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Email Customer Service Representative Jobs (NOW HIRING)

Copart, Inc.

Customer Service Representative

Ocala, FL · On-site

$16.04 - $18.07/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and ... Position may expand to include Chat and Email Customer Support. Answer and place calls in a ...

Copart, Inc.

Customer Service Representative

Orlando, FL · On-site

$15 - $20.25/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and ... Position may expand to include Chat and Email Customer Support. Answer and place calls in a ...

Pella

Customer Service - El Mirage

El Mirage, AZ · On-site

$15 - $20.50/hr

Customer Service Representative The purpose of a Customer Service Representative is to act as a ... Communicate daily scheduling updates via email, customer service coordinator, and builder ...

Pella Corporation

Customer Service - El Mirage

El Mirage, AZ · On-site

$15 - $20.50/hr

The purpose of a Customer Service Representative is to act as a liaison, provide product/services ... Communicate daily scheduling updates via email, customer service coordinator, and builder ...

Pella Corporation

Customer Service - El Mirage

El Mirage, AZ · On-site

$15 - $20.50/hr

The purpose of a Customer Service Representative is to act as a liaison, provide product/services ... Communicate daily scheduling updates via email, customer service coordinator, and builder ...

Pella Corporation

Customer Service - El Mirage

El Mirage, AZ · On-site

$15 - $20.50/hr

The purpose of a Customer Service Representative is to act as a liaison, provide product/services ... Communicate daily scheduling updates via email, customer service coordinator, and builder ...

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Email Customer Service Representative information

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$26

How much do email customer service representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for email customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an email customer service representative do?

An Email Customer Service Representative is responsible for assisting customers by responding to their inquiries, concerns, or issues through email communication. They handle tasks such as providing product or service information, resolving complaints, processing orders or returns, and escalating complex issues to the appropriate departments. Their role requires strong written communication skills, attention to detail, and the ability to manage multiple inquiries efficiently. By ensuring prompt and helpful responses, they help maintain customer satisfaction and loyalty.

What key skills and qualifications are needed to excel as an email customer service representative, and why are they important?

To thrive as an Email Customer Service Representative, you need excellent written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk systems, and email platforms is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse customer inquiries. These skills are essential for providing accurate, efficient, and positive customer experiences through digital channels.

What are some common challenges faced by email customer service representatives and how can they be addressed?

Email Customer Service Representatives often encounter challenges such as managing high volumes of inquiries, maintaining a professional tone across written communications, and ensuring timely responses to customers. It can also be difficult to resolve complex issues without verbal cues or immediate back-and-forth conversation. To address these challenges, it's important to use clear templates, prioritize inquiries effectively, and collaborate with team members or other departments when specialized knowledge is needed. Strong organizational skills and ongoing training in communication best practices can also help representatives succeed in this role.

What is the difference between Email Customer Service Representative vs Chat Customer Service Representative?

AspectEmail Customer Service RepresentativeChat Customer Service Representative
Communication MethodResponds via email, providing detailed written responsesHandles live chat inquiries in real-time
Work EnvironmentPrimarily office-based, working with email platformsOften works in a live chat software environment
Required SkillsStrong written communication, patience, attention to detailQuick typing, multitasking, real-time problem solving
Common IndustriesRetail, tech, e-commerce, customer supportRetail, tech, e-commerce, customer support

Both roles involve assisting customers, but Email Customer Service Representatives focus on written email communication, providing detailed responses, while Chat Customer Service Representatives handle live chat interactions in real-time. The skills overlap in written communication, but chat roles require faster responses and multitasking skills. Both are vital in customer support across similar industries.

More about Email Customer Service Representative jobs

What states have the most Email Customer Service Representative jobs?

States with the most job openings for Email Customer Service Representative jobs include:

What job categories do people searching Email Customer Service Representative jobs look for?

The top searched job categories for Email Customer Service Representative jobs are:

Email Customer Service Representative jobs near you
Infographic showing various Email Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Rep (CRL)

Elgin, IL • On-site

Oldcastle BuildingEnvelope
Construction Materials Wholesalers • 5 - 10K employees

7.2

Company rating: 7.2 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

351st of 545 rated manufacturers

People enjoy working here

Good employer

Paid breaks

Learn more about Oldcastle BuildingEnvelopeexternal

$15.75 - $21.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

What You'll Will Get To Do

The Customer Service Representative - Distribution Center is responsible for managing customer communications through phone, email, and chat channels while supporting the operational activities of assigned distribution centers. This role serves as a key communication link between customers, operations, transportation, inventory, and internal support teams to ensure accurate order processing, timely issue resolution, and quality customer experience.

Job Responsibilities

  • Manage inbound and outbound customer communication through phone, email, and chat platforms.
  • Process customer orders, order updates, delivery inquiries, and service requests.
  • Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
  • Monitor customer orders from entry through fulfillment and delivery completion.
  • Resolve customer concerns and escalate complex issues as appropriate.

Qualification Requirements

  • High school diploma or equivalent required; associate or bachelor's degree preferred
  • 2+ years of customer service, call center, logistics, or distribution support experience
  • Strong written and verbal communication skills
  • Experience managing phone and email customer interactions
  • Strong organizational and multitasking abilities
  • Proficiency with Microsoft Office applications
  • Ability to work in a fast-paced operational environment
  • SAP or ERP system experience
  • Manufacturing, distribution, logistics, or supply chain industry experience
  • Experience supporting multi-location operations

What Oldcastle BuildingEnvelope employees say

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Hours and flexibility

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