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Customer Service Representative English Jobs (NOW HIRING)

Customer Service Representative - English and Bilingual Spanish Openings Available! * Customer Service Representative - Overnights * Customer Service Team Lead - English and Bilingual Spanish ...

Customer Service Representative

Edinburg, TX · On-site

$11.50 - $15.75/hr

Maximus is currently hiring Monolingual Customer Service Representatives (English Calls Only) to join our team! This position is responsible for supporting our Health Texas project by providing ...

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Customer Service Representative (CSR) Plumbing & HVAC | Family-Owned | Growth Opportunity Location ... Bilingual (English/Spanish) is necessary * High school diploma or equivalent About Seaway Plumbing ...

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Customer Service Representative English information

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How much do customer service representative english jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for customer service representative english in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Customer Service Representative (English) do?

A Customer Service Representative (English) assists customers by answering questions, resolving issues, and providing information about products or services, typically in English. They communicate with customers via phone, email, chat, or in person, ensuring a positive experience and helping to resolve any concerns. Their role often includes documenting customer interactions and following up to ensure satisfaction. Strong communication and problem-solving skills are essential for this position.

What are some common challenges faced by Customer Service Representatives working in English-speaking environments, and how can they be managed?

Customer Service Representatives working in English-speaking environments often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting performance metrics like response time and customer satisfaction. Effective stress management and strong communication skills are essential to navigate these situations. Building product knowledge, using active listening, and leveraging support from team leads or colleagues can help resolve issues efficiently and maintain a positive customer experience.

What is the difference between Customer Service Representative English vs Customer Support Specialist English?

AspectCustomer Service Representative EnglishCustomer Support Specialist English
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; technical knowledge may be preferred
Work EnvironmentCall centers, retail, office settingsCall centers, technical support centers, online chat platforms
Industry UsageRetail, telecommunications, bankingTechnology, software, hardware companies
Search & Comparison IntentCustomer Service Representative English vs Customer Support Specialist English

While both roles involve assisting customers, Customer Service Representatives focus on general inquiries and transactional support, whereas Customer Support Specialists often handle technical issues and product-specific questions. The choice depends on the industry and the complexity of customer needs.

What are the key skills and qualifications needed to thrive as a Customer Service Representative (English), and why are they important?

To thrive as a Customer Service Representative (English), you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer literacy are frequently required. Patience, active listening, and a positive attitude are important soft skills that help build rapport with customers. These skills and qualities are essential to efficiently resolve customer issues, maintain satisfaction, and represent the company's brand effectively.
More about Customer Service Representative English jobs
What states have the most Customer Service Representative English jobs? States with the most job openings for Customer Service Representative English jobs include:
Infographic showing various Customer Service Representative English job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Hiring Event

Customer Service Hiring Event

ULINE

Kenosha, WI

$38/hr

Full-time

Medical, Retirement, PTO

Posted 8 days ago


Uline rating

8.1

Company rating: 8.1 out of 10

Uline

Based on 112 frontline employees who took The Breakroom Quiz

7.1

Company rating compared to similar companies: 7.1 out of 10

Retail wholesalers average

Based on 12,535 frontline employees who took The Breakroom Quiz

The best things about working at Uline

  • 100%

    100% say they get paid time off

    say they get paid time off

  • 98%

    98% say their health insurance is affordable

    say their health insurance is affordable

  • 80%

    80% say they get enough training

    say they get enough training

Featured by Uline, based on 112 Breakroom Quiz responses from their frontline employees


Job description

Customer Service Hiring Event

Pay from $26 to $38 per hour with significant growth and earning potential!

Take your Customer Service career to the next level at Uline! From impressive employee benefits to strong training and development, we are committed to your long-term success. Join the team behind the legendary service our customers love - sign up to interview at Uline's upcoming hiring event!

Date: Thursday, July 30th

Time: 1 PM to 3 PM

Positions:

  • Customer Service Representative - English and Bilingual Spanish Openings Available!

  • Customer Service Representative - Overnights

  • Customer Service Team Lead - English and Bilingual Spanish Openings Available!

  • Customer Service Management Trainee

Location: 12354 Uline Way, Kenosha, WI 53144

Recognized on Forbes list of America's Best Large Employers four years in a row!

Registration is preferred, but walk-ins are welcome.

24/7 operation - Various shifts available with set schedules.

Translation assistance is not offered. Must be proficient in English to follow verbal and written instructions and safety policies.

__________________________________________________________

Why Customer Service at Uline?

  • Learn:In-depth training helps you sharpen communication and problem-solving skills.

  • Develop:Our professional environment offers one-on-one peer mentoring and room to grow in your career.

  • Connect:Build strong relationships in our collaborative in-person setting with regular team events.

Customer Service Representative

Days - From $27 to $32 per hour - includes $2 shift differential

Overnights - From $29 to $34 per hour - includes $4 shift differential

Bilingual Spanish - From $26 to $30 per hour - must be fluent in verbal and written forms

Position Responsibilities / Minimum Requirements

  • Process customer orders, make product recommendations and handle account inquiries using world-class technology.

  • Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.

  • Build business relationships with customers over phone, email and chat.

  • Understand customer needs and recommend Uline's best solutions.

  • Help customers navigate Uline's website and online ordering.

  • High school diploma or equivalent. Bachelor's degreepreferred.

  • Excellent problem-solving, listening and communication skills.

  • Prior customer service experience isa plus, but if you are eager to learn, we will train you!

Customer Service Team Lead

From $33 to $38 per hour

Position Responsibilities / Minimum Requirements

  • Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.

  • Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.

  • Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.

  • Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.

  • Handle escalated customer issues and provide weekly support for customer interactions.

  • High School diploma or equivalent required. Bachelor's degree preferred.

  • 3+ years of customer service experience.

  • 2+ years of experience in a leadership / supervisory role preferred.

  • Effective communication skills.

  • For Bilingual Spanish roles - must be fluent in verbal and written forms.

Customer Service Management Trainee

From $29 to $34 per hour

Position Responsibilities / Minimum Requirements

  • Master all aspects of customer service management through a comprehensive hands-on training program.

  • Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.

  • Review department procedures and standards to identify areas for improvement.

  • Bachelor's degree.

  • Strong track record of customer-focused service, teamwork and attention to detail.

  • Prior leadership / management experience is a plus.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is adrug-free workplace. All new hires must complete a pre-employmenthair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-LM6

#LI-IL001

(#IN-KNOH)

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!


Working at Uline

Perks for frontline workers

From Uline, via Breakroom

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Fitness center and walking trails at select locations.

  • In-house speakers, workshops and seminars.

What to expect from working at Uline

From Uline

About Uline, in their own words

From Uline

Uline, a family-owned business headquartered in Kenosha County, Wisconsin, is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America.


What Uline employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Uline logo

About Uline

Sourced by ZipRecruiter

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Industry

Paper product wholesalers, trucking and wholesale

Company size

5,001 - 10,000 Employees

Headquarters location

Pleasant Prairie, WI, US

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