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IntouchCX

23 Intouchcx Jobs Hiring Near You

IntouchCX

Director of Operations

Mesa, AZ · On-site

$90K - $115K/yr

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and ...

IntouchCX

Customer Service Representative

Las Vegas, NV · On-site

$15/hr

About IntouchCX IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting ...

IntouchCX

Customer Service Representative

Mesa, AZ · On-site

$18/hr

About IntouchCX IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting ...

IntouchCX

Customer Service Representative

Mesa, AZ · On-site

$18/hr

About IntouchCX IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting ...

IntouchCX

Customer Service Representative

Mesa, AZ · On-site

$18/hr

About IntouchCX IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting ...

IntouchCX

Customer Service Representative

Mesa, AZ · On-site

$18/hr

About IntouchCX IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting ...

IntouchCX

Customer Service Representative

Las Vegas, NV · On-site

$15/hr

About IntouchCX IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting ...

IntouchCX

Customer Service Representative

Las Vegas, NV · On-site

$15/hr

About IntouchCX IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting ...

IntouchCX

Customer Service Representative

Mesa, AZ · On-site

$18/hr

About IntouchCX IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting ...

IntouchCX

Human Resources Coordinator

Altamonte Springs, FL

$19.75 - $25.75/hr

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and ...

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IntouchCX Jobs Information

Do workers at IntouchCX get paid breaks?

Sometimes. Only some people get paid breaks.
52% of people say they don’t get paid breaks.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and May 2026.

Does IntouchCX pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
74% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and May 2026.

At IntouchCX, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
50% of people say they have to use vacation days when they’re out sick.
Based on data from 18 people who took the Breakroom Quiz between June 2025 and May 2026.

Is the health insurance from IntouchCX affordable enough for their workers?

Most people say the health insurance costs are okay.
73% of people say the health insurance costs are okay
Based on data from 15 people who took the Breakroom Quiz between April 2025 and February 2026.

Do people get paid time off at IntouchCX?

Most people get paid time off work.
79% of people say they get paid time off.
Based on data from 24 people who took the Breakroom Quiz between June 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 21% of people with changing schedules find out their shifts one week or less ahead of time.
  • 14% of people with changing schedules find out their shifts two weeks ahead of time.
  • 21% of people with changing schedules find out their shifts three weeks ahead of time.
  • 43% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 14 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers at IntouchCX worry about hours?

Most people don’t worry about getting enough hours.
91% of people report they don’t worry about getting enough hours.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and April 2026.

Do IntouchCX workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
52% report that they don’t have enough control over which shifts they work.
Based on data from 27 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it for IntouchCX workers to change shifts?

Most people find it hard to change shifts.
71% of people report that it’s hard to change shifts if they need to.
Based on data from 14 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it to get time off at IntouchCX?

Some people find it hard to get time off.
57% of people report it’s hard to get time off.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and May 2026.

Do IntouchCX managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
91% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and January 2026.

Do workers at IntouchCX do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
33% of people report that they do extra work that they don’t get paid for.
Based on data from 24 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it to take sick days at IntouchCX?

Some people find it hard to take sick days.
43% of people report that it’s hard to take time off if they are sick.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at IntouchCX good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
36% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 11 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people at IntouchCX feel treated with respect by their managers?

Most people feel treated with respect by their managers.
85% of people say they’re treated with respect by their managers.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at IntouchCX get to take their breaks without interruption?

Most people get breaks without interruption.
85% of people report that they get to take their breaks without interruption.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and May 2026.

Is it stressful to work at IntouchCX?

Some people feel stressed out here.
66% of people say they often feel stressed out at work.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at IntouchCX enjoy their jobs?

Most people enjoy their job.
70% of people report they enjoy their job.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at IntouchCX recommend working with their team?

Only some people recommend working with their team.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get enough training when they start at IntouchCX?

Some people didn’t get enough training when they started.
34% of people report they didn’t get enough training when they started working here.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get support to advance at IntouchCX?

Only some people are given support to advance their career here.
In the last year, 51% of people report not being given support to advance their career here.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people think IntouchCX’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
65% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and May 2026.

Do workers feel well informed about how IntouchCX is doing?

Most people don’t feel well informed about how the company is doing.
69% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and May 2026.
What are the most popular titles at Intouchcx?
What are the most popular cities for Intouchcx jobs?
What are the most popular states for Intouchcx jobs?
What are the most popular job types at Intouchcx?
    What are the most popular categories at Intouchcx?
    Infographic showing various job openings at Intouchcx in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

    Director of Operations

    IntouchCX

    Mesa, AZ • On-site

    $90K - $115K/yr

    Full-time

    Medical, Dental, Vision, PTO

    This job post has expired 1 day ago. Applications are no longer accepted.

    IntouchCX rating

    5.6

    Company rating: 5.6 out of 10

    Based on 43 frontline employees who took The Breakroom Quiz

    40th of 71 rated call and contact centers

    Job description

    About IntouchCX
    IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
    To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs
    About the Job
    Are you looking for an exciting new challenge? IntouchCX is looking for you!
    As one of the world's leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
    We're hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, training, quality control, reporting, performance optimization and partner services. Our ideal candidate is a fearless leader with a drive to deliver extraordinary results.
    As Director of Operations, You Will...
    • Drive "best practices" in all areas of responsibility
    • Ensure proper planning, staffing, training and development is achieved across all teams
    • Be responsible for ramp-up drives and goals
    • Create action plans for continuous growth and improvement, business development and client satisfaction
    • Drive results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service
    • Direct and audit to ensure adherence to corporate policies and processes, while honoring client specific policies & processes
    • Support and drive the IntouchCX culture within teams and at our campuses, while also integrating partner culture
    • Motivate and inspire teams, while building trusting relationships throughout the organization
    • Develop and execute motivational incentives on the floor
    • Partner with stakeholders across the organization in a collaborative manner to ensure consistency within Operations
    • Maintain close auditing cadence through reporting, observations and personal contact
    • Work directly with Operations Workforce Optimization teams to deliver client staffing requirements

    As Director of Operations, You Have...
    • Post-secondary diploma or degree with a major in Business
    • 7 - 9 years of experience in contact center leadership, including managing cross-functional teams
    • 5 years of relevant experience in client relationship management
    • Experience in analyzing/influencing profit & loss statements and performing cost analysis
    • Experience with maintaining and developing operational statistics, financial management information and results reporting
    • Excellent communication skills (listening, verbal and written) with the ability to communicate with various positions and departments
    • Excellent organizational and time management skills with the ability to work under tight deadlines
    • The ability and motivation to meet program and internal business KPIs
    • The ability to implement change and innovation throughout teams

    IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
    Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
    U.S Department of Labor Posters
    Benefits of Working as a Director of Operations...
    • Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation)
    • Amazing career growth opportunities

    What IntouchCX employees say

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    Benefits

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