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Bilingual Customer Service Rep Spanish Jobs (NOW HIRING)

Openwork

Bilingual Insurance CSR

Pasadena, TX · On-site

$20/hr

Bilingual Customer Service Representative (Spanish/English) Location: Pasadena, TX Full-Time | Direct Hire $20/hr. About the Role We are seeking a bilingual (Spanish/English) Customer Service ...

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How much do bilingual customer service rep spanish jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for bilingual customer service rep spanish in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Bilingual Customer Service Rep Spanish, and why are they important?

To thrive as a Bilingual Customer Service Rep Spanish, you need fluency in both Spanish and English, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and office productivity tools is typically required. Excellent communication, patience, and cultural sensitivity are standout soft skills for connecting with diverse clients. These skills enable effective service delivery, customer satisfaction, and efficient issue resolution in multilingual environments.

What are some common challenges faced by Bilingual Customer Service Reps (Spanish) and how can they be managed?

Bilingual Customer Service Reps who work with Spanish-speaking customers often encounter challenges such as navigating language nuances, handling high call volumes, and addressing complex issues across cultural contexts. Successfully managing these challenges involves continuous language development, active listening, and using empathy to bridge cultural differences. Many companies offer training and support tools, and reps are encouraged to collaborate closely with teammates and supervisors to resolve difficult cases and share best practices.

What does a Bilingual Customer Service Rep Spanish do?

A Bilingual Customer Service Representative (Spanish) assists customers by providing support and answering questions in both English and Spanish. They handle inquiries, resolve issues, and process requests via phone, email, or chat for Spanish-speaking and English-speaking clients. Their role is crucial in bridging communication gaps and ensuring customer satisfaction for businesses with diverse customer bases.
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Bilingual Customer Service Rep Spanish jobs near you
Infographic showing various Bilingual Customer Service Rep Spanish job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Bilingual Insurance CSR

Openwork

Pasadena, TX • On-site

$20/hr

Full-time

Posted 9 days ago

Job description

Bilingual Customer Service Representative (Spanish/English)
Location: Pasadena, TX
Full-Time | Direct Hire
$20/hr.

About the Role
We are seeking a bilingual (Spanish/English) Customer Service Representative with proven experience and a stable work history to support a fast-paced, customer-focused team.

This role supports a client in the insurance industry, and training will be provided on internal systems, products, and processes.

We’re looking for someone who can confidently handle customer needs, resolve issues independently, and contribute to a high-quality service environment.

Key Responsibilities:
  • Provide professional customer support in both English and Spanish.
  • Handle a high volume of customer inquiries and resolve issues efficiently.
  • Assist with account updates, documentation, and follow-ups.
  • Navigate multiple systems while maintaining accuracy.
  • Build strong customer relationships and deliver excellent service.

Required Qualifications:
  • Fluent in Spanish & English (professional level required).
  • 3+ years of customer service experience.
  • Stable work history (2+ years in at least one role preferred).
  • Strong communication and problem-solving skills.
  • Comfortable in a fast-paced environment.

Preferred Backgrounds:
  • Call center, banking, healthcare, or customer support environments.
  • Experience handling high-volume interactions.

Note: This role is best suited for experienced customer service professionals. Candidates early in their careers or with primarily insurance-focused backgrounds may not be the best fit.

If your background aligns with this role, please submit your application. Questions about qualifications may be directed to Jessika at JESSIKA.BRIGGS@OPENWORK.COM