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How much do bilingual spanish customer service jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for bilingual spanish customer service in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What is a bilingual Spanish customer service?

A Bilingual Spanish Customer Service job involves assisting customers in both English and Spanish, typically over the phone, via email, or through chat. Representatives help with inquiries, troubleshooting, orders, or support-related issues while ensuring clear and effective communication in both languages. Strong language proficiency, problem-solving skills, and a customer-focused attitude are essential for this role.

What are the typical daily responsibilities of a bilingual Spanish customer service representative?

As a Bilingual Spanish Customer Service representative, your day-to-day tasks typically include answering phone calls, responding to emails or live chats in both Spanish and English, and assisting customers with questions or issues related to products or services. You may also handle order processing, update account information, and escalate complex cases to specialized departments when needed. Collaborating with other team members and departments is common to resolve customer concerns efficiently. This role requires you to multitask, prioritize a variety of inquiries, and maintain accurate records of customer interactions to ensure quality service.

What are the key skills and qualifications needed for a bilingual Spanish customer service position?

To thrive as a Bilingual Spanish Customer Service representative, you need fluency in both Spanish and English, strong problem-solving abilities, and excellent verbal and written communication skills. Experience with customer relationship management (CRM) software and familiarity with phone, chat, or email support tools are often required. Patience, active listening, and a positive attitude help you stand out when resolving customer inquiries or concerns. These skills are essential for building trust, ensuring customer satisfaction, and handling diverse customer needs effectively.

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Bilingual Spanish Customer Service jobs near you
Infographic showing various Bilingual Spanish Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Bilingual Spanish Customer Service Representative

Robert Half

San Diego, CA • On-site

$20 - $21/hr

Temporary

Posted 7 days ago

Job description

Bilingual Spanish Customer Service Representative

Robert Half is partnering with a nonprofit organization to identify a Bilingual Spanish Customer Service Representative. This is a great opportunity for a compassionate, service-oriented professional who enjoys helping people, answering questions, and providing exceptional customer service.


Position Overview

The Bilingual Spanish Customer Service Representative will serve as a key point of contact for clients, providing friendly and professional support by phone and other communication channels. This role involves answering questions, helping clients navigate available resources, documenting information, and following up as needed in both English and Spanish.


The ideal candidate is empathetic, professional, comfortable connecting with people, and able to maintain accuracy and composure while assisting clients with a variety of needs.

Work Schedule: Monday–Friday, full-time; assigned shifts fall between 7:00 AM and 6:30 PM.

Hybrid Schedule: After the first 6 months, the role transitions to a hybrid schedule of 3 days remote and 2 days onsite.


Key Responsibilities

  • Provide friendly, professional customer service to clients by phone and other communication channels
  • Respond to client questions and provide information about available resources and services
  • Listen to client needs and help identify appropriate next steps
  • Accurately document client interactions and information
  • Conduct follow-up calls as needed
  • Maintain accurate records and ensure data quality
  • Communicate with clients in both English and Spanish
  • Assist with additional projects and administrative tasks as needed


Qualifications

  • Bilingual in English and Spanish required, with the ability to communicate professionally with clients in both languages
  • Customer service, call center, social services, or other client-facing experience preferred
  • Interest in or experience working within social services, community resources, or a similar helping profession is a plus
  • Strong ability to connect with people from a variety of backgrounds
  • Excellent verbal and written communication skills
  • Strong attention to detail and commitment to data quality
  • Ability to accurately collect and document sensitive client information
  • Comfortable having empathetic conversations with individuals experiencing challenging circumstances
  • Strong follow-through and organizational skills
  • Ability to manage multiple applications, appointments, and follow-up activities
  • Comfortable learning county and state systems and shared technology platforms

What We're Looking For

The ideal candidate is someone who is compassionate, detail-oriented, and genuinely motivated to help people. Customer service experience is helpful, but we are especially interested in candidates who can build trust quickly, listen carefully, and communicate clearly while assisting clients.

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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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