ZipRecruiter

Log In

1

Email Customer Service Representative Jobs in California

next page

Showing results 1-20

All JobsEmail Customer Service Representative JobsEmail Customer Service Representative Jobs in California

Email Customer Service Representative information

See California salary details

$9

$18

$26

How much do email customer service representative jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for email customer service representative in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are some common challenges faced by email customer service representatives and how can they be addressed?

Email Customer Service Representatives often encounter challenges such as managing high volumes of inquiries, maintaining a professional tone across written communications, and ensuring timely responses to customers. It can also be difficult to resolve complex issues without verbal cues or immediate back-and-forth conversation. To address these challenges, it's important to use clear templates, prioritize inquiries effectively, and collaborate with team members or other departments when specialized knowledge is needed. Strong organizational skills and ongoing training in communication best practices can also help representatives succeed in this role.

What does an email customer service representative do?

An Email Customer Service Representative is responsible for assisting customers by responding to their inquiries, concerns, or issues through email communication. They handle tasks such as providing product or service information, resolving complaints, processing orders or returns, and escalating complex issues to the appropriate departments. Their role requires strong written communication skills, attention to detail, and the ability to manage multiple inquiries efficiently. By ensuring prompt and helpful responses, they help maintain customer satisfaction and loyalty.

What key skills and qualifications are needed to excel as an email customer service representative, and why are they important?

To thrive as an Email Customer Service Representative, you need excellent written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk systems, and email platforms is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse customer inquiries. These skills are essential for providing accurate, efficient, and positive customer experiences through digital channels.

Is an email customer service representative a good entry level position?

An email customer service representative is generally considered a good entry-level position because it requires basic communication skills, familiarity with customer service tools, and the ability to handle inquiries independently. It provides experience in customer interactions, problem-solving, and using email or ticketing systems, which can be valuable for advancing in customer service careers.

What is the difference between Email Customer Service Representative vs Chat Customer Service Representative?

AspectEmail Customer Service RepresentativeChat Customer Service Representative
Communication MethodResponds via email, providing detailed written responsesHandles live chat inquiries in real-time
Work EnvironmentPrimarily office-based, working with email platformsOften works in a live chat software environment
Required SkillsStrong written communication, patience, attention to detailQuick typing, multitasking, real-time problem solving
Common IndustriesRetail, tech, e-commerce, customer supportRetail, tech, e-commerce, customer support

Both roles involve assisting customers, but Email Customer Service Representatives focus on written email communication, providing detailed responses, while Chat Customer Service Representatives handle live chat interactions in real-time. The skills overlap in written communication, but chat roles require faster responses and multitasking skills. Both are vital in customer support across similar industries.

What are popular job titles related to Email Customer Service Representative jobs in California? For Email Customer Service Representative jobs in California, the most frequently searched job titles are:
What job categories do people searching Email Customer Service Representative jobs in California look for? The top searched job categories for Email Customer Service Representative jobs in California are:
Email Customer Service Representative jobs near you
Infographic showing various Email Customer Service Representative job openings in California as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

Customer Service Representative

MALLORY SAFETY AND SUPPLY LLC

San Dimas, CA • On-site

$19 - $21/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 26 days ago

Job description

Why Work For Mallory?

Mallory Safety and Supply has always been a family business.For more than 40-years, Mallory has provided industrial organizations with safety expertise and supply chain efficiency along with a broad array of safety products and solutions. During that time, Mallory has grown to include more than 37 offices and over 600 employees. We have expanded to be the largest independent safety and industrial distributor in the United States.

We get energized by applying thought and creativity to provide best in class solutions. This energy has led to multi-faceted growth, with results that have led us to quadruple in size over the last 20 years. We offer a casual work environment with an intentional culture, and are looking for dedicated, motivated and smart team members to grow with our company.

Mallory Safety and Supply is currently looking for a Customer Service Representative to join our Customer Service Team!

As a rapidly growing company, we are looking for individuals interested in building a career and being part of an amazing team. Although the day-to-day tasks may vary, your overall objective as a Customer Service Representative will be to meet the needs of our customers by servicing the customer through order entry, problem resolution, and helping foster collaborative teamwork with sales and warehouse departments. Our ideal candidate is someone who takes the initiative, possesses creative problem-solving skills, a desire to be part of something greater and navigates through challenges with a growth mindset.For high performers, this role can offer more hours, travel opportunities and career development.

Here are the Benefits that Mallory Offers:

  • Medical, Dental, and Vision Insurance
  • 410(k) with an employer match program
  • Employer paid Long Term Disability
  • Voluntary Term Life, Accident, and Disability Insurance
  • Employee Assistance Program with added benefits such as financial wellness and planning
  • 10 hours of paid time off a month to start!
  • 7 paid holidays throughout the year
  • Yearly appraisal and bi-annual reviews
  • Employee discounts and Mallory Swag
  • Certifications and continued job development opportunities
  • Opportunities for promotion and growth
  • Monday through Friday dependable schedule - No nights or weekends!
  • A positive company culture - check out our website for more information on The Mallory Way!

As a Customer Service Representative, Here is How You Will Make an Impact:

  • Learn, navigate, and use Prophet 21 to provide customer service
  • Service both internal and external customers over the phone, via email, and in person
  • Resolve issues with customer orders in a tactful manner
  • Partner with the branch sales team to drive business
  • Assist with miscellaneous projects as needed
  • Cross-train and assist in other areas of the branch as needed

Here is What We Need From a Customer Service Representative:

Required Skills and Abilities -

  • Excellent oral and written communication skills
  • Strong time and project management skills with the ability to multitask
  • Strong computer and data entry skills highly desired, including Microsoft Office

Education and Experience -

  • 1-2 years of experience in customer service - in an office setting preferred
  • A combination of face to face, remote and phone/email customer service experience required
  • Business to business (B2b) customer service experience preferred
  • Construction, safety, or industrial supply experience is preferred
  • High School Diploma or GED required

Physical Requirements -

  • Using a computerscreen for several hours a day
  • Occasional bending, twisting, standing, and stooping
  • Lifting up to 50 pounds on occasion

Hiring great people is the most important thing we do. If you are motivated, self-driven and you care about the details - we offer an environment that will allow you to shine!

Mallory Safety & Supply is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Veterans encouraged to apply!

To learn more about Mallory, and our products - please visit www.mallory.com.

Apply