ZipRecruiter

Log In

1

Email Customer Service Representative Jobs (NOW HIRING)

Copart, Inc.

Customer Service Representative

Las Vegas, NV · On-site

$20.03 - $22.58/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and ... Position may expand to include Chat and Email Customer Support. Answer and place calls in a ...

Copart, Inc.

Customer Service Representative

Trenton, NJ · On-site

$20.03 - $22.58/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and ... Position may expand to include Chat and Email Customer Support. Answer and place calls in a ...

Pella

Customer Service - El Mirage

El Mirage, AZ · On-site

$15 - $20.50/hr

Customer Service Representative The purpose of a Customer Service Representative is to act as a ... Communicate daily scheduling updates via email, customer service coordinator, and builder ...

Zumbrota Drivetrain

Customer Service

Zumbrota, MN

$20 - $25/hr

Description The Customer Service Representative is responsible for responding to both internal and external customer requests for assistance or information via telephone and email. CSR will provide ...

SKIDMORE

Customer Service Representative

West Chester, OH · Hybrid

$15 - $20.50/hr

Customer Service Reps process orders for our customers, respond to inquiries, and handle any issues ... Receives customer orders by phone, email, customer website or EDI. * Enters orders and data into ...

next page

Showing results 1-20

All JobsEmail Customer Service Representative Jobs

Email Customer Service Representative information

See salary details

$9

$18

$26

How much do email customer service representative jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for email customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Email Customer Service Representatives and how can they be addressed?

Email Customer Service Representatives often encounter challenges such as managing high volumes of inquiries, maintaining a professional tone across written communications, and ensuring timely responses to customers. It can also be difficult to resolve complex issues without verbal cues or immediate back-and-forth conversation. To address these challenges, it's important to use clear templates, prioritize inquiries effectively, and collaborate with team members or other departments when specialized knowledge is needed. Strong organizational skills and ongoing training in communication best practices can also help representatives succeed in this role.

What does an Email Customer Service Representative do?

An Email Customer Service Representative is responsible for assisting customers by responding to their inquiries, concerns, or issues through email communication. They handle tasks such as providing product or service information, resolving complaints, processing orders or returns, and escalating complex issues to the appropriate departments. Their role requires strong written communication skills, attention to detail, and the ability to manage multiple inquiries efficiently. By ensuring prompt and helpful responses, they help maintain customer satisfaction and loyalty.

How to make $1000 a week remotely?

An Email Customer Service Representative can earn $1000 or more weekly by working full-time, often requiring strong communication skills and experience with email management tools. Increasing income may involve taking on multiple clients, working overtime, or gaining specialized certifications to access higher-paying roles.

What key skills and qualifications are needed to excel as an Email Customer Service Representative, and why are they important?

To thrive as an Email Customer Service Representative, you need excellent written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk systems, and email platforms is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse customer inquiries. These skills are essential for providing accurate, efficient, and positive customer experiences through digital channels.

How to apply for a customer service job via email?

To apply for an email customer service representative position, send a professional email including a tailored cover letter and your resume as attachments. Address the email to the hiring manager if possible, and follow any specific application instructions provided in the job posting, such as subject line requirements or required documents. Ensure your email demonstrates clear communication skills and relevant experience with customer service tools or software.

How do I become an online chat agent?

To become an online chat agent, you typically need good communication skills, basic computer proficiency, and familiarity with chat software or customer service platforms. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or relevant certifications. Training is often provided by the employer to familiarize new agents with company policies and tools.

What is the difference between Email Customer Service Representative vs Chat Customer Service Representative?

AspectEmail Customer Service RepresentativeChat Customer Service Representative
Communication MethodResponds via email, providing detailed written responsesHandles live chat inquiries in real-time
Work EnvironmentPrimarily office-based, working with email platformsOften works in a live chat software environment
Required SkillsStrong written communication, patience, attention to detailQuick typing, multitasking, real-time problem solving
Common IndustriesRetail, tech, e-commerce, customer supportRetail, tech, e-commerce, customer support

Both roles involve assisting customers, but Email Customer Service Representatives focus on written email communication, providing detailed responses, while Chat Customer Service Representatives handle live chat interactions in real-time. The skills overlap in written communication, but chat roles require faster responses and multitasking skills. Both are vital in customer support across similar industries.

What jobs pay 4000 a week without a degree?

An Email Customer Service Representative typically earns less than $4,000 per week, as most customer service roles pay hourly or salary wages below that threshold. High-paying jobs that can reach $4,000 weekly without a degree often include sales positions, real estate agents, or skilled trades like electricians or plumbers, which rely on experience, certifications, or commissions rather than formal education.
More about Email Customer Service Representative jobs
What states have the most Email Customer Service Representative jobs? States with the most job openings for Email Customer Service Representative jobs include:
What job categories do people searching Email Customer Service Representative jobs look for? The top searched job categories for Email Customer Service Representative jobs are:
Email Customer Service Representative jobs near you
Customer Service Rep (CRL)

Customer Service Rep (CRL)

Oldcastle BuildingEnvelope

Elgin, IL

$15.75 - $21.50/hr

Other

Posted 5 days ago

Oldcastle BuildingEnvelope rating

7.2

Company rating: 7.2 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

337th of 527 rated manufacturers

Job description

What You'll Will Get To Do

The Customer Service Representative - Distribution Center is responsible for managing customer communications through phone, email, and chat channels while supporting the operational activities of assigned distribution centers. This role serves as a key communication link between customers, operations, transportation, inventory, and internal support teams to ensure accurate order processing, timely issue resolution, and quality customer experience.

Job Responsibilities

  • Manage inbound and outbound customer communication through phone, email, and chat platforms.
  • Process customer orders, order updates, delivery inquiries, and service requests.
  • Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
  • Monitor customer orders from entry through fulfillment and delivery completion.
  • Resolve customer concerns and escalate complex issues as appropriate.

Qualification Requirements

  • High school diploma or equivalent required; associate or bachelor's degree preferred
  • 2+ years of customer service, call center, logistics, or distribution support experience
  • Strong written and verbal communication skills
  • Experience managing phone and email customer interactions
  • Strong organizational and multitasking abilities
  • Proficiency with Microsoft Office applications
  • Ability to work in a fast-paced operational environment
  • SAP or ERP system experience
  • Manufacturing, distribution, logistics, or supply chain industry experience
  • Experience supporting multi-location operations

What Oldcastle BuildingEnvelope employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply