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Email Customer Service Representative Jobs in California

Pella Corporation

Customer Service - Fresno

Fresno, CA · On-site

$16 - $21.50/hr

The purpose of a Customer Service Representative is to act as a liaison, provide product/services ... Communicate daily scheduling updates via email, customer service coordinator, and builder ...

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All JobsEmail Customer Service Representative JobsEmail Customer Service Representative Jobs in California

Email Customer Service Representative information

See California salary details

$9

$18

$26

How much do email customer service representative jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for email customer service representative in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are some common challenges faced by Email Customer Service Representatives and how can they be addressed?

Email Customer Service Representatives often encounter challenges such as managing high volumes of inquiries, maintaining a professional tone across written communications, and ensuring timely responses to customers. It can also be difficult to resolve complex issues without verbal cues or immediate back-and-forth conversation. To address these challenges, it's important to use clear templates, prioritize inquiries effectively, and collaborate with team members or other departments when specialized knowledge is needed. Strong organizational skills and ongoing training in communication best practices can also help representatives succeed in this role.

What does an Email Customer Service Representative do?

An Email Customer Service Representative is responsible for assisting customers by responding to their inquiries, concerns, or issues through email communication. They handle tasks such as providing product or service information, resolving complaints, processing orders or returns, and escalating complex issues to the appropriate departments. Their role requires strong written communication skills, attention to detail, and the ability to manage multiple inquiries efficiently. By ensuring prompt and helpful responses, they help maintain customer satisfaction and loyalty.

How to make $1000 a week remotely?

An Email Customer Service Representative can earn $1000 or more weekly by working full-time, often requiring strong communication skills and experience with email management tools. Increasing income may involve taking on multiple clients, working overtime, or gaining specialized certifications to access higher-paying roles.

What key skills and qualifications are needed to excel as an Email Customer Service Representative, and why are they important?

To thrive as an Email Customer Service Representative, you need excellent written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk systems, and email platforms is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse customer inquiries. These skills are essential for providing accurate, efficient, and positive customer experiences through digital channels.

How to apply for a customer service job via email?

To apply for an email customer service representative position, send a professional email including a tailored cover letter and your resume as attachments. Address the email to the hiring manager if possible, and follow any specific application instructions provided in the job posting, such as subject line requirements or required documents. Ensure your email demonstrates clear communication skills and relevant experience with customer service tools or software.

How do I become an online chat agent?

To become an online chat agent, you typically need good communication skills, basic computer proficiency, and familiarity with chat software or customer service platforms. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or relevant certifications. Training is often provided by the employer to familiarize new agents with company policies and tools.

What is the difference between Email Customer Service Representative vs Chat Customer Service Representative?

AspectEmail Customer Service RepresentativeChat Customer Service Representative
Communication MethodResponds via email, providing detailed written responsesHandles live chat inquiries in real-time
Work EnvironmentPrimarily office-based, working with email platformsOften works in a live chat software environment
Required SkillsStrong written communication, patience, attention to detailQuick typing, multitasking, real-time problem solving
Common IndustriesRetail, tech, e-commerce, customer supportRetail, tech, e-commerce, customer support

Both roles involve assisting customers, but Email Customer Service Representatives focus on written email communication, providing detailed responses, while Chat Customer Service Representatives handle live chat interactions in real-time. The skills overlap in written communication, but chat roles require faster responses and multitasking skills. Both are vital in customer support across similar industries.

What jobs pay 4000 a week without a degree?

An Email Customer Service Representative typically earns less than $4,000 per week, as most customer service roles pay hourly or salary wages below that threshold. High-paying jobs that can reach $4,000 weekly without a degree often include sales positions, real estate agents, or skilled trades like electricians or plumbers, which rely on experience, certifications, or commissions rather than formal education.
What are popular job titles related to Email Customer Service Representative jobs in California? For Email Customer Service Representative jobs in California, the most frequently searched job titles are:
What job categories do people searching Email Customer Service Representative jobs in California look for? The top searched job categories for Email Customer Service Representative jobs in California are:
Email Customer Service Representative jobs near you
Infographic showing various Email Customer Service Representative job openings in California as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

Customer Service Representative

Mallory Safety & Supply

San Dimas, CA • On-site

$19 - $21/hr

Full-time

Medical, Dental, Vision, Life, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Why Work For Mallory?
Mallory Safety and Supply has always been a family business. For more than 40-years, Mallory has provided industrial organizations with safety expertise and supply chain efficiency along with a broad array of safety products and solutions. During that time, Mallory has grown to include more than 37 offices and over 600 employees. We have expanded to be the largest independent safety and industrial distributor in the United States.
We get energized by applying thought and creativity to provide best in class solutions. This energy has led to multi-faceted growth, with results that have led us to quadruple in size over the last 20 years. We offer a casual work environment with an intentional culture, and are looking for dedicated, motivated and smart team members to grow with our company.
Mallory Safety and Supply is currently looking for a Customer Service Representative to join our Customer Service Team!
As a rapidly growing company, we are looking for individuals interested in building a career and being part of an amazing team. Although the day-to-day tasks may vary, your overall objective as a Customer Service Representative will be to meet the needs of our customers by servicing the customer through order entry, problem resolution, and helping foster collaborative teamwork with sales and warehouse departments. Our ideal candidate is someone who takes the initiative, possesses creative problem-solving skills, a desire to be part of something greater and navigates through challenges with a growth mindset. For high performers, this role can offer more hours, travel opportunities and career development.
Here are the Benefits that Mallory Offers:
  • Medical, Dental, and Vision Insurance
  • 410(k) with an employer match program
  • Employer paid Long Term Disability
  • Voluntary Term Life, Accident, and Disability Insurance
  • Employee Assistance Program with added benefits such as financial wellness and planning
  • 10 hours of paid time off a month to start!
  • 7 paid holidays throughout the year
  • Yearly appraisal and bi-annual reviews
  • Employee discounts and Mallory Swag
  • Certifications and continued job development opportunities
  • Opportunities for promotion and growth
  • Monday through Friday dependable schedule - No nights or weekends!
  • A positive company culture - check out our website for more information on The Mallory Way!

As a Customer Service Representative, Here is How You Will Make an Impact:
  • Learn, navigate, and use Prophet 21 to provide customer service
  • Service both internal and external customers over the phone, via email, and in person
  • Resolve issues with customer orders in a tactful manner
  • Partner with the branch sales team to drive business
  • Assist with miscellaneous projects as needed
  • Cross-train and assist in other areas of the branch as needed

Here is What We Need From a Customer Service Representative:
Required Skills and Abilities -
  • Excellent oral and written communication skills
  • Strong time and project management skills with the ability to multitask
  • Strong computer and data entry skills highly desired, including Microsoft Office

Education and Experience -
  • 1-2 years of experience in customer service - in an office setting preferred
  • A combination of face to face, remote and phone/email customer service experience required
  • Business to business (B2b) customer service experience preferred
  • Construction, safety, or industrial supply experience is preferred
  • High School Diploma or GED required

Physical Requirements -
  • Using a computer screen for several hours a day
  • Occasional bending, twisting, standing, and stooping
  • Lifting up to 50 pounds on occasion

Hiring great people is the most important thing we do. If you are motivated, self-driven and you care about the details - we offer an environment that will allow you to shine!
Mallory Safety & Supply is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Veterans encouraged to apply!
To learn more about Mallory, and our products - please visit www.mallory.com.

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