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Customer Service Representative English Jobs (NOW HIRING)

Direct Renovation Supply

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Bilingual Customer Service Representatives

Carrollton, TX · On-site

$19 - $20/hr

Bilingual Customer Service Representative Job Summary We are seeking a motivated and sales-driven Bilingual Customer Service Representative (English/Spanish) to provide exceptional customer service ...

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Customer Service Representative English information

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How much do customer service representative english jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for customer service representative english in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Customer Service Representative (English) do?

A Customer Service Representative (English) assists customers by answering questions, resolving issues, and providing information about products or services, typically in English. They communicate with customers via phone, email, chat, or in person, ensuring a positive experience and helping to resolve any concerns. Their role often includes documenting customer interactions and following up to ensure satisfaction. Strong communication and problem-solving skills are essential for this position.

What are some common challenges faced by Customer Service Representatives working in English-speaking environments, and how can they be managed?

Customer Service Representatives working in English-speaking environments often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting performance metrics like response time and customer satisfaction. Effective stress management and strong communication skills are essential to navigate these situations. Building product knowledge, using active listening, and leveraging support from team leads or colleagues can help resolve issues efficiently and maintain a positive customer experience.

What is the difference between Customer Service Representative English vs Customer Support Specialist English?

AspectCustomer Service Representative EnglishCustomer Support Specialist English
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; technical knowledge may be preferred
Work EnvironmentCall centers, retail, office settingsCall centers, technical support centers, online chat platforms
Industry UsageRetail, telecommunications, bankingTechnology, software, hardware companies
Search & Comparison IntentCustomer Service Representative English vs Customer Support Specialist English

While both roles involve assisting customers, Customer Service Representatives focus on general inquiries and transactional support, whereas Customer Support Specialists often handle technical issues and product-specific questions. The choice depends on the industry and the complexity of customer needs.

What are the key skills and qualifications needed to thrive as a Customer Service Representative (English), and why are they important?

To thrive as a Customer Service Representative (English), you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer literacy are frequently required. Patience, active listening, and a positive attitude are important soft skills that help build rapport with customers. These skills and qualities are essential to efficiently resolve customer issues, maintain satisfaction, and represent the company's brand effectively.
More about Customer Service Representative English jobs
What states have the most Customer Service Representative English jobs? States with the most job openings for Customer Service Representative English jobs include:
What job categories do people searching Customer Service Representative English jobs look for? The top searched job categories for Customer Service Representative English jobs are:
Customer Service Representative English jobs near you
Infographic showing various Customer Service Representative English job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, and 24% Part Time. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Bilingual Customer Service Representative (English/Spanish)

Bilingual Customer Service Representative (English/Spanish)

Rubber Inc.

Romeoville, IL • On-site

$19 - $22/hr

Full-time

Posted 4 days ago

Job description

Position Overview
Now Hiring: Bilingual Customer Service Representative (English/Spanish)
Full-Time | Flexible Day Schedule (8:00 AM-5:00 PM)
Location: Romeoville, IL
Compensation: $19.00-$22.00 per hour
Join a Company That Values Great Customer Service
Rubber Inc. has been a trusted distributor to the automotive, commercial, and industrial markets since 1939. With multiple locations across the Midwest and Southeast, we pride ourselves on delivering quality products, dependable service, and long-term customer relationships.
We're looking for a fully bilingual Customer Service Representative (English & Spanish) who enjoys helping people, solving problems, and providing exceptional support in a fast-paced environment.
Position Overview
As a Bilingual Customer Service Representative, you'll serve as a primary point of contact for both English-and Spanish-speaking customers. You'll assist with orders, answer questions, resolve concerns, and work closely with internal teams to ensure every customer receives outstanding service.
If you're organized, customer-focused, and enjoy communicating with people from diverse backgrounds, we'd love to hear from you.
What We Offer
  • Competitive hourly pay
  • Comprehensive benefits package
  • Opportunities for career advancement
  • Collaborative and supportive team environment

Primary Responsibilities
  • Provide professional customer support by phone, email, and other communication channels in both English and Spanish
  • Enter and process customer orders accurately and efficiently
  • Respond to questions regarding products, pricing, order status, and services
  • Resolve customer concerns with professionalism and a solutions-oriented approach
  • Maintain accurate records of customer interactions within the CRM system
  • Coordinate with internal departments to ensure timely order fulfillment
  • Build strong relationships by delivering exceptional customer experiences
  • Manage multiple priorities while maintaining accuracy and attention to detail
  • Follow company policies, procedures, and service standards

Qualifications
  • Fluent in both English and Spanish (required)
  • Minimum of 3 years of customer service, customer support, or related experience preferred
  • Experience working with CRM platforms such as HubSpot or similar software is a plus
  • Comfortable handling a high volume of inbound customer calls
  • Strong verbal and written communication skills in both languages
  • Excellent organizational, multitasking, and problem-solving abilities
  • Detail-oriented with strong computer skills and a customer-first mindset

Apply Today
If you're a bilingual customer service professional who enjoys helping customers and wants to build your career with a well-established company, we'd love to hear from you. Apply today to join the Rubber Inc. team!
Pay Range
USD $19.00 - USD $22.00 /Hr.

Apply