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Customer Service Representative English Jobs (NOW HIRING)

Maximus

Customer Service Rep

Edinburg, TX · On-site

$11.50 - $15.75/hr

Maximus is currently hiring Monolingual Customer Service Representatives (English Calls Only) to join our team! This position is responsible for supporting our Health Texas project by providing ...

Mr.Handyman

Customer Service Representative (CSR)

Miami, FL · On-site

$18 - $23/hr

Customer Service Representative (CSR) Join One of Miami's Highest-Rated Home Repair Companies! Mr ... Bilingual (English/Spanish) preferred Desired Traits We're looking for someone who is: * Friendly ...

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Customer Service Representative English information

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How much do customer service representative english jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for customer service representative english in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Customer Service Representative (English) do?

A Customer Service Representative (English) assists customers by answering questions, resolving issues, and providing information about products or services, typically in English. They communicate with customers via phone, email, chat, or in person, ensuring a positive experience and helping to resolve any concerns. Their role often includes documenting customer interactions and following up to ensure satisfaction. Strong communication and problem-solving skills are essential for this position.

What are some common challenges faced by Customer Service Representatives working in English-speaking environments, and how can they be managed?

Customer Service Representatives working in English-speaking environments often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting performance metrics like response time and customer satisfaction. Effective stress management and strong communication skills are essential to navigate these situations. Building product knowledge, using active listening, and leveraging support from team leads or colleagues can help resolve issues efficiently and maintain a positive customer experience.

What is the difference between Customer Service Representative English vs Customer Support Specialist English?

AspectCustomer Service Representative EnglishCustomer Support Specialist English
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; technical knowledge may be preferred
Work EnvironmentCall centers, retail, office settingsCall centers, technical support centers, online chat platforms
Industry UsageRetail, telecommunications, bankingTechnology, software, hardware companies
Search & Comparison IntentCustomer Service Representative English vs Customer Support Specialist English

While both roles involve assisting customers, Customer Service Representatives focus on general inquiries and transactional support, whereas Customer Support Specialists often handle technical issues and product-specific questions. The choice depends on the industry and the complexity of customer needs.

What are the key skills and qualifications needed to thrive as a Customer Service Representative (English), and why are they important?

To thrive as a Customer Service Representative (English), you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer literacy are frequently required. Patience, active listening, and a positive attitude are important soft skills that help build rapport with customers. These skills and qualities are essential to efficiently resolve customer issues, maintain satisfaction, and represent the company's brand effectively.
More about Customer Service Representative English jobs
What states have the most Customer Service Representative English jobs? States with the most job openings for Customer Service Representative English jobs include:
What job categories do people searching Customer Service Representative English jobs look for? The top searched job categories for Customer Service Representative English jobs are:
Customer Service Representative English jobs near you
Infographic showing various Customer Service Representative English job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, and 24% Part Time. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative - English and Spanish Speaking

Customer Service Representative - English and Spanish Speaking

Transit Technologies

Phoenix, AZ • On-site

$18 - $20.55/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

MJM Innovations, a Transit Technologies company, a leading transit technology firm, is seeking a Customer Service Representative to join our growing team. Our Paratransit services provide essential transportation, and our mission is to improve quality of life with safe, effective, and reliable mobility for all through innovative technology solutions.

Our Customer Service Representatives accept trip reservations from eligible passengers, collecting all necessary data required to schedule trips accordingly.

Job Responsibilities:

  • Answer passenger calls collecting all necessary trip information for the permissible time period.
  • Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it
  • effectively.
  • Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
  • ADA Paratransit and RideChoice policies and procedures
  • Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
  • Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
  • Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.
  • Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
  • Maintain accurate records and appropriate filing systems.
  • Communicate effectively with operations staff regarding scheduling or passenger issues.
  • Ability to handle multiple tasks accurately and effectively.
  • Excellent customer service.
  • Professional demeanor and appearance.
  • Reliable in attendance.
  • Use of paratransit software system to perform job-related tasks, including but not limited to
  • Accessing a customer’s eligibility information
  • Verifying and updating a customer’s address, phone number, email address and city of
  • residence
  • Scheduling one-way trips, round trips, multi-legged trips and subscription trips Determining whether/not a trip meets customer’s eligibility conditions
  • Determining whether a trip is within the ADA service area
  • Changing or cancelling a trip
  • Assigning a trip to an appropriate route or vehicle
  • Team player and helpful to staff, management, and peers.

Talent Requirements:

  • High School diploma or equivalent.
  • Able to work in a fast-paced environment.

Schedule:

  • Weekends as needed, we are a 24/7 operation

Work Location: In person - This is an onsite position


Why you should join our team...

At Transit-Technologies, we hire team members who can take initiative and ownership of their role and are dedicated to finding new clients and enhancing the experience of existing ones. Our work is extremely fast paced and never the same from day to day, and our team members appreciate the autonomy to manage their daily workload and contribute to the success of our company. Our sales team members work with amazing software solutions that have a great impact on the transportation industry providing service to their communities every day. Our team members find that the experience they gain helps them grow in their technical expertise and overall sales presentation skills, contributing to their overall professional development.


Our Benefits:

  • Medical, dental, & Vision insurance
  • Company provided life insurance & additional supplemental options
  • 401K plan
  • Employee Assistance Program
  • Paid time off - including paid vacation, a floating holiday, and an annual employee "Volunteer Day"

During employment, employees may receive and have access to confidential information. All employees are expected to respect and maintain the confidentiality of non-public customers and business records and any other information that Transit Technology classifies as confidential.

Transit-Technology is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.