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How much do bilingual customer service rep spanish jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for bilingual customer service rep spanish in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a bilingual customer service rep Spanish?

To thrive as a Bilingual Customer Service Rep Spanish, you need fluency in both Spanish and English, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and office productivity tools is typically required. Excellent communication, patience, and cultural sensitivity are standout soft skills for connecting with diverse clients. These skills enable effective service delivery, customer satisfaction, and efficient issue resolution in multilingual environments.

What are some common challenges faced by bilingual customer service reps Spanish and how can they be managed?

Bilingual Customer Service Reps who work with Spanish-speaking customers often encounter challenges such as navigating language nuances, handling high call volumes, and addressing complex issues across cultural contexts. Successfully managing these challenges involves continuous language development, active listening, and using empathy to bridge cultural differences. Many companies offer training and support tools, and reps are encouraged to collaborate closely with teammates and supervisors to resolve difficult cases and share best practices.

What does a bilingual customer service rep Spanish do?

A Bilingual Customer Service Representative (Spanish) assists customers by providing support and answering questions in both English and Spanish. They handle inquiries, resolve issues, and process requests via phone, email, or chat for Spanish-speaking and English-speaking clients. Their role is crucial in bridging communication gaps and ensuring customer satisfaction for businesses with diverse customer bases.
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Bilingual Customer Service Rep Spanish jobs near you
Infographic showing various Bilingual Customer Service Rep Spanish job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,285 per year, or $17.4 per hour.

Bilingual Customer Service Representative (Spanish)

Geico

Tucson, AZ • On-site

$38K - $47K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

GEICO rating

8.0

Company rating: 8.0 out of 10

Based on 360 frontline employees who took The Breakroom Quiz

163rd of 304 rated insurance

Job description

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Your Impact at GEICO

As a Bilingual (Spanish/English)Auto CustomerService Representative,you'llprovide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service.

Como Representante Bilingue de Atencion al Cliente en el departamento de auto, brindaras tranquilidad y soluciones que marcan la diferencia en la vida de nuestros clientes. Guiaras a los asegurados en relacion con sus necesidades de cobertura y cambios en sus polizas, proveeras consultas de facturacion o proporcionaras recomendaciones, mientras ofreces un servicio de calidad.

What Makes This Opportunity Exciting?

  • Compensation & Incentives:

    • Starting Salary:$19.06 - $23.82/hour ($38,405.90 - $47,997.30annually).

    • Differentials:+10% Bilingual Skill;+10% for evening shifts; +20% for weekends.

  • Benefits:

    • Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).

    • Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).

    • 401(k) with up to 6% match, vested immediately.

    • GEICO Strive, upfront tuition assistance program (up to $5,250 annually).

  • Professional Growth:

    • Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.

  • Workplace Flexibility:

    • Complete in-office training, then opportunity to work 80% on-site and 20% off-site.

    • Enjoy GEICO Flex,additionalweeks annually to work off-site, meeting location and work guidelines.

    • Office Location: 3050 ML King Jr. Way, Tucson, AZ 85713

HowYou'llMake a Difference

  • Customer Interaction:Manageincoming calls, messages, billing questions, and policy updates, while offering recommendations.

  • Problem Resolution:Resolve customer concerns, ensuring a positive experience.

  • Product Knowledge:Stay informed about GEICO's products andidentifycross-selling opportunities toassistcustomers.

  • Meaningful Impact:Enhance customer satisfaction through meaningful interactions.

WhatWe'reLooking For

  • Experience & Qualifications:

    • 1 year of customer-facing experience preferred.

    • Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.

    • ActivePersonal Lines or Property & Casualty licensepreferred (training and exam fees provided).

    • High School Diploma or GEDrequired; College degree preferred.

    • Fluency in Spanish and English required.

  • Core Skills:

    • Strong customer service, interpersonal, problem-solving, and empathy skills.

    • Adaptable, detail-oriented, and able to prioritize and multitask across platforms.

  • Availability:

    • Availabletowork evenings, weekends, and holidays.


The GEICO Pledge:

Great Company:Protecting customers through life's twists and turns with innovation and integrity.

Great Careers:Personalized development programs, mentorship, and certification assistance.

Great Culture:Inclusive and collaborative culture rooted in shared success.

Great Rewards:Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

What GEICO employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About GEICO

Sourced by ZipRecruiter

GEICO is built on ingenuity, perseverance, innovation, resilience, and hard, honest work. From its humble beginnings in the midst of the Great Depression to its current place as one of the most successful companies in the nation, GEICO represents a quintessential American success story. At GEICO, we love that our associates are proud goal-seekers, and that's why we believe in celebrating their milestones and rewarding their achievements. Throughout the year we reward performance and accomplishments, host programs that recognize personal successes, and acknowledge innovation, service, and leadership.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Chevy Chase, MD, US

Year founded

1936

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