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Bilingual Insurance CSR

Pasadena, TX · On-site

$20/hr

About the Job Bilingual Customer Service Representative (Spanish/English) Location: Pasadena, TX Full-Time | Direct Hire $20/hr. About the Role We are seeking a bilingual (Spanish/English) Customer ...

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How much do bilingual customer service rep spanish jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for bilingual customer service rep spanish in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What does a bilingual customer service rep Spanish do?

A Bilingual Customer Service Representative (Spanish) assists customers by providing support and answering questions in both English and Spanish. They handle inquiries, resolve issues, and process requests via phone, email, or chat for Spanish-speaking and English-speaking clients. Their role is crucial in bridging communication gaps and ensuring customer satisfaction for businesses with diverse customer bases.

What are the key skills and qualifications needed to thrive as a bilingual customer service rep Spanish?

To thrive as a Bilingual Customer Service Rep Spanish, you need fluency in both Spanish and English, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and office productivity tools is typically required. Excellent communication, patience, and cultural sensitivity are standout soft skills for connecting with diverse clients. These skills enable effective service delivery, customer satisfaction, and efficient issue resolution in multilingual environments.

What are some common challenges faced by bilingual customer service reps Spanish and how can they be managed?

Bilingual Customer Service Reps who work with Spanish-speaking customers often encounter challenges such as navigating language nuances, handling high call volumes, and addressing complex issues across cultural contexts. Successfully managing these challenges involves continuous language development, active listening, and using empathy to bridge cultural differences. Many companies offer training and support tools, and reps are encouraged to collaborate closely with teammates and supervisors to resolve difficult cases and share best practices.
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Bilingual Customer Service Rep Spanish jobs near you
Infographic showing various Bilingual Customer Service Rep Spanish job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Bilingual Customer Service Rep- Spanish/English

Allegiance Staffing

Greensboro, NC

$16/hr

Full-time

Posted 14 days ago

Job description

Job Title: Bilingual Customer Service Representative (Spanish/English)
Employment Type: Full-Time, Temp-to-Hire
Location: Greensboro, NC
Pay: $16.00 per hour
Schedule: Monday through Friday, 8:00 AM - 5:00 PM
 
Job Summary:
We are seeking a professional, customer-focused, and detail-oriented Bilingual Customer Service Representative (Spanish/English) to join our manufacturing team. The ideal candidate will have excellent communication skills, a professional phone presence, and experience handling customer orders over the phone. This position serves as a key liaison between customers and internal departments, ensuring accurate order processing and exceptional customer service.
Key Responsibilities:
  • Answer incoming customer calls in both English and Spanish in a professional and courteous manner.
  • Process customer orders accurately and efficiently.
  • Enter and maintain customer order information using Microsoft Excel and company systems.
  • Provide customers with product information, pricing, shipping updates, and order status.
  • Resolve customer inquiries and concerns promptly and professionally.
  • Communicate effectively with production, shipping, and warehouse teams to ensure timely order fulfillment.
  • Review orders for accuracy and attention to detail before processing.
  • Maintain accurate customer records and documentation.
  • Respond to customer emails and follow up on open issues.
  • Perform general administrative and customer service support duties as assigned.
Required Qualifications:
  • Fluent in English and Spanish (verbal and written).
  • Previous Customer Service Representative (CSR) experience.
  • Experience taking and entering customer orders over the phone.
  • Strong attention to detail and commitment to accuracy.
  • Excellent verbal communication skills with a clear, professional phone voice.
  • Proficiency in Microsoft Excel and basic computer applications.
  • Strong organizational and multitasking abilities.
  • Ability to work effectively in a fast-paced manufacturing environment.
  • High School Diploma or GED.
Preferred Qualifications
  • Previous experience in a manufacturing or industrial environment.
  • Experience with ERP, order entry, or inventory management systems.
Core Competencies
  • Customer Service Excellence
  • Attention to Detail
  • Professional Communication
  • Data Entry Accuracy
  • Problem Solving
  • Time Management
  • Teamwork
  • Organization and Follow-Through
Physical Requirements:
  • Ability to remain seated and work at a computer workstation for extended periods.
  • Frequent use of telephone, computer, and office equipment.
  • Ability to occasionally lift up to 20 pounds.
  • Ability to move throughout the facility as needed.
Additional Benefits:
  • Temp-to-Hire Opportunity
  • Immediate Start Available
  • Stable Full-Time Schedule
  • Growth and Advancement Opportunities
  • Long-Term Career Potential
Apply Today:
For immediate consideration, text CSR to 336-646-6886.
 
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About Allegiance Staffing

Sourced by ZipRecruiter

In 2002, a group of frustrated staffing franchisees decided it was time for a new kind of staffing agency. It would be an agency that was 100% focused on customer satisfaction. Allegiance Staffing was born. Since then, we have attracted other like-minded individuals to join our family and expand our talent network. Our agency has the flexibility to operate at the local level while maintaining strong core values that every branch of Allegiance Staffing shares.

Industry

Recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

The Woodlands, TX, US

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