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Customer Service Representative English Jobs (NOW HIRING)

TTEC

$12.75 - $17.75/hr

As a Senior Customer Service Representative-English speaking - Nights supporting Volkswagen (VWG) working in our Cairo location , youllbe a part of creating and delivering amazing customer ...

ULINE

Customer Service Hiring Event

Racine, WI

$38/hr

Customer Service Representative - English and Bilingual Spanish Openings Available! * Customer Service Representative - Overnights * Customer Service Team Lead - English and Bilingual Spanish ...

ULINE

Customer Service Hiring Event

Kenosha, WI

$38/hr

Customer Service Representative - English and Bilingual Spanish Openings Available! * Customer Service Representative - Overnights * Customer Service Team Lead - English and Bilingual Spanish ...

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Customer Service Representative English information

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How much do customer service representative english jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for customer service representative english in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Customer Service Representative (English) do?

A Customer Service Representative (English) assists customers by answering questions, resolving issues, and providing information about products or services, typically in English. They communicate with customers via phone, email, chat, or in person, ensuring a positive experience and helping to resolve any concerns. Their role often includes documenting customer interactions and following up to ensure satisfaction. Strong communication and problem-solving skills are essential for this position.

What are some common challenges faced by Customer Service Representatives working in English-speaking environments, and how can they be managed?

Customer Service Representatives working in English-speaking environments often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting performance metrics like response time and customer satisfaction. Effective stress management and strong communication skills are essential to navigate these situations. Building product knowledge, using active listening, and leveraging support from team leads or colleagues can help resolve issues efficiently and maintain a positive customer experience.

What is the difference between Customer Service Representative English vs Customer Support Specialist English?

AspectCustomer Service Representative EnglishCustomer Support Specialist English
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; technical knowledge may be preferred
Work EnvironmentCall centers, retail, office settingsCall centers, technical support centers, online chat platforms
Industry UsageRetail, telecommunications, bankingTechnology, software, hardware companies
Search & Comparison IntentCustomer Service Representative English vs Customer Support Specialist English

While both roles involve assisting customers, Customer Service Representatives focus on general inquiries and transactional support, whereas Customer Support Specialists often handle technical issues and product-specific questions. The choice depends on the industry and the complexity of customer needs.

What are the key skills and qualifications needed to thrive as a Customer Service Representative (English), and why are they important?

To thrive as a Customer Service Representative (English), you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer literacy are frequently required. Patience, active listening, and a positive attitude are important soft skills that help build rapport with customers. These skills and qualities are essential to efficiently resolve customer issues, maintain satisfaction, and represent the company's brand effectively.
More about Customer Service Representative English jobs
What states have the most Customer Service Representative English jobs? States with the most job openings for Customer Service Representative English jobs include:
What job categories do people searching Customer Service Representative English jobs look for? The top searched job categories for Customer Service Representative English jobs are:
Customer Service Representative English jobs near you
Infographic showing various Customer Service Representative English job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (Bilingual - English & Spanish)

United Technology

Cincinnati, OH • On-site

$15 - $18.75/hr

Other

Posted 9 days ago

Job description

Position Overview

We are seeking Bilingual Customer Service Representatives (English & Spanish) to join a high-volume banking contact center in Cincinnati, OH. This is an onsite contract opportunity for professionals who are passionate about delivering exceptional customer service while assisting customers with banking-related inquiries.

The ideal candidate will possess strong communication skills, excellent customer service experience, and the ability to resolve customer concerns efficiently during the first interaction. Candidates should be comfortable working in a fast-paced call center environment while maintaining professionalism, accuracy, and compliance with banking policies and procedures.

Key Responsibilities
  • Handle inbound customer service calls professionally and efficiently.
  • Communicate fluently in both English and Spanish.
  • Resolve customer inquiries and concerns during the first interaction whenever possible.
  • Provide accurate information regarding banking products, services, policies, and procedures.
  • Educate customers on available banking products and identify appropriate upselling and cross-selling opportunities.
  • Accurately document customer interactions and update account information within internal systems.
  • Complete required follow-up activities and documentation within established timelines.
  • Maintain customer confidentiality while adhering to banking compliance, security, and risk management standards.
  • Utilize multiple computer applications simultaneously for call handling, research, and documentation.
  • Identify opportunities to improve customer satisfaction and operational efficiency.
  • Stay current on banking products, services, and internal procedures.
  • Perform additional customer service duties as assigned.
Required Qualifications
  • High School Diploma or GED required.
  • Fluent verbal communication skills in English and Spanish.
  • Previous customer service or call center experience preferred.
  • Excellent communication, listening, and telephone etiquette.
  • Strong problem-solving and customer service skills.
  • Basic computer proficiency and accurate data entry skills.
  • Ability to multitask while navigating multiple computer systems.
  • Ability to work effectively in a fast-paced, onsite contact center environment.
  • Banking or financial services experience is a plus but not required.
Primary Skills
  • Bilingual (English & Spanish)
  • Customer Service
  • Call Center Support
  • Inbound Call Handling
  • Data Entry
  • Customer Relationship Management (CRM)
  • Problem Resolution
  • Banking Customer Support
  • Communication Skills
  • Computer Proficiency
Preferred Experience
  • 1–5 years of customer service or call center experience.
  • Banking, financial services, or retail customer support experience is preferred.
  • Experience handling high-volume inbound customer calls is an advantage.
 

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