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How much do bilingual spanish customer service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for bilingual spanish customer service in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What is a bilingual Spanish customer service?

A Bilingual Spanish Customer Service job involves assisting customers in both English and Spanish, typically over the phone, via email, or through chat. Representatives help with inquiries, troubleshooting, orders, or support-related issues while ensuring clear and effective communication in both languages. Strong language proficiency, problem-solving skills, and a customer-focused attitude are essential for this role.

What are the typical daily responsibilities of a bilingual Spanish customer service representative?

As a Bilingual Spanish Customer Service representative, your day-to-day tasks typically include answering phone calls, responding to emails or live chats in both Spanish and English, and assisting customers with questions or issues related to products or services. You may also handle order processing, update account information, and escalate complex cases to specialized departments when needed. Collaborating with other team members and departments is common to resolve customer concerns efficiently. This role requires you to multitask, prioritize a variety of inquiries, and maintain accurate records of customer interactions to ensure quality service.

What are the key skills and qualifications needed for a bilingual Spanish customer service position?

To thrive as a Bilingual Spanish Customer Service representative, you need fluency in both Spanish and English, strong problem-solving abilities, and excellent verbal and written communication skills. Experience with customer relationship management (CRM) software and familiarity with phone, chat, or email support tools are often required. Patience, active listening, and a positive attitude help you stand out when resolving customer inquiries or concerns. These skills are essential for building trust, ensuring customer satisfaction, and handling diverse customer needs effectively.

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Bilingual Spanish Customer Service jobs near you
Infographic showing various Bilingual Spanish Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Bilingual (Spanish) Customer Service Rep

Killeen, TX

Crouch Staffing Solutions, Inc.
See more jobs at Crouch Staffing Solutions, Inc.external

$17/hr

Full-time

Re-posted 21 days ago

Job description

Crouch Staffing Solutions, Inc. is immediately hiring for a Bilingual Customer Service Rep position in Killeen, TX!

Job Title: Bilingual - Spanish Customer Service Rep
Location: Killeen, TX 76541
Job Type: Full-time
Pay/Salary: $17.00 per hour to start

Hours of Work: M-F 8am-5pm
  • Bilingual Customer Service Representative needed for busy office environment to Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Confer with customers by telephone, email, and mail to provide information about products or services, take or enter customer information into electronic and paper customer records, track customer requests to verify closure of customer inquiries.
  • Handles roughly 65-120 calls a day.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Preferred Qualifications:
  • High School Diploma or GED required.
  • A minimum of one year of general office or call center related experience is required.
  • Prefer candidate with strong customer service and phone etiquette skills
  • Must be friendly and personable
  • Must be able to handle difficult situations with compassion and control
  • Strong Data Entry and basic computer skills are needed
  • Bilingual-Spanish Skills are required.
Please also apply at www.crouchstaffing.com
Recruiting Office: 1109 E. Central Texas Expwy, Killeen, TX 76541 (254-690-5627)