched job categories for On Call Humana Customer Service jobs are:
On Call Humana Customer Service jobs near you
Infographic showing various On Call Humana Customer Service job openings in the United States as of June 2026, with employment types broken down into 50% Full Time, 45% Part Time, and 5% Contract. Highlights an 84% Physical, and 16% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.
Consumer Service Operations Representative

Consumer Service Operations Representative

Humana

Louisville, KY • On-site

$40K - $52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Humana rating

8.0

Company rating: 8.0 out of 10

Based on 252 frontline employees who took The Breakroom Quiz

145th of 260 rated insurance

Job description

Become a part of our caring community
The Consumer Service Operations Representative represents the Dual Eligible Outreach Department by taking inbound calls to members and/or providers regarding a variety of issues. The Consumer Service Operations Representative performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply mathmatical skills. The Consumer Service Operations Representative performs varied activities and moderately complex administrative/operational/customer support assignments. Typically works on semi-routine assignments.

Louisville, KY

Full-Time | Monday-Friday, 10:40 AM - 7:10 PM

$1,500 bonus for new hires that remain employed 12 months after hire date

Build a Career That Makes a Difference

Are you looking to build a meaningful career, not just find another job? We're seeking motivated, purpose-driven professionals who are passionate about helping others. As a Consumer Service Operations Representative, you'll play a vital role in connecting our members with state and federal programs that support their health and well-being.

This is more than a call center role-it's a chance to grow your career while making an impact.

What You'll Do

  • You will work in a call center environment, engaging with members over the phone to assess eligibility for programs like the Medicare Savings Program.
  • Collect and input personal and financial information into multiple systems with accuracy and efficiency.
  • Identify additional resources to support members' needs, such as food assistance or medication cost savings.
  • Educate and empower members to take advantage of benefits that improve their quality of life.
  • Collaborate with a supportive team and contribute to a culture of compassion, service, and excellence.

What Success Looks Like

  • You're a strong communicator who listens with empathy and responds with clarity.
  • You thrive in a fast-paced environment and can multitask across systems and conversations.
  • You're committed to continuous learning and see this role as a stepping stone in your career journey.
  • You take pride in helping others and find purpose in service.

Schedule & Work Environment

  • Hours: Monday-Friday, 10:40 AM - 7:10 PM (with scheduled lunch and breaks).
  • NO PTO is allowed the first 90 days of employment
  • Location: In-office for the first 6 months at 101 E Main Street, Louisville, KY 40202.
  • Remote work may be available based on performance, attendance, and demonstrated independence.

Use your skills to make an impact

Required Qualifications

  • Minimum 2 years of customer service experience to include experience assisting customers through effective listening and communication
  • Proficient in technology to include data entry, learning and navigating multiple systems and learning new applications
  • Proven ability applying critical thinking skills for rapid problem resolution
  • Adaptable and open to change in a dynamic environment

Preferred Qualifications

  • Experience in healthcare or social services
  • Previous inbound/outbound call center experience
  • Bilingual English/Spanish
  • Associate's or Bachelor's degree

Why Join Us?

At Humana, we're committed to inspiring health and human connection. We value diverse backgrounds and perspectives, and we're building a team that reflects the communities we serve. If you're ready to grow your career while helping others live healthier lives, we'd love to meet you.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$40,000 - $52,300 per year


Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

What Humana employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Humana logo

About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

FacebookTwitter

View All Humana Jobs

Apply