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Overnight English Speaking Customer Service Jobs

MCI Careers

$17 - $18/hr

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to ... Fluency in French and English (spoken and written) is essential. * Previous experience in a ...

MCI Careers

MO · On-site

$17 - $18/hr

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to ... Fluency in French and English (spoken and written) is essential. * Previous experience in a ...

MCI Careers

French Speaking Customer Service Representative

FL · Remote

$16.50 - $22.25/hr

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to ... Fluency in French and English (spoken and written) is essential. * Previous experience in a ...

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Overnight English Speaking Customer Service information

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How much do overnight english speaking customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for overnight english speaking customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an overnight English speaking customer service representative?

An Overnight English Speaking Customer Service representative is a professional who provides customer support and assistance to English-speaking clients during nighttime or overnight hours. These representatives handle inquiries, resolve issues, and process requests through channels such as phone, email, or chat. Working overnight ensures that businesses can offer round-the-clock support to customers in different time zones, maintaining high levels of satisfaction and operational efficiency.

What are some unique challenges faced by overnight English speaking customer service representatives, and how can they be managed?

Overnight English Speaking Customer Service representatives often encounter challenges such as managing fatigue, maintaining alertness during quieter hours, and handling customers from different time zones. To manage these, it's important to develop strong time-management and self-care strategies, such as taking scheduled breaks and staying hydrated. The overnight team usually works closely with day-shift colleagues to ensure seamless handovers and consistent service quality. Building effective communication within the team and using collaboration tools can also help address issues that arise outside of typical business hours.

What are the key skills and qualifications needed to thrive as an overnight English speaking customer service representative, and why are they important?

To excel as an Overnight English Speaking Customer Service Representative, you generally need strong verbal and written English communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is typically required. Patience, resilience, and a customer-focused attitude are essential soft skills that set top performers apart. These skills ensure effective resolution of customer issues, maintain service quality during non-standard hours, and foster positive customer experiences.

What is the difference between Overnight English Speaking Customer Service vs Night Shift Customer Support?

AspectOvernight English Speaking Customer ServiceNight Shift Customer Support
CredentialsBasic customer service skills, possibly bilingual in EnglishSimilar credentials, often requiring English proficiency
Work EnvironmentRemote or call center, night hours, English-speaking customersCall centers or remote, night hours, general customer support
Employer & IndustryRetail, tech, telecom companies serving English-speaking marketsVarious industries, including tech, retail, and service sectors
Search & Comparison IntentLooking for English-specific night customer service rolesSearching for general night customer support jobs

Overnight English Speaking Customer Service focuses on providing support to English-speaking customers during night hours, often requiring bilingual skills. Night Shift Customer Support is broader, covering various languages and industries. Both roles involve night work and customer interaction, but the former emphasizes English communication skills specifically.

What cities are hiring for Overnight English Speaking Customer Service jobs?

Cities with the most Overnight English Speaking Customer Service job openings:

What are the most commonly searched types of English Speaking Customer Service jobs?

The most popular types of English Speaking Customer Service jobs are:

What states have the most Overnight English Speaking Customer Service jobs?

States with the most job openings for Overnight English Speaking Customer Service jobs include:

Overnight English Speaking Customer Service jobs near you

French Speaking Customer Service Representative

MCI Careers

On-site

$17 - $18/hr

Full-time

Re-posted 26 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing professional and efficient support to French-speaking customers across multiple channels. You will act as the first point of contact, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. This position is ideal for individuals who are passionate about customer service, highly organized, and able to communicate effectively in both French and English.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Provide exceptional customer support to French-speaking customers via phone, email, and chat.

  • Handle customer inquiries, complaints, and requests in a professional and timely manner.

  • Accurately capture and update customer information in internal systems and CRM platforms.

  • Troubleshoot and resolve customer issues while maintaining high service standards.

  • Escalate complex issues to the appropriate internal teams when necessary.

  • Maintain detailed and accurate records of all customer interactions.

  • Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics.

  • Follow company policies, procedures, and compliance guidelines.

  • Collaborate with team members and other departments to ensure seamless customer support.


Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • High School Diploma/GED

  • Fluency in French and English (spoken and written) is essential.

  • Previous experience in a customer service or call centre environment, preferably within a BPO environment.

  • Strong verbal and written communication skills.

  • Ability to handle high volumes of customer interactions while maintaining quality service.

  • Basic computer literacy and experience working with CRM or ticketing systems.

  • Strong problem-solving skills and the ability to remain calm under pressure.

Nice to Have

  • Additional language skills.

  • Experience supporting international customers.

  • Familiarity with customer service platforms or CRM systems.

  • Experience working in a fast-paced, target-driven environment.

  • Strong administrative and organizational skills.

MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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