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How much do customer service representative english jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer service representative english in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Customer Service Representative (English) do?

A Customer Service Representative (English) assists customers by answering questions, resolving issues, and providing information about products or services, typically in English. They communicate with customers via phone, email, chat, or in person, ensuring a positive experience and helping to resolve any concerns. Their role often includes documenting customer interactions and following up to ensure satisfaction. Strong communication and problem-solving skills are essential for this position.

What are some common challenges faced by Customer Service Representatives working in English-speaking environments, and how can they be managed?

Customer Service Representatives working in English-speaking environments often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting performance metrics like response time and customer satisfaction. Effective stress management and strong communication skills are essential to navigate these situations. Building product knowledge, using active listening, and leveraging support from team leads or colleagues can help resolve issues efficiently and maintain a positive customer experience.

What is the difference between Customer Service Representative English vs Customer Support Specialist English?

AspectCustomer Service Representative EnglishCustomer Support Specialist English
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; technical knowledge may be preferred
Work EnvironmentCall centers, retail, office settingsCall centers, technical support centers, online chat platforms
Industry UsageRetail, telecommunications, bankingTechnology, software, hardware companies
Search & Comparison IntentCustomer Service Representative English vs Customer Support Specialist English

While both roles involve assisting customers, Customer Service Representatives focus on general inquiries and transactional support, whereas Customer Support Specialists often handle technical issues and product-specific questions. The choice depends on the industry and the complexity of customer needs.

What are the key skills and qualifications needed to thrive as a Customer Service Representative (English), and why are they important?

To thrive as a Customer Service Representative (English), you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer literacy are frequently required. Patience, active listening, and a positive attitude are important soft skills that help build rapport with customers. These skills and qualities are essential to efficiently resolve customer issues, maintain satisfaction, and represent the company's brand effectively.
More about Customer Service Representative English jobs
What states have the most Customer Service Representative English jobs? States with the most job openings for Customer Service Representative English jobs include:
What job categories do people searching Customer Service Representative English jobs look for? The top searched job categories for Customer Service Representative English jobs are:
Customer Service Representative English jobs near you
Infographic showing various Customer Service Representative English job openings in the United States as of May 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Bilingual Customer Service Representative (English/Spanish)

Bilingual Customer Service Representative (English/Spanish)

Professional Packaging Systems

Grand Prairie, TX

$14.75 - $18.75/hr

Other

Posted 3 days ago

Job description

Bilingual Customer Service Representative (English/Spanish)

The Bilingual Customer Service Representative is responsible for processing and managing customer orders from entry through delivery and payment. This role serves as a key liaison between customers, sales representatives, and internal departments such as Shipping, Accounting, and Management. The Specialist ensures all transactions are accurate, timely, and handled with a high level of professionalism.

Pay: Compensation based on experience

Hours: 8 am - 5 pm

Key Responsibilities

Order Management

  • Accurately enter customer purchase orders into internal systems as soon as possible.
  • Generate and distribute order acknowledgments to customers and sales representative.
  • Upload order confirmations and maintain updated records to our CRM
  • Review all purchase orders for discrepancies (payment terms, freight, etc.) and resolve issues before processing.
  • Coordinate order shipments when necessary.
  • Set up new items and maintain item records in internal systems.
  • Reconcile sales orders and ensure completeness and accuracy.

Customer & Sales Support

  • Respond to customer and vendor inquiries as soon as possible, acknowledging receipt within 1–2 hours.
  • Issue quotes and assist with pricing and product availability.
  • Partner with sales representatives to ensure timely responses to customer requests.
  • Maintain ongoing communication with customers regarding order status and delivery updates.
  • Assist with credit and payment issues in collaboration with Sales and Accounting.

Administrative & Reporting

  • Prepare purchase orders for direct and indirect purchases.
  • Maintain accurate customer data in CRM systems.
  • Generate regular reports (daily, weekly, monthly) as assigned.
  • Support monthly system inventory reconciliation and annual physical inventory counts.
  • Help train new team members and assist with onboarding when needed.
  • Participate in special projects and perform other duties as required.

Qualifications

Education

  • College diploma in Business Administration or related field, or equivalent professional experience.

Experience

  • Minimum 2 years in a customer service or sales support role.
  • Experience using business systems and CRM tools.
  • Packaging industry experience is a plus.

Language Skills

  • Fluent in English and Spanish (written and verbal) required.

Skills & Competencies

  • Excellent customer service and communication skills.
  • High attention to detail and accuracy.
  • Strong organizational and multitasking abilities.
  • Ability to work independently and in a team environment.
  • Basic knowledge of accounting and inventory practices.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint).
  • Comfortable using CRM and business support systems.
  • Analytical thinker with a proactive problem-solving mindset.

Work Environment & Physical Demands

  • Environment: Office-based in a climate-controlled setting.
  • Physical Demands: Frequent computer and phone use; occasional lifting may be required during warehouse stock checks.
  • Pace: Fast-paced with frequent interruptions and time-sensitive tasks.

Professional Conduct

  • Maintain a high level of professionalism and courtesy in all communications.
  • Foster a positive, respectful, and collaborative work environment.

Note: This job description outlines the general responsibilities and requirements for the role. It is not exhaustive, and additional duties may be assigned based on business needs.

About Pro Pac and Qual Pac

Founded in 1971, Professional Packaging Systems (Pro Pac) brings deep knowledge and expertise to provide the best packaging solutions for our customers. We serve every industry, including e-commerce, retail and wholesale food, snack, beverage, specialty manufacturing, fresh produce, hobby and craft, automotive, electronics, pet, cosmetic industries, and many more.

We are headquartered in Grand Prairie, Texas, with regional sales branches in El Paso, and Brownsville, TX; and additional contract packaging / fulfillment operations in Brookshire, TX; Charlotte, NC; and Olathe, KS.

Come join a growing group of honest, knowledgeable, and skilled professionals who are dedicated to offering superior products and services to those we serve!

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