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Bilingual Customer Service Representative (English/Spanish)

Sandy Springs, GA · On-site

$19/hr

Job Summary We are seeking a Bilingual Customer Service Representative (English/Spanish) to join our growing team. In this role, you will provide exceptional customer support by phone, chat, and ...

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How much do customer service representative english jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer service representative english in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a customer service representative English do?

A Customer Service Representative (English) assists customers by answering questions, resolving issues, and providing information about products or services, typically in English. They communicate with customers via phone, email, chat, or in person, ensuring a positive experience and helping to resolve any concerns. Their role often includes documenting customer interactions and following up to ensure satisfaction. Strong communication and problem-solving skills are essential for this position.

What are some common challenges faced by customer service representatives English, and how can they be managed?

Customer Service Representatives working in English-speaking environments often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting performance metrics like response time and customer satisfaction. Effective stress management and strong communication skills are essential to navigate these situations. Building product knowledge, using active listening, and leveraging support from team leads or colleagues can help resolve issues efficiently and maintain a positive customer experience.

What is the difference between Customer Service Representative English vs Customer Support Specialist English?

AspectCustomer Service Representative EnglishCustomer Support Specialist English
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; technical knowledge may be preferred
Work EnvironmentCall centers, retail, office settingsCall centers, technical support centers, online chat platforms
Industry UsageRetail, telecommunications, bankingTechnology, software, hardware companies
Search & Comparison IntentCustomer Service Representative English vs Customer Support Specialist English

While both roles involve assisting customers, Customer Service Representatives focus on general inquiries and transactional support, whereas Customer Support Specialists often handle technical issues and product-specific questions. The choice depends on the industry and the complexity of customer needs.

What are the key skills and qualifications needed to thrive as a customer service representative English, and why are they important?

To thrive as a Customer Service Representative (English), you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer literacy are frequently required. Patience, active listening, and a positive attitude are important soft skills that help build rapport with customers. These skills and qualities are essential to efficiently resolve customer issues, maintain satisfaction, and represent the company's brand effectively.
More about Customer Service Representative English jobs
What job categories do people searching Customer Service Representative English jobs look for? The top searched job categories for Customer Service Representative English jobs are:
Customer Service Representative English jobs near you
Infographic showing various Customer Service Representative English job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (English/Spanish)

5th HQ

Davie, FL • On-site

$27/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 24 days ago

Job description

Job Summary:
Are you a people person who loves helping others and thrives in a fast-paced environment? We’re looking for a friendly and proactive Bilingual Customer Service Representative to join our team! In this role, you’ll be the voice of our company, providing top-notch support to our customers in both English and Spanish. If you’re passionate about customer service, enjoy solving problems, and want to make a real impact, we’d love to meet you!

What You’ll Do:

  • Provide exceptional service and support to customers via phone, email, and chat in both English and Spanish.
  • Resolve inquiries, troubleshoot issues, and offer solutions to ensure customer satisfaction.
  • Accurately log all customer interactions and update information in our system.
  • Collaborate with team members to provide efficient and seamless support.
  • Educate customers on our products and services to help them make the most of our offerings.

What We’re Looking For:

  • Bilingual (English/Spanish) with excellent written and verbal communication skills.
  • Customer-focused with strong problem-solving skills and a positive attitude.
  • Previous customer service experience preferred, but we’re willing to train the right person!
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in basic computer applications and a willingness to learn new software.

What We Offer:

  • Competitive hourly rate.
  • Comprehensive benefits package including health, dental, and vision insurance.
  • Paid time off and holiday pay.
  • A supportive team environment with opportunities for growth and advancement.
  • Ongoing training and professional development to enhance your skills.

Why Join Us?

We believe in creating a positive work culture where employees feel valued, appreciated, and part of a team. If you’re ready to take your customer service skills to the next level and work in a company that truly cares about its employees and customers, apply today!

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About 5th HQ

Sourced by ZipRecruiter

We are a boutique Staffing & Recruiting agency that provides a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including Professional, Light Industrial, and Office Services.

Industry

Recruiting and staffing services

Headquarters location

Plantation, FL, US

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