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IntouchCX

7 Intouchcx Jobs Hiring in Florida

IntouchCX

Director of Product

Clearwater, FL · On-site

$120K - $140K/yr

About IntouchCX IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we've scaled with soul ...

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IntouchCX Jobs Information

Do workers at IntouchCX get paid breaks?

Sometimes. Only some people get paid breaks.
51% of people say they don’t get paid breaks.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and July 2026.

Does IntouchCX pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
76% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and July 2026.

At IntouchCX, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
48% of people say they have to use vacation days when they’re out sick.
Based on data from 21 people who took the Breakroom Quiz between June 2025 and July 2026.

Is the health insurance from IntouchCX affordable enough for their workers?

Most people say the health insurance costs are okay.
71% of people say the health insurance costs are okay
Based on data from 17 people who took the Breakroom Quiz between April 2025 and July 2026.

Do people get paid time off at IntouchCX?

Most people get paid time off work.
79% of people say they get paid time off.
Based on data from 28 people who took the Breakroom Quiz between June 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 21% of people with changing schedules find out their shifts one week or less ahead of time.
  • 14% of people with changing schedules find out their shifts two weeks ahead of time.
  • 21% of people with changing schedules find out their shifts three weeks ahead of time.
  • 43% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 14 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers at IntouchCX worry about hours?

Most people don’t worry about getting enough hours.
91% of people report they don’t worry about getting enough hours.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and April 2026.

Do IntouchCX workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
52% report that they don’t have enough control over which shifts they work.
Based on data from 27 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it for IntouchCX workers to change shifts?

Most people find it hard to change shifts.
71% of people report that it’s hard to change shifts if they need to.
Based on data from 14 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it to get time off at IntouchCX?

Some people find it hard to get time off.
58% of people report it’s hard to get time off.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and July 2026.

Do IntouchCX managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
91% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and January 2026.

Do jobs at IntouchCX spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
33% of people report that their job takes up time that they don’t get paid for.
Based on data from 24 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it to take sick days at IntouchCX?

Some people find it hard to take sick days.
41% of people report that it’s hard to take time off if they are sick.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and July 2026.

Is working at IntouchCX good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
36% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 11 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people at IntouchCX feel treated with respect by their managers?

Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at IntouchCX get to take their breaks without interruption?

Most people get breaks without interruption.
84% of people report that they get to take their breaks without interruption.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and July 2026.

Is it stressful to work at IntouchCX?

Most people feel stressed here.
68% of people say they often feel stressed at work.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at IntouchCX enjoy their jobs?

Most people enjoy their job.
69% of people report they enjoy their job.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at IntouchCX recommend working with their team?

Only some people recommend working with their team.
64% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people get enough training when they start at IntouchCX?

Some people didn’t get enough training when they started.
34% of people report they didn’t get enough training when they started working here.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people get support to advance at IntouchCX?

Only some people are given support to advance their career here.
In the last year, 50% of people report not being given support to advance their career here.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people think IntouchCX’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
66% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and July 2026.

Do workers feel well informed about how IntouchCX is doing?

Most people don’t feel well informed about how the company is doing.
72% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and July 2026.

What are popular cities in Florida for Intouchcx jobs?

What are the most popular jobs at Intouchcx?

What are the most popular categories at Intouchcx?

What are popular roles in Florida?

Infographic showing various job openings at Intouchcx in Florida as of August 2026, with employment types broken down into 100% Contract. Highlights an 100% Physical job distribution.

Director of Product

IntouchCX

Clearwater, FL • On-site

$120K - $140K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 11 days ago

IntouchCX rating

5.0

Company rating: 5.0 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

55th of 72 rated call and contact centers

Job description

About IntouchCX
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we've scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.
About the Job
We are changing the way people think about customer service by leveraging software technology, and we need your help!
The Director of Product will take full ownership of our flagship AIproduct, leading its evolution from an early-stage tool into a mature, high-impact product deployed across the global client network.
This position is responsible for shaping a multi-product, multi-year strategy that ensures solutions remain aligned with IntouchCX's rapid global growth and scale.
The ideal candidate serves as a visionary collaborator and expert in the Product Management Lifecycle, demonstrating superior facilitation skills and a passion for building, mentoring, and inspiring a high-performing team of Product Managers.
As Director of Product, You Will...
  • Contribute to the strategy and design of new software products and/or enhancements.
  • Working with the VP of Product, help build and manage the ongoing evolution of a muti-product road map that aligns to IntouchCX business objectives.
  • Mentor a team of top tier talent, including but not limited to:
    • AI Prompt Engineers
    • Product Management
    • Business Analysis
    • UI/UX
  • Oversee the analysis and design of specific inhouse developed tools as well as various integrations with third party products.
  • Partner with various stakeholders to ensure all projects are delivered on time and with a high level of quality.
  • Ensure the appropriate evolution of IntouchCX software tools.
  • Ensure technology solutions align to business requirements and direction.
  • Perform continuous review of technologies, industry standards, industry-related developments as well as user feedback to make recommendations relative to the need for further research and associated changes.
  • Promote and advance IntouchCX culture.
  • Define and monitor key team and system metrics.
  • Ensure all projects and resources align to budget.

As Director of Product, You Need...
  • Bachelor's or advanced degree in Computer Science, Engineering, or a related field preferred.
  • 10+ years of professional experience in Product Management or Business Analysis.
  • 7 or more years of experience in a team leadership or managerial role.
  • Proven track record of successfully delivering medium-to-large software projects.
  • In-depth understanding of Product Management Lifecycle methodologies and tools.
  • Prior experience working within Agile software development environments is highly preferred.
  • Background in data integration and reporting systems is considered a strong asset.
  • Solid knowledge of prevailing industry trends, best practices, and change management frameworks.
  • Excellent speaking and writing abilities.
  • Ability to prioritize and plan work activities as needed.
  • Ability to meet aggressive deadlines and handle multiple and complex projects.
  • Ability to coach and mentor employees, providing career and professional guidance.
  • Ability to interface with internal and external stakeholders.

IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
U.S Department of Labor Posters
Benefits of Working as a Director of Product...
  • Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation)
  • Amazing career growth opportunities

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