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English Speaking Customer Service Jobs (NOW HIRING)

MCI Careers

AR

$15 - $16/hr

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to ... Fluency in French and English (spoken and written) is essential. * Previous experience in a ...

MCI Careers

$17 - $18/hr

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to ... Fluency in French and English (spoken and written) is essential. * Previous experience in a ...

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How much do english speaking customer service jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for english speaking customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are typical daily responsibilities for an English Speaking Customer Service representative?

In this role, you will handle customer inquiries through phone, email, or chat, providing information, troubleshooting issues, and resolving complaints in a timely manner. You may also process orders, update customer accounts, and document interactions in CRM systems. Collaborating with teammates and other departments is often necessary to address more complex concerns. The daily routine requires adaptability as the nature of customer questions and challenges can vary throughout your shift, making strong communication and multitasking skills essential.

What are the key skills and qualifications needed to thrive in the English Speaking Customer Service position, and why are they important?

To thrive as an English Speaking Customer Service professional, you need excellent verbal and written English communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and call center software is often required. Patience, active listening, and a customer-focused attitude are key soft skills that set top performers apart. These competencies help ensure clear communication, efficient issue resolution, and positive customer experiences, which are crucial for business success.

What is an English Speaking Customer Service job?

An English Speaking Customer Service job involves assisting customers by responding to inquiries, resolving issues, and providing support, all in English. This role typically includes handling phone calls, emails, or chat messages to ensure customer satisfaction. Strong communication skills, patience, and problem-solving abilities are essential. Many industries, such as e-commerce, finance, and technology, require these professionals to maintain excellent customer relations.

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What cities are hiring for English Speaking Customer Service jobs? Cities with the most English Speaking Customer Service job openings:
What are the most commonly searched types of English Speaking Customer Service jobs? The most popular types of English Speaking Customer Service jobs are:
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What job categories do people searching English Speaking Customer Service jobs look for? The top searched job categories for English Speaking Customer Service jobs are:
English Speaking Customer Service jobs near you
Infographic showing various English Speaking Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

French Speaking Customer Service Representative

MCI Careers

AR

$15 - $16/hr

Full-time

Re-posted 6 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing professional and efficient support to French-speaking customers across multiple channels. You will act as the first point of contact, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. This position is ideal for individuals who are passionate about customer service, highly organized, and able to communicate effectively in both French and English.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Provide exceptional customer support to French-speaking customers via phone, email, and chat.

  • Handle customer inquiries, complaints, and requests in a professional and timely manner.

  • Accurately capture and update customer information in internal systems and CRM platforms.

  • Troubleshoot and resolve customer issues while maintaining high service standards.

  • Escalate complex issues to the appropriate internal teams when necessary.

  • Maintain detailed and accurate records of all customer interactions.

  • Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics.

  • Follow company policies, procedures, and compliance guidelines.

  • Collaborate with team members and other departments to ensure seamless customer support.


Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • High School Diploma/GED

  • Fluency in French and English (spoken and written) is essential.

  • Previous experience in a customer service or call centre environment, preferably within a BPO environment.

  • Strong verbal and written communication skills.

  • Ability to handle high volumes of customer interactions while maintaining quality service.

  • Basic computer literacy and experience working with CRM or ticketing systems.

  • Strong problem-solving skills and the ability to remain calm under pressure.

Nice to Have

  • Additional language skills.

  • Experience supporting international customers.

  • Familiarity with customer service platforms or CRM systems.

  • Experience working in a fast-paced, target-driven environment.

  • Strong administrative and organizational skills.

MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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