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Email Customer Service Representative Jobs in California

transpak

Customer Service Representative

Hayward, CA

$24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage and maintain all emails that come into the Customer Service group email, including: * Responding to emails within 15 minutes, even if it doesn't pertain to your assigned Sales representative

TransPak

Customer Service Representative

Newark, CA · On-site

$24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage and maintain all emails that come into the Customer Service group email, including: * Responding to emails within 15 minutes, even if it doesn't pertain to your assigned Sales representative

TransPak

Customer Service Representative

Newark, CA · On-site

$24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage and maintain all emails that come into the Customer Service group email, including: * Responding to emails within 15 minutes, even if it doesn't pertain to your assigned Sales representative

transpak

Customer Service Representative

Newark, CA

$24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage and maintain all emails that come into the Customer Service group email, including: * Responding to emails within 15 minutes, even if it doesn't pertain to your assigned Sales representative

TransPak

Customer Service Representative

Hayward, CA · On-site

$24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage and maintain all emails that come into the Customer Service group email, including: * Responding to emails within 15 minutes, even if it doesn't pertain to your assigned Sales representative

Wastequip

Customer Service Representative

Jurupa Valley, CA

$31 - $33.86/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The CSR serves as a primary point of contact for customers, ensuring fast, accurate, and ... Customer Communication * Handle high-volume inbound and outbound phone calls and emails daily

wm

Customer Service Representative

Sonora, CA · On-site

$18.94/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary As a customer service representative (CSR), you will interact with WM Customers via Multi-Channel Customer Service, which may be a combination of platforms including phone, email, live ...

Wastequip

Customer Service Representative

Jurupa Valley, CA · On-site

$31 - $33.86/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The CSR serves as a primary point of contact for customers, ensuring fast, accurate, and ... Customer Communication * Handle high-volume inbound and outbound phone calls and emails daily

Waste Management , Inc.

Customer Service Representative

Sonora, CA · On-site

$18.94/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... email, live chat, or self-service channels. Inclusive of a variety of inquiries including billing and proration, service changes, cancellations and missed service inquiries. The WM CSR should expect ...

Wastequip

Customer Service Representative

Jurupa Valley, CA · On-site

$31 - $33.86/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The CSR serves as a primary point of contact for customers, ensuring fast, accurate, and ... Customer Communication * Handle high-volume inbound and outbound phone calls and emails daily

Valley Services

Customer Service Rep

San Jose, CA · On-site

$22 - $28/hr

CUSTOMER SERVICE REPRESENTATIVE Location: San Jose CA US 95112 Job Type: Full Time Category: Waste ... Answer incoming calls, emails, and messages to assist customers with order placements, billing ...

Wastequip

Customer Service Representative

Jurupa Valley, CA · On-site

$31 - $33.86/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The CSR serves as a primary point of contact for customers, ensuring fast, accurate, and ... Customer Communication * Handle high-volume inbound and outbound phone calls and emails daily

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Showing results 21-40

All JobsEmail Customer Service Representative JobsEmail Customer Service Representative Jobs in California

Email Customer Service Representative information

See California salary details

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$26

How much do email customer service representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for email customer service representative in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are some common challenges faced by email customer service representatives and how can they be addressed?

Email Customer Service Representatives often encounter challenges such as managing high volumes of inquiries, maintaining a professional tone across written communications, and ensuring timely responses to customers. It can also be difficult to resolve complex issues without verbal cues or immediate back-and-forth conversation. To address these challenges, it's important to use clear templates, prioritize inquiries effectively, and collaborate with team members or other departments when specialized knowledge is needed. Strong organizational skills and ongoing training in communication best practices can also help representatives succeed in this role.

What does an email customer service representative do?

An Email Customer Service Representative is responsible for assisting customers by responding to their inquiries, concerns, or issues through email communication. They handle tasks such as providing product or service information, resolving complaints, processing orders or returns, and escalating complex issues to the appropriate departments. Their role requires strong written communication skills, attention to detail, and the ability to manage multiple inquiries efficiently. By ensuring prompt and helpful responses, they help maintain customer satisfaction and loyalty.

What key skills and qualifications are needed to excel as an email customer service representative, and why are they important?

To thrive as an Email Customer Service Representative, you need excellent written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk systems, and email platforms is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse customer inquiries. These skills are essential for providing accurate, efficient, and positive customer experiences through digital channels.

Is an email customer service representative a good entry level position?

An email customer service representative is generally considered a good entry-level position because it requires basic communication skills, familiarity with customer service tools, and the ability to handle inquiries independently. It provides experience in customer interactions, problem-solving, and using email or ticketing systems, which can be valuable for advancing in customer service careers.

What is the difference between Email Customer Service Representative vs Chat Customer Service Representative?

AspectEmail Customer Service RepresentativeChat Customer Service Representative
Communication MethodResponds via email, providing detailed written responsesHandles live chat inquiries in real-time
Work EnvironmentPrimarily office-based, working with email platformsOften works in a live chat software environment
Required SkillsStrong written communication, patience, attention to detailQuick typing, multitasking, real-time problem solving
Common IndustriesRetail, tech, e-commerce, customer supportRetail, tech, e-commerce, customer support

Both roles involve assisting customers, but Email Customer Service Representatives focus on written email communication, providing detailed responses, while Chat Customer Service Representatives handle live chat interactions in real-time. The skills overlap in written communication, but chat roles require faster responses and multitasking skills. Both are vital in customer support across similar industries.

What are popular job titles related to Email Customer Service Representative jobs in California? For Email Customer Service Representative jobs in California, the most frequently searched job titles are:
What job categories do people searching Email Customer Service Representative jobs in California look for? The top searched job categories for Email Customer Service Representative jobs in California are:
Email Customer Service Representative jobs near you
Infographic showing various Email Customer Service Representative job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

Customer Service Representative

Signature Performance Tire and Wheel

Costa Mesa, CA • On-site

$17 - $23/hr

Other

Retirement, PTO

Re-posted 4 hours ago

Job description

Benefits:

401(k)

401(k) matching

Employee discounts

Paid time off

Training & development

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Perform daily data entry of tracking numbers

respond to customer service emails

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

ShopMonkey experience a plus but not required

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Apply